Driver and Vehicle Agency (Northern Ireland)

Robert Goodwill Excerpts

Tuesday 15th October 2013 Westminster Hall

[Mr Gregory Campbell (East Londonderry) (DUP)]

It is the normal protocol for those who speak in Westminster Hall to congratulate the Member who secured the debate and to say that it is about a topical, important issue. I can say, with the utmost assurance, that this is indeed an exceptionally topical, very important issue in Northern Ireland; more than 200 jobs are at stake in the Coleraine area, and more than 300 are at stake in Northern Ireland as a whole. The knock-on effect would be on a total number of jobs in excess of 500.

At the outset, I want to apologise for the absence of my hon. Friend the Member for North Antrim (Ian Paisley), who has worked closely with me on this campaign, as his constituency adjoins mine. Many of the employees involved come from one or other of our constituencies, as they do from throughout Northern Ireland. I want to give a few indications of the wider context before coming to the nub of the matter, in relation to the Driver and Vehicle Agency and the services offered there.

The Causeway coast area and Northern Ireland as a whole have been severely hit by unemployment in recent years. People will ask: has the whole UK not been hit like that? The answer, of course, is yes, but more significantly so in Northern Ireland. We have been cushioned a little by the dependency on the public sector in Northern Ireland. In that context, last week, no less a person than the Prime Minister was in Northern Ireland to try to encourage inward investment, because he, the Government, the Executive and my friend and colleague Arlene Foster, Northern Ireland’s Minister of Enterprise, Trade and Investment Enterprise, realise that because of the dependency on the public sector, we need to encourage inward investment from the private sector.

This is not a case of taking jobs from the public sector and trying to transfer them into the private sector; it is a case of supplementing our existing dependency on the public sector through private sector inward investment. Therefore, the Prime Minister came, last week, to try to bring jobs to Northern Ireland, so the last thing we want to see, as a result of the consultation that closed a few weeks ago, is his Government taking jobs from Northern Ireland. Hopefully, that will not be the case. The north coast has a lower-than-average wage structure, compared with Northern Ireland as a whole, which has a lower-than-average wage structure than the United Kingdom. We can see the absolute dependency not only on getting and creating more jobs, but on sustaining the employment that we have.

The context of the proposed relocation goes back some eight years. I first raised the issue in 2005, when the previous Government were looking at possibly amalgamating driver and vehicle licensing services to Swansea. Thankfully, that was overcome; good sense prevailed eight years ago, when people saw the efficiencies that could be achieved and the service that could be maintained to motorists and others in Northern Ireland.

In terms of the numbers, 230 people are involved in Coleraine and more than 100 are involved in the rest of Northern Ireland through the various sub-offices. The employment of 200 more people, on top of that, depends on the DVA in Northern Ireland. Should centralisation go ahead to Swansea, the total wage loss to the Northern Ireland economy would be in excess of £11 million annually. That would lead to a total economic loss of about £20 million to Northern Ireland, which we simply cannot afford.

I raised the issue with the Secretary of State for Northern Ireland, as did many of my colleagues. She made a straightforward commitment:

“It is important that he”—

the Minister—

“takes into account the views of Northern Ireland before he makes his decision.”—[Official Report, 6 March 2013; Vol. 559, c. 944.]

That was an obvious but radical statement. Just two weeks ago, the views of the people of Northern Ireland became absolutely clear, if there was any doubt. A debate was held in the Northern Ireland Assembly. As interested observers of the Assembly will know, there can, just occasionally, be matters of division there on political matters. From time to time, we do not see eye to eye—says he, with a bit of sarcasm in his voice. On this issue, however, there was not only cross-community support, but total and utter unanimity. Not a single voice of dissent came from the Chamber. The voice and views of the people of Northern Ireland were endorsed two weeks ago, on 30 September, when the Northern Ireland Assembly voted unanimously to support the retention of jobs and services at the DVA in Northern Ireland.

I turn to the jobs and services that are provided. In the agency, an assessment has been done on the work force’s composition. Some 73% of the work force are female, many of whom are carers and have other dependants. Any decision to centralise the services in Swansea would have massive implications, not only for the employees, which is obvious, but for all their dependants. Some of those females are part-time employees. The prospect of trying to get other employment in a Northern Ireland that is trying to attract inward investment, as I have just alluded to, is going to be remote. It will be difficult to attract other employment opportunities for the predominantly female staff.

I turn now to the services. An analysis has been done of the services offered by the DVA, and current satisfaction rates are very high. I want to draw a comparison between the satisfaction rates for the services offered in Northern Ireland and those for the Driver and Vehicle Licensing Agency in Swansea. I do so with a word of caution, because I fully understand that the sheer scale and complexity of the DVLA in Swansea provides a much more challenging environment in which to achieve targets. That is all the more reason, I would have thought, not to add even more to the burden that the people in Swansea already face.

The facts are as follows. For example, a survey in the past 12 months has shown that 95% of the transactions involving changes of registration are completed at the DVA in Northern Ireland within five working days, which is an excellent achievement. The same 95% completion rate at the DVLA in Swansea is achieved in 11 working days. Given the sheer complexity and scale in Swansea, completing changes of registration almost exclusively in 11 working days—95% of the time—is a reasonably good performance, but in Northern Ireland we achieve the same in less than half the time. People in Northern Ireland will be saying, “If centralisation goes ahead, are the change of registration processes going to worsen by more than double?”

[The Parliamentary Under-Secretary of State for Transport (Mr Robert Goodwill)]

I congratulate the hon. Gentleman on securing the debate. He might be interested to know that I questioned my officials on the issue he raises, because I was aware of the potential problem. I was assured that the differences in refunds are due to the different ways in which the transaction is measured. The DVA’s target is to process and refund within five days, but that does not take into account any subsequent work that may arise in complex cases. The DVLA’s target is measured from time of receipt until a refund has been issued. The time taken to process the transactions is about the same in both agencies.

[Mr Campbell]

I thank the Minister for that explanation. I was going to come to refunds next.

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[Mr Campbell]

It appears to me, and I think to most people, that that would be the case.

The 95% target for applications for refunds is achieved in 30 working days in Swansea; again, allowing for the scale of the millions of people who tax their vehicles, achieving that figure is a challenge. The target in the same category in Northern Ireland is achieved in five working days—95% of refunds are cleared within five working days. Whichever way we cut this, it is absolutely clear that in terms of value for money for a service, a significant service is being offered.

The hon. Member for Ealing North (Stephen Pound) made the point, and the work force have repeatedly told me, that there has been under-investment, in the IT infrastructure in particular, for many years. In that context, the fact that the work force achieve such remarkable results is to be cherished and they should be secured for the future.

Recent analysis of the database of customers that the DVA serves shows that more than 60% of DVA customers are aged 44 and older. As we all know, that age group is less likely to be IT literate or to be online to take advantage of registration via a computer. The vast bulk of potential customers would be disadvantaged if the services were transferred to Swansea and the push for greater online registration continued, as a result of the loss of face-to-face and telephone services and local recognition and knowledge of that demographic in Northern Ireland. The Minister must take account of that.

I want to raise an issue about which there can be no dispute: Northern Ireland is the only region in the UK with a land border with another EU state—the Irish Republic. Traditionally, over many years, evasion rates have been significantly higher in Northern Ireland, but the rate has reduced considerably due to a comprehensive campaign there. Part of the reason is the local work force with local knowledge of vehicles and residences. Evasion rates that had continued to be high in the past have recently been reduced.

What are the chances of evasion in Fermanagh, south Armagh and Tyrone, which have borders with the Irish Republic, being detected by people operating from Swansea? The task will be much more difficult. I contend, with some justification given the previous figures, that evasion rates will rise, rather than fall. We do not want to encourage evasion or allow it to increase, rather than continue the drive to get it down.

An important reference point has emerged in the past four days. From media reports over the weekend, I understand that the DVLA’s independent complaints assessor has a draft report on the past two years, 2011-12 and 2012-13, with the various Departments for accuracy checking. When it is released in two weeks—I was assured yesterday that it will be released by the end of October, and I hope the Minister can confirm that—it will confirm a significant increase in the volume of complaints about the service people get at the DVLA in Swansea. Obviously, it is a draft report and we will wait to see the final outcome, but if complaints are increasing, part of the reason will be the sheer volume and complexity of cases being dealt with at one central agency. If anything can clinch the case for retaining a localised service, it will be in the context of the series of events I have outlined.

[Mr Goodwill]

Prior to the debate, I asked about the level of complaints. I was told that in the most recent year for which we have statistics, there were 12,500 complaints to the DVLA, which, measured against 170 million transactions, represents 0.01%. The increase in the level of referred complaints is due to a change in how complaints are handled. Previously, the chief executive had to refer complaints for consideration; they now automatically go through, which to some extent explains the increase in complaints that has been registered.

[Mr Campbell]

I am glad the Minister has confirmed that there has been an increase. I note that he said “in the most recent year”; my understanding is that the draft report refers to the past two years. Perhaps he has further information about the increase in the previous year, but I do not think he has. I accept the Minister’s comment on the increase and the reason for it. My colleagues and I have raised significant points and there are good reasons for retaining a local service that will take account of the issues.

In conclusion, I ask the Minister to do three things. I have invited the Secretary of State, and I invite him, to come to Coleraine in Northern Ireland to see at first hand the level of service and the work that is put in by employees, before coming to the final decision. In connection with that, I want the Minister to take account of the unique circumstances that prevail in Northern Ireland before coming to his decision. I also call on him to retain the excellent services that we have in Northern Ireland and those much needed jobs that go with them.

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[Mark Durkan (Foyle) (SDLP)]

It is a pleasure to meet under your chairmanship this morning, Mrs Riordan.

I commend the hon. Member for East Londonderry (Mr Campbell) for securing this debate on an issue that obviously affects not only many people in his constituency, but people right across Northern Ireland, including people in the Driver and Vehicle Agency in my own constituency, which is in Foyle street in Derry.

We have heard that this is not only about protecting the significant number of jobs in the DVA in Northern Ireland, but about protecting the existing level and quality of services and, indeed, trying to improve them with future investment. Other hon. Members have quoted the high customer satisfaction indicators in Northern Ireland that are running at between 98% and 100%. Of course, we heard the hon. Member for East Antrim (Sammy Wilson) describe himself as a victim of the DVA system as it currently operates, but he actually presented himself here in Westminster Hall today as a satisfied victim. [Laughter.] That just shows the degree to which there is customer satisfaction. The fact that he can advertise his own victimhood as a justification for keeping the status quo, and building and improving on it, says an awful lot for the DVA and its staff in Northern Ireland. It also possibly says something for the hon. Gentleman, too, who I never thought would appear as a satisfied victim. There again, my expectations have been confounded.

It is important to recognise that it is not only the defence of the jobs and services that has galvanised people from all parties and, indeed, from beyond party lines in the north of Ireland, but the way in which it took an intervention by the previous Environment Minister in Northern Ireland, Alex Attwood, even to get a consultation exercise provided by the Department for Transport.

Then, of course, there was the whole offensive implication that came in the context of discussing this issue—namely, that removing the jobs from Northern Ireland would be a way to remove any threat or fear of religious or sectarian bias. That was rightly seen as a direct slur, not only on the DVA’s work force, but on the entire public sector work force in Northern Ireland. This idea was, “Well, we’ll protect you from anything that might involve a suggestion of religious bias by removing jobs.” If that is the case, why stop at DVA jobs? Remove more and more public sector jobs if doing so is meant to be a way to try to create a shared future; it will be a shared future of poverty and unemployment, but at least there will be no bias.

Rightly, the previous Minister with responsibility for roads—the Under-Secretary of State for Transport, the hon. Member for Wimbledon (Stephen Hammond)—was forced to apologise, to a degree, for those remarks, but the fact is that they hurt and stung. They also exposed the folly and the contrived and scrambled thinking that has gone into this proposal from the London end.

We are not just concerned about defending the jobs and the service qualities that have been described. As other hon. Members have said, when we look at what has been happening with the Driver and Vehicle Licensing Agency in Britain, we are also concerned. We have seen that the presumption that providing online services will mean that everyone moves online is not borne out by the experience of the past 10 years. The chair of the Scottish Motor Trade Association described the situation in Scotland as “a shambles”, because of the closure of local offices and the move to centralisation. When we have all this evidence of the experience in other areas, of course we should listen to it.

However, not only the representatives of the people of Northern Ireland, but the Department for Transport and the Minister should be listening to that evidence. They should be saying, “Does it really make sense to put all the eggs into the single option of one single, centralised location for the entire UK?” As other hon. Members have said, allowing the DVA to be retained in Northern Ireland—in particular, the significant capacity and resource that exists in Coleraine—would give the DVLA the option and the flexibility of having a centre of excellence that it can rely on alongside Swansea.

[Mr Goodwill]

The hon. Gentleman mentioned some of the problems with the Scottish motor trade. The DVLA has acknowledged that it had temporary issues when some of the complex work was transferred from the GB local offices to Swansea. The DVLA has worked with the motor industry, and I understand that those issues have been rectified and performance is back up to target now.

[Mark Durkan]

I am not sure that I am fully persuaded by the Minister’s points, which, I accept, he has put on record. I think that I and others will test them with other soundings.

I want to make the point that we have had experience in Northern Ireland of other services being centralised. A number of years ago, when tax credits were introduced there was for a brief period a tax credit office in Northern Ireland, which tried to deal with complex cases; not all of them should have been complex, but by the nature of that system they became complex. We ended up with somebody having a bright idea, saying, “Let’s centralise tax credit.” The tax credit office was removed from Northern Ireland, although many cases in Northern Ireland are particularly complicated and people were unable to deal with or understand the needs and circumstances of people there, not least the cross-border cases that arise in the context of tax credits.

As other hon. Members have said, significant cross-border issues relate to vehicle licensing, including local traders’ dealings with the DVA, particularly in respect of used cars with a cross-border history. From time to time, there are changes in patterns of vehicle importation across the border from the south and the trade goes the other way, with people in the south buying their cars in the north. It is important that licensing and registration in both Shannon and the DVA in the north can work together, to track, connect and make sense of those things, and work with the Police Service of Northern Ireland and the Garda Siochana in relation to those matters. All that would be lost and we would end up with a repeat of the serious, chronic problems with border and cross-border issues on the centralisation of tax credits.

The fear is that the logic of centralisation will be not just be used in driver and vehicle licensing, but extended to other areas in future. Previously, we heard threatening suggestions from Whitehall Ministers that, if we did not make do with our lot on welfare reform, some of the servicing work—the back office work—done in relation to benefits in GB could be lost. Of course, the same argument could be applied in future to proposed changes in the regime for annually managed expenditure and further changes in relation to welfare reform and, for example, a new standardised computer system for universal credit.

We are not just defending the important jobs that we need to defend in DVA, but trying to hold the line against a relentless effort towards centralisation that goes completely against the grain of the commitments and promises made by the Prime Minister, in recognition of Northern Ireland’s talents and skills, its contribution and its offer.

Here we have talent, dedication and commitment from DVA staff, who, in spite of under-investment in technology by the DVLA, have delivered such a good performance. That commitment should be rewarded not with their jobs being removed to a remote location where the same quality of service will not be matched, but with their jobs being retained and new investment going in, so that they can provide an even better service to people in Northern Ireland and be able to provide that good service to people in Great Britain, as well, when it makes sense for the DVLA to call on their talents to do so.

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[Dr William McCrea (South Antrim) (DUP)]

I count it a privilege to serve under your chairmanship, Mrs Riordan. I welcome the Minister to his new post. I have personal respect for him and trust that he will not only enlighten us, but will give us some assistance in this matter, which my hon. Friend the Member for East Londonderry (Mr Campbell) has brought to this Chamber. I congratulate him on securing this debate. This matter goes to the heart of his constituency and constituents. Other constituencies in the Province are impacted and affected, as well. I also pay tribute to my hon. Friend the Member for North Antrim (Ian Paisley) for his efforts in this regard. I am sorry that he cannot be with us because of the death of his brother-in-law. I trust that that family may be comforted at this time.

It must be asked, in respect of changes in service impacting on the community, why are such changes being made? Are they desirable or needed? Of course, the natural answer from those who propose those changes is that this is better for the community. The contention is that there is no service that could not be bettered, and in many ways, yes, that is true. However, is the proposal for the betterment of, and is the demand coming from, the community? Is it better than what is offered?

I have great, grave doubts about the centralisation of services at the DVLA headquarters in Swansea. The consultation suggests that

“The proposals may result in the closure of a network of dedicated offices”

in Northern Ireland. We know that that is not so. Why did they not describe it as it is? It will—not “may”—result in the closure. Everyone knows that, so why was it not put in the document in the first place?

The people are offered

“Access to electronic vehicle licensing services, which will allow”

Northern Ireland

“motorists to license their vehicle or declare it off the road either online or via an automated telephone service, 24 hours a day”.

That means simply that they have the opportunity to go online or wait on the line—on the telephone—for this automated service.

We live in an impersonal age. People find that those making decisions for them are getting ever further away, when they try to contact them. That is not an improvement of service. For example, people are told to go online. That might help some, but the reality in the rest of the United Kingdom is that many who have that opportunity are not taking it. Why is that? Some cannot use online services or find doing so difficult. Instead of being of assistance to and helping them, that is more of a hindrance.

People who cannot go online are promised an automated telephone service. I must be honest and say, as a public representative, that I am sick, sore and tired of automated services. People are told to press this or that button and then move on to the next thing, after which they hope, at the end, to speak to someone. However, they just hear a voice. In this impersonal situation, people are nothing better than a number now. People are being promised exactly that with the services offered. They will be a number, rather than a person. There is no longer a human face to this service, as provided.

The people I represent want to talk to someone. I remember the decision being made to change things for representatives, regarding planning in Northern Ireland. People were told, “You’re not allowed to go out to sites any more. You’re to sit in an office.” Give me 10 minutes on a site any day, rather than sitting for half an hour in an office, because then I look at the reality, not at a piece of paper.

If we are looking for the betterment of a service, it should be judged by those who use the service. People in Northern Ireland, including my constituents, are saying, “We want the service retained in Northern Ireland, because we believe that it is a better service, not simply because we want to hold on to the jobs.”

As the hon. Member for Foyle (Mark Durkan) mentioned, the document states:

“Centralisation at the DVLA in Swansea will in fact remove any possibility that Northern Ireland services may be biased to any particular religious group, since these transactions will no longer be serviced by staff based in Northern Ireland, who could themselves hold particular beliefs.”

That is and was a slur. Who decided to put it in the document? Who thought up those words? When faced by my hon. Friend the Member for North Antrim, the Minister said:

“I apologise for any offence that was inadvertently caused and accept that the wording could have been clearer.”—[Official Report, 12 September 2013; Vol. 567, c. 1151.]

What did it mean, then, if it did not mean what it said? That needs to be put on the record. The person who put that in the document should be hauled over the coals, for that is an insult to those who have worked hard and served the people—

[Mr Goodwill]

Will the hon. Gentleman give way?

[Dr McCrea]

I only have a few seconds.

There is unanimity among elected representatives in Northern Ireland. We should retain these jobs in Northern Ireland, because that would provide the best possible service to our constituents, whom we represent.

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[The Parliamentary Under-Secretary of State for Transport (Mr Robert Goodwill)]

I, too, congratulate the hon. Member for East Londonderry (Mr Campbell) on securing this debate on the future of vehicle registration and licensing services in Northern Ireland. I also welcome my opposite number, the hon. Member for Birmingham, Northfield (Richard Burden), to his place. I hope we can work together constructively—at least most of the time.

Let me acknowledge from the outset that I recognise that this is an important and emotive subject for the hon. Member for East Londonderry, his constituents and other hon. Members in Northern Ireland. In that respect, he will be pleased to know he has friends in high places, because the First Minister raised the issue with the Prime Minister on Friday, and the Secretary of State for Northern Ireland telephoned me on Sunday to discuss it personally; indeed, when I had my briefing session, I invited an official from the Northern Ireland Office, to ensure the voice of Northern Ireland was heard—talk about friends in high places.

Against that backdrop, I must explain that, as the hon. Gentleman will know, vehicle registration and licensing throughout the UK is an excepted matter and the responsibility of the UK Government. In GB, these services are delivered by the Driver and Vehicle Licensing Agency, in Swansea. In Northern Ireland, the DVLA has an agreement with the Driver and Vehicle Agency, which is part of the Northern Ireland Department of the Environment, to deliver vehicle registration and licensing services to motorists there. The DVA has traditionally delivered those services through its centre in Coleraine and eight other offices in Northern Ireland.

While I understand the hon. Gentleman’s concerns, the crux of the issue is that the vehicle registration and licensing services available to motorists in Northern Ireland have fallen behind those available in the rest of the UK. For example, motorists in Northern Ireland are unable to tax their cars online and have only limited services available at post offices. As the owner of more than a dozen vehicles, I must say I find the online tax system very simple. I can tax a tractor in 20 seconds; where I have to pay to tax a vehicle, it takes about two minutes. Otherwise, I would have to travel 4 miles to my nearest post office, which I cannot, of course, do on a Sunday night.

The consultation that has recently ended contains proposals to modernise services in Northern Ireland and to ensure that motorists there are treated the same as those in GB and can enjoy the same services. If the proposals outlined in the consultation were adopted—I must stress that I have not yet decided on the way forward—motorists in Northern Ireland would be able to tax their cars online and via an automated telephone service that would be available 24 hours a day all year round. Many more services would also be available at about 150 post offices throughout Northern Ireland.

Services to businesses in Northern Ireland would also be improved. Companies would have access to the same level of service as those in the rest of the UK, allowing them to streamline their processes so that they did not have to manage the registration and licensing of vehicles differently from companies in GB.

The changes proposed in the consultation would also ensure that motorists in Northern Ireland can never again fall behind those in GB when new services are introduced in the future. When the DVLA introduces more digital and online services in GB, those would become available to Northern Ireland motorists at the same time.

I acknowledge that introducing new services online and through post offices and centralising the delivery of the remaining services delivered by the DVA in Northern Ireland at the DVLA in Swansea would have an impact. Currently, the full-time equivalent of 324 staff work on vehicle registration and licensing services at the DVA in Coleraine. Introducing more online services and making more services available at post offices would mean that those staff were no longer needed for that work. The DVLA forecasts that 75% of the transactions currently undertaken by Northern Ireland motorists would be carried out online or at local post offices.

I stress that, despite many reports and statements to the contrary, there is no intention to remove those jobs from Coleraine to create the same number of new jobs in Swansea. The DVLA estimates that, if the new online and post office services are introduced in Northern Ireland, there would remain about 500,000 transactions where customers needed to deal directly with the DVLA. That sounds significant, but the DVLA in Swansea currently deals with 97 million vehicle transactions a year. The extra 500,000 could be absorbed by the DVLA with no increase in staff numbers and no effect on customer services.

To answer a point made by the hon. Member for East Antrim (Sammy Wilson) and the shadow Minister, the proportion of tax discs issued online is running at about 60%, and it is increasing. Of course, face-to-face services would also be available in post offices in Northern Ireland.

We must recognise that we are now in a fast-changing, digital world. Customers expect to be able to transact when and where they like—increasingly, from the comfort of their own homes. The way in which services have been delivered in the past, and the higher number of people required to deliver them, is becoming unsustainable. That is particularly true when more convenient and efficient alternatives are available and in use elsewhere in the UK.

Indeed, the DVLA is going through its own transformation process, which has resulted in many more services being made available at local post offices and in other services being centralised at the DVLA’s headquarters, in Swansea. That means that all the DVLA’s local offices in GB will close by the end of the year, with the loss of 1,200 jobs. The proposals for Northern Ireland vehicle registration and licensing services are no different from what is already happening in the rest of the country.

[Richard Burden]

The Minister is talking about the DVLA’s systems, but one important issue raised by Members from Northern Ireland, which I raised as well, was the impact on the Northern Ireland economy. We have heard the Oxford Economics estimate of direct and indirect job losses and of the impact on GVA. Will the Minister confirm those figures? If he is unable to do so today, will he write to hon. Members with the Government’s assessment of the impact on the Northern Ireland economy?

[Mr Goodwill]

I thank the hon. Gentleman for his question. Unemployment in Northern Ireland is lower than the UK average, and it has fallen by 1.2% in the past year. The analysis provided by Oxford Economics does not reflect the full impact the changes to the DVA’s operations will have, because it takes no account of the benefits from the expansion of digital services and the widening of services offered at post offices. Those changes will increase choice and ease of access for customers and reduce the cost of vehicle licensing and registration to businesses, ultimately increasing employment in Northern Ireland.

[Mr Campbell]

The Minister alluded to the 1,200 job losses in the rest of the UK. Does he accept that Northern Ireland, which has a much greater dependency on the public sector, has one thirtieth of the population of GB, so 1,200 lost jobs in GB should equate to 40 lost jobs in Northern Ireland? However, rather than losing 40, we will lose 500.

[Mr Goodwill]

I appreciate that a large number of people in Northern Ireland are employed in the public sector, which means these job changes, should they happen, would have all the more impact—particularly in places such as Coleraine, which is isolated from parts of the country where other public service jobs may be.

There are also economic facts that need to be considered. If introduced, these changes will save taxpayers throughout the UK £12 million a year, while introducing significant new services for motorists in Northern Ireland. I understand that hon. Members from Northern Ireland are concerned about the impact that the loss of more than 300 jobs would have on the economy of not only Coleraine, but Northern Ireland generally.

The Department of the Environment in Northern Ireland, which employs the DVA staff, has stated that it will seek to redeploy them and avoid the need for redundancies, where possible. However, I understand that there are some local issues. For example, 73% of the workers are female, so redeployment may not be possible, for family reasons. In the event that a decision is taken to press ahead with the proposals outlined in the consultation, I will make sure that the DVLA works openly with its counterparts in Northern Ireland to develop a transition plan for the affected staff so that the impact can be reduced.

There is some question about how many people in Northern Ireland will want to use online services or will be able to do so, given limits to broadband internet access. The 2013 Ofcom report shows that 80% of Northern Ireland households have internet access, and 93% of addresses are connected to high-speed fibre-optic broadband, owing to investment by the Northern Ireland Assembly. That compares well with the rest of the UK. However, some people will be unwilling or unable to use digital services at this time, and it is, of course, their right to make that choice. That is why many of the services currently available only at the DVA’s centre in Coleraine or at one of the eight other local offices in Northern Ireland will become available at about 150 post offices.

To summarise, while I understand the concerns that the hon. Member for East Londonderry and other hon. Members have expressed, I am keen to stress the positive benefits the changes would bring to Northern Ireland motorists, if adopted. I hope I have done that today. The wider availability of online and face-to-face services can only benefit customers.

The Minister previously responsible for this matter, the Under-Secretary of State for Transport, my hon. Friend the Member for Wimbledon (Stephen Hammond), had agreed to meet the hon. Gentleman and other hon. Members to discuss this matter. I am pleased to confirm that I am prepared to have that meeting, if not on 4 November, when it was scheduled to take place, then around that time. I stress that no decisions will be made until after that meeting. No firm timetable has been set, but we expect a decision by the end of this year or early next year.