Southern Railway (Performance)

Gregory Campbell Excerpts

Wednesday 8th July 2015 Westminster Hall

[Maria Caulfield (Lewes) (Con)]

I will not go over all the issues raised so far, as my experiences of Southern mirror those of a number of Members. Passengers in my constituency of Lewes include those travelling from Wivelsfield, which is not in my constituency but is used by a number of my constituents, Cooksbridge, Plumpton, Seaford, Newhaven, Polegate and Berwick. They are commuters going to London, air passengers going to Gatwick, business people trying to get to appointments and tourists trying to visit the South Downs national park and the coastal strip.

Although it is good news that fares are to be frozen for the duration of this Parliament, a season ticket costs £4,408, so let us not pretend that it is cheap by any means—and the service is poor. Passengers and my residents are fed up of game playing and excuses—national rail issues are often used as an excuse when the problem is actually a Southern issue. A number of Members have mentioned London Bridge station. Although the improvement works there are welcome, they are too often used as an excuse for Southern’s poor service.

There are improvements in the way that we can claim back fares, but that is not what people want. They would far rather have a decent rail service so that they can get to work on time. The delays are so frequent that, as the hon. Member for Upper Bann (David Simpson) said, people are not bothering to claim, because it is too time-consuming. People are missing flights to and from Gatwick, and are late for work. Several key problems are now happening on almost a daily basis.

[Mr Gregory Campbell (East Londonderry) (DUP)]

Does the hon. Lady agree that the issue that has come up time and again in the debate is the frequency of lateness, the lack of information for passengers so that they can put complaints in at the time rather than several weeks later, and then the inability of the company to react to complaints immediately and resolve the issue?

[Maria Caulfield]

I absolutely agree with those points, which replicate the experience of a number of my constituents.

On almost a daily basis there is no longer a rush hour, as people leave earlier and earlier for work and then leave later and later to get home, so that they can actually get on a train—never mind having to stand. Train drivers do not turn up on regular basis. As a commuter myself, I would say it happens almost two or three times a week; certainly I have heard that excuse on a number of occasions. As the hon. Member for Dulwich and West Norwood (Helen Hayes) said, the number of carriages is cut, often at very short notice—almost as people are getting on the train—leading to further overcrowding and congestion.

Southern has recently cut a train from the timetable to try to make the 7.29 from Brighton run on time, meaning passengers are no longer able to get on that service at Wivelsfield. The advice is to travel to Haywards Heath instead, which can take half an hour, and anyway there is no parking at the station for those who travel there. That is not an acceptable way of keeping to the timetable. I have also experienced elderly people, who cannot stand for the hour and 10 minute duration of the journey to London, being ticketed for being in first class. That is completely unacceptable when they have to stand because there are no seats for them in standard.

Instead of campaigning about complaints, I should be campaigning for improvements to rail services for my residents. We are trying to get a second rail main line from the coast to London, and more services for stations such as Cooksbridge, where passengers see the trains go through at high speed and have to wait at the level crossing, unable to get on, as my hon. Friend the Member for East Worthing and Shoreham (Tim Loughton) said. I am trying to get better access to platforms and trains for people with mobility needs, whether people with a disability or young mums with pushchairs. I am also trying to get better carriages so more bicycles can fit on our trains and people can commute onwards after they get off their train.

Instead, I am campaigning on a daily basis about the poor rail services my residents have to endure. It is not good enough. It has an impact not only on people’s purses, as they have to pay for extra journeys, but on their quality of life. It should not be the case that people experience such a poor rail service just because of where they live. I welcome the initiatives the Minister is trying to take, but we need to see improvement soon.

Driver and Vehicle Agency (Northern Ireland)

Gregory Campbell Excerpts

Tuesday 15th October 2013 Westminster Hall

[Mr Gregory Campbell (East Londonderry) (DUP)]

It is the normal protocol for those who speak in Westminster Hall to congratulate the Member who secured the debate and to say that it is about a topical, important issue. I can say, with the utmost assurance, that this is indeed an exceptionally topical, very important issue in Northern Ireland; more than 200 jobs are at stake in the Coleraine area, and more than 300 are at stake in Northern Ireland as a whole. The knock-on effect would be on a total number of jobs in excess of 500.

At the outset, I want to apologise for the absence of my hon. Friend the Member for North Antrim (Ian Paisley), who has worked closely with me on this campaign, as his constituency adjoins mine. Many of the employees involved come from one or other of our constituencies, as they do from throughout Northern Ireland. I want to give a few indications of the wider context before coming to the nub of the matter, in relation to the Driver and Vehicle Agency and the services offered there.

The Causeway coast area and Northern Ireland as a whole have been severely hit by unemployment in recent years. People will ask: has the whole UK not been hit like that? The answer, of course, is yes, but more significantly so in Northern Ireland. We have been cushioned a little by the dependency on the public sector in Northern Ireland. In that context, last week, no less a person than the Prime Minister was in Northern Ireland to try to encourage inward investment, because he, the Government, the Executive and my friend and colleague Arlene Foster, Northern Ireland’s Minister of Enterprise, Trade and Investment Enterprise, realise that because of the dependency on the public sector, we need to encourage inward investment from the private sector.

This is not a case of taking jobs from the public sector and trying to transfer them into the private sector; it is a case of supplementing our existing dependency on the public sector through private sector inward investment. Therefore, the Prime Minister came, last week, to try to bring jobs to Northern Ireland, so the last thing we want to see, as a result of the consultation that closed a few weeks ago, is his Government taking jobs from Northern Ireland. Hopefully, that will not be the case. The north coast has a lower-than-average wage structure, compared with Northern Ireland as a whole, which has a lower-than-average wage structure than the United Kingdom. We can see the absolute dependency not only on getting and creating more jobs, but on sustaining the employment that we have.

The context of the proposed relocation goes back some eight years. I first raised the issue in 2005, when the previous Government were looking at possibly amalgamating driver and vehicle licensing services to Swansea. Thankfully, that was overcome; good sense prevailed eight years ago, when people saw the efficiencies that could be achieved and the service that could be maintained to motorists and others in Northern Ireland.

In terms of the numbers, 230 people are involved in Coleraine and more than 100 are involved in the rest of Northern Ireland through the various sub-offices. The employment of 200 more people, on top of that, depends on the DVA in Northern Ireland. Should centralisation go ahead to Swansea, the total wage loss to the Northern Ireland economy would be in excess of £11 million annually. That would lead to a total economic loss of about £20 million to Northern Ireland, which we simply cannot afford.

I raised the issue with the Secretary of State for Northern Ireland, as did many of my colleagues. She made a straightforward commitment:

“It is important that he”—

the Minister—

“takes into account the views of Northern Ireland before he makes his decision.”—[Official Report, 6 March 2013; Vol. 559, c. 944.]

That was an obvious but radical statement. Just two weeks ago, the views of the people of Northern Ireland became absolutely clear, if there was any doubt. A debate was held in the Northern Ireland Assembly. As interested observers of the Assembly will know, there can, just occasionally, be matters of division there on political matters. From time to time, we do not see eye to eye—says he, with a bit of sarcasm in his voice. On this issue, however, there was not only cross-community support, but total and utter unanimity. Not a single voice of dissent came from the Chamber. The voice and views of the people of Northern Ireland were endorsed two weeks ago, on 30 September, when the Northern Ireland Assembly voted unanimously to support the retention of jobs and services at the DVA in Northern Ireland.

I turn to the jobs and services that are provided. In the agency, an assessment has been done on the work force’s composition. Some 73% of the work force are female, many of whom are carers and have other dependants. Any decision to centralise the services in Swansea would have massive implications, not only for the employees, which is obvious, but for all their dependants. Some of those females are part-time employees. The prospect of trying to get other employment in a Northern Ireland that is trying to attract inward investment, as I have just alluded to, is going to be remote. It will be difficult to attract other employment opportunities for the predominantly female staff.

I turn now to the services. An analysis has been done of the services offered by the DVA, and current satisfaction rates are very high. I want to draw a comparison between the satisfaction rates for the services offered in Northern Ireland and those for the Driver and Vehicle Licensing Agency in Swansea. I do so with a word of caution, because I fully understand that the sheer scale and complexity of the DVLA in Swansea provides a much more challenging environment in which to achieve targets. That is all the more reason, I would have thought, not to add even more to the burden that the people in Swansea already face.

The facts are as follows. For example, a survey in the past 12 months has shown that 95% of the transactions involving changes of registration are completed at the DVA in Northern Ireland within five working days, which is an excellent achievement. The same 95% completion rate at the DVLA in Swansea is achieved in 11 working days. Given the sheer complexity and scale in Swansea, completing changes of registration almost exclusively in 11 working days—95% of the time—is a reasonably good performance, but in Northern Ireland we achieve the same in less than half the time. People in Northern Ireland will be saying, “If centralisation goes ahead, are the change of registration processes going to worsen by more than double?”

[The Parliamentary Under-Secretary of State for Transport (Mr Robert Goodwill)]

I congratulate the hon. Gentleman on securing the debate. He might be interested to know that I questioned my officials on the issue he raises, because I was aware of the potential problem. I was assured that the differences in refunds are due to the different ways in which the transaction is measured. The DVA’s target is to process and refund within five days, but that does not take into account any subsequent work that may arise in complex cases. The DVLA’s target is measured from time of receipt until a refund has been issued. The time taken to process the transactions is about the same in both agencies.

[Mr Campbell]

I thank the Minister for that explanation. I was going to come to refunds next.

[Stephen Pound (Ealing North) (Lab)]

I am sure that the hon. Gentleman is aware that the staff side response to the consultation refers to the perception in the DVA, which in many cases is backed up statistically, that the DVLA has vigorously, systematically and aggressively underfunded the IT development system in the DVA. Under those circumstances, does he agree that Northern Ireland has a remarkable work force that should be cherished rather than centralised?

[Mr Campbell]

I thank the hon. Gentleman for that contribution. I was coming on to IT—as he anticipated, in his usual prescient way.

[David Simpson (Upper Bann) (DUP)]

Will my hon. Friend give way?

[Mr Campbell]

Yes—I am in the mood for giving way, so I will give way to my hon. Friend.

[David Simpson]

I thank my hon. Friend and commend him for securing this important debate—when some 500 jobs are at stake, it is indeed a very important debate. If the figures he has given about Swansea are correct, surely moving everything from Northern Ireland to be centralised will compound the problem. A longer time scale for the completion of customers’ paperwork will be inevitable.

[Mr Campbell]

It appears to me, and I think to most people, that that would be the case.

The 95% target for applications for refunds is achieved in 30 working days in Swansea; again, allowing for the scale of the millions of people who tax their vehicles, achieving that figure is a challenge. The target in the same category in Northern Ireland is achieved in five working days—95% of refunds are cleared within five working days. Whichever way we cut this, it is absolutely clear that in terms of value for money for a service, a significant service is being offered.

The hon. Member for Ealing North (Stephen Pound) made the point, and the work force have repeatedly told me, that there has been under-investment, in the IT infrastructure in particular, for many years. In that context, the fact that the work force achieve such remarkable results is to be cherished and they should be secured for the future.

Recent analysis of the database of customers that the DVA serves shows that more than 60% of DVA customers are aged 44 and older. As we all know, that age group is less likely to be IT literate or to be online to take advantage of registration via a computer. The vast bulk of potential customers would be disadvantaged if the services were transferred to Swansea and the push for greater online registration continued, as a result of the loss of face-to-face and telephone services and local recognition and knowledge of that demographic in Northern Ireland. The Minister must take account of that.

I want to raise an issue about which there can be no dispute: Northern Ireland is the only region in the UK with a land border with another EU state—the Irish Republic. Traditionally, over many years, evasion rates have been significantly higher in Northern Ireland, but the rate has reduced considerably due to a comprehensive campaign there. Part of the reason is the local work force with local knowledge of vehicles and residences. Evasion rates that had continued to be high in the past have recently been reduced.

What are the chances of evasion in Fermanagh, south Armagh and Tyrone, which have borders with the Irish Republic, being detected by people operating from Swansea? The task will be much more difficult. I contend, with some justification given the previous figures, that evasion rates will rise, rather than fall. We do not want to encourage evasion or allow it to increase, rather than continue the drive to get it down.

An important reference point has emerged in the past four days. From media reports over the weekend, I understand that the DVLA’s independent complaints assessor has a draft report on the past two years, 2011-12 and 2012-13, with the various Departments for accuracy checking. When it is released in two weeks—I was assured yesterday that it will be released by the end of October, and I hope the Minister can confirm that—it will confirm a significant increase in the volume of complaints about the service people get at the DVLA in Swansea. Obviously, it is a draft report and we will wait to see the final outcome, but if complaints are increasing, part of the reason will be the sheer volume and complexity of cases being dealt with at one central agency. If anything can clinch the case for retaining a localised service, it will be in the context of the series of events I have outlined.

[Mr Goodwill]

Prior to the debate, I asked about the level of complaints. I was told that in the most recent year for which we have statistics, there were 12,500 complaints to the DVLA, which, measured against 170 million transactions, represents 0.01%. The increase in the level of referred complaints is due to a change in how complaints are handled. Previously, the chief executive had to refer complaints for consideration; they now automatically go through, which to some extent explains the increase in complaints that has been registered.

[Mr Campbell]

I am glad the Minister has confirmed that there has been an increase. I note that he said “in the most recent year”; my understanding is that the draft report refers to the past two years. Perhaps he has further information about the increase in the previous year, but I do not think he has. I accept the Minister’s comment on the increase and the reason for it. My colleagues and I have raised significant points and there are good reasons for retaining a local service that will take account of the issues.

In conclusion, I ask the Minister to do three things. I have invited the Secretary of State, and I invite him, to come to Coleraine in Northern Ireland to see at first hand the level of service and the work that is put in by employees, before coming to the final decision. In connection with that, I want the Minister to take account of the unique circumstances that prevail in Northern Ireland before coming to his decision. I also call on him to retain the excellent services that we have in Northern Ireland and those much needed jobs that go with them.

--- Later in debate ---

[Sammy Wilson (East Antrim) (DUP)]

I am happy, Mrs Riordan, to take part in this debate. I recognise that this situation is not unique to Northern Ireland, because, of course, 1,200 jobs across the United Kingdom will be lost in 39 regional offices. However, the difference is that one quarter of those jobs are located in Northern Ireland, and one sixth of them are in one town. Our case is that there will be a disproportionate impact on one area, which has already suffered significantly from job losses.

I want to consider three areas this morning. First, will the new system be better than what we have at present? The Minister will argue that it will make available to people in Northern Ireland services that are currently not available. However, surveys show that not many people are looking for those services. Indeed, many have said that they do not wish to use such services. Some 60% of customers and 90% of dealers say that the services that are being withdrawn are the ones that they wish to use. The proposal, therefore, is not a response to what the public, who are paying for vehicle licensing, say that they want.

The people who will be affected include small dealers. Some 20,000 new registrations every year come through small dealers, who mostly use local DVA offices because they do not necessarily have the computer back-up for online services. Then there are the complex cases. Indeed, the Department’s own estimate is that 2,000 or 3,000 complex cases will have to be dealt with by post, so people will have to deal with Swansea, rather than having face-to-face encounters at local DVA offices. That will inevitably lead to difficulties. The fact that a case is complex suggests that a person needs to talk to someone.

By the Department’s own estimate, some 3,000 people will find that they are less well off. The Minister has cited the matter of refunds and given us some figures, but if wants to ask some questions of his officials, perhaps he should ask not just about refunds but about first registrations, changes to registrations and the average wait at offices. On all those matters, Swansea’s performance is poorer than that of the DVA offices in Northern Ireland. Service will be reduced to a wide range of customers and on a wide range of issues.

On fraud—I can see my colleagues laughing here—we have a rigorous system in place for those in Northern Ireland who do not pay their road tax. Indeed, I have been a victim of it. No allowances are ever accepted. I got caught taking my motorbike to the garage to get it prepared for an MOT. Even though I could prove that, officials said that it was on the road without tax, so I got fined and received a lot of publicity. Because of such rigorous enforcement, we have the lowest rate of evasion of anywhere in the United Kingdom. If that goes up—only seven prosecutors will be left and no arrangements have been made with local agencies—there will be a loss to the Exchequer.

On whether the service will be better, the answer has to be no, it will not. Will it save money? We already know that one reason behind the centralisation is the huge capital costs involved in the new IT system.

[Mr Campbell]

My hon. Friend alluded to whether the service will get better. As a number of Members have said, it appears that it will get worse. Does he agree that the service in Northern Ireland will not only suffer? Given the figures on the centralised process in Swansea, which a number of us have outlined, the service in the rest of the United Kingdom will also suffer because of the additional work load that Swansea will have to deal with if centralisation goes ahead.

[Sammy Wilson]

That is the point that I want to make in relation to cost. The hon. Member for Ealing North (Stephen Pound) said that as a result of centralisation and the additional work load, even some of the savings that had been anticipated have not been realised because overtime payments have gone up.

Of course, the additional work load that will result from the Northern Ireland move will put further pressure on the system. I suspect that the 400 new jobs that will be created in Swansea will not be sufficient to deal with the work load, so some of the savings anticipated in the proposal will not be realised. We must look at what the customers want and what is feasible for the Treasury. The additional costs must also be considered.

We do not get much cross-departmental thinking, but we are talking about an area with high unemployment. I supported the restructuring of the Northern Ireland economy, and I would love to think that all the people who will be displaced as a result of the DVA decision will easily move into jobs in the private sector, but when there have already been significant job losses in the private sector in towns such as Coleraine, the only place that they will move to is the dole queue. That in itself adds additional costs to the public purse, so I do not believe that there is an economic case for this change either.

I do not want simply to say to the Minister, “Look, we don’t like this, so don’t do it,” but a number of options have been proposed, and the “do nothing” option is one of them. The IT costs, which have already been sunk, will be lost. The Department wishes to give additional services to people in Northern Ireland, even though the majority of them do not want those services. Indeed, I point out to the Minister that even after 10 years in Great Britain 50% of people still do not use online services, so we are not unique in Northern Ireland in that respect. As I say, the “do nothing” option has been proposed. Choosing it would not cost anything, but of course the costs of the IT system have already been sunk.

I ask the Minister to give serious consideration to one suggestion that has been made. Yes, there will be a transition; there is resistance to the changes. There is quite clear evidence that people still want to use the DVA services. If the new system were put in place, those who wish to use the new services and the new methods of delivering them could do so, and those who did not wish to use them—that residual group of people—could still use the full DVA services. That would probably mean that 100 jobs would be lost immediately, but the rest of the jobs would be retained. Three offices would remain, but the rest would have to close. That is the estimate that has been made in Northern Ireland. Over time, that situation might change as people get used to the new services, but at least this option would avoid the big bang of sudden job losses—all the jobs going—and there would be no gap for people who need, or want, to use the face-to-face services.

Choosing that option would also produce considerable savings. The savings on the running costs would be £4.5 million—a 36% reduction in running costs in Northern Ireland and twice the savings that the Driver and Vehicle Licensing Agency anticipate will result from the change to the integrated system. So the Minister could make the case for choosing that option on the basis that savings would still be available.

Choosing that option would also mean that DVA staff in Northern Ireland would be trained on the new system. Bearing in mind what has already been said about the pressures that exist on the Swansea system at present, choosing that option would provide a contingency for DVLA to fall back on—a contingency of trained staff in Northern Ireland, in a place where, as has already been pointed out, productivity is far greater than elsewhere. So choosing that option has a number of benefits. It is one way to retain a significant number of jobs in Northern Ireland and avoid the proposal’s high economic impact on one part of the United Kingdom. The impact would be disproportionate, but I will not go through all the figures that other Members have already mentioned.

There are, of course, other options, including transferring blocks of services, but I do not think that the Minister can simply say, “Look, we have decided that all these services will be withdrawn, and there will be this huge gap left in the job market in Northern Ireland.” To me, saying that would not be good for customers, the Exchequer or the Northern Ireland economy, and it would not make sensible use of the skills that already exist in Northern Ireland and that will be abandoned if this change is made.

--- Later in debate ---

[Mr Goodwill]

I thank the hon. Gentleman for his question. Unemployment in Northern Ireland is lower than the UK average, and it has fallen by 1.2% in the past year. The analysis provided by Oxford Economics does not reflect the full impact the changes to the DVA’s operations will have, because it takes no account of the benefits from the expansion of digital services and the widening of services offered at post offices. Those changes will increase choice and ease of access for customers and reduce the cost of vehicle licensing and registration to businesses, ultimately increasing employment in Northern Ireland.

[Mr Campbell]

The Minister alluded to the 1,200 job losses in the rest of the UK. Does he accept that Northern Ireland, which has a much greater dependency on the public sector, has one thirtieth of the population of GB, so 1,200 lost jobs in GB should equate to 40 lost jobs in Northern Ireland? However, rather than losing 40, we will lose 500.

[Mr Goodwill]

I appreciate that a large number of people in Northern Ireland are employed in the public sector, which means these job changes, should they happen, would have all the more impact—particularly in places such as Coleraine, which is isolated from parts of the country where other public service jobs may be.

There are also economic facts that need to be considered. If introduced, these changes will save taxpayers throughout the UK £12 million a year, while introducing significant new services for motorists in Northern Ireland. I understand that hon. Members from Northern Ireland are concerned about the impact that the loss of more than 300 jobs would have on the economy of not only Coleraine, but Northern Ireland generally.

The Department of the Environment in Northern Ireland, which employs the DVA staff, has stated that it will seek to redeploy them and avoid the need for redundancies, where possible. However, I understand that there are some local issues. For example, 73% of the workers are female, so redeployment may not be possible, for family reasons. In the event that a decision is taken to press ahead with the proposals outlined in the consultation, I will make sure that the DVLA works openly with its counterparts in Northern Ireland to develop a transition plan for the affected staff so that the impact can be reduced.

There is some question about how many people in Northern Ireland will want to use online services or will be able to do so, given limits to broadband internet access. The 2013 Ofcom report shows that 80% of Northern Ireland households have internet access, and 93% of addresses are connected to high-speed fibre-optic broadband, owing to investment by the Northern Ireland Assembly. That compares well with the rest of the UK. However, some people will be unwilling or unable to use digital services at this time, and it is, of course, their right to make that choice. That is why many of the services currently available only at the DVA’s centre in Coleraine or at one of the eight other local offices in Northern Ireland will become available at about 150 post offices.

To summarise, while I understand the concerns that the hon. Member for East Londonderry and other hon. Members have expressed, I am keen to stress the positive benefits the changes would bring to Northern Ireland motorists, if adopted. I hope I have done that today. The wider availability of online and face-to-face services can only benefit customers.

The Minister previously responsible for this matter, the Under-Secretary of State for Transport, my hon. Friend the Member for Wimbledon (Stephen Hammond), had agreed to meet the hon. Gentleman and other hon. Members to discuss this matter. I am pleased to confirm that I am prepared to have that meeting, if not on 4 November, when it was scheduled to take place, then around that time. I stress that no decisions will be made until after that meeting. No firm timetable has been set, but we expect a decision by the end of this year or early next year.

Crossrail 2

Gregory Campbell Excerpts

Tuesday 5th March 2013 Westminster Hall

[Mr Gregory Campbell (East Londonderry) (DUP)]

I congratulate the right hon. Gentleman on securing this debate. In addition to population growth and jobs, does he agree that, as London tries to develop beyond the Olympics in attracting visitors, the last thing inward investors and tourists on short holidays want is a massively overcrowded underground as they go to see the attractions?

[Mr Lammy]

The hon. Gentleman makes a good point, and he will know that there are great cities with great histories such as Athens that have been plagued by a sense that they do not work, that they are polluted and that they are not the great cities that many would like. The Olympics made a difference, but, of course, there are big economic problems in Greece. Nevertheless, cities can establish reputations. Before Mayor Giuliani, New York had a reputation for crime and congestion, and the horribleness of getting on the subway there undermined the attempts being made to promote it as a world city.

The hon. Gentleman will also know that we have good plans, which we must get on with, to bring High Speed 2 to our country. That will increase the number of morning arrivals at Euston station by 30%. What capacity gains are made by Crossrail 1, the tube updates or the Thameslink programme are set to be wiped out by 2030. By 2031, overcrowding on network rail routes into London and London underground lines will be at the same utterly unacceptable levels as today. On the main north-south lines—the Northern, Victoria and Piccadilly lines—they will be even worse.

The Chancellor is fond of saying that Britain is open for business. Is it open for business if it takes the average worker more than an hour to commute? Is it open for business if we ask our business men and women to travel to and from work in conditions unfit for livestock? Is it open for business if the underground interchanges at the main line termini in our capital city—Victoria, Euston, King’s Cross and Waterloo—must close during rush hour due to dangerous overcrowding? Members will have found themselves in such shutdowns while attempting to get into or out of Victoria station as they commute in this city. What use is High Speed 2 if we must wait an hour and a half to leave Euston station?

As long as London keeps growing, the Government and this Mayor must ensure that our infrastructure is one step ahead, not two steps behind, yet if they pursue the same course that they have trodden during the first half of this Parliament, they will condemn London to some degree of failure. After all, they almost cancelled Crossrail 1 on entering office, the Thameslink programme is beset by delays, they cancelled the third runway at Heathrow and kicked the search for an alternative into the long grass and they cancelled the four-tracking of the west Anglia line, which would finally have provided a decent train service to some of the poorest neighbourhoods in the capital.

The only ambition that this Government presently have for the capital—the only vignette of a solution to the challenge that they face—is the two-station spur of the Northern line to Battersea power station, an extension that will make its Malaysian owners incredibly rich but do little for the businesses in Lambeth and Wandsworth that are being asked to foot the bill.

London needs a game-changer. We need a wholly new project to alleviate congestion, drive growth and improve journey times for Londoners. The Minister will have seen the report, published last month by Lord Adonis and London First, detailing the case for a new line, dubbed Crossrail 2, linking south-west with north-east London. He will also notice the breadth of support for Crossrail 2. It commands the support of London’s businesses: 69% of members of the London Chamber of Commerce and Industry say that Crossrail 2 is vital to London, and a ComRes poll showed that 95% of London businesses believe that any cut to transport investment will damage the capital’s businesses in the long term. It commands the support of the major transport unions, and of successive Mayors of London.

The reason why Crossrail 2 unites so many frequent foes is that the case for it is utterly compelling. As Lord Adonis and his colleagues made clear, it is the only way that London will be able to cope with the challenges that it will face over the next 20 years and handle the 700,000 extra commuters who will be working in central London by 2031, and it is certainly the only way to deal with the extra burdens that High Speed 2 will put on congestion in the capital.

Better still, the report sets out the case for a regional and suburban route that will deliver immense benefits to London and beyond. It will finally bring tube stations to Mare street in Hackney, and it will double train frequency to places such as Kingston and Twickenham. It will also free track for South West Trains to increase the number of trains from Portsmouth, Basingstoke, Southampton and Farnham to London Waterloo that serve stations throughout Hampshire and Berkshire. Most importantly, it will provide a reliable train service and huge economic benefits to some of the most isolated and deprived areas of the Upper Lea valley, which includes my constituency.

The line can also be developed from Cheshunt through to Stansted airport, providing a stopping service on new tracks to complement a more frequent and faster Stansted express service. Not only could that mean better use of the excess capacity at Stansted airport, it would mean that communities with some of the highest unemployment rates in the country could benefit economically from having an airport on their doorstep and a new line connecting areas such as Northumberland Park, Edmonton, Tottenham, Dalston, Hackney and Wood Green to central London, Clapham, Wimbledon and Stansted station. It would clearly leverage investment from businesses and developers, create jobs each year after it had been completed and open up the Upper Lea valley as a growth area for the capital.

Disabled Access (Aviation Industry)

Gregory Campbell Excerpts

Wednesday 7th November 2012 Westminster Hall

[Graham Evans]

The hon. Lady is entirely right. Proactive good practice is encouraged, and I will come on to mention a certain company, and a certain individual who has been busy doing a lot of good work on that issue.

At every stage of the travel process there must be clear checks and balances, to ensure that the right information is being given and passed on, and that legislation is being adhered to. I would like to break down the travel process into the three stages of booking, at the airport, and on the plane, and to review the issues and the examples of good practice—such as those the hon. Lady just mentioned—and to consider how we can improve.

First, let us consider the booking process. Under EU legislation, it is illegal to refuse bookings because of disability, but half of respondents in the study had disability-related problems when booking airline tickets. The central principle of the law is that passengers need to advise as to their needs before travel, with persons with reduced mobility, known as PRMs, being required to give at least 48-hours’ notice. The process, however, is often convoluted, complicated and costly, with unnecessary paperwork or long, repetitious conversations.

Article 11 of the EU regulation states that air carriers and airport managing staff should have training in understanding mobility requirements. However, I support the Department for Transport’s code, which suggests that all staff in the aviation industry should be trained, so that the first point of communication covers the needs of the passenger. If a carer is needed, it is critical that seats be placed together and, where possible, chosen to best suit needs and enable better access. That is basic stuff, and although some airlines are doing it well, others are clearly failing.

[Mr Gregory Campbell (East Londonderry) (DUP)]

I congratulate the hon. Gentleman on securing the debate. Does he agree that it is absolutely crucial that most of the main airlines, particularly those that promote themselves as budget or low-cost, train their staff so that disabled people can book flights and manoeuvre their way through airports with the greatest possible support? Such training is crucial in getting a disabled person from A to B via an airline.

[Graham Evans]

I totally agree with the hon. Gentleman. He makes a very good point well. It does not matter whether it is a budget or low-cost airline or any other airline; these are fundamental customer service roles and training should be there, as a given. Let us consider the trains, for example. I use the west coast main line regularly, and have observed passengers in wheelchairs. Although trains are, by design, tight, I have noticed on the Pendolino how those passengers successfully manoeuvre themselves around the seats, luggage and toilets. The doors open, and the staff know exactly what to do. They know where the ramps are to get passengers down from the train to the platform. Platforms vary, and the sizes are different, but the staff do not make an issue of it. They have the right equipment, the right attitude, and clearly the right training, and it is a painless task to watch. A couple of weeks ago I spoke to a young gentleman in a wheelchair and he said, “I travel regularly and it is never an issue getting on or off the train.” The message is that it can be done. With good training and the right leadership and management it is an everyday occurrence, and there is absolutely no reason why that should not be the case for the air industry as well as the trains.

It should not cost more for a PRM to book flights, and I wholeheartedly recommend that there should be online booking facilities for wheelchair carriage, and a freephone number available for providing further information to the airline. It is not always possible to give advance notice, but where possible PRMs should be able just to pick up a phone to make the necessary call and not have to repeat themselves time and again.

Let us now consider what happens on arrival at the airport. Almost half of respondents said there are frequent issues when checking in, with inconsistent advice about the policies for mobility and about health equipment. Inconsistent advice and lack of training contravene the legislation, and I would be pleased if the CAA took a robust approach to communication breakdown.

Public Transport (Disabled Access)

Gregory Campbell Excerpts

Wednesday 12th October 2011 Westminster Hall

[Jeremy Corbyn (Islington North) (Lab)]

I congratulate my hon. Friend the Member for Wigan (Lisa Nandy) on securing the debate and on the excellent way in which she introduced the subject for us. The background is that 60% of people with disabilities have no access to a car and are therefore totally reliant on public transport, whether bus, train, tube or taxi. For them, public transport is of even greater importance than for the rest of the population, and that fundamental point should underlie the debate.

In London, the treatment of passengers with disabilities is probably, although it does not always feel like it, rather better than it is in many other parts of the country. That is not an accident; it has happened because we have a regulated bus service and a unitary transport authority. It has also happened because of the hands-on approach taken by the former Greater London council and, for most of the period since their introduction, by the Greater London authority and the Mayor in pushing the whole disability agenda. The Mayor’s office also has a very effective advisory network that can ensure that it delivers on those issues. Under the previous Mayor, Ken Livingstone, there was an ambitious programme to convert a large number of tube stations to disability access, for which he should be commended. That is the issue that I want to refer to in a local context.

There are 11 stations—Network Rail and underground— that serve my constituency. Of the Network Rail ones, on the North London line, Upper Holloway, Crouch Hill and Canonbury have proper disability access, with ramps and so on, and all are staffed at present. With the stations that are mixed London Underground and Network Rail, there is an utterly ridiculous situation. In the case of Highbury and Islington, for example, the London overground station has disability access—it has recently been refurbished to bring in the East London line—but the underground station does not, so it is impossible to get off an overground train and on to an underground train there, because there is not proper access to enable people to do so.

Finsbury Park is a very old, busy and crowded underground station, and Network Rail, the underground and buses converge there. After a lot of argument, Network Rail has agreed to put in a lift between street level and the mainline platforms, which are well above street level. At the same time, Transport for London has cancelled its plans to put in a lift to the underground platforms underneath. Thus we have a ludicrous situation in which someone in a wheelchair, arriving at Finsbury Park station by the overground, will be able to get from the mainline platforms to the street, but will not be able to get to the underground.

I use that station frequently and every day passengers carry people with wheelchairs, and carry buggies, up and down. The overcrowding and lack of accessibility, and the danger that goes with that, are ridiculous. I hope that the Minister will pass on to his friend the Mayor of London what I have to say to him: please think again about the cancellation of the conversion scheme for a large number of London stations. It is making the lives of many people a misery and something should be done about it. The conversion needs to happen much more widely, across the network.

At other stations there is no access for people with disabilities. Those include Archway, which was also the subject of a plan from Ken Livingstone. Three stations that were due to be converted have had their plans cancelled. Highbury and Islington is the other, and only one station—Tufnell Park—has accessibility to the tube, which is by means of a lift. The situation is ridiculous, but I do not plead that case just for my constituency. I am using it as an example that could be repeated across London; it is not exclusive to my area.

My second general point is about buses and accessibility. After a lot of campaigning, London buses have ramps, and drivers are supposed to stop in such a way that the ramp can be used, enabling wheelchair users to get on the bus. Many drivers are good, reasonable, responsible and decent, and they stop in the proper place, giving people time to get on. That is fine, but unfortunately some drivers do not do it. Buses are often crowded, so often people with a wheelchair have to wait for many buses to go by before they can get on. On a cold winter’s morning, it is no joke when a person in a wheelchair is stuck for a long time simply trying to get on a bus. Space is lacking, because it is taken up with buggies and other things, so while I obviously accept the point that awareness is needed, we need training to go with it.

[Mr Gregory Campbell (East Londonderry) (DUP)]

I hope that the hon. Gentleman will dwell on that point for a moment. He referred to gaps in his constituency, but in the past 15 or 20 years there has been movement on the issue of infrastructure across the UK. However, there appears still to be a gap in staff training and awareness of problems. Although there has been some progress on that in the past 10 years, more needs to be done, particularly as some people do not seem to be aware of the crucial issues that affect partially-sighted and disabled people.

[Jeremy Corbyn]

I absolutely accept that attitudes, awareness and training have improved, but we need only look at the building we are in to see that we still have very far to go in achieving proper accessibility. I realise that those things are not simple, but nevertheless they must be achieved.

Outside London, where the bus service is largely less regulated, facilities tend to be much worse, and we need a much tougher approach from central Government to ensure that bus companies do as they should, bus stops are appropriate, and buses are sufficiently regulated and regular to enable people to get around. It is no fun to be waiting in a wheelchair in the cold, unable to move around to get warm, as other people who are not in wheelchairs can.

As to Network Rail, the McNulty review stated:

“The Study recommends that the default position for all services on the GB rail network should be DOO”—

driver-only operations—

“with a second member of train crew only being provided where there is a commercial, technical or other imperative.”

How many times have we seen people trying to get on or off trains at remote or suburban stations at night, when there are no staff on the station or the train—only a driver, who cannot see everything or be everywhere? It is then a great struggle simply to get on or off a train. The McNulty proposal to go to a largely driver-only-operated service means that many suburban and rural services will have no member of staff on them, and in addition there will be unstaffed stations. That is obviously a huge deterrent to anyone who has special needs getting into the station and on to the train. I hope that the Minister will make it clear that he does not want that aspect of the McNulty proposals to be introduced.

Additionally, it is often difficult for people, particularly those with sight difficulties, when there are no staff on the station and only ticket vending machines are used. The machines are often the wrong height or badly placed. Getting a ticket and getting on the train when there are no staff becomes a nightmare. It is unnecessary and wrong to have such arrangements; they are uncivilised and we should put a stop to them.

As many as 10,000 ticket staff across the country could lose their jobs between now and 2013 if McNulty is implemented. Those people are there to help, bring security and support people. Surely we need to give a lot of thought to that, and quickly. I commend my hon. Friend the Member for Wigan on obtaining the debate, and I hope that the Minister understands that the role of the Government is to regulate and to ensure that services are provided: because 60% of people with disabilities have no access to a car, public transport is the only option for them. Buses and trains must be accessible, stations must be staffed and the staff must be trained to assist people as necessary. That is the only right and proper thing to do.

Railway Industry

Gregory Campbell Excerpts

Tuesday 19th October 2010 Westminster Hall

[Anne Marie Morris (Newton Abbot) (Con)]

I am delighted to have the opportunity to speak on this important matter, and I thank the hon. Member for North Ayrshire and Arran (Katy Clark) for securing the debate. Railways are a key part of our infrastructure, and if we are serious about global warming, investment in them is key. Today, however, I would like to focus on the challenge I face in my constituency. We have a delightful coastal railway—it starts in Exeter and terminates in Plymouth—running through Starcross, Dawlish, Teignmouth and Newton Abbot in my constituency. It is probably one of the most beautiful parts of the railway network and has been photographed countless times. More importantly, it is a lifeline for my local community, providing jobs and transport.

The records that I have been able to review show that 2 million people used that part of the network in the past 12 months. The local economy is heavily dependent on tourism. Devon as a whole had 5.3 million visitors in the past year, and those tourists are responsible for 7% of Devon’s economy. My constituency is in the district of Teignbridge, where tourism is critically important; it is the second most visited district in Devon. A third of the workers in Teignbridge—16,000 people—depend on tourism for their jobs. I urge the Minister to consider how important that stretch of railway is, not only because it is beautiful, but because it really matters to the economic viability of that part of the country.

[Mr Gregory Campbell (East Londonderry) (DUP)]

The hon. Lady outlines accurately some of the benefits that railway provision can bring, particularly to areas that require tourism infrastructure, such as my constituency and hers. Does she agree that simple investment in railways, such as the passing loop system, which does not exist on single-lane tracks in my constituency and might not in hers, can help to build the tourist infrastructure to which she alluded and make the switch from private cars to railways so much easier?

[Anne Marie Morris]

I thank the hon. Gentleman for his contribution. I do not claim to be an expert in railway loops, but the most important thing is to ensure that we have viable railway networks at an appropriate and affordable cost, which is something the Minister is best placed to look at.

My concern about the stretch of the railway network in my constituency is that there were suggestions during the last Parliament that it is not worth maintaining it and that we should instead consider an inland route. That proposal was made because the line, which is on the coast, is subject to coastal erosion. Clearly that is a concern, but given the work that was done during the last Parliament, I think that we all agree that maintaining the existing line was economically the right answer, despite the coastal erosion.

The House of Commons inquiry came up with the figure of £100 million to put in a new line. By comparison, I have been able to unearth a figure of £200,000 to maintain that stretch of railway. On the concern about erosion, the latest studies show that we are looking at a relatively safe period over the next 50 years. The expectation is that there will be a 0.3 metre rise in sea levels in the next 100 years which, while important, should not detract from the viability of maintaining this piece of track.

I would also draw to the Minister’s attention the fact that usage of this railway line is one of the fastest growing in the country; it is anticipated that it will grow by 19% over this and next year. It is obvious that the more we invest in maintaining pieces of railway, the less dependence there will be on cars. In rural parts of the country such as mine, there is already significant dependence on cars, so this line makes an important contribution. I urge the Minister to look carefully at the line and at continuing investment in it. The last conversations that I had with First Great Western and Network Rail indicated that there was no intention of reducing investment, but I would be grateful if the Minister looked into that.

My final question, which is related but of more national import, is about rolling stock. The trains that come down my piece of railway line are very full. I understand that, under the previous Government, obtaining new rolling stock was very much down to the Government, who controlled what rolling stock train operating companies could acquire. That put a straitjacket on the proper commercial operation of those businesses, and I would be grateful if the Minister looked at loosening that stranglehold so that companies can make sensible commercial decisions. Hopefully there will be sensible use of rolling stock down the line.