Civil Aviation (Insurance) (Amendment) (EU Exit) Regulations 2020

Baroness Randerson Excerpts

Thursday 18th June 2020 Lords Chamber

[Baroness Randerson (LD) [V]]

My Lords, there could not be a more appropriate time to discuss aviation insurance. When we eventually could hear the Minister I was pleased that she set out very clearly the SI’s intention. The EU regulations establish minimum insurance requirements in respect of passengers, baggage, cargo and third parties, but they also require carriers to have insurance that covers acts of war, terrorism, sabotage, unlawful seizure and civil commotion. As other noble Lords mentioned, I am sure that many people wish that that list covered pandemics as well. As the Minister said, this SI replaces the European Commission’s powers regarding this with those of the Secretary of State. Like others, I regret that the SI has to be brought and the causes of it, but I will take the opportunity to discuss some of the specific issues within it.

We have discussed insurance and consumers’ rights several times here in the last few years, but always in the context of the financial failure of an airline, and questions have been put on consumers’ rights in relation to payment methods. This SI puts the spotlight instead on the basic obligations of the airline operators.

The pandemic has placed huge stresses on the aviation industry in general and, as other noble Lords have said, some airlines have resorted to extreme delaying tactics to avoid repaying their customers for cancelled flights. Many consumers are waiting very long periods to receive refunds—the noble Lord, Lord Balfe, being one. Airlines are resorting to devious tactics to make it very difficult even to claim a refund; for example, by removing the refund request option from their website, so customers have to phone to request a refund but then find that the number is continuously busy. There is pressure to accept vouchers instead, but in the current uncertain situation is not surprising that customers consider that a risky option, and they may not wish to travel anyway. There are adverts tempting the public to purchase cheap flights in the near future, when it is highly unlikely that that flight will actually operate. The suspicion here is that this is a device to bolster short-term income for the airline. While all this is understandable at this difficult time, it is certainly not acceptable. Therefore, the level of guarantees and consumer rights provided by the EU regulations have proved valuable and the public will expect them to continue. They will expect Brexit to provide improvements to their rights—that is what those who supported Brexit thought would come. Certainly, they will not expect the EU to provide any improvements that are not immediately adopted in the UK.

Consumers who book linked travel arrangements, such as connecting flights, are often not fully aware of the national registration status of the airlines they choose to use. They might well start off with a UK airline but change planes midway on to an airline from another country. The official national status of airlines is often not obvious. Despite its appalling behaviour towards its employees, BA, for example, trades on its status as the British flag carrier, but it is Spanish-owned. Sometimes, one books with airline A and ends up flying with airline B, its so-called agent. All these uncertainties emphasise the value of a co-ordinated system of insurance and consumer rights, so my question to the Minister is: will the system guarantee the same level of co-ordination and ease of use for consumers in future?

Paragraphs 14.1 and 14.2 of the EM cover monitoring and review and make it clear that no systematic review process is planned. However, paragraph 7.2 shows that the EU regulations have a five-year mechanism for review built in, so there is surely the danger that our regulations will become outdated by default. I would be grateful for the Minister’s comments on this. Finally, on the issue of consultation raised by others, paragraph 10.1 states that the CAA “has been consulted” and was happy with the changes proposed. It does not refer at all to the insurance industry. It goes on to say:

“The devolved administrations and the aviation industry have been informed”


of the Government’s intention. That is a new choice of words to me. It sounds very high-handed. It is against all the usual courtesies of the devolution settlements and it puts us back at least 30 years in the way that, by convention, government works with business. I ask the Minister to address this specific point: is this just a one-off or is it the way the Government intend to do business in future? A very long time ago it was accepted that good government relies to a great extent on partnership and consultation with those within each sector, which leads to a more effective way of doing things. I hope that that will not be abandoned.

Air Traffic Management (Amendment etc.) (EU Exit) Regulations 2020

Baroness Randerson Excerpts

Wednesday 17th June 2020 Lords Chamber

[Baroness Randerson (LD) [V]]

I thank the Minister and her officials for their time yesterday to discuss this SI. Effectively, it amends amendments to bring us in line with EU regulations on the single European sky. It is the latest in a long line of SIs necessitated by the Government’s decision to take the hardest of all possible Brexit routes. Once again, there is no plan to change how things operate; they just want to delete ECJ oversight.

The industry itself, in response to the Government’s consultation, referred to in paragraph 10.1 of the Explanatory Memorandum, stressed its strong support for continuity. It will now be the role of the CAA effectively to oversee itself, answerable to the Secretary of State. The CAA is an excellent organisation but, along with other Members of your Lordships’ House, I am worried about the lack of transparency and rigour in these processes. Can the Minister give us more detail about how the Government will ensure that we remain right up there with the world leaders on aviation safety, and that UK aviation significantly reduces its environmental footprint?

The EU’s single European sky project is designed to improve safety, increase capacity and improve efficiency, and hence reduce the environmental impact of aviation. It includes a programme of research designed to develop new operating technology and systems. It is a success story, in which the UK has played a leading role. However, it is not just an EU club. Norway and Switzerland are members, despite not being in the EU. Indeed, soon after the Brexit referendum I was reassured by Ministers that they did not want to leave the single European sky. If Norway and Switzerland feel it is important to be part of it, why not us? What are we gaining by withdrawing, to balance against the undoubted disadvantages of leaving?

This is yet another step in the reduction of our international status. Our large aviation sector has taken an international lead, but we are voluntarily withdrawing from that influential position. The coronavirus pandemic has illustrated the significance of international aviation and its interdependence on what is happening on the other side of the world. It makes a massive contribution to our economy, providing well-paid, highly skilled jobs. The sector simply cannot cope with any unnecessary hurdles. Leaving the single European sky will also make it more difficult for the UK to tackle the environmental challenges of aviation, which are difficult enough without the Government tying one of their hands behind their back.

I have some specific questions for the Minister. Paragraph 12.1 of the EM says that this instrument makes no change to the policy intent of the EU regulations. I therefore understand that there will be no great impact on businesses, but what are the cost implications for the CAA and NATS? Can the Minister tell us how much additional funding they will be allocated and how many new staff they will need to employ? Can she assure us that they will be adequately funded? How do the Government intend to keep in step with changes to EU regulations and procedures, which we need to do to maximise safety and efficiency?

Finally, can the Minister tell us about the implementation of these regulations on the island of Ireland, which has been raised by other noble Lords? In the future, there will be two separate systems on a small land mass. Overlaid on this are the implications of the political agreement made by the Prime Minister relating to the future of Northern Ireland, which will remain part of EU regulations in many respects. Does that agreement impact on the control of aviation—the control of the skies? It has an impact on shipping and ports, so does it affect aviation?

I look forward to the day when we see the end of the legislative contortions that the drafters have had to go through to reinstate the system we had decades ago, while seeking to keep systems operating in a modern manner. The cost of all this at a time of national emergency is less and less defensible.

Covid-19: Walking and Cycling

Baroness Randerson Excerpts

Monday 8th June 2020 Lords Chamber

[Baroness Vere of Norbiton [V]]

The noble Lord makes an important point about road surfaces, which are important for cycling and other sorts of transport. That is why during the Covid pandemic the Department for Transport has made a great effort to invest in local infrastructure. Indeed, we have managed to put out £1.7 billion to local authorities so that they can invest in their roads and make sure that they are suitable for cycling.

[Baroness Randerson (LD) [V]]

Lateness and unreliability discourage people from taking the bus, and cycle paths that force cyclists out into heavy traffic discourage people from cycling. An easy measure the Government could take to encourage bus and cycle use would be to implement fully Part 6 of the Traffic Management Act 2004, which strengthens the powers that local authorities have to deal with traffic offences. Do the Government intend to do this and, if not, why not?

[Baroness Vere of Norbiton [V]]

Local authorities already have a number of responsibilities, one of which is ensuring the expeditious movement of traffic, including cyclists and pedestrians, on highways. There is a range of things that they can do to make this happen. The commencement of Part 6 is one of the things we are looking at; we are looking at the evidence and weighing up whether or not it is appropriate to commence it at this time.

Covid-19: Aviation

Baroness Randerson Excerpts

Thursday 4th June 2020 Lords Chamber

[The Parliamentary Under-Secretary of State, Department for Transport (Baroness Vere of Norbiton) (Con)]

My Lords, the aviation sector has made use of various elements of the financial package put forward by the Treasury. These were non-sector-specific interventions and industry-specific conditions were not applied to them, so that they could be as accessible and easy to use as possible. However, if a firm seeks any bespoke financial support from the Government, the Government would expect that to be done in the taxpayers’ interests. That support may be subject to conditions that may include some of those outlined by the noble Lord.

[Baroness Randerson (LD)]

I join the Minister in condemning BA’s disgraceful behaviour, but will she confirm what action the Government will take to ensure that BA cannot continue to take public money and at the same time use this crisis to treat its employees in the worst possible manner?

Aviation urgently needs a support package that tackles climate change. What it does not need is quarantine. Does the Minister agree that the plan is three months too late to be effective and sends out the wrong signals about opening our economy?

[Baroness Vere of Norbiton]

As the level of infection in the UK reduces below that of other countries, we need to minimise the risk of transmission that might be reintroduced from abroad. That is why the quarantine has been put in place. We accept that it is going to have a negative impact on the aviation industry and the tourism sector, and we are working closely with both sectors to make sure that they get through this crisis as best they can.

Covid-19: Public Transport

Baroness Randerson Excerpts

Tuesday 2nd June 2020 Lords Chamber

Asked by

[Baroness Randerson]

To ask Her Majesty’s Government what assessment they have made of the impact of the COVID-19 pandemic on the provision of public transport.

The Question was considered in a Virtual Proceeding via video call.

[The Parliamentary Under-Secretary of State, Department for Transport (Baroness Vere of Norbiton) (Con)]

My Lords, public transport faces significant challenges: lower passenger demand, reduced capacity as a result of social distancing and higher than usual staff absence levels. We are working very closely with transport operators as they increase their services and are providing financial support where necessary.

[Baroness Randerson (LD)]

I welcome the Government’s intervention but, to be commercially successful, buses and trains have to be very full, yet the social distancing measures require them to be only 15% full. Working and travel patterns have changed as a result of the virus, so do the Government accept that in future they need to work more closely with local authorities and to reform core funding for buses to encourage the use of zero-emissions vehicles and ensure that fares are affordable?

[Baroness Vere of Norbiton]

The noble Baroness is quite right. We are working very closely with local authorities to meet the needs of local communities, particularly in relation to buses, on which, as she recognises, capacity has been significantly reduced. We have an opportunity in that there will be a national bus strategy, in which we will look at how to put low- emissions vehicles on our streets.

Covid-19: Transport

Baroness Randerson Excerpts

Thursday 14th May 2020 Lords Chamber

[Lord Rosser (Lab)]

I begin by expressing our thanks to all involved in the transport industry, and in particular all those key workers on the front line who have kept this vital sector up and running during the pandemic for the use of other key workers and for the movement of essential supplies. I do not know the exact number, but certainly over 50 transport staff have died with Covid-19, the majority in London. We express our sincere condolences to their families and friends.

The devastating consequences of Covid-19 make this Statement on government guidance all the more important, as people are now being actively encouraged to go back to work if they cannot work at home. Indeed, some people who have been able to work from home are now being told by their employer to return to the workplace. Those going back to work are being told to avoid using public transport where possible and, instead, to travel by car, by bike or on foot.

However, this guidance is not a directive and contains a lot of “shoulds” and “coulds”. I am concerned about how practical implementing the guidance will be, in particular in respect of social distancing and maintaining a two-metre distance on public transport. Transport for London has said that, given the national requirement to maintain social distancing wherever possible, capacity on the Tube and buses will be reduced to around 13% to 15%, even once services are back to full strength.

Some 80% of those coming into central London to work come in by public transport. Even if that figure is halved by people still working from home and by more people coming in by car, there will not be the required capacity on public transport if social distancing is to be maintained, as indeed we have already seen. At times, the position will be the same in our other major cities, even though the percentage travelling to work by public transport is nowhere near the level in London.

How will social distancing be maintained? For example, a suburban train, bus or tram coming into the centre of London or another major city will start its journey from the outer terminus with a limited number of passengers. As more passengers join at each station or stop on the inward journey, the train, bus or tram will become more crowded. Under these guidelines, will the operator be expected to have staff at each station or bus stop deciding how many passengers can still be allowed to get on each arriving train, bus or tram, consistent with maintaining social distancing, and preventing passengers joining if maximum capacity still enabling social distancing to be maintained has already been reached? Will the operator, under these guidelines, be expected to stop passengers entering at each station if the platforms already have the maximum number of people on them waiting for a train, consistent with maintaining social distancing?

Are these examples of what is meant by maintaining social distancing wherever possible under these guidelines? If not, how will social distancing be maintained in reality if it is entirely a matter for each passenger whether or not they choose to get on a train, bus or tram that already has more people on board than is consistent with maintaining social distancing? What can the Government tell us today about the extent to which it has been possible to maintain social distancing this week on our trains, buses and trams as they have got nearer on their inward journeys to the centre of London and our other major cities?

For public transport staff, the train or station, bus, coach, ship, plane or taxi is their place of work rather than a means of getting to work. I am not clear how much guaranteed protection these guidelines provide them with. There is no provision for PPE to be provided for front-line staff. The Statement also says that wearing face coverings when using public transport could help protect other travellers, and presumably also staff, from coronavirus—but having said that, the guidance then only advises people to wear face coverings.

If a bus driver, for example, feels that more people have been regularly getting on their vehicle than is consistent with maintaining social distancing, and that their employer has not done as much as could have been done to prevent that situation arising, which they feel puts their health at risk, is it clear in the Government’s view whether the driver has the right to decline to continue working, without penalty, until the situation is resolved, whether by the employer or the intervention of an outside body?

I turn to the Government’s 14-day quarantine proposals, which cover apparently everyone coming from anywhere in the world unless via France or from Ireland. Will the Government publish the advice that says we need 14-day quarantine now but there has been no case for it previously? Why is France excluded and why, just as one example, does Gibraltar find itself included when it has had no deaths from coronavirus? How will the 14-day quarantine period be enforced? More than 18 million passengers have entered the UK since January. Will it be against the law for an individual not to be present at the address they have given? Who will ensure that they are, and which organisation or body has the resources to do this in the current situation?

I have real doubts about the practicality of applying some of these guidelines, in particular in relation to social distancing on public transport, and I suspect that many in the Government do too, unless the vast majority of people returning to work simply choose not to travel to work in this way, and particularly in London. Time will tell, but we can only hope that the guidelines do their job and we do not end up with a second spike in coronavirus cases which could affect anyone, including those of us taking part in this debate today.

[Baroness Randerson (LD)]

I echo the thanks to all those key workers in transport industries who have kept vital supplies and vital workers moving during the last two months. As always, our economy sits on the shoulders of the transport sector. Like the noble Lord, Lord Rosser, I want especially to mention bus drivers and others who died, who were particularly exposed to the virus in their work.

I start by reminding everyone that last Sunday’s broadcast by the Prime Minister was essentially for England only. New rules and advice were announced, but they were for England. The situation is different in Wales and Scotland, so it is now a complex picture. That matters, of course, because transport crosses borders.

I very much welcome the investment announced in cycling and walking, specifically the emergency and temporary measures. While I am delighted to see the speed of response, I seek assurances from the Minister that this first tranche of money will be followed by long-term investment in improving the infrastructure for active travel. Indeed, the Department for Transport itself has estimated that it needs £5 billion to nearly double the number of trips using cycling from 2% to 4%. This announcement was of course for £2 billion. Can the Minister give us some detail on how the Government will work with local authorities to ensure that the money is indeed spent well and quickly?

I was also pleased to see the announcement about trials of electric scooters on public roads. Can the Minister tell me a little more about this? Will it involve only scooters for hire or include privately owned scooters?

For me, the peace and quiet in recent weeks, due to the lack of transport noise, has been wonderful. So too has been the improvement in air quality. The reduction in harmful emissions has allowed us to glimpse a view of how to tackle climate change. However, on Sunday, the Prime Minister fired the starting gun on the return to old habits when he advised people to get back in their cars and avoid public transport. I accept that there is an impossible conundrum with public transport. It is not possible to socially distance on most buses and trains; it is therefore essential that every other possible safety measure is taken seriously.

I was disappointed that the guidance issued by the Department for Transport to public transport operators was essentially a series of suggestions. There are many bus operators across the country, many of them small operators with limited capacity. Early in this crisis, the Government recognised the need to take centralised control of train services. I am not suggesting for a moment that they should nationalise bus services, but I am surprised that they have apparently not established a national forum for sharing good practice and providing guidance to bus operators. Will the Minister consider that?

On issues such as screens, frequent cleaning, going cash free and the availability of hand sanitiser, the guidance was very laissez-faire. It was merely a series of suggestions, which I fear can—and in some cases, will—be ignored. As the noble Lord, Lord Rosser, pointed out, the advice to passengers on face masks states:

“There are some circumstances when wearing a face covering may be marginally beneficial”.


It goes on to emphasise that it is “optional” and “not required by law”. The lesson of the past few weeks is that although we, the public, like to know why we are being told to do something, we also like clear instructions. That instruction on face covering would have been much clearer if it had simply said, “You are advised to cover your face in crowded places.”

I look forward to the Minister’s response.

[The Parliamentary Under-Secretary of State, Department for Transport (Baroness Vere of Norbiton) (Con)]

My Lords, I join the noble Lord, Lord Rosser, and the noble Baroness, Lady Randerson, in paying tribute to everybody in the transport sector who has worked so tirelessly over the recent weeks and months to make sure that those who must travel are able to do so. They have done a superb job in keeping things going. It is a great tribute to their hard work that we are in the position we are in today. I also offer my sincere condolences to the families and friends of all those, particularly in the transport sector, who have lost their lives.

The noble Lord, Lord Rosser, made a number of points. He started by not being wholly supportive of the transport operator guidance, in that it was not directive and is not practical. This is not the feedback that I have had from the transport operators—and I speak to them a lot. They are perfectly capable of taking this guidance and translating and transposing it into the appropriate measures that they need to take according to the needs of their workers and passengers. It is not the case that a bus operator is the same as a tram operator or a PHV operator. There is a huge variety of transport operators, which is why the guidance is set out as it is. I have not had feedback that transport operators feel that they are missing direction. Certainly, I have had feedback that they are working incredibly well together in developing guidance, then adjusting it for their own needs and for their own staff.

I will accept that, in certain circumstances, social distancing on public transport will be a challenge, and that is recognised in the guidance. For example, the passenger guidance refers to 2-metre social distancing “where possible”, and states that this is probably sometimes not possible—at busier times, on busier routes and at certain points in the journey. That guidance goes on to talk about other mitigations that can be put in place to help the passenger—for example, avoiding physical contact with other passengers and not standing or sitting face to face. Spending minimal time with other passengers, such as passing in the corridor, is not thought to be too much of a risk. The guidance says that face coverings are advised in enclosed spaces, which is what the noble Baroness, Lady Randerson, wanted it to say. We have set out exactly what should happen and what passengers’ expectations of social distancing should be.

The noble Lord, Lord Rosser, talked about operationalising social distancing and explained many of the things that operators are considering. Each operator is preparing its own plan for its particular transport type and circumstances, operationalising social distancing, and other elements within the guidance, and putting it in the plan. The Department for Transport is reviewing many of those plans, to make sure that we too are content that the right measures are put in place.

Crowd management will be one of the important things. The noble Lord, Lord Rosser, asked what would happen if a certain number of people got on a platform. This has, of course, been thought through. Every Transport for London station has an operational plan to make sure that certain things will happen and that passengers are managed and advised in the right way so that we do not get too much bunching. The noble Lord, Lord Rosser, asked whether we had been able to maintain social distance this week. I am delighted to report that there have been very few problems, and I think that all those that did occur were reported on the news. When I spoke to Transport for London last night, the picture it was able to give me of its operations was pretty positive. It had not seen persistent levels of lack of social distancing. For the time being—fingers crossed —everything is going to plan.

The noble Baroness, Lady Randerson, mentioned the devolved nature of the country. The consequence of devolution is that it is up to other countries to have their own guidance, should they wish to do so. However, the transport operators are doing a very good job at communicating that to passengers. Our guidance for people travelling between the devolved nations is: just check with the transport operator. There will be posters everywhere; it will be impossible to miss them.

Cycling and walking also featured in the noble Baroness’s remarks. I am delighted about the £250 million that is coming out of the traps in order that we can get local authorities to make changes quickly. She asked whether we were involved with the local authorities in that. Yes, we are. We have published road space allocation guidance which helps them to understand the sort of things they need to consider when introducing, for example, wider pavements for pedestrians or temporary cycle lanes to encourage more people to get on their bikes.

I cannot offer further details on e-scooters at the moment, as I believe they are still being finalised. If the noble Baroness could be a tiny bit patient, I think an announcement will come very shortly. This is a good opportunity for us to trial this new form of transport, to see if it works for cities and other places in our country.

Finally, the noble Baroness mentioned the bus operators and whether there should be a national forum. I speak to the bus operators very regularly. They fall into two associations: the CPT and ALBUM, which covers the smaller players. Those two associations are doing great work in encouraging the bus operators to share best practice and to help them develop risk assessments for their particular circumstances. I do not think there is a need for a national forum because that is all happening.

Motor Vehicles (Tests) (Amendment) (Coronavirus) Regulations 2020

Baroness Randerson Excerpts

Wednesday 13th May 2020 Lords Chamber

[Baroness Randerson (LD)]

I start by thanking the noble Lord, Lord Rosser, for seeking this opportunity to debate this SI. Along with many noble Lords who have spoken today, I acknowledge the emergency situation in which the Government introduced this legislation, when the House was not sitting and with no opportunity for parliamentary scrutiny. However, we are now a couple of months on and have experienced, we hope, the peak of the virus. Indeed, the Government are urging England to go back to work. Therefore, we are looking at this SI with a degree of hindsight. I hope that the Minister will agree that the timescale envisaged by it goes beyond what was needed to solve a short-term problem.

In my experience, MoT garages are not the most crowded of workplaces; indeed, some are effectively one-man businesses. Appointments are made by customers, so social distancing is not a great problem. Therefore, garage staff are presumably now back at work. The need for this SI stems from the instruction to the public—that is, vehicle owners—to stay at home. However, on Sunday night, the Prime Minister changed that instruction for England, as several noble Lords have noted. So is this SI still needed at all?

I want to ask the Minister about the dates to which this SI applies. The Explanatory Memorandum makes it clear that the scheme for exemptions applies only to vehicles for which an MoT test was due on or after 30 March. If your MoT was due on 29 March, for instance, and you did not get it, then you are not entitled to the waiver. Yet the lockdown was announced on 23 March. Why this hiatus of a week? I know of a driver whose MoT was due on 26 March, but her garage shut immediately on 23 March when the lockdown was announced. She was unable to get her MoT. When she needs to drive again, this gap will cause her problems. What should she do? Can the Minister explain why the SI does not date from the start of the lockdown?

I hope that the Government will move to revoke this SI as soon as possible, as paragraph 7.6 of the Explanatory Memorandum sets out, because the sudden withdrawal of MoT business has had a big financial impact, particularly on small garages which rely on MoTs and subsequent repairs. It has had a knock-on effect on welding businesses, for instance. Many noble Lords have raised this point.

Almost one in three vehicles taken for testing fails to such an extent that it is classed as dangerous or as having major faults. I accept that there has been a low risk of breakdowns et cetera during the lockdown, but we are already past that period in England. The statistics I cited indicate that the MoT exists for good safety reasons. As the Explanatory Memorandum points out, some 16.5 million MoTs will expire in the next six months.

I want to ask about the exemption granted to goods vehicles and public service vehicles under the Secretary of State’s powers. What are the terms of this and how long will it last? Buses often carry children, for instance, and we owe a special responsibility to them, and to their parents, that they travel in safety. The commercial reality is that both bus companies and haulage companies have suffered badly in the last eight weeks. It is an obvious financial saving for them if they do not have to pay for an MoT, but it is important that that financial saving does not stretch to failing to keep vehicles up to high safety standards.

The Explanatory Memorandum says that there will still be a legal obligation on motorists, hauliers and bus operators to ensure that their vehicle is safe, but there is no mechanism for enforcement built into this SI. I fear that the only enforcement will come after the accident, when the police inspect the wreckage and charge the driver with having an unsafe vehicle.

Throughout my comments, I have referred to England specifically, but the territorial extent of this SI includes Scotland and Wales, as the noble Lord, Lord German, has already pointed out. It has been well rehearsed over the last few days that the three Governments have now diverged in their advice on working and travelling. How will this divergence be reflected in the Government’s approach to this issue? Above all, I seek an assurance that the devolved Governments will be fully consulted as and when changes are made.

This has been a remarkably unanimous debate, in that most noble Lords have made it absolutely clear that they support the purpose of the SI but believe that its extent, in terms of time, is probably now too lengthy and too specific.

The noble Lord, Lord Rennard, made very important points about insurance and warranties. I ask the Minister to respond specifically to those legal questions and to the point raised by the noble Lord, Lord Berkeley, about blame after an accident.

I look forward to the Minister’s reply. I accept, as do other noble Lords, that the SI was a sensible solution to a short-term problem for worried motorists, but I believe the Government should ensure that it remains short term.

Covid-19: Public Transport Safety

Baroness Randerson Excerpts

Tuesday 12th May 2020 Lords Chamber

[Baroness Vere of Norbiton]

I thank my noble friend for his observations. The Government recognise that there is much to be done from a transport perspective to help the nation’s health. That is why we have come up with a £2 billion boost for cycling and walking, which we believe are critical elements in helping people reduce their reliance on public transport. That is why we are encouraging people, if they are making journeys of three miles to five miles, or fewer, that they should consider walking or cycling. That is good for public transport and good for their health.

[Baroness Randerson (LD)]

On Sunday, the Prime Minister said, “Go back to work”, yet the Department for Transport did not publish its guidance to travel operators until this morning. I have read that guidance, and it is still very vague on key issues such as face coverings, screens and the handling of money. It is not prescriptive, but simply suggestions. That is not good. Why have the Government failed to provide the co-ordinated leadership needed by the bus industry throughout the UK?

[Baroness Vere of Norbiton]

I would challenge the noble Baroness in her assertion that the operator guidance is vague. It sets out the key elements that the operators must consider, but the important element is that each operator will be coming up with their own specific risk assessment which is suitable for their environment and their workforce, and, equally importantly, they will be consulting their workforce to ensure that the risk assessment is appropriate and that workers feel safe.

Aviation and Tourism: Cancellations

Baroness Randerson Excerpts

Tuesday 5th May 2020 Lords Chamber

[Baroness Vere of Norbiton]

My noble friend raises an important series of questions. On voucher support, the Chancellor has already announced wide-ranging support for all sizes of businesses. I encourage all those in trouble in the travel sector to avail themselves of the opportunities that there are. On restart and recovery, which is very much on our minds as well, an aviation restart and recovery team has been set up specifically at the DfT to work with the aviation industry to understand all the challenges it will have to get our planes back in the skies and to make sure that people can once again travel.

[Baroness Randerson (LD)]

My Lords, the problem is not just with airlines, but with cruise operators and other providers. There appears to be a particular problem with those operators that are foreign owned. Many European countries have already changed their regulations to tighten this up. Are the Government planning to do likewise? Are they aware of the crucial issue that there is no point in having refund vouchers if a company no longer exists? Many of these companies are in danger of ceasing to exist in the near future.

[Baroness Vere of Norbiton]

The noble Baroness, Lady Randerson, is absolutely right that many of the cruise companies are indeed foreign owned. Provided that a cruise has been sold, or indeed offered for sale, in the UK, it will be covered by the package travel regulations. Therefore, the consumer will be entitled to a refund within 14 days. If a cruise holiday has been sold outside the UK or the EU, different terms and conditions may well apply. I will take back to the department her suggestion that other EU countries have changed their regulations. We will look into it.

Passenger Train Services

Baroness Randerson Excerpts

Wednesday 29th April 2020 Lords Chamber

[Baroness Vere of Norbiton]

I join the noble Lord in paying tribute to all transport workers; they have done an astounding job during this crisis. At the moment, we do not know what the long-term implications for rail and indeed other public transport modes will be. However, we believe that there remains an urgent case for modernisation and reform, so we will be looking at the recommendations in the White Paper that will come out of the Williams Rail Review. They will be at the heart of any changes that we make to put the passenger at the heart of our rail system.

[Baroness Randerson (LD)]

Since the Government now have much more control over the rail system, will they take the opportunity to simplify the rail ticketing system and to streamline and improve the procedure for claiming refunds? It is ironic that there are different processes for claiming refunds, given that the Government control the whole thing. In particular, will they ensure that refunds are given to people who hold railcards but are unable to travel at this time?

[Baroness Vere of Norbiton]

If the noble Baroness, Lady Randerson, is referring to refunds to season tickets at the moment, we have spoken to all train operators and made sure that the process is as simple as possible. We have made sure that claims can be made remotely; we have extended the refund period—the time during which refunds can be made—from 28 days to 56 days; and we have backdated refunds for season tickets to 17 March. To date, £120 million has been paid out on season ticket refunds.