Oral Answers to Questions

Debate between Iain Duncan Smith and Chi Onwurah

Monday 31st March 2014 Commons Chamber

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

14. How many IT specialists are working on the digital solution to universal credit.

[The Secretary of State for Work and Pensions (Mr Iain Duncan Smith)]

We continue to build up the Department’s digital capability, having launched the Government’s first digital academy and brought in a man called Kevin Cunnington, who was previously global head of online at Vodafone. Some 370 people are working full time on the universal credit change programme. The aim of any multidisciplinary team is that individuals should come and go, reflecting requirements at each stage. A team of 50, of which 25 are digital specialists, is currently working alongside other experts, and it is steadily building and on track.

[Chi Onwurah]

It is my understanding that the Secretary of State plans to continue the development of the existing, discredited universal credit IT system while building a new system in parallel, on the recommendation of the Government Digital Service. Will he confirm whether that is the case, and set out how much extra that double development is going to cost? Also, how is he going to recruit the skills he needs, given the current shambles?

[Mr Duncan Smith]

First, on the skills side, we have been recruiting and we have also been educating internally at the DWP, which has been a big success. The digital process, which is about improving this, will carry on. It is the development that was recommended for the longer term. In the meantime, the live service is running, and the system is not discredited. It is working, with the pathfinder rolling out through the north-west, and it will continue to roll out. The vast majority of the equipment being developed in that will be used within the digital system, so those who say that the money being spent on that is being wasted are simply wrong. It will be used in the medium and longer term for all of the universal credit roll-out.

Oral Answers to Questions

Debate between Iain Duncan Smith and Chi Onwurah

Monday 24th February 2014 Commons Chamber

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

17. What recent assessment he has made of the extent of abuse of zero-hours contracts in back-to-work schemes.

[The Secretary of State for Work and Pensions (Mr Iain Duncan Smith)]

Under the Work programme, providers are paid for getting people into sustained work, generally a job of at least 16 hours a week, paid at the national minimum wage or more, and which lasts for a minimum of six months. That can be two or three jobs, but none the less, they have to last for six months.

Outcomes are counted on that basis, therefore DWP does not hold information about the employment contract itself. Moving someone on to a zero-hours contract would not count as a job outcome unless it entailed meaningful work that was registered, taking them off benefits.

[Chi Onwurah]

My constituent was taken on by a security company on a zero-hours contract with a promise of 40 hours a week, but he has been given only 17 hours, while the company takes on more staff from the Work programme with more promises of proper hours. He cannot pay his rent, he cannot sign on because he would be considered to have made himself unemployed, he cannot plan and he cannot live. When will the Secretary of State end this abuse of zero-hours contracts?

[Mr Duncan Smith]

As I understand it from what the hon. Lady said, her constituent was not taken on under the Work programme, but others in the Work programme were, which was causing him the problem. If she wants to give me the full details of the case I will look at it, because that is slightly different from what I understood her question to be about. If there is an abuse among the Work programme providers in this regard, I will certainly deal with it.

Universal Credit and Welfare Reform

Debate between Iain Duncan Smith and Chi Onwurah

Tuesday 11th September 2012 Commons Chamber

[Mr Duncan Smith]

I am never keen to rely on the right hon. Gentleman’s maths—that is what ran us into trouble in the first place. Maybe this is a confessional now, and I will take that as a confession from him. All I can say to him is that we are investing £2 billion, but I will drop him a note about any detail that he is concerned about.

As I said earlier, we are making progress. We completed our first testing stages in August and have already held two open sessions with MPs, peers and the media and intend to hold many more. We will demonstrate the IT front-end systems next week and will do so again afterwards for many hon. Members.

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

Will the Secretary of State give way?

[Mr Duncan Smith]

Perhaps the hon. Lady will give me a little time. I think I have been reasonably generous—I am trying to be because I hope that we can discuss this issue in the right spirit. I will give way to the hon. Lady in due course, but first I would like to make a little progress.

We will be ready to roll out universal credit across the country in October 2013, and before that we will launch the pathfinder scheme in Greater Manchester in April 2013—perhaps some hon. Members do not know that yet, but that is the reality. As I have said, the phased transition from current benefits and tax credits is expected to be completed by 2017, and the safe delivery of universal credit will be my primary objective throughout. For what it is worth, I take absolute, direct and close interest in every single part of the IT development. I hold meetings every week and a full meeting every two weeks, and every weekend a full summary of the IT developments and everything to do with policy work is in my box and I am reading it. I take full responsibility and I believe that we are taking the right approach.

--- Later in debate ---

[Mr Duncan Smith]

I will give way to two people, first to the hon. Member for Newcastle upon Tyne Central (Chi Onwurah) because she was first, and then to my hon. Friend the Member for Gainsborough (Mr Leigh).

[Chi Onwurah]

The Secretary of State was speaking about his pride in the investment in IT systems that his Department has undertaken, but is he concerned that by making universal credit available primarily—and eventually solely—online, he will be dependent on investment by other Departments in the broadband infrastructure in this country? By abandoning Labour’s universal promise of broadband availability, many vulnerable people will not have access to broadband, and will not be able to benefit from universal credit.

[Mr Duncan Smith]

I was coming to that point, but I will deal with it now because the hon. Lady has a legitimate interest and all hon. Members will want to know about this issue. Two things are important. First, we must understand that the Government and the benefits system must move alongside what is happening in work. Those in receipt of benefits—often long-term benefits—are often outside and excluded from the workplace because of their lack of ability to work with and manage IT systems. We want to help them to enter the world of online work.

Secondly, the vast majority of people claiming benefits today already use computers and the internet—around 80% of those who claim jobseeker’s allowance use computers. Importantly, however, not all of them use their computer for claiming benefits, which they often do on the telephone. Over each month we intend to move more of those people to an online process of claiming—already more than 30% of people have started on that, and we intend to increase that figure first to 50% and eventually to 80%. We know, however, that to do that we may need to help people enormously, so jobcentres will be fitted out—we are doing trials—with computers and telephones that connect people directly to contact centres. My plan is for contact centres to get people on to their computers and work through the process with them. One reason people are worried and do not want to go online is that the present online system is not good. It is notchy and difficult—I have used it myself—and difficult to get through. We are developing and designing with claimants, jobcentre staff and local authority staff a front-end system that will be much simpler and easier. I will demonstrate it to colleagues on both sides of the House when we have time—I will do so next week, but on other occasions, too.

The whole idea is to move people to the new system, but we will of course retain the scope to deal with those who have difficulty.

Oral Answers to Questions

Debate between Iain Duncan Smith and Chi Onwurah

Monday 10th September 2012 Commons Chamber

[Mr Duncan Smith]

It is good to see my hon. Friend—as usual, I absolutely agree with him. I can assure him that universal credit is on time and on budget. I want to stay to see it through and ensure that we deliver it on time.

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

T3. I am contacted every day by vulnerable constituents bruised, battered and sometimes made ill by the Secretary of State’s Department trying to force them off benefits that they desperately need. He knows that huge sums of benefits go unclaimed. What is he doing to ensure that those on benefits understand their full entitlement, particularly in respect of Warm Front payments, on which I understand there will be an underspend this year?

[Mr Duncan Smith]

I agree. The hon. Lady raises an important point about an area of work—I was just talking to my ministerial colleague about it—that universal credit should help to rectify and improve dramatically, because putting everything into one location will allow us to target it correctly on the intended recipients. One of the biggest problems is that the complexity of the system does not allow that to happen, meaning that lots of people fall through the cracks.

Oral Answers to Questions

Debate between Iain Duncan Smith and Chi Onwurah

Monday 28th March 2011 Commons Chamber

[Mr Duncan Smith]

I can give that assurance to my hon. Friend. We have inherited a system that has huge in-built disincentives and perverse incentives for people to do the wrong thing. The idea of this reform—the universal credit, alongside the Work programme—is that people have a clear understanding of what they will earn when they go to work. They will not need to have the brains of a professor in mathematics to figure it out; they will find it out themselves, and that will incentivise them to stay in work and not be put off by having to report to 50 different people.

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

T5. In his earlier response, the Minister implied that levels of winter fuel payment under Labour were based on the electoral timetable. In fact, the UK has the highest level of excess winter deaths, according to National Energy Action. Can he explain why pensioners in my constituency will be receiving less this winter than last?

Oral Answers to Questions

Debate between Iain Duncan Smith and Chi Onwurah

Monday 10th January 2011 Commons Chamber

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

8. What information his Department holds on the average cost to the public purse of an additional person being on jobseeker’s allowance in 2010-11.

[The Secretary of State for Work and Pensions (Mr Iain Duncan Smith)]

Today, the JSA rate for a person over 25 is, as the hon. Lady knows, £65.45, and that will rise in April to £67.50. In 2010-11, the average weekly JSA rate was about £63.00. In addition, there are housing benefit, council tax benefit and employment support costs. However, the vast majority of jobseekers spend only a very short time in that situation; over half are back in work within 3 months.

[Chi Onwurah]

According to the New Economics Foundation, there is a jobs gap in the north-east of 447,000 jobs, and PricewaterhouseCoopers estimates that we will lose an additional 4.1% of our total jobs base as a result of this Government’s cuts. Ministers have spoken about help for the longer-term unemployed, which I welcome, but what assurances can the Secretary of State provide that those additional job losses will not simply represent additional benefit payments, as well as lives wasted?

[Mr Duncan Smith]

The question that the hon. Lady asks is a pertinent one. The Work programme that my right hon. Friend the Minister of State was just speaking about is to make sure that those who go beyond a certain point at differing levels are swept up because they have particular problems. We need to deal intensively with them and use the private and voluntary sector. But to help earlier, Jobcentre Plus has been pretty successful at getting people matched up with the work that they need to be in and getting them back into work. When it comes to skills, the Government are increasing the number of apprenticeships—50,000 rising to 75,000 extra—which will help hugely with skilling, and the mentoring and work for yourself programme, which are part of the Work programme, will have a huge impact, by advising young people and enabling them to take the right jobs and get the right skills. The hon. Lady is right. Skilling up is important, but we think we will be on the right track to do that. Overall, the Office for Budget Responsibility said that employment will rise over the period.

Oral Answers to Questions

Debate between Iain Duncan Smith and Chi Onwurah

Monday 14th June 2010 Commons Chamber

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

T9. The cuts to the future jobs fund are causing real concern in my constituency. From listening to Ministers this afternoon, I understand that the expectation is that these job losses will be replaced by a growing private sector. Can the Minister share with me the detailed analysis that the Government have undertaken that shows that these jobs will be created, when they will be created and that they will be created in the north-east?

[Mr Duncan Smith]

The cuts to the future jobs fund are not cuts. We have stuck to the contracted jobs already in existence, which will run until next year. We are talking about the notional jobs that might have been created but were not contracted for, so we are dealing with a game of vague figures. The best thing that we can do for the hon. Lady’s constituents is to ensure that the cost of employing people does not rise, which was the plan of the previous Government in raising national insurance. Most of all, the 50,000 apprenticeships that we will create will provide long-term jobs for all her constituents.