Universal Credit

Stephen Timms Excerpts

Wednesday 17th October 2018 Commons Chamber

[Ms McVey]

I will indeed give way. Who shall I choose from this merry bunch?

[Stephen Timms (East Ham) (Lab)]

One of the representations the Secretary of State will have received is from the Residential Landlords Association saying that a majority of its members are now not willing to let accommodation to universal credit claimants because they quickly get into arrears and cannot pay the rent. Is she proposing some change to address that specific problem?

[Ms McVey]

As the right hon. Gentleman will know, we have made various changes to make sure that we can pay direct to the landlords—that we can give alternative payments. It is only right that we do that. However, when we talk about the difficulties that claimants have got into, it is good to look at the legacy benefits and Labour’s track record. Between 1997 and 2010, benefits claimants’ debt to local authorities increased by £1.8 billion through overpayment and errors in the legacy system. On tax credits, introduced by the Opposition, claimants got into £5.86 billion-worth of debt through error and overpayments. That is a shameful record from the Opposition.

--- Later in debate ---

[Stephen Timms (East Ham) (Lab)]

The right hon. Member for Witham (Priti Patel) is absolutely right to say that change is urgently needed, and I hope that her Front-Bench colleagues will have heard that. Of all the many flaws in universal credit, the worst is the five-week delay between claiming and being entitled to benefit. Ministers can justify this—the Secretary of State had a go at doing so again yesterday—only in the case of people who have just left a monthly paid job and therefore have a month’s salary in the bank. The reality is that a very large number of people do not have a month’s salary in the bank when they make a claim for universal credit. Many are paid weekly or on zero-hours contracts; for all sorts of reasons, many are simply not in the position to have that much money in the bank. I spoke to a claimant on Merseyside at a time when the delay was even longer than it is now. She told me that the jobcentre had sent her away to live on water for six weeks. She reached the point at which she attempted to take her own life. Five weeks without support is not a realistic or acceptable feature of this benefit.

[Chris Philp]

I thank the right hon. Gentleman for raising that important case. Would his constituent not have been eligible to receive an advance payment, had she applied for one? They are now available at 100%.

[Stephen Timms]

She was not told about the availability of an advance payment. They are now being better publicised than when she made her claim, but the problem with advance payments is that people are being plunged into debt right at the start of their claim. For many, it is impossible to get out of debt once the system has forced them on to that slope. The result is that they have to go to food banks. We know that food bank demand rockets when universal credit comes in, because people get behind with their rent and other debts mount. I say to Conservative Members—many of them are fully aware of this—that this is not the way to treat our fellow citizens. Universal credit must be changed to stop this happening.

[Heidi Allen]

I appreciate the right hon. Gentleman giving way, not least because I might run out of time and not be able to say all that I want to say in my speech, including suggesting that it might be a wiser idea to make the advance payment into a first payment. It could be a bit like when people who do not pay their last month’s rent do not get their deposit back. We would look to take something back if anything was due, right at the end of the claim. Does the right hon. Gentleman agree that we should turn the advance payment on its head so that it is no longer a loan that we need to take back?

[Stephen Timms]

The hon. Lady makes an interesting suggestion, and I hope that her Front-Bench colleagues will listen to it. We certainly need urgent change on this point.

Ministers have, perhaps understandably, developed a tin ear to the voices that they should have been listening to over the past eight years, as the warnings about what they were getting into were being sounded. They have not been listening to those warnings, but I hope that they are at least listening to the Residential Landlords Association. They might have heard Paul Cunningham, the chair of Great Yarmouth Landlords Association, on the radio last week, as I did. He said that the majority of landlords in Great Yarmouth were now unwilling to let property to universal credit claimants because they inevitably got into arrears with their rent. He said:

“It is a social experiment that’s gone wrong”.

Of the Department for Work and Pensions, he said:

“They remain in denial about the system”.

His concluding point was that

“it doesn’t make business sense to let a property to a tenant who has no idea of when their claim is going to be processed or how much money they are going to get, and who will invariably end up in arrears”.

That is the reality of the experience of private landlords, let alone the organisations representing claimants that have been making submissions to the Government.

Among the many representations that the Government have received about managed migration, they will have seen the report prepared by the Resolution Foundation, and I hope that they have looked at it carefully. A lot of the submissions expressed deep foreboding about where we are heading with the managed migration programme. The Resolution Foundation made the following recommendation, which I commend to Ministers:

“The managed migration should only begin when the DWP has shown service levels meet a standard agreed with external experts including SSAC”—

the Social Security Advisory Committee—

“and the Work and Pensions Committee. We suggest this should be that 90 per cent of new claims are paid in full and on time”.

The recommendation—an excellent one—is that managed migration should not commence until that level of service can be achieved, and I hope that the Minister will be able to respond to that when he winds up. I commend that idea to him.

It is clear that we are heading into very difficult territory if this goes ahead on the current basis, as is still likely. The Conservative party has been warned about what happens to parties when they go ahead with such projects, given the prospects for universal credit. There is now, however, a chance—there is a moment here—for Ministers to fix these problems. They could take the necessary action; the Chancellor could do so in the Budget on Monday week. I urge them to stop the roll-out until these problems are fixed and not to press ahead in the way that is being proposed. Universal credit was a perfectly sensible idea. Unfortunately, its implementation has been very badly handled. The problems went right back to the start, when the July 2010 Green Paper stated:

“The IT changes that would be necessary to deliver”—

universal credit—

“would not constitute a major IT project.”

How wrong that was, sadly.