Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, what steps she is taking to monitor the quality of the deployment of British Sign Language AI across public services; and whether Deaf people have been consulted on that deployment.

85294: We are not aware of any digital public services currently using AI generated BSL content. The Service Manual and Service Standard guide service teams across the public sector on the design and development of digital services, including those enabled by AI.

A service must be accessible to everyone who needs it, including services only used by public servants. Digital services must meet level AA of the Web Content Accessibility Guidelines (WCAG 2.2) as a minimum and service teams must include disabled people and people who use assistive technologies in the design of those services.

The compliance of central government digital services with the WCAG regulations is monitored by the Government Digital Service.

85295: In addition to above (85294) c) services must make sure the non-digital parts of a service are accessible. For example, government departments must make sure that users who are deaf or have a speech impairment are offered a way to contacting the service (by text, email or in person with a British Sign Language translator or lip reader).

This standard would still apply if the service used BSL content that was AI generated.