Royal Bank of Scotland Branch Closures

Christine Jardine Excerpts

Tuesday 14th May 2024 Westminster Hall

[Deidre Brock (Edinburgh North and Leith) (SNP)]

I beg to move,

That this House has considered Royal Bank of Scotland branch closures.

It is a pleasure to serve under your chairship, Sir Charles. Here we are again. This debate feels a bit like groundhog day. Yet more bank branches are set to bite the dust as the network rapidly shrinks, amid woolly promises of support and training for vulnerable customers. Selective statistics are spun to show that counter services just are not being used enough, leaving most of us puzzled when we see the local branch still bustling with life. That is certainly the case for the Leith Royal Bank of Scotland branch.

I confess that I am surprised that I have had to secure this debate, because I represent an area that was well served by banks until recent days. More often, I have supported the work of Members from rural areas who have fought valiantly against the impact of closures in their communities, but with both RBS and TSB planning to shut up shop, the Bank of Scotland looks set to be the last high street branch in Leith—and who knows for how long? When even the most densely populated part of Scotland is down to the last bank standing, we know we are in trouble.

I first pay tribute to the incredible staff at the RBS branch in Leith, who have been left worrying for their futures after this closure was announced. They are a legendary bunch, well known for going above and beyond for their customers and providing that old-fashioned notion of top-notch customer service. The branch is a well-known and well-used fixture in the area, and it should remain to serve the people of Leith into the future. It is located in a vibrant and growing—my goodness, is it growing—part of the city, and it serves diverse banking needs, from the many small start-ups that rely on cash, to people who are more financially vulnerable and cannot easily head uptown, so I find the decision absolutely baffling.

[Christine Jardine (Edinburgh West) (LD)]

The hon. Lady touches on something common to many of us in Edinburgh, where 70% of the bank branches have been closed down in the past few years. This morning, I heard from a constituent in the Newbridge village who is being hit very hard by the closure of the RBS branch there. Her autistic son needs cash every day, and she will now have to get a bus to a different part of the city to get it for him because there is no post office available either. Does the hon. Lady agree that we cannot allow this situation to go on?

[Deidre Brock]

I absolutely agree, and I will be making those points in my speech. The hon. Lady’s example perfectly illustrates exactly why branches need to remain open, and banks must be encouraged to do that.

These further closures from RBS are a particular disappointment, because that once-proud Scottish brand, which is now a subsidiary of NatWest, can trace its origins to Edinburgh in 1727, at the time of the Scottish enlightenment. It is credited with providing the world’s first overdraft—a mixed blessing, perhaps—and it created a wide branch network as part of Scotland’s successful and stable multi-bank system. Times may have changed, but the move towards more centralised control of banking does not seem like progress to me. For RBS to soon have just three city centre branches in Edinburgh is a sorry state of affairs.

--- Later in debate ---

[Bim Afolami]

My response is, in part, to repeat what I have already said, which is that we were the first Government to legislate on access to cash in law, through the Financial Services and Markets Act 2023. That sets out that people should be no more than three miles away from access to cash. In relation to banking hubs and the ability of small businesses to use bank branches or a banking hub, that is why banking hubs are so important. These hubs help people and businesses to withdraw and deposit cash, pay in cheques, and check their balances through the post office counter. They also provide a community banker who can help people with wider banking services, from making a transfer to providing support for fraud and scam victims.

The hubs are deployed by Cash Access UK—the company owned and funded by nine major high street banking providers—in response to an assessment of the community’s cash needs by Link, the co-ordinating body that sets the criteria. As I have already explained, I think that in many instances that criterion needs to be changed by the industry, and I hope that it will do so. To ensure that there is no gap in the provision of services, industry has committed that, if a hub is recommended, it will not close the branch that it replaces for up to 12 months, until that hub is open. If there is a delay beyond that, a temporary hub will be put in its place.

[Christine Jardine]

I appreciate that there is an internal logic to what the Minister is saying about the banking hubs, and even mobile banks, but it does not reflect the actuality. When I was informed about the branch closure in Newbridge, which I mentioned earlier, it was stated that there was a post office 1.7 miles away where cash could be obtained. That post office was closing, and even if it were not, anyone without a car will have no way of getting there.

[Bim Afolami]

I thank the hon. Lady for her point. On the notification of closures, banks and building societies are required to provide customers with at least 12 weeks’ notice, a summary of the firm’s analysis of customer needs —including those who use the branch—and information on how to continue accessing services after the closure. Firms should also provide the support that customers will need to transition to channels such as digital or telephone services. I want to be clear that the support is not just saying, “You need to go and do this.” Firms are meant to provide support, and the impact of any planned closures on their customers must be carefully considered. Any firm that does not adhere to that is not doing its duty.