Data (Use and Access) Bill [Lords]

Jack Rankin Excerpts

2nd reading
Wednesday 12th February 2025 Commons Chamber

[Steff Aquarone]

All of us are guilty, I am sure, of being part of decisions that sometimes defy sense when it comes to usability. I can speak only on behalf of the citizens who contact me about having to go round in circles, sharing the same stories, digging out new and old reference numbers and wondering why nothing seems to want to work for them. I am sure the Minister would agree that it does not have to be this way. We have already seen the transformative impact of the improved usability of gov.uk services, and that is just the very front end of the machine. Total transformation of how data is used in our public services could radically change how we deliver services for citizens.

I hope the Government will look to Estonia for inspiration on how to have a truly data-driven Government with the citizen at the centre. It is a place I visited in my past life to talk about data-driven success stories. I am sure that it is no coincidence that, for the past 20 years, the Estonian digital transformation has been led by liberal Governments from our Estonian sister parties. After the fall of communism, in the late 1990s, Estonia embarked on an ambitious programme known as the “Tiger Leap” to expand internet access and computer literacy—the first step in embedding the digital environment into all levels of the citizen and Government experience. Their Government proudly say that their e-cabinet, which streamlined the decision-making process, brought the average length of an Estonian Cabinet meeting down from five hours to 30 minutes—an appealing prospect to those on the Treasury Bench, I am sure.

Estonian citizens can access 100% of their public services online at any time. The Estonians have transformed their healthcare system with the e-health and e-prescription initiatives, which free up GP time by allowing prescription refills to be dealt with online and ensure fast and simple access to key medical information during emergencies.

[Jack Rankin (Windsor) (Con)]

Although all-digital services are desirable, we should never freeze out those who are not digital savvy, given that over 1 million people in this country do not own a mobile phone, for example. Does the hon. Member agree?

[Steff Aquarone]

The hon. Member makes an excellent point, for which I am grateful—I will address it in a moment, if I may.

X-Road, described as the backbone of e-Estonia, is a secure data-exchange platform that allows smooth and seamless use of data between organisations. It carries out 2.2 billion transactions every year, and is estimated to save Estonians 1,345 years-worth of work per annum. The platform has been described as having a “radical anti-silo” agenda. My experience so far of the structures of Parliament and Government have convinced me that we would all benefit from a heavy dose of radical anti-siloism.

That data transformation saves the Government money, and the public like it. Savings worth up to 2% of Estonian GDP have been made thanks to that efficient data environment—a saving that, if replicated in the UK, would easily fill the Chancellor’s budgetary black hole. For 12 of the 15 e-services surveyed, 80% of citizens or more said they had made using public services easier. I call on the Government to be bold, ambitious and, above all, citizen-focused in such design and delivery.