Real-Time Bus Information: North-East

Debate between Chi Onwurah and Catherine McKinnell

Wednesday 31st January 2024 Westminster Hall

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

I beg to move,

That this House has considered real time bus information in the North East.

It is a pleasure to serve under your chairship, Ms Bardell, and to open this important debate. I am pleased to see colleagues from the north-east here to support the motion. The Minister can rest assured that I will ask him when he last took a bus in the north-east, but I will start by talking about when I last did not take a bus. That was three days ago, when I chose to walk one and a half miles to Newcastle train station dragging a suitcase rather than wait at a bus stop for a bus that might not come. Had I been in London, I could have looked the information up on one of the many apps that show real-time bus information.

For me, the unreliability and unpredictability of bus services in the north-east is a continual frustration, but for many of my constituents, it is a blight on their life—a barrier between them and their work, their loved ones, their studies and their pastimes. It is a form of cruel and unusual punishment and, for some, a matter of life or death.

[Catherine McKinnell (Newcastle upon Tyne North) (Lab)]

I congratulate my hon. Friend on securing this important debate. She will know, as I do, that there are constituents who are left stranded regularly—school children are left standing in the dark; people are missing hospital appointments or, as she did, having to walk; and people in the outer west really struggle or are not able to make a journey into the city centre on foot so have to save up for very expensive taxis just to get to basic necessities like work, hospital appointments and school. Does she agree on how important real-time information is so that people can rely on public transport and we can therefore grow our public transport service because it has a regular customer base who trust it?

[Chi Onwurah]

My hon. Friend is absolutely right. Her passion highlights the importance of this issue for our constituents in Newcastle and across the north-east.

Given that so many people rely on buses, it goes without saying that bus services should be reliable. The bus service improvement plan published just last year by Transport North East recognised that poor performance affects people who rely on the bus service, especially those from low-income households without cars. As my hon. Friend said, a cancelled or late bus can mean a missed doctor’s appointment, trouble at work or even being left stranded, which makes women and girls especially vulnerable. Long waits are also challenging for many disabled people. It is clearly unacceptable and a major barrier to travelling confidently and safely.

People with cars may choose to drive instead, increasing the economic and environmental harms of traffic congestion. We want more people to travel by bus, which means making catching a bus as easy as possible. The difficulty in finding a bus to catch may be why we have seen a downward trend in local bus journeys in the north-east since 2010, and after covid-19 passenger numbers have struggled to climb much beyond 80% of pre-pandemic figures.

In March 2021, the national bus strategy described one basic way to make travelling by bus easier: better real-time information. The strategy said:

“It is too difficult for non-users to find where buses go. Information online is often incomplete, misleading or hard to locate.”

It went on to say:

“None of the most commonly-used public transport journey planning apps and websites yet provide comprehensive, accurate, England-wide local bus information”,

and:

“A number of apps and websites give inaccurate information when tested.”

It also said:

“Information at bus stops is often poor.”

In a November 2021 debate on buses in the north-east secured by my hon. Friend the Member for Blaydon (Liz Twist), I mentioned a sign in Eldon Square that said, “Working with bus operators to bring you real-time travel information.” I said that the sign had been there for years. After I raised that in the debate, there was immediate action—they took the sign away. That is about all the action we have had under this Government.

As a self-confessed tech evangelist, I like to go on and on about how technology can improve all aspects of our life, including public transport. As an engineer, I know the challenges inherent in technology roll-out. However, this is not rocket science. Indeed, one enterprising Geordie, Mark Nelson, used the time he has spent waiting for buses to develop a bus tracker, which can be found on the SPACE for Heaton website. He told me that there are two key types of data missing that would make it usable by more people: cancelled services and the external factors affecting bus journey times. No matter how long bus companies force him to wait at bus stops, he cannot fix the bad and unreliable information that bus operators provide.

Another commuter into Newcastle Central station tells me that their three-mile journey can take anywhere from 20 minutes to an hour because Stagecoach buses simply do not match the live times on the apps. I waited at a bus stop in Kenton for more than 45 minutes as a succession of Stagecoach buses failed to turn up. Critically, it was only two or three hours before a Newcastle United match, and many fans were debating whether it was better to walk the three miles to the stadium.

I was at Haymarket bus station one evening when the bus we were waiting for disappeared from both the information board at the station and the app. Some left the queue, others phoned friends for lifts, but I clearly remember one distraught young girl on the phone to her mum trying to figure out how to get home safely. In the recent snow, people were forced to wait at freezing bus stops, even if their homes were only metres away, because they did not have real-time bus info. I hope the Minister agrees that accurate, real-time bus information is a matter of safety and accessibility.

When I asked a written parliamentary question on the topic last October, the then buses Minister, the right hon. Member for North West Durham (Mr Holden), gave a rosy picture. He told me that the Government had launched the bus open data service—BODS—in November 2020, with the legal obligation to publish data coming in from 1 January 2021. He said that 98% of buses have an automatic vehicle location device, and that developers have been able to use BODS to create apps for journey planning in the north-east. If all that is true, why have things gone so wrong? Why are bus operators in the north-east failing in their duty to provide the most basic information on the running of their services—services that are subsidised by public money?

Hadrian’s Wall: Newcastle’s West End

Debate between Chi Onwurah and Catherine McKinnell

Tuesday 1st February 2022 Westminster Hall

[Chi Onwurah]

I thank my hon. Friend and constituency neighbour for making those important points, and pay tribute to the work that she has done as chair of the all-party parliamentary group on Hadrian’s Wall. I am obviously focusing on my constituency, but this debate is about celebrating the wall where it really is, promoting it, and ensuring that people can engage with it and see it. The idea of climbing on the wall is fantastic, yes. We need support to show the wall as it really was, which is as it really is today.

Benwell and Scotswood in my constituency has the most visible remains of the wall in Newcastle Central—indeed, the “well” in Benwell actually means “wall”. Residents have bits in their gardens, as the Channel 4 series “The Great British Dig: History in Your Back Garden” showed. People literally stumble over a remnant of the wall when leaving a service station or an Indian restaurant on the West Road. Benwell was the site of the temple of Antenociticus—the Geordie god who was only worshipped locally, by Romans and locals alike. Also in Benwell is the Condercum fort—the name means “fair view point”—which was surrounded by an extensive vicus housing a thriving community, and the only surviving vallum crossing along the whole wall. In Denton, there are remains of a Roman fort and settlement that predate Hadrian’s Wall.

The forts at Newcastle and Benwell were thriving economic and commercial hubs with communities around them. Units stationed there from different parts of western Europe included soldiers and civilians from Spain, Belgium, Syria, Romania and north Africa. Bill Griffiths, a member of the Hadrian’s Wall management plan board, tells me that it was the most diverse place in England at the time. Today, Newcastle’s West Road is also vibrant and has many facilities that Roman troops would have sought: diverse and fast food, traded goods from all over the world, and excellent barbers.

In Roman times, Benwell fort housed the better paid cavalry and benefited economically from that. By contrast, today the area next to the wall is one of the most economically deprived in the city and the country. Benwell and Scotswood, and Elswick—where the wall also runs, but with less visible remnants—have some of the highest levels of multiple deprivation in England, as well as a problem that was no doubt also visible in Roman times: litter. This is caused in part by the numerous fast food outlets, the absence of an effective “polluter pays” policy for plastics and the lack of proper funding for public services. Newcastle City Council has lost half its central Government funding since 2010.

Perhaps that is the reason that the National Trails Hadrian’s Wall path does not go through the west end of Newcastle. There may have been a snobbish elitism that felt that semi-detached housing and a contemporary high street were not suitable for tourism. Perhaps there were concerns that neighbourhoods with high levels of immigrants and second-generation immigrant populations did not present the image of England that organisations wanted to promote. I hope that that is not the case—but I do not know. As local councillor Rob Higgins, who remembers when the trail came to Newcastle two decades ago, puts it: “We were never consulted.”

Instead, the trail takes people along the banks of the river. Perhaps those organisations thought that was prettier—the Tyne is gorgeous, Sir Gary—but it is not where the wall went. The wall has inspired many flights of fancy, as readers—and viewers—of “A Game of Thrones” will know, but should not our national trail stick to the truth? Tourists miss out on what Hadrian’s Wall was in Roman times and what it is today.

Geordie historian David Olusoga, in his excellent documentary “Black and British”, highlighted how textbooks’ traditional depictions of Romans lack any diversity. Dr Rob Collins, senior lecturer in archaeology at Newcastle University, said:

“In the last few decades, modern Benwell has reached the level of cultural and ethnic diversity that Roman Benwell had.”

Just as there was the temple of Antenociticus in Benwell, there are now mosques, churches and temples of different faiths along the West Road.

[Catherine McKinnell (Newcastle upon Tyne North) (Lab)]

I congratulate my hon. Friend on securing this debate and on her speech. One of the things that we all grow up with in Newcastle and the north-east is a real sense of connection to our history and the impact of the Romans. The road that leads from her constituency to mine, the West Road, is indeed the most Roman of roads and is incredibly straight. Along it runs the wall and the route that she would like to see preserved. I absolutely agree that there are so many communities along the wall. The walk follows the beautiful riverside, but that is rather detached from the reality and from the communities that have grown up, lived and breathed within that wall. We are all privileged to be aware of that real living history, but unfortunately visitors do not always get that full experience.

[Chi Onwurah]

I thank my hon. Friend and neighbour for putting that so eloquently. She is absolutely right, we grow up with the wall as part of our communities—a presence as it were—and the road is such a Roman road. It is not right that that is not better known and promoted more widely, which is what I want the Minister to address in his response. To add a thought from my noble Friend Baroness Quin, who chairs Tyne and Wear Archives and Museums:

“Newcastle is so often described as a Victorian Industrial City yet like London it is has been an important settlement continuously since Roman times”.

We want to see that continuity of history marked.

Some may be thinking, “Does it really matter?” There are many more important issues—Ukraine, the cost of living crisis and Afghanistan, and that is without even mentioning partygate. I will mention that the current edition of the New York Magazine has Dominic Cummings, the Prime Minister’s former adviser, saying that the Prime Minister thought of himself as a Roman emperor, but I will resist the temptation to make comparisons with Roman parties.

This debate is important because we are the stories we tell ourselves. We need to own our history and the rightful place of communities in it. We know that in Newcastle. The St James’ Heritage and Environment Group, based in my constituency, is filming the wall in modern Newcastle along its real route, involving local schools, emphasising the connections between Roman Newcastle and Newcastle now. Iles Tours, also based in Newcastle, will be walking the real route. The 1,900 celebrations are a great opportunity to represent the wall as it was then and is now, and to move away from the history of exclusion and elitism. We need to celebrate Hadrian’s Wall in the west end. We need to promote all the wall—it is after all wor wall.

I know that the Minister values English culture. I am sure that that includes northern culture and history. I hope, therefore, that he is supportive of promoting all the wall, and of my four asks.

Ignoring Newcastle’s west end must stop. Can the Minister promise that his Department will not fund or otherwise support activities or representations of the wall that do not recognise its real route through the west end of Newcastle?

Will the Minister work with the Department for Education and cultural bodies to support engagement with local schools and organisations to promote the true route of Hadrian’s Wall, and to develop materials to educate people about both the diversity of Roman Newcastle and the parallels with contemporary Newcastle? That could include plaques or panels where the remains are, such as those suggested by my hon. Friend the Member for North Tyneside (Mary Glindon).

Overall responsibility for the literally misguided trail lies with Natural England, which is sponsored by the Department for Environment, Food and Rural Affairs. DEFRA, however, says that decisions on the routes are a matter for the trail partnership. Will the Minister work with DEFRA to educate the trail partnership on the importance of historical and geographical accuracy and level up the wall to its true path?

Will he consider funding additional archaeological investigations, and others, into the route of the wall through the west end of Newcastle—for example, through Summerhill Square and along the Elswick and Westgate Roads? Finally, and perhaps a bit cheekily, another Newcastle icon has a fast-approaching birthday. Will the Minister ensure that the Tyne bridge gets painted for its 100th anniversary?

Bus Services: North-east England

Debate between Chi Onwurah and Catherine McKinnell

Wednesday 24th November 2021 Westminster Hall

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

It is a pleasure to serve under your chairmanship, Mr Dowd. I start by wholeheartedly congratulating my hon. Friend the Member for Blaydon (Liz Twist) on securing this debate. From the many colleagues who are in the Chamber, we can see how much support there is for a debate on this very important subject.

Nevertheless, we should not be having this debate. I and many colleagues from the north-east have spoken many times about the lack of effective and convenient bus services in our region, and I have often spoken about the huge disparity between the cost of bus tickets in Newcastle and the cost of bus tickets in London. I have said it before and I will say it again, until it stops being true: for £1.55 in London, I can get up to two buses to carry me anywhere across the capital for over 30 miles; but in Newcastle, £1.55 will not even get me three stops up the West Road. If I want to go to beautiful Ashington, in the constituency of my hon. Friend the Member for Wansbeck (Ian Lavery), which is only 18 miles away, a single ticket will cost me £6.

More than that, while here in London we can see when buses are coming, in Newcastle, at Eldon Square bus station, there is a sign that says, “Working with bus operators to bring you real-time travel information.” That sign has been there for years—they have been working together for years—and we still do not know when buses are leaving from where. That has a real impact on the friction of taking a bus journey; it reduces the useability, functionality and accessibility of buses for my constituents.

As well as comparing with London, we also need to compare with the unfortunately often more convenient and cheaper alternative that my constituents have: the car. As we recently saw at COP26, we want to move away from car journeys towards more journeys on public transport. However, it is cheaper for a family of four to take a car into the centre of Newcastle to go and see the latest Peppa Pig film—I am sure the Prime Minister will approve of that, given that most of my constituents cannot afford the 700-mile round trip to Peppa Pig World—than it is for them to get a bus there and back.

In Newcastle, our buses are critical all the same. Many people rely on them to get to work or school, but the fares that they have to pay are prohibitive. The extortionate bus prices are part of the cost of living crisis facing my constituents and many others across the north-east. Can the Minister tell us when the Government will level down fares in the north-east?

My constituents are not even guaranteed a good service. As we have heard, our bus services are facing rising fuel and maintenance costs and labour shortages, leaving passengers to face enormous disruption. Pay disputes are potentially leading to industrial action across the region and, as we have heard, Transport North East estimates that there will be a 20% reduction in bus mileage from next April.

[Catherine McKinnell]

I am sure that my hon. Friend will share my frustration and disappointment that we still have really noisy, pollution-emitting buses running around our streets. We love buses, but we do not love the pollution, noise or impact on our environment, so much more urgent investment must be put into creating much cleaner, greener buses to drive around our very busy cities.

[Chi Onwurah]

I thank my hon. Friend and constituency neighbour for that intervention; she is absolutely right. As well as the challenge of climate change, the quality of air in Newcastle is of great concern to my constituents and hers. It is not rocket science—the technology is there to have cleaner, greener buses. The Secretary of State for Transport keeps on saying that there are thousands of such buses about to come on to our streets, but we have yet to see them in Newcastle. That is part of the investment that we need to see.

The promises of investment simply do not materialise for the north-east. Speaking of the most recent Budget, Lucy Winskell, the chair of the North East LEP, said that

“government has announced significant transport investment across the rest of the North but not in the North East.”

Whereas other parts of the country received hundreds of millions of pounds in funding, with some even receiving over £1 billion, the north-east lost out yet again.

Before deregulation in the ’80s, we had a transport network. Some of us are old enough to remember that people could travel across the region, from bus to Metro, on one transfer ticket. That system worked brilliantly, partially because we had control over our buses. When Margaret Thatcher privatised buses, she knew that an entirely private bus service would not be good enough for London. Why was that thought to be good enough for the north-east? We need control over our buses, which is the only way that my constituents and the people of the north-east will get a fair transport deal. As we heard earlier, the North East Joint Transport Committee recently published its bus service improvement plan, setting out a major programme of investment worth £804 million over three years. I want the Minister to tell us that she will be supporting that plan and the buses that my constituents deserve.

East Coast Main Line Investment

Debate between Chi Onwurah and Catherine McKinnell

Wednesday 17th October 2018 Westminster Hall

[Catherine McKinnell (Newcastle upon Tyne North) (Lab)]

I beg to move,

That this House has considered East Coast Mainline investment.

It is a pleasure to serve under your chairmanship, Mr Owen, not least because I have attempted to secure a debate on this issue for some time in my capacity as chair of the all-party parliamentary group on the east coast main line. I also represent one of the constituencies served by this vital route.

I am grateful to right hon. and hon. Members for attending this debate during an important Opposition day debate in the main Chamber on universal credit and social care funding, to which I would ordinarily want to contribute. Newcastle has been particularly hard hit by the roll-out of universal credit, for which it was a pilot area, and by the social care crisis. Sadly, the reality is that none of us can be in two places at once. I declare an interest: like many hon. Members, I use the east coast main line on a weekly basis, so I can personally testify to the pressing and increasing need for investment in the route.

I am proud of the pivotal role that Newcastle and the wider north-east have played in the development of rail travel through George Stephenson, the father of the railways, who was married at Newburn church in my constituency, and his son Robert and others, who pioneered their world-leading technology from our region through the industrial revolution. Whether it was the Stockton and Darlington railway, the Stephenson gauge, Locomotion No. 1 and the Rocket, which were both built at Stephenson’s Forth Street works in Newcastle or William Hedley’s earlier Puffing Billy, the world’s oldest surviving steam engine that ran between Wylam in Northumberland and Lemington in my constituency, the north-east’s contribution to Britain’s railways has been second to none.

That impressive history was celebrated this summer during the Great Exhibition of the North, which was held across the region and included the sadly temporary return of Stephenson’s Rocket to the region.

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

I thank my hon. Friend for securing the debate and for her excellent opening, which focuses on our proud history in transport and particularly in railways. As she said, it is unfortunate that Stephenson’s Rocket apparently had to return to London. Stephenson’s notebooks were recently found in York. Does she agree that there is now an excellent opportunity to bring them back to the city that she proudly celebrates?

[Catherine McKinnell]

That is off-point with regard to the east coast main line, but it is an excellent suggestion that we should pursue. I am sure that there would be a lot of support for bringing home—back to Newcastle and the north-east—more of what is rightly ours when it comes to our contribution to engineering and railway history in Britain.

--- Later in debate ---

[Catherine McKinnell]

I absolutely agree with my hon. Friend, and I have huge respect for her grasp of detail as Chair of the Select Committee on Transport. I thank her for her support in this debate. She has highlighted some of the issues specific to the north-east, whereas I have been working hard to speak for the whole east coast main line route and make the case for it as national infrastructure, but I agree with what she has said and I am grateful to her for putting on the record some stark figures that need to be addressed by the Government.

Going back to the Government’s surprise announcement of £780 million of investment, somebody considerably more cynical than me might suggest that the timing and content of that pledge was more to do with the Cabinet’s visit to the north-east that day and the pressing need to announce something north-east-friendly. Indeed, they do need more north-east-friendly announcements; my hon. Friend the Member for Nottingham South (Lilian Greenwood) has pointed out the disparity in the investment that goes into the region. That concern is possibly backed up by the fact that it took several days for the Department for Transport to confirm what the funding would be used for. However, as was eventually confirmed in writing following the Minister’s attendance at the all-party parliamentary group on the east coast main line, it is intended that this control period 6 investment will include power supply upgrades between Doncaster and Edinburgh, a new junction near Peterborough, a new platform at Stevenage, and track layout improvements at King’s Cross—improvements that are mainly paid for by necessary maintenance and renewal expenditure.

Let me be clear: any investment in the east coast main line is welcome, given the scale and nature of the improvements required. However, the Minister will also know that Network Rail published its east coast main line route study covering the section from London to Berwick-upon-Tweed, which contained a long list of potential investment projects or investment opportunities that would deliver much-needed improvements to the east coast main line. Most have been known about for some time and have been mooted repeatedly, including some that have not been delivered in Network Rail’s control period 5, 2014 to 2019. The Consortium of East Coast Main Line Authorities estimates that the route requires at least £3 billion of investment to fulfil Network Rail’s proposals, but there is no indication of where the remainder of the funding to pay for these projects will come from, either via Government funding or third-party investment. Meanwhile, Network Rail’s renewal and maintenance fund for control period 6, 2019 to 2024, is barely enough to stand still, replacing items on a like-for-like basis.

I acknowledge that, as is made clear in Network Rail’s route study, “recent rail industry developments” have seen a shift away from the historical model of railway infrastructure improvements being provided and funded centrally, via national Governments and Network Rail raising capital against its asset base. However, as a reclassified publicly funded body, Network Rail can longer finance enhancements through financial markets. A welcome devolution of funding and decision making on transport infrastructure means that more local, regional or sub-national bodies—such as LEPs, combined authorities, and Transport for the North—have been tasked with defining the railway needs in their area and applying for Government funding or attracting third-party investment. However, the Network Rail east coast main line route study states:

“Overall, this means that improvements in rail infrastructure should not be seen as an automatic pipeline of upgrades awaiting delivery; rather, they are choices that may or may not be taken forward depending on whether they meet the needs of rail users, provide a value for money investment, and are affordable.”

I understand that could mean the Treasury taking final decisions on individual rail improvements in England on a case-by-case basis. I fear that does not bode well for the comprehensive, coherent programme of infrastructure improvements that I and others believe is required for the east coast main line route. To that end, it would be helpful to hear what the Minister’s plans are for working with the Scottish Government to secure that investment right across the line.

[Chi Onwurah]

I thank my hon. Friend for being generous with her time, and for the points that she is making. Specifically regarding the way in which the Treasury assesses opportunities for investment in north-east infrastructure, we have heard how discriminated against that region has historically been. Will the Minister look at the definition under which that assessment is made, taking into account the economic value of infrastructure investment in the north-east region and how it contributes to delivering a less unequal society?

[Catherine McKinnell]

Again, I echo my hon. Friend’s comments, and I thank her for putting on record some of the specific requirements of the north-east as part of the wider east coast main line infrastructure demands that we are making.

Sexual Exploitation: Newcastle

Debate between Chi Onwurah and Catherine McKinnell

Tuesday 12th June 2018 Commons Chamber

[Chi Onwurah]

I thank the hon. Gentleman for his intervention. I agree that the impact of such sexual exploitation on the lives, mental health and long-term opportunities of the victims is significant. That is why long-term support is required, and I will touch on that in more detail later.

The police acted upon 1,400 pieces of intelligence, identifying 278 victims and arresting 461 suspects. Eight crime gangs were identified, all of which are now subject to ongoing disruption, and 220 child abduction notices have been issued, warning suspects that they face arrest if they contact children. The professionalism with which Northumbria police conducted Operation Sanctuary has made Newcastle safer. As April’s police and crime panel report put it,

“it is difficult to overstate the positive impact of Sanctuary.”

That was not only because perpetrators were taken off the streets; there was also a recognition that victims would need long-term support provided by various agencies.

[Catherine McKinnell (Newcastle upon Tyne North) (Lab)]

I commend my hon. Friend for securing this really important and timely debate, and I join her in commending the actions of Northumbria police and other organisations in Newcastle that have tackled this head-on, but does she share my concern that there appears still to be a lack of understanding among statutory bodies, including Departments, about the national strategic response that we need to this horrific crime? More than half the victims in Newcastle were not children but vulnerable adults, and this must be recognised by the Government and at a local level.

[Chi Onwurah]

I thank my hon. Friend and neighbour for her intervention; that is exactly what I will come on to.

In April 2015, the police, Newcastle City Council, adult and child social care, and key voluntary sector groups, including Changing Lives, Barnardo’s and Bright Futures, came together to establish a multi-agency hub, providing person-centred support to 166 women and girls so far. Newcastle City Council referred to the hub as

“a return to true social work values and innovative practice”.

At the same time, the council commissioned a joint serious case review known as the Spicer report. This report emphasised that the needs of victims are different. Some are children, some are adults, and some experience as children sexual exploitation that continues into adulthood. It pointed out that all of the victims would need ongoing and, in some cases, lifelong support.

The experience of Changing Lives shows that without this support victims are more likely to have contact with homelessness services, domestic abuse services, community rehabilitation companies, the National Probation Service, the Prison Service, addiction treatment services, children’s social care and others. Basically, without long-term support, these victims of appalling abuse are more likely to have further negative experiences. This is unacceptable and why the hub is so important. The Spicer report praised the hub as an example of good practice and quoted victims as saying:

“The support I have had has been exceptional.”

“The support from the Hub is brilliant.”

“I could not have better support than Sanctuary.”

On 6 March, I asked the then Parliamentary Under-Secretary of State for Justice, the hon. Member for Bracknell (Dr Lee):

“Will the Minister be responding directly to the Spicer review’s recommendations?”

I was told:

“The Department is of course aware of that serious case review of the sexual exploitation of children… Like all the agencies involved, we are looking into ways to continuously improve our service.”—[Official Report, 6 March 2018; Vol. 637, c. 148.]

He appeared unaware, however, of the point my hon. Friend just made: that the report emphasised that Operation Sanctuary concerned the sexual exploitation of vulnerable females both under and over 18—women and girls—which is key to some of the issues raised.

Since then, I have asked a number of written questions without receiving any useful assurances. Will the current Minister now commit to an official response to the Spicer review, or explain why she is unable to do so? In answers to my questions on 7 March and 12 March, both the Home Office and the Office of the Attorney General said they had “taken significant action”, with £40 million having been allocated to tackle child sexual exploitation. Once again, does the Minister acknowledge that more than half the victims of the sexual exploitation uncovered by Operation Sanctuary were over 18, and will she commit the Government to providing support and funding for tackling the sexual exploitation of adults as well as children? Answers to my questions also referred to funding for sexual assault referral centres, which is welcome, but SARCs are established to provide immediate support for victims of sexual violence, not long-term support.

I have also written to the Government about the case of at least one victim denied compensation because of time spent in juvenile detention and have yet to receive a reply. Will the Minister commit to addressing this issue?

[Catherine McKinnell]

I fully support what my hon. Friend is saying. I too have tabled written questions to Ministers and have always been replied to in the context of child sexual exploitation, which completely ignores the fact that many of the victims were adults. Does she also share my concern that Changing Lives’ recent application for tampon tax funding to provide much needed support and adult support services for victims of exploitation has been turned down? Will the Minister commit to reconsidering that application and the work it does to support these very vulnerable victims?

[Chi Onwurah]

I thank my hon. Friend for her intervention.

The Spicer review’s recommendations require funding, but this has been difficult to secure. The sexual exploitation hub previously received £1.7 million through the police innovation fund, but this ran out in March 2017. Since then, funding has been drawn from local sources, with the police, the clinical commissioning group, Newcastle City Council and voluntary organisations enabling its work to continue. The council has provided temporary funding of £250,000, which should last until March 2019, and this includes staffing as well as the council’s contribution to the building and utilities, which is paid for from the social care precept.

It is difficult for the council to plan for the future of the hub when adult social care nationally is chronically underfunded, there is no clarity regarding the long-term funding of adult social care, and there is no information from the Government about what will happen at the end of the current rounds of the adult social care grant, the improved better care fund and the social care precept. Moreover, the council is under acute pressure because its central Government grant has been slashed in half since 2010. It told me:

“Clearly we are unable to adequately plan for the future when adult social care nationally is chronically underfunded and there is no clarity regarding the long term funding of adult social care”.

Does the Minister expect a council whose budget has already been decimated to fund the hub?

As there is no consensus on whether responsibility for the hub lies with the violence against women and girls agenda, with public health services, or with community safety, police, and police and crime commissioner victim services, there is a risk that it could fall between the cracks. That would be a tragedy, and the Government would rightly be blamed for abandoning vulnerable girls and women. Can the Minister clarify which Department is responsible, and can she commit that Department to working with Newcastle City Council to ensure the long-term survival of the hub? Will she also commit herself to making more funds available, so that the ground-breaking work of the hub can continue to support victims of sexual exploitation in Newcastle?

I always tell people that Newcastle is the best city in the world. For the young women and girls who were victims of terrible sexual exploitation there, it was clearly not the best city in the world, but in their bravery we can see the best of Newcastle, and in the work of the hub that supports them we can see a model that could be successfully transplanted to other cases in other towns and cities. So far in 2018, we have seen further cases of organised groups of men grooming women and girls for the purposes of sexual exploitation in Telford, Stockton and Sheffield. As the Spicer report says, if agencies

“do not recognise sexual exploitation…in their area, it is because they are not looking hard enough.”

However, to bring such support to other areas, and to secure its future in Newcastle, requires money, and it also requires leadership.

Our country can and must be a place of safety and security for girls and young women, and I am immensely saddened that, in my own city, so many did not receive the protection that is their due. We cannot go back in time, but we can change the course of their lives in the future. It would be a betrayal of hideous proportions if we were to fail to do so, given all that they have suffered. Let me ask the Minister my ninth and final question. Will she guarantee to the victims of Operation Sanctuary and to all my constituents that in 10 years’ time the same support will be available to them as is available to them today?

Universal Credit

Debate between Chi Onwurah and Catherine McKinnell

Wednesday 19th April 2017 Westminster Hall

[Catherine McKinnell (Newcastle upon Tyne North) (Lab)]

I beg to move,

That this House has considered the roll-out of universal credit.

It is a pleasure to serve under your chairmanship, Mr Davies, not least because I have been attempting to hold a debate on this issue for several weeks, if not months, because of the sheer volume of universal credit-related problems raised with me by constituents. I originally secured the debate for 22 March, but it was understandably cut short following the appalling attack on Westminster that afternoon, so I would like to take this opportunity to place on the record my eternal gratitude for the selfless and incredible bravery of PC Keith Palmer on that day. My thoughts very much remain with his family and with the families of those from around the world who were killed or injured as a result of that sickening incident.

Before I expose the myriad issues that my constituents have faced in dealing with this Government policy, and at the risk of repeating what I said on 22 March, I want to set out the context for this debate. As all hon. Members are aware, universal credit is a new benefit that is being introduced to replace means-tested social security benefits and tax credits for working-age individuals and families, including working tax credit, child tax credit, income-based jobseeker’s allowance, income support, income-related employment and support allowance, and housing benefit. According to the Government, the aim of universal credit, using real-time information on claimants’ circumstances, is

“to simplify and streamline the benefits system for claimants and administrators, to improve work incentives, to tackle poverty among low income families, and to reduce the scope for fraud and error.”

Following years of repeated delays and false starts, the infamous reset in 2013 after the Major Projects Authority told the Government to go back to the drawing board, and concerns expressed by the National Audit Office that delivery of universal credit had been beset by

“weak management, ineffective control and poor governance”,

the new benefit is finally, but very painfully, being rolled out across the country. As the Library briefing note helpfully produced for the debate highlights, since the 2013 reset, the Department for Work and Pensions has been developing and rolling out universal credit using a twin-track approach. The briefing note states:

“This involves rolling out Universal Credit using IT systems developed prior to the 2013 reset (the ‘Live Service’) while, simultaneously, DWP develops the Digital Service (now known as the ‘Full Service’) from which Universal Credit will eventually be operated”—

I hope everyone is still following me. That means that, since spring 2016, universal credit has been available in all jobcentres across the country, but in most areas it is available only for new claims from people with relatively simple circumstances—single unemployed people, or people with very low earnings, who satisfy the gateway conditions. In the small but increasing number of areas that have full service universal credit, all new eligible claimants will receive universal credit, as will existing claimants of legacy benefits who report a change in their circumstances that results in their being “naturally migrated” to universal credit.

Following the “reshaping” of the next phase of universal credit’s roll-out announced in a written statement on 20 July 2016, the Secretary of State confirmed that the DWP intended to continue the roll-out of full service universal credit to five jobcentres a month until June 2017 and expand that to 30 a month from July 2017. There will be a break over the summer of 2017. The Government hope to scale up full service roll-out to 55 jobcentres a month between October and December 2017 and accelerate that to 65 a month by February 2018, with roll-out to the final 57 being completed in September 2018.

As a consequence, under the Government’s current plans, universal credit should be available across the country to all new claimants and existing claimants with changed circumstances by September 2018, and the final stage of the roll-out of universal credit, the “managed migration” of existing benefit claimants with no change in their circumstances, will commence in July 2019 and be completed by March 2022—some five years later than the original target. Quite how that complicated timetable now fits alongside the DWP’s proposals, published in January, to close an estimated one in 10 jobcentres and merge or co-locate many others is something on which it would be helpful to receive confirmation from the Minister when he responds to the debate.

It is clear that the roll-out of universal credit is a hugely complex task and that hard-working jobcentre staff are being placed in an incredibly challenging situation. The Library briefing note states that it involves

“not simply the creation of a new benefit but development of entirely new administrative systems to support it. This includes development of the Digital Service, the online IT system via which claimants and DWP will manage awards, and training staff to administer a new conditionality and sanctions regime that imposes requirements on in-work as well as out-of-work claimants.”

As universal credit requires a broader span of people to look for work than is the case with legacy benefits—for example, by including those in receipt of housing benefit or child tax credits and, indeed, the partners of universal credit claimants—there has been a marked effect on the claimant count in areas that have full service universal credit. In the year to January 2017, there was a 25.5% increase in the claimant count in full service areas, compared with an increase of 0.1% across the UK as a whole.

There are numerous concerns about the impact of universal credit on existing claimants, particularly families with disabled children whose caring responsibilities prevent them from working. The charity Contact a Family estimates that those families could be up to £1,600 a year worse off after being transferred to universal credit. We also still have the disturbing two-child limit for the child element of universal credit for all families making a new claim, regardless of when their third child was born, and the totally unacceptable situation in which women will be forced to prove that any third child was born as a result of rape. Serious concerns remain about the cuts to work allowances introduced from April 2016 for universal credit claimants. The Children’s Society highlights that they mean that

“Universal Credit support for most working families was considerably reduced”.

The Government have pressed ahead with their potentially deeply damaging decision to remove entitlement to the housing benefit element of universal credit for 18 to 21-year-olds, subject to certain exemptions—a move that has been roundly condemned by homelessness charities including Centrepoint and Crisis. Meanwhile, organisations including the Federation of Small Businesses and the Low Incomes Tax Reform Group are pressing the Government to think again about the minimum income floor, given its potential impact on many genuinely self-employed people with incomes that fluctuate from month to month.

There is, of course, the fact that the change in the universal credit taper rate from 65% to 63%, as announced in the 2016 autumn statement, does not come close to outweighing the cuts to work allowances. The general secretary of the Union of Shop, Distributive and Allied Workers recently commented:

“The very modest reduction in the high clawback rate of 65% of net earnings to 63% is a tiny step in the right direction, but is worth less than £300 for most working parents. It goes nowhere near offsetting the enormous £2,000 to £3,000 annual cuts that Universal Credit represents or taking the taper back to the 55% rate that was originally intended. Universal Credit is a ticking time bomb that will plunge far more working families into poverty, when they are transferred on to it. We supported the initial intentions of Universal Credit, to simplify benefits and improve incentives to work. However, severe cost cutting has turned Universal Credit into a real threat to the incomes of low-paid working families.”

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

I thank my hon. Friend and neighbour for securing this important debate and for ensuring that it took place today. She knows that I have raised the issue of the increase in housing debt for those on universal credit, and that in Newcastle the proportion of tenants in debt has increased greatly. The Minister said that that increase had not actually occurred; however, I have figures showing that the average debt for non-universal credit tenants in council housing is £300, whereas for universal credit tenants it is £636. Does my hon. Friend agree that that is a huge increase for working and non-working families?

[Catherine McKinnell]

I thank my hon. Friend and constituency neighbour for her insightful intervention, which highlights one of the major issues caused by the roll-out of universal credit when combined with the impact of the cuts agenda. This is a ticking time bomb and it is of particular concern to areas such as ours—Newcastle—given recent analysis by the TUC highlighting that while employment in the north-east grew by 60,000 between 2011 and 2016, a staggering 40,000 of those new jobs were without guaranteed hours or baseline employment rights. That means that some 124,000 people in our region—the equivalent of one in nine workers—now work in insecure jobs. Given that the north-east has the highest rate of insecure employment of anywhere in the UK, those people need a universal credit system that functions.

That leads me to the reason I have been trying to secure this debate. I want to focus on the actual experience of people in Newcastle upon Tyne North attempting to claim universal credit, in the hope that the Minister will acknowledge the clear failings in the system, do something to address the situation and commit to putting the failings right before universal credit is rolled out elsewhere.

To put this into context, the universal credit live service was rolled out to three jobcentres in Newcastle in April 2015, following which full service universal credit was introduced to Newcastle’s Cathedral Square city centre jobcentre in May 2016, the Newcastle East Jobcentre Plus in February 2017 and finally the Newcastle West Jobcentre Plus on 15 March. To return to the written ministerial statement of 20 July, the Secretary of State clearly said:

“It is essential that the Universal Credit rollout for all claimant types is delivered in an orderly and successful manner; that claimants receive the support they need in a timely fashion; and that welfare reforms are delivered safely as the roll out continues.”—[Official Report, 20 July 2016; Vol. 613, c. 23WS.]

I welcome that aim, but I have to tell the Minister that it simply is not happening in Newcastle. Indeed, it is fair to say that my office has been deluged with complaints from constituents about a universal credit system that is clearly struggling to cope and failing to deliver the support that claimants need in anything like an orderly or timely fashion.

Those concerns include a universal credit verification process that requires claimants to produce photographic identification such as a passport or driving licence, which many simply do not possess and certainly cannot afford, even though some have been in receipt of benefits for several years. Deciding that universal credit must be digital by default has also created significant difficulties for many, making it extremely difficult to obtain information about their claim from a human being. Constituents face long and expensive telephone queues, and when they do get through, they are told to report any concerns or queries via their online journal, following which they have to wait for increasingly long periods to receive a response. The fact that universal credit is centred on an online journal system assumes that all claimants have access to the internet or are computer literate. That is certainly not the case for many people across Newcastle, and it can make it very hard for people to verify updates on their claims or post information about their work activity, which is necessary to prevent their claims from being suspended.

I also have numerous examples of universal credit claims being shut down before they should be; of documentation being provided to the DWP, at the constituent’s cost, and repeatedly being lost or even destroyed; and of totally conflicting, often incorrect, information being provided to constituents about their claims. That is because of a clear lack of understanding about universal credit by the staff who are trying to administer it, and it also results in incorrect payments being made. Indeed, one of the cases I have been handling involves a constituent who received a £600 universal credit payment, while no one at the DWP is able to explain what it is for. There are significant inconsistencies in payment dates and amounts paid, even for people who work regular hours and have regular incomes, leading to overpayments of universal credit that the introduction of real-time information was supposed to prevent.

Claimants are waiting significantly longer than the commonly advertised six-week period to have their universal credit payments processed. That leads to many finding themselves in very serious financial difficulties as they wait for the DWP to get its act together—hardly surprising when all their benefits are rolled into one payment, which, if delayed, can make just about managing feel like an aspiration.

Severe Eating Disorders (North-East England)

Debate between Chi Onwurah and Catherine McKinnell

Monday 23rd June 2014 Commons Chamber

[Catherine McKinnell (Newcastle upon Tyne North) (Lab)]

I congratulate my hon. Friend on securing this really important debate. The point she is making reflects the concerns of a few of my constituents who have contacted me. A couple wrote to me and said:

“No one associated with the unit can understand the decisions being taken at a time when the incidence of eating disorders is increasing. Our daughter relies on the excellent treatment and support provided by the dedicated team at the RVI’s unit. We have no doubt that her own health and those of others would suffer if this service was withdrawn.”

[Chi Onwurah]

My hon. Friend makes an excellent point. Again, the testimony of those most intimately involved speaks to the excellence of the unit and the concern of people in Tyneside.

Pharmaceutical Industry

Debate between Chi Onwurah and Catherine McKinnell

Wednesday 21st March 2012 Commons Chamber

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

I grew up in Newcastle just 100 yards from the Fawdon plant, and I congratulate my hon. Friend on bringing this important subject to the House tonight. Does she agree that a city such as Newcastle, whose university has real strengths in health care and medicine, needs more active Government intervention to ensure that that research and development is translated into manufacturing capability in the region?

[Catherine McKinnell]

I thank my hon. Friend for that question. This is a subject that I feel strongly about. We have heard some positive noises from the Chancellor today in his Budget, but I am already hearing concerns being expressed in the science community in Newcastle over how those proposals will be translated into action. People are concerned as to whether the full weight of support will be provided, rather than just small tax breaks. Serious efforts need to be made to encourage research and development in science, particularly in the light of what we can see, if we look closely, is a real-terms cut in the science budget. The science community is still concerned that it does not have the full backing of the Government.