Question to the Attorney General:

To ask the Attorney General, what redress is available to victims where repeated administrative errors by the Crown Prosecution Service result in a criminal trial being postponed on multiple occasions; and what assessment she has made of the potential impact of such delays on access to justice for elderly and seriously ill victims.

Where victims feel dissatisfied with the service provided by the Crown Prosecution Service (CPS), they can submit a complaint through the CPS complaints procedure. The CPS operates a three stage complaints procedure where complaints relate to the standard of service provided by the CPS. In these cases, the final stage of the complaints process is referral to the Independent Assessor of Complaints (IAC). If the complaint is upheld, the CPS will apologise, and attempt to put the matter right wherever possible, as well as take steps to ensure that it does not happen again. In exceptional cases, where there has been an error on their part and there is clear evidence of uninsured material loss or severe distress caused by maladministration or poor service, a modest consolatory payment may be offered. Following an IAC review, victims who believe the CPS has failed to meet its obligations under the Victims’ Code may ask their MP to refer their complaint to the Parliamentary and Health Service Ombudsman, which can consider whether any further investigation or redress is required.

Tackling delays in the criminal justice system is an important part of delivering the swift justice that victims and witnesses deserve and improving confidence in the criminal justice system. The CPS is working with criminal justice system partners to reduce inefficiency and avoidable delay in case preparation. On 1 October 2026, a new Practice Direction on Listing in the Criminal Courts came into effect. This requires courts to convene a Case Progression meeting in the third week before a trial is listed, of which the CPS will attend. This aims to ensure issues requiring operational and judicial resolution are addressed early. The CPS is also taking action to improve its service to victims through its Victims Programme.