Question to the HM Treasury:

To ask the Chancellor of the Exchequer, if he will take steps to support people to access Government Gateway accounts without physical documentation.

Where a customer does not have a driving license or passport, dependent on what records exist for that customer, they can use the following evidence items to prove their identity using Government Gateway:

• Self-Assessment – (If record available) This is a knowledge-based question based on previous tax records.

• Credit Reference – These are knowledge-based questions based on 3rd party credit reference records.

• Tax Credits – (If record available) This is a knowledge-based question based on previous tax records.

If a user is unable to provide sufficient evidence to prove their identity online, they can contact the relevant department (e.g. HMRC or DWP) directly by telephone, post, or face to face (DWP Only).

There are no plans to improve or add additional options to Government Gateway to enable people to prove their identity – instead additional methods to prove identity will be provided by Gov.UK One Login (including face-to-face verification) which will gradually replace Government Gateway starting Winter 2025.