Andrew Murrison
Main Page: Andrew Murrison (Conservative - South West Wiltshire)Department Debates - View all Andrew Murrison's debates with the Ministry of Defence
(1 year, 9 months ago)
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David Simmonds (Ruislip, Northwood and Pinner) (Con)
The Minister for Defence People, Veterans and Service Families (Dr Andrew Murrison)
Madam Deputy Speaker, may I say what a pleasure it is to see you back? I declare my interest as a veteran.
On 2 March, I jointly commissioned with the Minister for Veterans’ Affairs a review into the role and scope of Government welfare provision and services for veterans. This will include provision by the Ministry of Defence under Veterans UK. The review will focus on examining the effectiveness and efficiency of welfare services for veterans, and help it to do better as part of a programme of continual improvement.
Robbie Moore
Armed forces breakfast clubs provide vital support and social opportunities for veterans and serving armed forces personnel. We have one in Keighley and we are hoping to get one off the ground in Ilkley. Will the Minister join me in praising those who are involved in organising them and set out what additional support the Government can provide for these fantastic veteran-led organisations?
Dr Murrison
I am really grateful for my hon. Friend’s question. He is absolutely right that armed forces and veterans breakfast clubs are an excellent initiative that have taken root across 14 countries, with 150,000 members. They provide a sense of belonging and community to many who have served our country. On a personal level, I like a good Yorkshire breakfast and, if the opportunity arises, I would love to visit his breakfast club.
David Simmonds
My constituent Steve Graham served in our armed forces for over 20 years, travelling the world and finally settling overseas, at the site of his last posting. Despite being a UK taxpayer, with a UK home, when he sought to retrain he was required to pay the full overseas rate and treated as a foreign student in order to re-educate himself for his post-services life. Will my right hon. Friend meet me to discuss the case of Mr Graham and other people who may seek to retrain following long service in our armed forces, but find themselves facing significant financial barriers to do so?
Dr Murrison
I have every sympathy with my hon. Friend’s point, and of course I will meet him. At the moment, for an adult to be eligible for funding for further education, they must ordinarily be resident in England on the first day of the first academic year of the course, and throughout the three years immediately preceding that date. The matter is primarily one for the Department for Education, as he will know, but I am happy to discuss it with him and my right hon. Friend the Minister for Veterans’ Affairs to see what we can do on this matter.
Owen Thompson (Midlothian) (SNP)
What efforts will be made through the recently announced review of veterans’ experiences? Following the excellent work of the survey carried out by the all-party parliamentary group on veterans, of which I am a vice-chair, what attention will be paid to the different experiences of veterans in the four nations to ensure the best possible outcomes? Sadly, they appear in many cases to have been overlooked and ignored.
Dr Murrison
I look forward to seeing the hon. Gentleman and his co-chairs later this week, I think, when we can discuss the matter in some depth. I am absolutely sympathetic to the notion that we need to do more for veterans, of course, which is one reason why I have instituted the review to which I have referred. We need to be consciously aware of the lived experience in each one of the four nations of this country.
Rachel Hopkins (Luton South) (Lab)
A review of veteran welfare services is long overdue, but I might remind the Minister that it is his Government who have been responsible for worsening veterans services over the past 13 years. Veterans’ mental health waiting times are a week longer than last year, veterans are having to rely on charitable support just to get by, and veteran ID cards are nowhere to be seen for many. Action is needed now to fix these failures, so will the Minister tell the House when we can expect the review to be completed and its findings to be published?
Dr Murrison
We are recruiting a person to run the review right now. I anticipate the review being completed within three months, if that gives the hon. Lady an idea of timelines. Just so that there is no misunderstanding, may I give an indication of the appreciation or otherwise for the services provided by Vets UK? There were 122 complaints since April last year, versus 1,715 thank you letters. To be clear, the people at Norcross who are working on behalf of veterans—I have visited them; she probably has not—are doing a sterling job and are highly committed to what they do.
Fleur Anderson (Putney) (Lab)
Dame Angela Eagle (Wallasey) (Lab)
The Minister for Defence People, Veterans and Service Families (Dr Andrew Murrison)
I look forward to the outcome of the review of welfare services, which was cited earlier. In the meantime, the Ministry of Defence is investing more than £40 million in digitising old paper-based practices, improving processes and creating a single entry point for pensions and compensation by the end of 2024. We have successfully launched a new digital claims service for compensation and pension schemes, making it easier for our people to process their claims. Over time, this will make a very big difference.
Alex Norris
The Minister says the review is under way. Of course, a review is already under way on the armed forces compensation scheme, with its initial findings stating that the processes are burdensome and even distressing for claimants, which is especially concerning as there has been a fall in the proportion of successful claims from 66% to 47%. Can the Minister confirm that the review is still ongoing, when it might report and what he thinks is happening?
Dr Murrison
The hon. Gentleman is correct that the final report will be delivered within, I hope, a few weeks. He will have to await the Government’s response, of course, but it ties in with some of the findings of the all-party parliamentary group on veterans, which we discussed earlier. I am concerned about any reports that the service is not as good as it ought to be. I will take that review and the APPG’s findings extremely seriously, but I am bound to cite the fact that there were 122 complaints versus 1,715 thank you letters, which I find persuasive in forming a conclusion that the people working for Veterans UK are working hard and doing their very best in quite difficult circumstances in the interests of people who serve or have served our country.
Dame Angela Eagle
It is great to see you back in the Chair, Madam Deputy Speaker.
My constituents have had similar problems trying to engage with the quinquennial review of the armed forces compensation scheme. They find it slow to make decisions, difficult to engage with and not user-friendly. When the Minister publishes the review’s findings, I hope he will come back to the House to explain how he will make the system much easier for veterans to engage with, as my constituents have told me it is very difficult indeed.
Dr Murrison
The hon. Lady is right to raise this. As I said earlier, I cannot overstate how important it is that we are increasingly digitising the service. When people go to Norcross and see the mountains of paperwork that Veterans UK is having to cope with, they begin to understand how vital it is that we properly digitise the service and bring it into the 21st century, which is our intention.
The hon. Lady might like to know, because it is a barometer or litmus test of how the service is doing, that the proportion of armed forces compensation scheme cases going to tribunal has been falling since 2014-15, which balances some of the remarks we have heard about Veterans UK not being up to scratch. We need to review it, which is what we are doing, but I am convinced that the service will be better than it is at the moment, if that is of any reassurance.
Mr Alistair Carmichael (Orkney and Shetland) (LD)
The Minister for Defence People, Veterans and Service Families (Dr Andrew Murrison)
As the hon. Gentleman probably knows, I recently set up a joint committee, chaired by me and the Nepalese ambassador, to consider outstanding Gurkha welfare issues. I must tell him that retrospective pension changes in respect of the Gurkhas have been through the system several times, including the High Court, the Supreme Court and the European judicial institutions, and the long-standing position of the UK Government has been upheld. However, I am keen to see that we do everything in our power to ensure that we give Gurkhas and Gurkha veterans living in the UK and in Nepal the very best we reasonably can to support their welfare.
Danny Kruger (Devizes) (Con)
I am delighted to hear that the Government are committing £2 billion to resupply the armed forces for the munitions and equipment sent to Ukraine. That is very positive news. What my right hon. Friend the Secretary of State said about the importance of investing in Army accommodation will also be very welcome news to my constituents in Tidworth, Bulford and Larkhill. In the spirit of honesty that he spoke about, can he tell us what he thinks it would take to convince the Treasury that we must do more than simply resupply our armed forces, and that we need a bigger Army, not a smaller one?
Mrs Flick Drummond (Meon Valley) (Con)
Thank you very much, Madam Deputy Speaker; it is lovely to see you back. As a former chair of the south-east region for the Veterans Advisory and Pensions Committees, I have seen at first hand the long shelves at Norcross where Veterans UK is based. Can the Minister assure me that the digitalisation of veterans’ records will proceed quickly, so that veterans can get quick decisions on their welfare and their welfare claims?
Dr Murrison
I pay tribute to my hon. Friend’s service with the VAPC. Like me, she has been to Norcross and seen the extraordinary files of paperwork. There is no way that we can provide the 21st-century service that our veterans deserve while things are in that state, so the £40 million digitalisation—though it may sound banal—will most certainly make a huge difference. Where we can, we will also address the other things that delay claims; I am thinking particularly of the difficulties we often have with our medical advisers getting reports from GPs in the NHS. I am afraid that that is one of the major hurdles to getting these things dealt with in a timely way, but I am resolved that we should do our level best to make sure things are better going forward.