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Select Committee
Department for Work and Pensions, Department for Work and Pensions, Department for Work and Pensions, and Department for Work and Pensions

Oral Evidence Mar. 26 2024

Inquiry: Safeguarding vulnerable claimants
Inquiry Status: Closed
Committee: Work and Pensions Committee (Department: Department for Work and Pensions)

Found: That is all the Jobcentres and service centres across the south of England.

Departmental Publication (Statistics)
Department for Work and Pensions

Mar. 25 2024

Source Page: Digital skills, channel preferences and access needs: DWP customers
Document: Digital skills, channel preferences and access needs: DWP customers (PDF)

Found: making DWP digital service generally more accessible (14%) and providing face to face support at Jobcentres

Select Committee
Large Print Report - Benefit levels in the UK

Report Mar. 21 2024

Committee: Work and Pensions Committee (Department: Department for Work and Pensions)

Found: Committee staff The current staff of the Committee are Henry Ayi-Hyde (Committee Operations Officer)

Select Committee
Second Report - Benefit levels in the UK

Report Mar. 21 2024

Committee: Work and Pensions Committee (Department: Department for Work and Pensions)

Found: Committee staff The current staff of the Committee are Henry Ayi-Hyde (Committee Operations Officer)

Commons Chamber
Oral Answers to Questions - Wed 20 Mar 2024
Cabinet Office

Mentions:
1: Mims Davies (Con - Mid Sussex) We have hundreds of jobcentres across the country, and fantastic work coaches are tapping into extra - Speech Link
2: Ashley Dalton (Lab - West Lancashire) It has since emerged that Mr Hester has said that a group of Indian members of staff should“climb on - Speech Link
3: Rishi Sunak (Con - Richmond (Yorks)) She is right: employers should offer their staff understanding, support, and flexibility while they are - Speech Link
4: Ashley Dalton (Lab - West Lancashire) It has since emerged that Mr Hester has made comments that a group of Indian members of staff should“ - Speech Link

Commons Chamber
Oral Answers to Questions - Mon 18 Mar 2024
Department for Work and Pensions

Mentions:
1: Chi Onwurah (Lab - Newcastle upon Tyne Central) I visited the jobcentre in Newcastle and was very impressed by the dedication and hard work of the staff - Speech Link
2: Jo Churchill (Con - Bury St Edmunds) Lady found, within our jobcentres we have highly skilled people helping people to find work. - Speech Link
3: Peter Gibson (Con - Darlington) What steps his Department is taking to increase the support offered by Jobcentres in Darlington. - Speech Link
4: Grahame Morris (Lab - Easington) bank in an emergency, yet this Government, who are responsible for benefit sanctions, have ordered DWP staff - Speech Link

Written Question
Jobcentres: Armed Forces
Friday 15th March 2024

Asked by: Steve McCabe (Labour - Birmingham, Selly Oak)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what assessment he has made of the potential merits of employing an Armed Forces Champion at every Jobcentre.

Answered by Mims Davies - Minister of State (Department for Work and Pensions)

As part of the Armed Forces Covenant the Department for Work and Pensions (DWP) has initiatives which help current and former Armed Forces personnel and their families. This includes the role of the Armed Forces Champion in every Jobcentre Plus District, who provide specialist support to members of the Armed Forces community and build Work Coach capability in our Jobcentres. Armed Forces Champions develop and maintain joint working relationships, provide specialist support to all Jobcentre staff and act as the first point of contact in communities for organisations and services.

Although there is no specific assessment carried out, the Department regularly evaluates the role to ensure we deliver the best service possible and we have had, and continue to receive positive feedback from customers and external stakeholders regarding their experience of working with Armed Forces Champions.

Written Question
Jobcentres: Armed Forces
Tuesday 12th March 2024

Asked by: John Healey (Labour - Wentworth and Dearne)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many Armed Forces Champions are employed in Jobcentres.

Answered by Mims Davies - Minister of State (Department for Work and Pensions)

The Department’s Armed Forces Champions model is based around champions being allocated to Jobcentre Plus Districts, rather than individual Jobcentres. This means that there is at least one Armed Forces Champion role allocated to each Jobcentre Plus District supported by a Group network, with resources in the network targeted where there are geographically particularly high levels of demand.

Staff Roles

Staff in Post

ABM FTE

Armed Forces Champion Lead

10

10

Armed Forces Champions

50

40

Grand Total

60

50

Source: DWP’s internal Activity Based Model (ABM)

Notes:

  • Data is correct as of 29th February.
  • Data for Armed Forces Champion staff has been derived from the Department’s Activity Based Model (ABM).
  • Staff in post and ABM FTE (Full Time Equivalent) have been rounded to the nearest 10.
  • The number of staff that are Armed Forces Champions and Armed Forces Lead is unpublished management information, collected and intended for internal department use and has not been quality assured to National Statistics or Official Statistics standard. As the Department holds the information, we have released it.

Parliamentary Research
Managed migration: Completing Universal Credit rollout - CBP-9984
Mar. 11 2024

Found: Sources and subscriptions for MPs and staff We try to use sources in our research that everyone can

Select Committee
Citizens Advice
 PUC0004 - Progress in implementing Universal Credit

Written Evidence Mar. 11 2024

Committee: Public Accounts Committee

Found: People with English as an additional language face barriers to accessing support from DWP and jobcentres