Royal Bank of Scotland Branch Closures

Jamie Stone Excerpts

Tuesday 14th May 2024 Westminster Hall

[The Economic Secretary to the Treasury (Bim Afolami)]

I commend the hon. Member for Edinburgh North and Leith (Deidre Brock) on securing this debate. I know this subject is important to many of her constituents, and indeed to those of many other Members.

Just two weeks ago, I responded to an Adjournment debate on branch closures. I want the House to understand that I have been working on this issue a lot in my brief, so I am very familiar with the issues that have been brought up. As I said then, and say again today:

“Banks and building societies are essential in people being able to manage their money on a day-to-day basis, and they hold a privileged and important place in our society. As such, firms must ensure that all customers, wherever they live, have appropriate access to banking and cash services.”—[Official Report, 24 April 2024; Vol. 748, c. 1111.]

We all recognise that banking has changed significantly in recent years, as the hon. Member outlined. The shift towards online and mobile access, although not complete, is significant, and it has given customers many more ways to access banking services conveniently and securely. Customers have clearly taken up those opportunities. Recent FCA data shows that almost nine in 10 adults banked online or used a mobile app. By contrast, roughly a fifth of adults regularly use a bank branch. That fifth is very important—I do not want the House to misunderstand me—but it is important to set out the scale of the change we have seen in quite a small number of years.

That does not mean that we should do away with in-person banking services, which remain critically important for many people, not just for access for cash, which I will talk about, but because of the intangible social role they play in the high street. I recognise that, as do the Government. The Government have taken steps in law to protect access to cash—indeed, we are the first Government to do so. The Financial Services and Markets Act 2023 established the FCA as the lead regulator to deliver that, and gives powers to the FCA to ensure the reasonable provision of cash withdrawal and deposit facilities, including free services, to individuals. Following that, the Government published a policy statement setting out their policies on access to cash. The FCA must have regard to that as part of a regulatory approach. That statement sets out that people and businesses should be no further than three miles from a free cash access point.

The FCA recently held a consultation on its proposed regulatory regime. Under the proposals, designated banks and building societies will be required to assess and fill gaps, or potential gaps, in cash access provision that significantly impact consumers and businesses.

[Jamie Stone (Caithness, Sutherland and Easter Ross) (LD)]

The Minister makes the point about the distance that people have to travel to get to their branches. The county of Sutherland is 2,028 square miles, and we have only one branch. My plea is very simple. Governments come and go, in both Edinburgh and London, and I wish the Minister well on a personal level; I just ask that officials in the Treasury are made aware of that statistic about Sutherland, and that they bear it in mind when they think about branch closures, whatever happens in the future.

[Bim Afolami]

I appreciate that intervention from the hon. Member. I will say to him, very directly, something that I was going to say later in my speech. In the case of rural constituencies—he mentioned his very rural constituency—I think that the assessment criteria used by Link for banking hubs, working with Cash Access UK and looking at this whole issue of access to cash, need to be amended. I have communicated that to the industry, and I hope that, over the coming weeks and months, that will happen. It is clearly not working, in a relatively small number of instances in rural areas, where the rules do not appear to be flexible enough. I think that would be useful.