Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what steps she is taking to improve support available for people to (a) access and (b) use Government Gateway accounts.

Government Gateway is easy to access and use. It is available 24 hours a day, all year round. For the period April 2024 to March 2025, it had over 56 million active accounts and was used 434.9 million times to access Government Digital Services.

HMRC provides a user-tested online service for setting up accounts on Government Gateway. Users have three attempts to prove their identity, with dynamic guidance provided after each attempt.

Dedicated customer technical support is available via online form, email, and telephone.

GOV.UK One Login (including face-to-face verification) will gradually replace Government Gateway starting Winter 2025. Plans are in place to ensure effective support during the transition.