Real-Time Bus Information: North-East

Debate between Chi Onwurah and Catherine McKinnell

Wednesday 31st January 2024 Westminster Hall

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

I beg to move,

That this House has considered real time bus information in the North East.

It is a pleasure to serve under your chairship, Ms Bardell, and to open this important debate. I am pleased to see colleagues from the north-east here to support the motion. The Minister can rest assured that I will ask him when he last took a bus in the north-east, but I will start by talking about when I last did not take a bus. That was three days ago, when I chose to walk one and a half miles to Newcastle train station dragging a suitcase rather than wait at a bus stop for a bus that might not come. Had I been in London, I could have looked the information up on one of the many apps that show real-time bus information.

For me, the unreliability and unpredictability of bus services in the north-east is a continual frustration, but for many of my constituents, it is a blight on their life—a barrier between them and their work, their loved ones, their studies and their pastimes. It is a form of cruel and unusual punishment and, for some, a matter of life or death.

[Catherine McKinnell (Newcastle upon Tyne North) (Lab)]

I congratulate my hon. Friend on securing this important debate. She will know, as I do, that there are constituents who are left stranded regularly—school children are left standing in the dark; people are missing hospital appointments or, as she did, having to walk; and people in the outer west really struggle or are not able to make a journey into the city centre on foot so have to save up for very expensive taxis just to get to basic necessities like work, hospital appointments and school. Does she agree on how important real-time information is so that people can rely on public transport and we can therefore grow our public transport service because it has a regular customer base who trust it?

[Chi Onwurah]

My hon. Friend is absolutely right. Her passion highlights the importance of this issue for our constituents in Newcastle and across the north-east.

Given that so many people rely on buses, it goes without saying that bus services should be reliable. The bus service improvement plan published just last year by Transport North East recognised that poor performance affects people who rely on the bus service, especially those from low-income households without cars. As my hon. Friend said, a cancelled or late bus can mean a missed doctor’s appointment, trouble at work or even being left stranded, which makes women and girls especially vulnerable. Long waits are also challenging for many disabled people. It is clearly unacceptable and a major barrier to travelling confidently and safely.

People with cars may choose to drive instead, increasing the economic and environmental harms of traffic congestion. We want more people to travel by bus, which means making catching a bus as easy as possible. The difficulty in finding a bus to catch may be why we have seen a downward trend in local bus journeys in the north-east since 2010, and after covid-19 passenger numbers have struggled to climb much beyond 80% of pre-pandemic figures.

In March 2021, the national bus strategy described one basic way to make travelling by bus easier: better real-time information. The strategy said:

“It is too difficult for non-users to find where buses go. Information online is often incomplete, misleading or hard to locate.”

It went on to say:

“None of the most commonly-used public transport journey planning apps and websites yet provide comprehensive, accurate, England-wide local bus information”,

and:

“A number of apps and websites give inaccurate information when tested.”

It also said:

“Information at bus stops is often poor.”

In a November 2021 debate on buses in the north-east secured by my hon. Friend the Member for Blaydon (Liz Twist), I mentioned a sign in Eldon Square that said, “Working with bus operators to bring you real-time travel information.” I said that the sign had been there for years. After I raised that in the debate, there was immediate action—they took the sign away. That is about all the action we have had under this Government.

As a self-confessed tech evangelist, I like to go on and on about how technology can improve all aspects of our life, including public transport. As an engineer, I know the challenges inherent in technology roll-out. However, this is not rocket science. Indeed, one enterprising Geordie, Mark Nelson, used the time he has spent waiting for buses to develop a bus tracker, which can be found on the SPACE for Heaton website. He told me that there are two key types of data missing that would make it usable by more people: cancelled services and the external factors affecting bus journey times. No matter how long bus companies force him to wait at bus stops, he cannot fix the bad and unreliable information that bus operators provide.

Another commuter into Newcastle Central station tells me that their three-mile journey can take anywhere from 20 minutes to an hour because Stagecoach buses simply do not match the live times on the apps. I waited at a bus stop in Kenton for more than 45 minutes as a succession of Stagecoach buses failed to turn up. Critically, it was only two or three hours before a Newcastle United match, and many fans were debating whether it was better to walk the three miles to the stadium.

I was at Haymarket bus station one evening when the bus we were waiting for disappeared from both the information board at the station and the app. Some left the queue, others phoned friends for lifts, but I clearly remember one distraught young girl on the phone to her mum trying to figure out how to get home safely. In the recent snow, people were forced to wait at freezing bus stops, even if their homes were only metres away, because they did not have real-time bus info. I hope the Minister agrees that accurate, real-time bus information is a matter of safety and accessibility.

When I asked a written parliamentary question on the topic last October, the then buses Minister, the right hon. Member for North West Durham (Mr Holden), gave a rosy picture. He told me that the Government had launched the bus open data service—BODS—in November 2020, with the legal obligation to publish data coming in from 1 January 2021. He said that 98% of buses have an automatic vehicle location device, and that developers have been able to use BODS to create apps for journey planning in the north-east. If all that is true, why have things gone so wrong? Why are bus operators in the north-east failing in their duty to provide the most basic information on the running of their services—services that are subsidised by public money?

Hadrian’s Wall: Newcastle’s West End

Debate between Chi Onwurah and Catherine McKinnell

Tuesday 1st February 2022 Westminster Hall

[Chi Onwurah]

I thank my hon. Friend and constituency neighbour for making those important points, and pay tribute to the work that she has done as chair of the all-party parliamentary group on Hadrian’s Wall. I am obviously focusing on my constituency, but this debate is about celebrating the wall where it really is, promoting it, and ensuring that people can engage with it and see it. The idea of climbing on the wall is fantastic, yes. We need support to show the wall as it really was, which is as it really is today.

Benwell and Scotswood in my constituency has the most visible remains of the wall in Newcastle Central—indeed, the “well” in Benwell actually means “wall”. Residents have bits in their gardens, as the Channel 4 series “The Great British Dig: History in Your Back Garden” showed. People literally stumble over a remnant of the wall when leaving a service station or an Indian restaurant on the West Road. Benwell was the site of the temple of Antenociticus—the Geordie god who was only worshipped locally, by Romans and locals alike. Also in Benwell is the Condercum fort—the name means “fair view point”—which was surrounded by an extensive vicus housing a thriving community, and the only surviving vallum crossing along the whole wall. In Denton, there are remains of a Roman fort and settlement that predate Hadrian’s Wall.

The forts at Newcastle and Benwell were thriving economic and commercial hubs with communities around them. Units stationed there from different parts of western Europe included soldiers and civilians from Spain, Belgium, Syria, Romania and north Africa. Bill Griffiths, a member of the Hadrian’s Wall management plan board, tells me that it was the most diverse place in England at the time. Today, Newcastle’s West Road is also vibrant and has many facilities that Roman troops would have sought: diverse and fast food, traded goods from all over the world, and excellent barbers.

In Roman times, Benwell fort housed the better paid cavalry and benefited economically from that. By contrast, today the area next to the wall is one of the most economically deprived in the city and the country. Benwell and Scotswood, and Elswick—where the wall also runs, but with less visible remnants—have some of the highest levels of multiple deprivation in England, as well as a problem that was no doubt also visible in Roman times: litter. This is caused in part by the numerous fast food outlets, the absence of an effective “polluter pays” policy for plastics and the lack of proper funding for public services. Newcastle City Council has lost half its central Government funding since 2010.

Perhaps that is the reason that the National Trails Hadrian’s Wall path does not go through the west end of Newcastle. There may have been a snobbish elitism that felt that semi-detached housing and a contemporary high street were not suitable for tourism. Perhaps there were concerns that neighbourhoods with high levels of immigrants and second-generation immigrant populations did not present the image of England that organisations wanted to promote. I hope that that is not the case—but I do not know. As local councillor Rob Higgins, who remembers when the trail came to Newcastle two decades ago, puts it: “We were never consulted.”

Instead, the trail takes people along the banks of the river. Perhaps those organisations thought that was prettier—the Tyne is gorgeous, Sir Gary—but it is not where the wall went. The wall has inspired many flights of fancy, as readers—and viewers—of “A Game of Thrones” will know, but should not our national trail stick to the truth? Tourists miss out on what Hadrian’s Wall was in Roman times and what it is today.

Geordie historian David Olusoga, in his excellent documentary “Black and British”, highlighted how textbooks’ traditional depictions of Romans lack any diversity. Dr Rob Collins, senior lecturer in archaeology at Newcastle University, said:

“In the last few decades, modern Benwell has reached the level of cultural and ethnic diversity that Roman Benwell had.”

Just as there was the temple of Antenociticus in Benwell, there are now mosques, churches and temples of different faiths along the West Road.

[Catherine McKinnell (Newcastle upon Tyne North) (Lab)]

I congratulate my hon. Friend on securing this debate and on her speech. One of the things that we all grow up with in Newcastle and the north-east is a real sense of connection to our history and the impact of the Romans. The road that leads from her constituency to mine, the West Road, is indeed the most Roman of roads and is incredibly straight. Along it runs the wall and the route that she would like to see preserved. I absolutely agree that there are so many communities along the wall. The walk follows the beautiful riverside, but that is rather detached from the reality and from the communities that have grown up, lived and breathed within that wall. We are all privileged to be aware of that real living history, but unfortunately visitors do not always get that full experience.

[Chi Onwurah]

I thank my hon. Friend and neighbour for putting that so eloquently. She is absolutely right, we grow up with the wall as part of our communities—a presence as it were—and the road is such a Roman road. It is not right that that is not better known and promoted more widely, which is what I want the Minister to address in his response. To add a thought from my noble Friend Baroness Quin, who chairs Tyne and Wear Archives and Museums:

“Newcastle is so often described as a Victorian Industrial City yet like London it is has been an important settlement continuously since Roman times”.

We want to see that continuity of history marked.

Some may be thinking, “Does it really matter?” There are many more important issues—Ukraine, the cost of living crisis and Afghanistan, and that is without even mentioning partygate. I will mention that the current edition of the New York Magazine has Dominic Cummings, the Prime Minister’s former adviser, saying that the Prime Minister thought of himself as a Roman emperor, but I will resist the temptation to make comparisons with Roman parties.

This debate is important because we are the stories we tell ourselves. We need to own our history and the rightful place of communities in it. We know that in Newcastle. The St James’ Heritage and Environment Group, based in my constituency, is filming the wall in modern Newcastle along its real route, involving local schools, emphasising the connections between Roman Newcastle and Newcastle now. Iles Tours, also based in Newcastle, will be walking the real route. The 1,900 celebrations are a great opportunity to represent the wall as it was then and is now, and to move away from the history of exclusion and elitism. We need to celebrate Hadrian’s Wall in the west end. We need to promote all the wall—it is after all wor wall.

I know that the Minister values English culture. I am sure that that includes northern culture and history. I hope, therefore, that he is supportive of promoting all the wall, and of my four asks.

Ignoring Newcastle’s west end must stop. Can the Minister promise that his Department will not fund or otherwise support activities or representations of the wall that do not recognise its real route through the west end of Newcastle?

Will the Minister work with the Department for Education and cultural bodies to support engagement with local schools and organisations to promote the true route of Hadrian’s Wall, and to develop materials to educate people about both the diversity of Roman Newcastle and the parallels with contemporary Newcastle? That could include plaques or panels where the remains are, such as those suggested by my hon. Friend the Member for North Tyneside (Mary Glindon).

Overall responsibility for the literally misguided trail lies with Natural England, which is sponsored by the Department for Environment, Food and Rural Affairs. DEFRA, however, says that decisions on the routes are a matter for the trail partnership. Will the Minister work with DEFRA to educate the trail partnership on the importance of historical and geographical accuracy and level up the wall to its true path?

Will he consider funding additional archaeological investigations, and others, into the route of the wall through the west end of Newcastle—for example, through Summerhill Square and along the Elswick and Westgate Roads? Finally, and perhaps a bit cheekily, another Newcastle icon has a fast-approaching birthday. Will the Minister ensure that the Tyne bridge gets painted for its 100th anniversary?

Bus Services: North-east England

Debate between Chi Onwurah and Catherine McKinnell

Wednesday 24th November 2021 Westminster Hall

[Chi Onwurah (Newcastle upon Tyne Central) (Lab)]

It is a pleasure to serve under your chairmanship, Mr Dowd. I start by wholeheartedly congratulating my hon. Friend the Member for Blaydon (Liz Twist) on securing this debate. From the many colleagues who are in the Chamber, we can see how much support there is for a debate on this very important subject.

Nevertheless, we should not be having this debate. I and many colleagues from the north-east have spoken many times about the lack of effective and convenient bus services in our region, and I have often spoken about the huge disparity between the cost of bus tickets in Newcastle and the cost of bus tickets in London. I have said it before and I will say it again, until it stops being true: for £1.55 in London, I can get up to two buses to carry me anywhere across the capital for over 30 miles; but in Newcastle, £1.55 will not even get me three stops up the West Road. If I want to go to beautiful Ashington, in the constituency of my hon. Friend the Member for Wansbeck (Ian Lavery), which is only 18 miles away, a single ticket will cost me £6.

More than that, while here in London we can see when buses are coming, in Newcastle, at Eldon Square bus station, there is a sign that says, “Working with bus operators to bring you real-time travel information.” That sign has been there for years—they have been working together for years—and we still do not know when buses are leaving from where. That has a real impact on the friction of taking a bus journey; it reduces the useability, functionality and accessibility of buses for my constituents.

As well as comparing with London, we also need to compare with the unfortunately often more convenient and cheaper alternative that my constituents have: the car. As we recently saw at COP26, we want to move away from car journeys towards more journeys on public transport. However, it is cheaper for a family of four to take a car into the centre of Newcastle to go and see the latest Peppa Pig film—I am sure the Prime Minister will approve of that, given that most of my constituents cannot afford the 700-mile round trip to Peppa Pig World—than it is for them to get a bus there and back.

In Newcastle, our buses are critical all the same. Many people rely on them to get to work or school, but the fares that they have to pay are prohibitive. The extortionate bus prices are part of the cost of living crisis facing my constituents and many others across the north-east. Can the Minister tell us when the Government will level down fares in the north-east?

My constituents are not even guaranteed a good service. As we have heard, our bus services are facing rising fuel and maintenance costs and labour shortages, leaving passengers to face enormous disruption. Pay disputes are potentially leading to industrial action across the region and, as we have heard, Transport North East estimates that there will be a 20% reduction in bus mileage from next April.

[Catherine McKinnell]

I am sure that my hon. Friend will share my frustration and disappointment that we still have really noisy, pollution-emitting buses running around our streets. We love buses, but we do not love the pollution, noise or impact on our environment, so much more urgent investment must be put into creating much cleaner, greener buses to drive around our very busy cities.

[Chi Onwurah]

I thank my hon. Friend and constituency neighbour for that intervention; she is absolutely right. As well as the challenge of climate change, the quality of air in Newcastle is of great concern to my constituents and hers. It is not rocket science—the technology is there to have cleaner, greener buses. The Secretary of State for Transport keeps on saying that there are thousands of such buses about to come on to our streets, but we have yet to see them in Newcastle. That is part of the investment that we need to see.

The promises of investment simply do not materialise for the north-east. Speaking of the most recent Budget, Lucy Winskell, the chair of the North East LEP, said that

“government has announced significant transport investment across the rest of the North but not in the North East.”

Whereas other parts of the country received hundreds of millions of pounds in funding, with some even receiving over £1 billion, the north-east lost out yet again.

Before deregulation in the ’80s, we had a transport network. Some of us are old enough to remember that people could travel across the region, from bus to Metro, on one transfer ticket. That system worked brilliantly, partially because we had control over our buses. When Margaret Thatcher privatised buses, she knew that an entirely private bus service would not be good enough for London. Why was that thought to be good enough for the north-east? We need control over our buses, which is the only way that my constituents and the people of the north-east will get a fair transport deal. As we heard earlier, the North East Joint Transport Committee recently published its bus service improvement plan, setting out a major programme of investment worth £804 million over three years. I want the Minister to tell us that she will be supporting that plan and the buses that my constituents deserve.