Royal Bank of Scotland Branch Closures

Bim Afolami Excerpts

Tuesday 14th May 2024 Westminster Hall

[The Economic Secretary to the Treasury (Bim Afolami)]

I commend the hon. Member for Edinburgh North and Leith (Deidre Brock) on securing this debate. I know this subject is important to many of her constituents, and indeed to those of many other Members.

Just two weeks ago, I responded to an Adjournment debate on branch closures. I want the House to understand that I have been working on this issue a lot in my brief, so I am very familiar with the issues that have been brought up. As I said then, and say again today:

“Banks and building societies are essential in people being able to manage their money on a day-to-day basis, and they hold a privileged and important place in our society. As such, firms must ensure that all customers, wherever they live, have appropriate access to banking and cash services.”—[Official Report, 24 April 2024; Vol. 748, c. 1111.]

We all recognise that banking has changed significantly in recent years, as the hon. Member outlined. The shift towards online and mobile access, although not complete, is significant, and it has given customers many more ways to access banking services conveniently and securely. Customers have clearly taken up those opportunities. Recent FCA data shows that almost nine in 10 adults banked online or used a mobile app. By contrast, roughly a fifth of adults regularly use a bank branch. That fifth is very important—I do not want the House to misunderstand me—but it is important to set out the scale of the change we have seen in quite a small number of years.

That does not mean that we should do away with in-person banking services, which remain critically important for many people, not just for access for cash, which I will talk about, but because of the intangible social role they play in the high street. I recognise that, as do the Government. The Government have taken steps in law to protect access to cash—indeed, we are the first Government to do so. The Financial Services and Markets Act 2023 established the FCA as the lead regulator to deliver that, and gives powers to the FCA to ensure the reasonable provision of cash withdrawal and deposit facilities, including free services, to individuals. Following that, the Government published a policy statement setting out their policies on access to cash. The FCA must have regard to that as part of a regulatory approach. That statement sets out that people and businesses should be no further than three miles from a free cash access point.

The FCA recently held a consultation on its proposed regulatory regime. Under the proposals, designated banks and building societies will be required to assess and fill gaps, or potential gaps, in cash access provision that significantly impact consumers and businesses.

[Jamie Stone (Caithness, Sutherland and Easter Ross) (LD)]

The Minister makes the point about the distance that people have to travel to get to their branches. The county of Sutherland is 2,028 square miles, and we have only one branch. My plea is very simple. Governments come and go, in both Edinburgh and London, and I wish the Minister well on a personal level; I just ask that officials in the Treasury are made aware of that statistic about Sutherland, and that they bear it in mind when they think about branch closures, whatever happens in the future.

[Bim Afolami]

I appreciate that intervention from the hon. Member. I will say to him, very directly, something that I was going to say later in my speech. In the case of rural constituencies—he mentioned his very rural constituency—I think that the assessment criteria used by Link for banking hubs, working with Cash Access UK and looking at this whole issue of access to cash, need to be amended. I have communicated that to the industry, and I hope that, over the coming weeks and months, that will happen. It is clearly not working, in a relatively small number of instances in rural areas, where the rules do not appear to be flexible enough. I think that would be useful.

[Carla Lockhart (Upper Bann) (DUP)]

Since 2020, 50 banks in Northern Ireland have closed and only one banking hub has opened. Does the Minister agree that that is just not acceptable? The criteria do need changing. We have heard great plans from the Government to help to change it, but when will that happen? When will the criteria change, and when will the Government take this on board?

--- Later in debate ---

[Bim Afolami]

I am very happy to speak with the hon. Lady about the challenges that Northern Ireland has in this regard—the statistic she outlined speaks for itself. In relation to the criteria, this is an industry-led set of rules—the Government do not determine which banks’ branches open or shut—but there is definitely much more work that we can do, working with the industry, to see whether we can improve things.

The industry has come out, through UK Finance, and said that, over the next 18 months, more than 225 banking hubs will be opened. That will mean a rapid increase in the speed at which banking hubs will open compared with recent years, and the industry is committed to that. However, I am very happy to have a conversation with the hon. Lady about Northern Ireland in particular.

To respond to the hon. Member for Edinburgh North and Leith regarding the Equality Act 2010, like all service providers, banks and building societies are indeed bound by the Act, and it is not our judgment that they have somehow contravened it. They are bound to make reasonable adjustments, where necessary, in the way that they deliver their services.

In the time remaining to me, I would like to talk a little bit about banking hubs in particular, because I think they have been a unique proposition and have proved, in most cases, very popular where they have appeared. The issue has been, “Let’s get them faster and let’s have more of them.”

[Sarah Dyke]

I have already mentioned that, in my constituency, many banks have been closing and many market towns have been left without a bank, but many businesses are also really concerned about the lack of banks in their areas. People still want to use cash, and businesses are still taking cash, but they now need to travel many miles across the constituency at the end of the working day to deposit their cash safely. Will the Minister comment on how his Department proposes to manage the negative impacts on some of our vibrant businesses—such as those in my constituency—that make up our villages and towns, which will now have to travel much further to deposit their cash safely?

[Bim Afolami]

My response is, in part, to repeat what I have already said, which is that we were the first Government to legislate on access to cash in law, through the Financial Services and Markets Act 2023. That sets out that people should be no more than three miles away from access to cash. In relation to banking hubs and the ability of small businesses to use bank branches or a banking hub, that is why banking hubs are so important. These hubs help people and businesses to withdraw and deposit cash, pay in cheques, and check their balances through the post office counter. They also provide a community banker who can help people with wider banking services, from making a transfer to providing support for fraud and scam victims.

The hubs are deployed by Cash Access UK—the company owned and funded by nine major high street banking providers—in response to an assessment of the community’s cash needs by Link, the co-ordinating body that sets the criteria. As I have already explained, I think that in many instances that criterion needs to be changed by the industry, and I hope that it will do so. To ensure that there is no gap in the provision of services, industry has committed that, if a hub is recommended, it will not close the branch that it replaces for up to 12 months, until that hub is open. If there is a delay beyond that, a temporary hub will be put in its place.

[Christine Jardine]

I appreciate that there is an internal logic to what the Minister is saying about the banking hubs, and even mobile banks, but it does not reflect the actuality. When I was informed about the branch closure in Newbridge, which I mentioned earlier, it was stated that there was a post office 1.7 miles away where cash could be obtained. That post office was closing, and even if it were not, anyone without a car will have no way of getting there.

[Bim Afolami]

I thank the hon. Lady for her point. On the notification of closures, banks and building societies are required to provide customers with at least 12 weeks’ notice, a summary of the firm’s analysis of customer needs —including those who use the branch—and information on how to continue accessing services after the closure. Firms should also provide the support that customers will need to transition to channels such as digital or telephone services. I want to be clear that the support is not just saying, “You need to go and do this.” Firms are meant to provide support, and the impact of any planned closures on their customers must be carefully considered. Any firm that does not adhere to that is not doing its duty.

[Michael Shanks]

I wonder if the Minister could look at the statistics, because I think some of the statistics used by the banks have been quite misleading. On the question of banking hubs, we have one in Cambuslang in my constituency, which is a fantastic resource, but it is there because all the banks closed. When the Royal Bank of Scotland in Rutherglen closes, I want to avoid all the other branches closing. Banking hubs are a useful tool to have in the community, but does the Minister agree that keeping the branches open would be even better for people?

[Bim Afolami]

The answer is that sometimes keeping branches open makes sense and sometimes it does not. I cannot say from the Dispatch Box that in every instance it is right to keep all branches open, because the rate at which people are moving online is very rapid. Sometimes it does not make sense, but sometimes of course it does. It is that judgment that the firms have to make independently and commercially. We do not want to live in a world where Government Ministers determine which branches close and open across the country—I do not think that is sensible. It is important that those are independent commercial decisions.

[Deidre Brock]

The Minister says that it is not appropriate for Ministers to get involved with individual branch closures, but will he tell us what discussions he has had with the banking industry about bank closures and what the response has been?

[Bim Afolami]

I am happy to talk to the hon. Lady about that in more detail outside the Chamber. On the record, I will say that I have had many discussions about branch closures with UK Finance, the body that represents all the banks, and have worked with it to see if we can speed up the roll-out of banking hubs.

In the remaining time that I have, I will restate that just a few weeks ago the 50th banking hub opened, and Link has recommended over 70 more so far. That includes 15 hubs that have already been announced across Scotland. It is a priority for me that industry continues to deliver, to ensure that customers maintain appropriate access. UK Finance has committed to 225 hub locations to be announced by the end of 2024, up from 120 currently.

To conclude, it is important that those hubs provide a good service to customers. Following my recent discussions with high street banks, I am pleased that industry has agreed to improve the services in hubs to ensure that customers have a positive experience. I communicated those in a “Dear colleague” letter to Members of the House, and I have written to the Chair of the Treasury Committee. We are not in a completely perfect place, but things are improving. Taken together, the measures represent a significant step forward from industry to ensure that all customer needs are appropriately met. I will continue to monitor the roll-out of future banking hubs closely, as I will the whole issue.

Question put and agreed to.