Police: Professional Standards

Zöe Franklin Excerpts

Tuesday 16th September 2025 Commons Chamber

[Ben Maguire]

I completely agree we must hold our police officer to the highest standards, particularly when it comes to complaints. If those standards do not meet the threshold that we all rightly expect, we need to have a robust complaints system, in which we can have proper trust and confidence.

I will quickly mention one more constituent case—that of another teenage girl, who was sexually assaulted by a close neighbour and has had to move away from the family home while the investigation continues for months and months, without any updates at all from the police. I am afraid that the list goes on.

I am sure that other Members will agree that one of the greatest privileges of being a Member in this place is meeting some really inspiring constituents. The bravery of those young girls, and Lisa’s relentless campaigning on behalf of her son, have inspired me. I am proud to bring their cases before this House.

To conclude, I ask the Minister to please clarify some of the following questions. What can my constituents do when they have legitimate concerns that have not been properly addressed by the complaints process? Clearly, a judicial review is completely out of reach for most of our constituents.

[Zöe Franklin (Guildford) (LD)]

I thank my hon. Friend for his passionate speech on behalf of his constituents on this difficult issue. As other Members have, I pay tribute to my police force, Surrey police. They do great work, but sadly things sometimes do go wrong. I have had to deal with a number of cases in my constituency office where the process has not worked in the way we would all like it to. People have gone to the police with complaints, only to find themselves in distress and unable to trust the outcomes because, in effect, the local force—although also in another case with the Met—has marked its own homework. The complaint has stayed with that force, which does not fill people with the confidence they need for their case. Does my hon. Friend agree that serious consideration is needed? If we want people to trust our fantastic police forces up and down the country, we need to look seriously at the current situation so that we can move to one where other forces review some of the most serious complaints.

[Ben Maguire]

I hope that the Minister heard that suggestion of complaints about one police force potentially being reviewed by another. That seems like a sensible suggestion that, importantly, would give a much-needed sense of independence in our complaints system.

Will the Minister consider introducing a statutory time limit for a response to such complaints, given the long delays faced by my constituents and by myself, when I have inquired on behalf of my constituents—almost a year, in the case I mentioned? The guidance of the Independent Office for Police Conduct is to give complainants 28-day, regular updates on their complaint. That guidance clearly was not followed in any of the cases I mentioned. What can our constituents do to ensure that those 28-day updates happen? Also, what is the current backlog of complaints? Will it be brought back to an acceptable level? How many extra staff have been recruited or are in the process of being recruited to bring it down? Importantly, have frontline officers been drafted away from their duties on the frontline to help reduce the backlog?

Finally, as I said at the start, confidence and trust in our police force are so important. Many people know of the soap opera at Devon and Cornwall police. We have had three chief constables under police and crime commissioner Alison Hernandez. We eagerly await the Government’s rural crime strategy—something that my private Member’s Bill, the Rural Crime (Strategy) Bill, also called for earlier this year. I urge the Minister to act quickly to restore that trust and confidence in the professional standards of our police.

Border Security, Asylum and Immigration Bill

Zöe Franklin Excerpts

Report stage
Monday 12th May 2025 Commons Chamber

[Jo Platt (Leigh and Atherton) (Lab/Co-op)]

I rise to speak in support of the Bill and the Government’s new clauses, as this issue matters deeply. When we talk about immigration and border control, we are not just talking about policies made in Westminster, but about real-life consequences for those seeking refuge. This Bill is a major step forward in building an immigration system that is both firm and fair, both robust and compassionate. Since the general election, this Government have already taken bold action. Over 24,000 people with no legal right to remain have been processed—the most in years. In just one month, enforcement teams raided over 800 businesses, arresting more than 600 people for allowing illegal working practices—a 73% increase on the same period last year.

However, this is not just about numbers; it is about confronting a criminal underworld that preys on human suffering. People-smuggling gangs are profiting from desperation. They are putting lives at risk in the channel and undermining the values of fairness and order that we all believe in. With this Bill, and with new clauses 6 to 8, we can now go even further. We are introducing real criminal penalties for those who supply boat parts—up to 14 years in prison. We are making it a crime to endanger life at sea during illegal crossings, modernising how we process asylum claims by using artificial intelligence to speed up decisions, banning sex offenders from ever claiming refugee status in this country, and putting tough restrictions on bogus immigration lawyers.

Let me be clear: being tough does not mean being cruel. True compassion means creating a system that works for everyone. That includes the people who are coming here, because there is nothing humane about placing vulnerable people from around the world in the most deprived communities in the country, with poor housing, overstretched services, and no opportunity to rebuild their lives.

In Leigh, we have seen that at first hand. This does not relate to the Bill, but I need to mention it: Serco has acquired many properties in my constituency and in the Greater Manchester area generally. Our town has lost its industry. We have fewer job opportunities and a housing crisis of our own, and yet we are being asked to carry a disproportionate burden simply because our homes are cheaper. That is not compassion; it is neglect. People are being housed in failing conditions and no one benefits—not the asylum seekers and not our local residents.

This Government are delivering real results—results that we are seeing for the first time. This is what we need to see. We need to see a fairer system that protects lives, upholds the law and restores order without losing sight of basic human dignity.

[Zöe Franklin (Guildford) (LD)]

I should start by mentioning that I am the vice-chair of the all-party parliamentary group on refugees.

I rise to speak in favour of new clause 21, which would allow asylum seekers the right to work after three months of waiting for a decision. I back this measure for three key reasons: common sense, economic rationale and human dignity. In my constituency, I work closely with a charity called Big Leaf, an outstanding organisation that supports more than 200 displaced young people. Through it, I met Mohi—a young woman who, on arriving in the UK, lived in a hotel for 20 consecutive months. Her husband had nursing experience, and Mohi herself dreamed of becoming a nurse. She told me, “I want to give back to the country that has given me safety. We are here to be useful. We don’t want to rely on benefits. We just want a normal life.” Big Leaf, her peers, her mentors, her colleagues and her employers all recognised what Mohi could become. Everyone saw her potential, except the system. Today she works as a healthcare assistant, and this September she is excited about beginning training at the University of Surrey to become a nurse.

--- Later in debate ---

[Zöe Franklin]

I absolutely agree. I urge colleagues on both sides of the House to vote for new 21 for all four reasons that, between us, my hon. Friend and I have stated.

[Tom Hayes]

So late in the day, with so much said, I am going to take a direction that differs from that taken by some of my colleagues. I want to talk about what border security means for us as a country.

The playwright James Graham says that our country is only the story that we tell about ourselves. With the Conservatives, we were told a story of hopelessness, despair and scapegoating. People were left to believe that we should be frightened by the challenges we face, frightened by our inability to meet them, and frightened by the setbacks that we face and what they say about who we are and where we are going. That is why it is so important for this Labour Government to be correcting that narrative. Getting a grip on our borders, closing asylum hotels, bringing the asylum bill down: those are the basics that people expect. They are what make people feel confident, not frightened—secure, not susceptible to those on the Opposition Benches who would peddle empty promises and, ultimately, let the British people down.