Bus Service Improvement Plans: North-west England

Debate between Yasmin Qureshi and Justin Madders

Wednesday 9th March 2022 Westminster Hall

[Justin Madders (Ellesmere Port and Neston) (Lab)]

It is a pleasure to see you in the Chair this morning, Ms Nokes. I congratulate my hon. Friend the Member for Warrington North (Charlotte Nichols) on securing this important debate on funding—or the lack thereof, as we have heard—and on her excellent introduction. As on many other subjects, she is an excellent advocate for her constituents.

I have spoken before about how the proportion of people in Ellesmere Port and Neston who use private motor transport to get to work is much higher than the national average. Perhaps we should not be surprised about that—we build cars in the constituency, and have done for many years—but I believe it is more a reflection of the poor public transport links that we have in the constituency. The threat to bus services and changes to bus routes are common issues that have come up on many occasions since I was elected. The subject is raised regularly with me by constituents, particularly elderly constituents who rely on public transport to get around, and of course those who travel by bus for work or for education.

The situation is a challenge across the whole constituency, but particularly in the Parkgate and Neston areas. On top of existing services being inadequate to meet my constituents’ needs, it is fair to say that over at least the last decade, there has been a battle to save a service probably once every couple of months. We have not even begun to think about what will happen because of the increase in fuel costs over the last few months—indeed, they spiked over the weekend as well.

Sometimes when facing such threats, we have managed to persuade the bus company to keep the route open. Sometimes the service is retained but rerouted, usually to maximise profit rather than convenience for customers, and sometimes we lose the route altogether. When that happens, it has a huge impact on the people who rely on the services to get to school, get to work, and access medical appointments or other public services.

A current example is the proposal by the Cheshire police and crime commissioner to close Ellesmere Port police station to the public. He proposes that those who need to speak to an officer in person will be able to go to Blacon in Chester. When I asked him how those who do not have a car will be able to get there, answer came there none. There is no direct bus route to Blacon from Ellesmere Port—again showing the lack of strategy and of thinking through the consequences of decisions of that nature.

I shall outline a few examples of how my constituents have been affected over the years by changes to bus services to highlight the really inadequate state of affairs at the moment. About four or five years ago, the No. 7 bus service, which catered for a number of retirement bungalows and people with no other option than to get a bus, was rerouted due to parking issues and the Saturday service was removed altogether. The council intervened but could only negotiate an arrangement to keep the Saturday service for 10 months. Unfortunately, the impact of losing a rural bus grant unfortunately was that we the service was not retained thereafter.

In 2019, Stagecoach, one of the main operators in my area, carried out a consultation regarding changes that it was proposing to services, which it sold as meaning better co-ordination and frequency of buses travelling through the constituency between Chester and Liverpool, as well as a Sunday service via Overpool, and more buses for the Hope Farm estate. What resulted, however, was that the 22 bus service, which was a vital route for my constituents in Neston and Parkgate to attend Arrowe Park Hospital in the constituency of my hon. Friend the Member for Wirral West (Margaret Greenwood), was removed altogether due to low passenger numbers. Stagecoach proposed that customers use a different bus service, but the reality of that, one constituent told me, was having to catch three buses, taking more than an hour, just to attend a hospital appointment. That is not the better co-ordination of bus services that was being sold at the start of the consultation.

The proposed changes also left the Groves estate without any bus service at all along Chester Road between the Strawberry Roundabout and the Whitby High School, leaving a number of elderly constituents who use the bus service to get to the town centre and Ellesmere Port Hospital with a lengthy walk just to get to the nearest bus stop. One constituent told me:

“I will be 88 next month and like my friends and neighbours want to remain independent in my own home, but this lack of public transport is not helping”.

That brings home to me just how vital a proper co-ordinated bus service is.

[Yasmin Qureshi]

On funding, in Bolton we need £30 million, otherwise one third of all buses will be cut. That will impact my constituency massively. Proper funding is so important. Does my hon. Friend agree?

[Justin Madders]

Yes, I agree. At the heart of this, clearly, is a bus service that has been under-resourced for many years. There are two problems: lack of support for operators and lack of strategy, so we keep facing chopping and changing decisions based on commercial considerations that do not necessarily serve the communities. The example of the bus service I have just mentioned means that someone who wants to get to the hospital, even though if it is only a mile from their home, must now take two buses. It is too far for them to walk.

What was also clear from the process was that the consultations were not adequate. Numerous comments were lodged by constituents, but they seemed to make no difference to the results. As I set out, the 22 bus service was not even mentioned as under threat during the consultation. It is hard for people to argue to retain a service when they are not aware that it is threatened. Greater transparency is needed from service providers when they enter such consultations.

The last local change to mention was that, last year, the route of the No. 5, which is an hourly service between Mold and Ellesmere Port calling at Cheshire Oaks—a major employer in the area—was altered, leaving the Stanney Grange estate with reduced access. One constituent who contacted me was distressed about the impact that that would have on her learning-disabled son, who relied on the bus service to get out and about. When we made inquiries, we were advised that Stagecoach had served notice and it intended to reprocure the route and consider costs. Arriva received the contract on a temporary basis and, when there was a further reprocurement, it got an alternative timetable as part of the bid. Some of the routes were retained, but many roads previously served no longer are. Unfortunately, again, constituents lose out.

Those are examples of not only a lack of resources, but a lack of joined-up thinking and strategy on what bus services are for. They are for serving our communities and, clearly, this constant chopping and changing, reducing routes and leaving areas out altogether does not benefit our constituents at all. As my hon. Friend the Member for Warrington North said, 10 years of cuts have left bus coverage at its lowest level in decades. Since 2010, more than 3,000 bus routes and more than 350,000 passenger journeys have been lost, leaving people cut off from friends, family, work and education opportunities, and other public services.

It seems to me that the Prime Minister has no intention of keeping his promise of

“great bus services to everyone, everywhere”,

because, as my hon. Friend said, hidden away in the levelling-up plan is a massive cut to bus funding of £1.8 billion. Figures show that the cost of funding bids submitted by 53 out of 79 local authorities totals more than £7 billion, so it is clear that many areas will miss out. With this Government’s record of picking and choosing winners and losers, I have little confidence that my constituency will benefit from that funding at all.

I am sick of my area missing out on funding for improvements to the community, bus services and other local infrastructure. If we have ambition for the country, it should be for the whole country. We need real ambition; we do not need any more empty promises. We want a real say in the way services are run. We do not want to keep putting in bids for pots of money and then being left at the whim of commercial operators. We want control of our bus services and we want resources to be able to deliver them properly for the benefit of our communities.

Labour leaders in power in cities and towns across the country have the ambition to reverse the decline we have seen over the last decade. We want a London-style system that is run in the public interest, to make buses quicker, cheaper and more reliable for our communities. When I was first elected to this place, I was amazed that I could stand at my local bus stop and wait only a matter of minutes for a bus to turn up, and that I was paying £1.60. I could not get anywhere on a bus in Ellesmere Port for £1.60, never mind across half the city, which is what we can do here in London. It is chalk and cheese. The whole country should have that level of service. It is an ambition that is right for our country, and it is what I want for my community. It is what we deserve, because bus services are a vital part of our community.

How can we level up if we cannot get anywhere on a bus after 6 o’clock at night? How can we level up if bus services are removed at a moment’s notice by operators, without any regard to the effect that will have on the communities they are supposed to serve? How can we level up if we have no power or resources to direct where and when buses go? Let us get on with some delivery. Let us take back control of our buses and serve our communities the way that we want them to be served.