Property Service Charges

Andrew Snowden Excerpts

Thursday 30th October 2025 Commons Chamber

[Lewis Cocking (Broxbourne) (Con)]

I commend my hon. Friend the Member for Reigate (Rebecca Paul) for securing this important debate. I understand more than most the issues with property service charges, because I am a leaseholder where I live in Hoddesdon. A quarter of my constituents live in flats or maisonettes, and 25% of property transactions in Broxbourne last year involved leasehold properties, but shockingly, as we have heard, it is hard to find any leaseholder who has a good word to say about their landlord or their service charge.

Landlords and solicitors do not provide enough information to new residents, and far too often prospective residents are not properly informed before they move in about how much service charges have increased in previous years. They are then hit with huge rises down the line. It is also unclear where the money is going.

A resident in Waltham Cross told me:

“The service charge has skyrocketed from around £800 to £6,000 for each leaseholder, yet living conditions remain extremely dire. Residents here face ongoing issues including trespassers, mould, broken security doors, mice infestations and squatters. Our building also has several defects, including weak floors, fire safety issues, and ongoing leakages. At one point my flat became uninhabitable after a severe leak that took months to resolve”.

I hear these stories again and again from constituents who come to me as the contact of last resort after months and sometimes years of neglect to their property. In that case I met the management company involved, RMG, earlier this year, but nothing has changed. Whether it is RMG, FirstPort, Bamptons, EN8 Homes or Warwick Estates, leaseholders deserve better from their landlords and management companies, who focus purely on collecting ever higher charges for worse services.

However, by far the worst treatment of leaseholders in my constituency has been at the hands of—I hope the Minister is listening to this point—Labour-run Enfield council. I was first contacted by residents on the Whitefield estate in May last year, and what I heard left me outraged. Completely out of the blue, Enfield council was demanding up to £50,000 from each leaseholder for “urgent” repairs. Roofs that had never had a leak were earmarked to be replaced, and windows would be fixed, even though they had been used for years without issue. Understandably, my residents immediately asked, “What about my service charge?” Well, as the Leasehold Advisory Service says, many landlords collect money out of the service charge for a sinking fund, to help cover the cost of exactly these kinds of major works. But not Enfield council. No, it expects my constituents to stump up all the cash, even after raising the service charge that year and, as far as the residents are concerned, having not spent a single penny on the estate in decades.

The Whitefield estate tenants association, and in particular leaseholder Nicky McCabe, have worked incredibly hard to bring the community together in response to this issue. They simply demanded straightforward answers to straightforward questions, but they were met with confusing statements from Enfield council representatives, who found it far too easy to say, “That’s not my job.” I attended the meeting. There were a number of directors from Enfield council there, all of whom earn significant sums of money, and they could not answer basic questions from my constituents about how much they would have to pay, and what was going to change on the estate. The communication was shocking. My constituents’ fight is still ongoing, and they have my full support.

[Mr Andrew Snowden (Fylde) (Con)]

I am sure that many Members have attended meetings with groups of residents who, in trying to resolve issues that are causing them so much anxiety, are at their wits’ end. We have an example in Fylde that is actually pre the management company. An estate has been developed, but it flooded during the construction and twice since, and now the estate company is desperate to get it into a management company, and to transfer all the flood risk liability to that company. Does my hon. Friend agree that kind of thing will just cause further problems down the line?

[Lewis Cocking]

I agree with my hon. Friend, who makes an excellent point in standing up for his constituents. This is an important point. All MPs across the House have probably attended such meetings, and these companies are unable to answer the most basic questions. They are paid considerable amounts of money, and they cannot answer simple questions from constituents about how much money they will have to pay, where the liability sits, and what work they are going to do.

Oral Answers to Questions

Andrew Snowden Excerpts

Monday 7th April 2025 Commons Chamber

[Alex Norris]

High street rental auctions are a great tool for enabling Hertford and Stortford and the rest of the country to take on persistent vacancy. We already have trailblazers that are moving forward at great pace to implement those auctions, but the powers and the extra resources we have provided are available for all councils, and we ask them to come forward, to designate those town centres and high streets, and to start those auctions.

[Mr Andrew Snowden (Fylde) (Con)]

I was delighted to see recently that Lancashire county council and Fylde borough council have committed more funds to the St Annes pier link project, and are also looking at the Island site, which is critical for driving growth in the town centre to get that development off the ground. What funds or grants are now available from the Government for that kind of project for which Fylde council can apply, so that it can really catalyse growth on the Island site in St Annes?

English Devolution and Local Government

Andrew Snowden Excerpts

Wednesday 5th February 2025 Commons Chamber

[Angela Rayner]

I welcome what Greater Manchester buses have delivered for my constituents in Tameside—better services all round. We want the same for Hartlepool. I gently encourage all Members from the Teesside area to work with the mayor to unleash all the powers I mentioned in my statement, in order to deliver better transport and connectivity. That is how we will unlock growth in all our regional areas, which is what we want to see across Hartlepool, Teesside and the whole of England.

[Mr Andrew Snowden (Fylde) (Con)]

The Deputy Prime Minister said that this is not a top-down approach, but non-top-down approaches do not start with the issuing of legal invitations. A legal invitation sounds like the kind of invitation my wife gives me to do something around the house—it is not an invitation; it is an instruction that one does not disobey. Many businesses and residents in Fylde are deeply concerned about this. They are represented by Fylde Council and Wyre Council, which have been well run, have kept council tax low and have not racked up debt. Any merger would see them join local authorities that have racked up massive debts and are not running the kinds of services that their local areas want and need. From one proud northerner to another, I ask her to nip up the road, have a pint with me, and meet not the local council leaders, councillors and other MPs, but residents and businesses themselves. They are concerned about this process, and I am sure they would love the opportunity to have a pint with her—or a vodka cocktail, which I believe she enjoys.

[Angela Rayner]

The hon. Gentleman could not handle my cocktails, but if he wants to buy me a pint, I’m happy to accept. Lancashire has already agreed to come forward with its proposals, and we are working with it. This is not about pushing people. I have made no bones about the fact that I want to see devolution across the whole of England, but we are taking an approach of working with local areas, and I hope that he can see that in the way we have taken these things forward. If his wife is giving him legal notices, I suggest marriage counselling.