Water Companies

David Chadwick Excerpts

Monday 8th June 2026 Commons Chamber

[Emma Hardy]

My hon. Friend is absolutely right to say that it should be a matter of fundamental respect to Members on both sides of the House that water companies inform Members of what improvements they are making and where. Each and every one of us will have had emails from our constituents about water bills and concerns about rising prices. The least those companies can do is inform customers where the money is going. I admit that some are, but Thames Water has so far failed to supply my hon. Friend with the information she has requested. I do not think it is unreasonable for her to request it, and I repeat my point to Thames Water that if bills are going up, the least customers should know is what they are going up to pay for.

[David Chadwick (Brecon, Radnor and Cwm Tawe) (LD)]

My constituents are disgusted by the sheer volume of sewage dumping that is happening across the River Tawe, the Usk and the Wye. Just two weeks ago, local children became ill after swimming in the Tawe, and the same happened last year in the Wye near Glasbury. Will the Minister listen to the Liberal Democrat calls to require water companies to publish the volume and concentration of sewage being discharged from emergency overflows?

[Emma Hardy]

This point came up repeatedly during the passage of the Water (Special Measures) Act 2025 and, fundamentally, my response remains the same, which is that the cost and time spent on installing monitors could be more effectively spent and used to prevent this from happening in the first place. That is why we want to focus on delivering the storm overflow reduction plan, which is looking to deliver £60 billion of investment across England by 2050 to reduce the number of overflows. Rather than trying to measure the problem, we are trying to tackle it.

Oral Answers to Questions

David Chadwick Excerpts

Thursday 5th February 2026 Commons Chamber

[Emma Hardy]

This situation baffles me. It seems simple to me that bonuses should reflect performance, and if performance is not good enough, people should not get a bonus. I am not sure why that seems so difficult to understand. It is not just about the letter of the law, but about the spirit of the law. Ofwat has exposed serious transparency failings across the water sector, and we are therefore tightening transparency rules to shut down any attempt to dodge the bonus ban.

[David Chadwick (Brecon, Radnor and Cwm Tawe) (LD)]

Welsh Water’s chief executive has one of the highest paid jobs in Wales at almost £900,000 a year, and the company is hiking basic pay to get around the Government’s crackdown on executive bonuses, despite being a not-for-profit. That is even though Welsh Water presides over some of the worst sewage dumping and leaks in the UK and sky-high price rises. Will the Minister look into companies trying to bypass the new regulations in that way and ensure that those loopholes are closed?

[Emma Hardy]

With respect, I think the hon. Gentleman has just made the case for why mutualising water companies is not the answer on performance. This Government have already banned more than £4 million in unfair bonuses, which have been blocked by Ofwat for 2024-25.

Fresh and Nutritious Food: Inequality of Access

David Chadwick Excerpts

Wednesday 5th November 2025 Westminster Hall

[The Minister for Food Security and Rural Affairs (Dame Angela Eagle)]

It is a great pleasure to serve with you in the Chair, Mr Mundell. I start by congratulating my hon. Friend the Member for Glasgow South (Gordon McKee) on securing this debate, and I thank all those who have made relevant, if somewhat fast, contributions. It demonstrates how important these issues are, and how much more awareness has recently been raised about them.

We know that many households are struggling to afford food, particularly fresh and nutritious food, with some disproportionately affected, including low-income families and those with disabilities. We also know that our food environment is dominated by products high in saturated fat, sugar and salt, which are highly addictive, heavily promoted and readily available, as well as cheap, making it harder for people to make healthy choices.

My hon. Friend the Member for Glasgow South gave us a vivid example from his area of Castlemilk that shows how, even if people wish to make those choices, they cannot practically do it. The idea of having to make a six-mile round trip to buy a banana says it all, when other ways of getting to the nearest supermarket are so impossible for those on low incomes.

[David Chadwick (Brecon, Radnor and Cwm Tawe) (LD)]

Will the Minister give way?

[Dame Angela Eagle]

Of course, but I have very little time to answer some of these points.

[David Chadwick]

Apples and pears provide essential nutrients, such as vitamin C and folate, and they count as one of our five a day, as recognised by the NHS Eatwell guide. Does the Minister agree that any attempt to include fruit juice in the HFSS category risks sending the wrong messages to families at a time when fruit and vegetable consumption is already falling, especially among children and those on lower incomes, as she mentioned?

[Dame Angela Eagle]

Today’s debate is about those who do not have practical access to any such choice, because there simply is nowhere for them to go and buy it. The national child measurement programme’s annual report demonstrated the consequences of the inequality of diet. For reception and year 6 children, obesity prevalence was more than double in the most deprived areas, compared with the least. These trends have been allowed to increase over the last 14 years, and there is now a positive correlation between obesity and poverty, which we must break. That is why it is so important that my hon. Friend the Member for Glasgow South has brought forward this small but perfectly formed debate on a really serious issue.

How can we bring to bear really creative solutions to these problems, such as the food deserts that my hon. Friend talked about? The Government have done some things. We have a food strategy that talks about how we can improve food price affordability and access to highly nutritious food. We are committed to making the healthy choice the easier choice, which is certainly not the case in Castlemilk in his area.

We know that the cost of a nutritious diet is currently too high, and we know, for example, that we can do some work on that through the Healthy Start scheme, which supports people to buy fresh or frozen fruit, vegetables, pulses, milk and infant formula, if they have children under four. Healthy Start makes a valuable difference to families’ ability to purchase healthy foods for their young children. The nursery milk scheme provides reimbursement to childcare providers for giving a daily portion of milk to children and babies.

We are taking action in schools, including by trying to improve the nutritional aspects of free school meals. We are reviewing the school food standards to ensure that schools provide healthy food and drink options and restrict foods high in saturated fat, salt or sugar, to reflect the most recent Government dietary recommendations. We have extended free school meals to all children from households on universal credit, lifting 100,000 children out of poverty and putting £500 back into families’ pockets ahead of the child poverty strategy later this year. Some 90,000 disadvantaged students in further education now receive a free meal on the basis of low income and an additional 1.3 million infants enjoy a free lunch-time meal. Our new free breakfast clubs will help around 180,000 children in the first 750 schools, around 80,000 of whom are in deprived areas. A free, nutritious meal every school day helps our children and young people to access healthy food and supports their education and chances to succeed in work and life. That is soon to be extended to 2,000 schools, with 500,000 more pupils being involved.

On the questions about food redistribution, we are looking at that in the circular economy strategy to see how we can make the best use of surplus food. On the point about KitKat’s marketing budget, you learn something every day—it is a bit worrying to contemplate that. There is new mandatory healthy food sales reporting for large food businesses. That will start to encourage the recalibration of food and its contents, which I hope will begin to make a difference.

We are restricting volume price promotions on unhealthy food—buy one, get one free promotions—which encourage less nutritious food to be even more available. We expect that to make a difference. We have given local authorities stronger powers to block fast food outlets near schools, and I want such powers to be used proactively. We are also consulting on a ban on the sale of high-caffeine energy drinks to children under 16, which tend to be bought by children who live in more deprived, low-income households and make it very difficult for them to concentrate. This is not just about policy generally but what we can do across the system to reduce food inequality and improve access to healthy, affordable food.

My hon. Friend the Member for Glasgow South talked about the really difficult choices that his constituents face. I am more than happy to meet him to talk about what might happen there. Many hon. Members have talked about the Alexandra Rose charity. There is an interesting thing going on across the river in Merseyside, in Liverpool, where a mobile greengrocer called the Queen of Greens takes food to places where there is no supermarket. It may be that in the interim, before he and his community in Castlemilk get the chance to have a new supermarket built, there are some creative solutions for taking nutritious choices to the community. That is why I agree so much with some of the points made about how local communities, community action and perhaps even co-ops might be able to make a difference in areas such as that. The more creative we can be in having faster solutions, the more we can ensure that the current generation get the nutritional support that they deserve, rather than having to wait perhaps years for a supermarket to be built.

I thank my hon. Friend the Member for Glasgow South for raising this really important issue.

Oral Answers to Questions

David Chadwick Excerpts

Thursday 19th June 2025 Commons Chamber

[Daniel Zeichner]

I thank my hon. Friend and relatively near neighbour. He is right to raise the bluetongue issues, which have been dealt with effectively by our officials. His points about border controls and checks are under close consideration, partly as a consequence of our new arrangements with the European Union.

[David Chadwick (Brecon, Radnor and Cwm Tawe) (LD)]

Many Welsh farmers in mid-Wales depend on being able to move their livestock back and forth over the border with England. Indeed, 550 farms straddle the border. The imposition of a veterinary hard border between England and Wales will be damaging for the farming community in my constituency and the local economy that they support. Farmers simply cannot afford to pay £70 a beast for testing, and apparently there is not even enough testing capacity for all the livestock that cross the border anyway. What steps is the Minister taking to address the situation, and to prevent Welsh farmers from losing out?

[Daniel Zeichner]

The hon. Gentleman is absolutely right to ask that question. As I just referenced, the bluetongue issue has been serious and difficult. We have made a sensible decision for England, and the approach we have taken has managed to control the spread. The decision in Wales is obviously a matter for the Welsh Government, and I am sure that he would understand that I respect that decision. We are talking about how we can resolve the difficult issues that he has raised.

Animal Welfare in Farming

David Chadwick Excerpts

Tuesday 3rd June 2025 Westminster Hall

[David Chadwick (Brecon, Radnor and Cwm Tawe) (LD)]

It is a pleasure to serve under your chairship, Mr Vickers. I am grateful to the hon. Member for Waveney Valley (Adrian Ramsay) for securing this important debate. The Welsh Liberal Democrats have always championed the highest standards in animal welfare, not just because it is the right thing to do but because it reflects the compassion and integrity of our society.

Our Welsh farmers take pride in producing food to some of the highest welfare standards in the world. However, that proud tradition is under threat—not from our own farmers but from the last Conservative Government’s careless approach to trade. Take the UK-Australia free trade agreement: that deal, which was rushed through, without proper scrutiny, allowed tariff-free imports of beef and lamb from Australia, despite serious concerns about the farming practices there. In Australia, about 40% of beef cattle are reared in intensive feed lots in barren, crowded environments, where animals are fattened on grain, not pasture. Those conditions would be unthinkable here in the UK. Even worse, growth-promoting hormones are still used in Australian beef production, a practice banned in the UK for decades. Meanwhile, the painful mutilation of sheep through mulesing remains common; again, that is something we rightly prohibit here. Let us not also forget that Australian hens can still be confined to barren battery cages, which are long banned in the UK and across the EU.

Those double standards are indefensible. Our farmers are being undercut by products that would be illegal to produce here. That is not just unfair; it is a betrayal of Welsh farmers, of animal welfare and of the trust of the British public. Polling consistently shows that the British people support stronger laws on animal welfare and oppose low-welfare imports. In Wales, where our agricultural communities are close-knit and values-driven, the issue matters deeply. That is why the UK Government must act to ensure that if it is too cruel to produce in the UK, it is too cruel to import.

We are calling on the UK Government to ban cages and crates for farmed animals, to require all imported meat, eggs and dairy to meet UK welfare standards, and to introduce clear, mandatory labelling so that consumers can make informed, ethical choices. All new trade deals should be put to a vote in Parliament, and we should ensure that they are all subject to impact assessments across every nation and region of the UK. We have a moral duty to protect the welfare of our animals, and to ensure that our farmers are rewarded, not punished, for doing the right thing.

Small Abattoirs

David Chadwick Excerpts

Thursday 8th May 2025 Westminster Hall

[David Chadwick (Brecon, Radnor and Cwm Tawe) (LD)]

It is a privilege to serve under your chairmanship, Sir Desmond. I thank my hon. Friend the Member for Glastonbury and Somerton (Sarah Dyke) for securing this important debate and making such a compelling case for the importance of small abattoirs to the rural economy.

Support for small abattoirs is vital not just in my constituency but in rural communities throughout Great Britain and Northern Ireland. The challenges that these facilities face are symptomatic of broader issues in our food infrastructure, rural economies and national food strategy. The Liberal Democrats reaffirmed our commitment to this cause by passing a motion at our 2025 spring conference that recognised the essential role that small abattoirs play in maintaining high animal welfare standards—standards that British and Welsh farmers are rightly proud of and which consumers increasingly expect.

But we cannot ignore the facts. The number of abattoirs in the UK has plummeted over the last 30 years. Between 2018 and 2022 alone, the number of smaller red meat abattoirs fell by 25% and the number of small poultry abattoirs fell by an alarming 40%. Those closures are being driven by rising costs and mounting regulatory burdens—pressures that smaller facilities are ill equipped to absorb. The decline comes at a tremendous cost to animal welfare, rural economies, local food resilience and consumer choice.

I will begin with animal welfare, a topic that has been raised several times today. Small abattoirs dramatically reduce food miles by offering local slaughter options. That is not a minor detail, as it means that animals spend less time in transit, endure less stress and arrive at slaughter in better condition. Slaughtering animals as close as possible to where they are reared is a principle that should be central to any ethical food infrastructure.

There is also a very strong economic case. Small abattoirs support rural economies by providing jobs and anchoring local supply chains. They keep value within communities and help producers to secure higher value through direct-to-consumer sales. Demand is rising for high-quality Welsh meat. Several farmers in my constituency are doing a roaring trade after setting up their own meat box businesses—I will be picking up mine from Geraint this weekend. The Government should encourage this welcome trend because it helps to address the power imbalance in our food system. Large abattoirs are often contractually tied to supermarkets and cannot return small quantities to individual producers.

In my constituency, W. J. George Butchers in Talgarth exemplifies the value added by independent abattoirs. The family-owned business has been serving our local community for more than 135 years. Its model is rooted in local relationships. Animals are selected directly from trusted farms, processed on-site and sold with full traceability. It is precisely that level of quality, integrity and traceability that consumers want and small abattoirs can deliver.

Beyond the local economy, there are national implications. In recent weeks, we have seen large supply chains, such as those used by Marks & Spencer and the Co-op, hacked and disrupted, which illustrates the fragility of overcentralised systems dominated by the big corporations. Small abattoirs offer resilience in the supply chain. They distribute risk, reduce dependence on long- haul logistics and provide extra capacity in our food infrastructure. That is good not only for business but for national food security.

The need for support is clear, but recent Government action has fallen short. The previous Conservative Government omitted small abattoirs entirely from their food strategy, and this new Labour Government, despite Labour’s manifesto commitment to uphold the highest animal welfare standards, have yet to replace the smaller abattoir fund, which was closed in September 2024.

In Wales, the situation is even worse. The Welsh Labour Government have not provided support for small abattoirs for many years. To compound matters, the Food Standards Agency imposed a 20% increase on meat inspection fees in April 2025. That is a crushing burden on already struggling small operators.

If we are serious about encouraging ethical and sustainable farming, we must stop penalising the very facilities that make it possible. I urge the Government to consider authorising mobile slaughterhouses, which could play a key role in reaching isolated areas and reducing infrastructure costs. I hope that the Minister might offer an update on the progress of such plans with the Food Standards Agency in his response.

There is also scope for smarter regulation. With the help of recent technological advances in monitoring and traceability, it may be time to explore a lighter-touch regulatory framework for small abattoirs—one that maintains safety and quality but reduces compliance costs that disproportionately affect smaller facilities.

Finally, we must improve food labelling. Customers want transparency. Now more than ever, they want to know how and where an animal was raised. That information helps to empower consumers and create a more informed, value-driven market.

In conclusion, small abattoirs are community assets. They support high animal welfare, reduce food miles, sustain rural economies, provide producers with added value and increase our food system’s resilience. The Liberal Democrats will continue to champion their cause. I join my honourable colleagues in calling on the Government to replace the smaller abattoir fund, to consult meaningfully with the sector and to back the infrastructure and regulatory reform needed to keep these vital operations thriving. In doing so, we would uphold not just animal welfare but the health and sustainability of our entire food system.

Oral Answers to Questions

David Chadwick Excerpts

Thursday 8th May 2025 Commons Chamber

[The Solicitor General]

The hon. Member raises an important issue. It is crucial that justice be accessible for everyone in this country; indeed, access to justice is a fundamental tenet of the rule of law. That is why we have undertaken a comprehensive review of civil legal aid, and in December, we announced a £92 million boost for criminal legal aid solicitors. Starting this year, we will also be introducing free independent legal advisers for victims of adult rape. There is much more to do—we are clear about that. Clearly, there are deficiencies in access to justice, but I can assure the hon. Member that this Government understand the scale of the problem and are committed to addressing it.

[David Chadwick (Brecon, Radnor and Cwm Tawe) (LD)]

3. What steps she is taking to help ensure the effective prosecution of rural crime.

[The Solicitor General]

The Government’s safer streets mission is not just about town and city centres; it applies equally to our market squares and rural village greens. Rural crime can have devastating consequences for communities. This Government are committed to cracking down on crime and disorder in rural areas, with tougher powers for the police to tackle antisocial behaviour and prevent farm theft and fly-tipping. That is why the Crown Prosecution Service works closely with local police forces to tackle those offences.

[David Chadwick]

According to the latest figures in the National Farmers Union Mutual Insurance Society’s rural crime report, in 2023, the cost of rural crime increased by 4.3% year on year to £52.8 million, with criminal gangs targeting farms up and down Wales—including, unfortunately, in my constituency. Prosecution rates for livestock theft in particular are very low—often below 1%, despite the huge financial and emotional toll that this type of crime takes on farmers. What actions are the Government taking to tackle those low prosecution rates?

[The Solicitor General]

The hon. Member raises an important issue. We know that rural and farming communities face acute and bespoke threats from criminals, including highly organised crime groups that are exploiting our rural communities. He has referred to livestock theft, but those communities also face fly-tipping and machinery and fuel theft. We are committed to implementing the Equipment Theft (Prevention) Act 2023, and are also committed to further funding for the national rural and wildlife crime units. We have announced additional funding for those units, because we recognise just how critical it is to crack down on rural crime. I should also mention policing, because our neighbourhood policing guarantee covers the entirety of this country—not just urban areas, but rural areas too.

River Thames: Unauthorised Mooring

David Chadwick Excerpts

Tuesday 29th April 2025 Commons Chamber

[Monica Harding]

My hon. Friend is absolutely right. In my constituency, the sense of frustration and disappointment with the Environment Agency is palpable. When a highly visible problem goes unaddressed year after year, as it has for a decade, and when a situation is allowed to deteriorate, it creates a deep sense of disappointment and frustration, and it undermines the faith that people have in the Government to deal with the things that affect people’s day-to-day lives.

[David Chadwick (Brecon, Radnor and Cwm Tawe) (LD)]

I recognise the frustrations and problems that my hon. Friend is having getting the relevant supervisory authorities to pay heed. In Brecon, we have a similar issue: the canal might run dry following Welsh Water’s decision to start charging the Canal & River Trust for the water it extracts, yet none of the relevant authorities have responded to our request for a meeting. Does my hon. Friend agree that in instances like that, it would be helpful for the Minister whose Department is implicated to pay attention? They should come to Brecon and help us to find a solution.

[Monica Harding]

I thank my hon. Friend for his intervention, but I would like the Minister to come to Esher and Walton first, although I appreciate his desire for her to visit his constituency as well.

My predecessor in Esher and Walton, a previous Deputy Prime Minister, brought the former Environment Secretary to see the problem for herself. They committed to the permanent removal of these boats, but nothing happened: yet another broken Conservative promise. Either my predecessor was uninterested or he was ineffective. Like many, I had hope that the new Government would bring change. I wrote to the newly appointed Secretary of State and the chief executive of the Environment Agency as soon as I was elected, asking for action. At that point, there were 180 boats. I was pleased with the Minister’s reply, which acknowledged that the EA, as the navigation authority along the non-tidal Thames, was committed to managing the situation and to delivering a detailed action plan laying out clear steps for enforcement. I was assured that EA officials wished to regain the trust of the community.

As a result of that letter, the EA towed away two of the largest and longest staying boats during an enforcement day—hooray! Elmbridge borough council housing department joined the operation and modelled a joined-up approach with the police and the Environment Agency to respond to any homelessness issues. My local council is ready and willing to play its part, but it is frustrated that the EA is not playing its part.

The enforcement success in the autumn should have marked the beginning of renewed energy and action, with a long-term plan to finally get to grips with the problem. Instead, it was followed up with almost nothing, and the situation has since deteriorated.

That is despite months and months of advocacy and regular meetings with the EA, in which I have heard again and again about its intention to clear the boats. It has consistently overpromised and underdelivered.

I was promised a survey of abandoned vessels before comprehensive removals and a long-term strategic enforcement plan as a prelude to making progress in the spring. Well, it is spring now, but both documents were endlessly delayed. Last month, the EA finally produced the survey, but it was presented so confusingly that the council found it almost useless, and I am now told that the EA cannot resource any of it. When the plan came, it was manifestly insufficient.

In today’s letter, the Minister referenced that document—the Thames waterways compliance and enforcement plan for Elmbridge—which I have read. It runs for 10 pages and makes one minor mention of taking action to reduce the number of unauthorised and unregistered boats, which should have been the central focus. As one of its tactical objectives, the plan promises to develop a clear and tactical plan. We have yet another promise, but no plan.

All in all, the document marked a dramatic roll- back of previous ambitions. It has an almost complete lack of measurable targets, metrics and accountability mechanisms. In other words, there is no way to assess the progress of the EA in delivering outcomes against agreed objectives or on key concerns, such as the number of boats removed, the number of registration offences or the rubbish cleared. In fact, at our last meeting, the area manager suggested that the problem had become so big that it was too expensive to fix.

--- Later in debate ---

[The Parliamentary Under-Secretary of State for Environment, Food and Rural Affairs (Emma Hardy)]

It is always a pleasure to serve under your chairwomanship, Madam Deputy Speaker. I congratulate the hon. Member for Esher and Walton (Monica Harding) on securing this important debate, and welcome the contributions from the hon. Members for Spelthorne (Lincoln Jopp) and for Runnymede and Weybridge (Dr Spencer) as well. In an Adjournment debate, it is very nice to see cross-party working on an issue of local importance. [Interruption.] I also thank the hon. Member for Maidenhead (Mr Reynolds).

[David Chadwick]

The Minister will have heard the points we have made about the lack of supervisory authorities. Will she write to the Welsh Minister responsible and ask him to look into the case of the Brecon canal?

[Madam Deputy Speaker (Ms Nusrat Ghani)]

Order. The hon. Gentleman is very quick on his feet. I call the Minister.

Sewage

David Chadwick Excerpts

Wednesday 23rd April 2025 Commons Chamber

[Pippa Heylings]

I agree. In my South Cambridgeshire constituency alone, rivers and streams were polluted by sewage 728 times in 2024, lasting over 9,700 hours. That is the disgraceful legacy of the last Conservative Government. We need the protection that my hon. Friend mentions.

We bemoan the fact that the Secretary of State and the Government got rid of the chalk stream recovery pack. That is distressing to all those who care for chalk streams, and it is why we need practical measures such as the blue flag status, and for rivers and chalk streams in a blue flag corridor and water catchments to have the protections they need. That would give the public confidence in water quality and would enable regular water testing, biodiversity checks and better community involvement, boosting transparency.

[David Chadwick (Brecon, Radnor and Cwm Tawe) (LD)]

Statistics published last week show that Welsh Water—the supposedly not-for-profit Welsh water company—had the highest number of sewage discharges across the entire UK, despite charging some of the highest prices for its water, in a country that has some of the lowest incomes in the UK. Does my hon. Friend agree that the Welsh Government must stop letting Welsh Water off the hook? It must take responsibility for its actions.

[Pippa Heylings]

My hon. Friend makes such a compelling argument for the protections and accountability that are needed in Wales.

We need better protections for our chalk streams, which are unique habitats for nature. The Liberal Democrats will continue leading the fight against this sewage scandal. We will continue standing up for nature, our rivers and our chalk streams, so that everyone—us and generations to come—can enjoy them.

Water (Special Measures) Bill [Lords]

David Chadwick Excerpts

Report stage
Tuesday 28th January 2025 Commons Chamber

[Emma Hardy]

I thank the right hon. Gentleman for his intervention and also for the many times that he has talked to me about internal drainage boards since I became a Minister. On his question, if customers are not getting the service to which they are entitled, that is absolutely something that should be taken through Ofwat and the regulators. I am more than happy to pick that matter up with him outside the Chamber.

I hope that Members across the House will agree that new clause 18 is a welcome addition to the Bill, ensuring that the Government have the necessary powers in place to bring forward secondary legislation in future—once we have thoroughly considered all options for improving the support available for vulnerable customers.

[David Chadwick (Brecon, Radnor and Cwm Tawe) (LD)]

Does the Minister agree that it is supremely unjust that, in Wales, customers face some of the highest bills for their water, despite having some of the lowest incomes in the United Kingdom?

[Emma Hardy]

Bills have obviously had to increase in the latest price review because we have had record levels of under-investment in our infrastructure. However, new clause 18 is intended to ensure greater fairness. It is important for struggling customers that he, as the local Member of Parliament, is talking to the water companies to ensure that they are informed about the support mechanisms that are available, and about how they can access them and everything else to which they are entitled.