Productivity and Economic Growth: East Midlands

Shockat Adam Excerpts
Tuesday 17th March 2026

(6 days, 17 hours ago)

Westminster Hall
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Shockat Adam Portrait Shockat Adam (Leicester South) (Ind)
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It is a pleasure to serve under your chairship, Dr Huq. I thank the hon. Member for Rushcliffe (James Naish) for securing this debate. As my colleagues have mentioned, the east midlands is an absolutely fantastic region with great cities, towns and villages, a fantastic location and the most fundamental thing: wonderful people.

I will give a quick anecdote. Ten years ago, my team, Leicester City, stood at the top of the premiership. We were about to be crowned the champions of England. It was a fairytale. Ten years later, we sit at the bottom of the championship, about to go into league one. That is what happens when we take our eye off the ball: lack of investment, lack of strategy, and taking things for granted.

Much has already been said about the region, and others will say more, but in my short time today I will focus on two things. The first is the manufacturing industry. Leicester was once known for clothing the world, and even today it supports 11,000 jobs in garment manufacturing and retains the rare ability to produce garments end to end in a single city. The capability and skills are there, but unfortunately the investment is not. Businesses face growing skills shortages, particularly in the manufacturing and digital sectors, with vacancies rising by over 150% in recent years.

I ask the Minister three simple questions. First, when will the Government address the clear imbalance in infrastructure and transport funding in the east midlands? Considerably less is spent on transport there than in the west midlands; in fact, compared with Birmingham, it is less than half. Secondly, what more will be done to close the skills gap, particularly through vocational training and apprenticeships aligned to local industry? Thirdly, will the Government use public procurement more strategically, particularly in the defence and NHS supply chains, to support British manufacturing in regions such as Leicester?

The east midlands does not lack potential. What it lacks is parity and equity. With fair investment and targeted support, it can once again be a driving force for UK growth.

Funeral Premises: Environmental Health Inspections

Shockat Adam Excerpts
Tuesday 3rd March 2026

(2 weeks, 6 days ago)

Westminster Hall
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Mark Sewards Portrait Mark Sewards
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The hon. Gentleman is right to point out the example of Scotland, which I encourage the Minister to consider. I think the Government should consider everything the hon. Gentleman set out, which I will come on to.

This debate is about a fundamental issue that many of us find difficult to talk about—death. The treatment and dignity of our dead is not typically a subject for dinnertime conversation; those who have experienced bereavement, which is most of us, know how complicated and emotionally overwhelming it can be. At such a vulnerable time, one of the few sources of comfort should be the reassurance that a trusted funeral director is caring for a loved one with dignity, professionalism and respect. The vast majority of funeral directors live up to and often exceed such expectations. People’s trust has been betrayed by a very small number of rogue operators. Each stunning revelation about a rogue operator —in some cases, they have even desecrated remains—has a compounding effect on the public’s consciousness. People used to believe that the funeral sector was regulated, but they now know that it is not regulated, and they worry about the consequences of that for their families.

There are a variety of options open to the Government to solve this problem. Empowering local authorities to carry out environmental health inspections, which I will get to, is one of them; introducing a national standard is another; and empowering trade bodies should also be considered. Ultimately, however, we have to establish an independent statutory regulatory regime. I want to be clear that inaction is not an option that we should consider. I firmly believe that statutory regulation should be introduced for this sector. However, that will take time and primary legislation to achieve, so we need to consider our options for such regulation and what can happen in the interim.

Environmental health inspections could act as a stopgap before full regulation, or become the statutory regime itself, or both. However, there are differing opinions. I have spoken to representatives of the funeral service industry, including from the two largest trade bodies: the National Association of Funeral Directors, or the NAFD; and the National Society of Allied and Independent Funeral Directors, or SAIF. I have also had discussions with Co-op Funeralcare, having visited its premises in Leeds. I am also very pleased to serve as the vice-chair of the all-party parliamentary group on funerals, coroners and bereavement, which brings together many organisations from across the sector, as the hon. Member for Birmingham Perry Barr (Ayoub Khan) said in his intervention.

Every person and every operator who I have spoken to about this situation is appalled by the cases they have seen. They know how vital public confidence is to the funeral profession. They want the reassurance that a statutory regime will come into place, although views on what it should look like definitely differ.

Environmental health inspections could help to build back trust, but only if there is a unified national standard that funeral premises must adhere to. But that is precisely what we do not have right now: there is no statutory inspection regime in relation to the services provided by funeral directors. My constituent Cody put it best when she said that it is harder to set up a burger van than it is to set up a funeral home. Shockingly, she is right about that.

There are no routine checks or minimum standards of funeral homes outside those established by the trade bodies. The Government are still considering the Fuller inquiry’s recommendations on funeral sector regulation and inspections. I am very grateful for the engagement that I have had on this issue, particularly with the Ministry of Justice, including with the Minister for Victims, my hon. Friend the Member for Pontypridd (Alex Davies-Jones). She met me and some of my constituents towards the end of last year, and she was phenomenal in that meeting.

However, I will take this opportunity to ask the Minister who is here today: what assessment has her Department made of the Fuller inquiry’s recommendation to establish a statutory regulatory regime for funeral directors in England? I appreciate that that is really a question for the Department of Health and Social Care, but given that it also affects her Department, I hope she has a view on it.

That question matters because of the steps that the Government have taken in the past. In May 2024, the Ministry of Justice and the then Department for Levelling Up, Housing and Communities wrote to all councils in England to strongly encourage them to inspect funeral premises. The letter said that this was to reassure the public that the sector as a whole is safe. That was a welcome step at the time, both for the public and the sector, but those visits were never intended as technical deep-dive inspections. Instead, they were conducted to check whether everything was generally in order.

The NAFD supported those visits, and it encouraged its members to co-operate and demonstrate the high standards required of them. It advised the environmental health officers on good practice and hosted webinars to help members to prepare for their visits. However, most of those EHOs had limited experience of visiting funeral premises. It is also unclear the extent to which local authorities communicated their findings back to the Ministry of Justice and to the Ministry of Housing, Communities and Local Government. Has the Minister’s Department collated the information that was collected through those 2024 inspections? If it has, will it use that information to inform any position that it might take in relation to funeral sector regulation?

In my view, it is concerning that those inspections failed to identify the problems that came to light when my constituents needed help. Leeds city council participated in those inspections, but to my knowledge it did not inspect Florrie’s Army or identify it as a provider of concern at the time.

That also highlights a wider issue. There is scope for environmental health inspections to be carried out by local authorities and EHOs, but that approach would probably be best employed as a short-term or interim option. It must not act as a shield against wider regulation of the funeral industry. Environmental health officers may not have the relevant sector-specific experience, but they have the skills in overlapping elements, such as infection prevention, premises hygiene and safety. The benefit of utilising EHOs is that a move to expand their remit would not necessarily require primary legislation in the short term. It would be the quickest route to ensuring some sort of Government-backed regular inspections regime, but the issue of national standards would still be outstanding.

Shockat Adam Portrait Shockat Adam (Leicester South) (Ind)
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We need regulation. One story of the mismanagement of a loved one is one too many. Does the hon. Member agree that in certain faith communities—and especially in the Jewish and Muslim communities—the expediency with which people wish to bury their loved ones must be taken into consideration within that regulation?

Mark Sewards Portrait Mark Sewards
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I could not agree more. Any regulatory regime introduced nationally needs to take into account how different faiths and cultures bury their dead.

In order for environmental health officers to conduct their work properly, they would need the backing of the Local Government Association, but it recently indicated in comments to the BBC that it would prefer the Ministry of Justice to take on the responsibility for a national scheme rather than leaving it at a local level. It would appear that the LGA has no desire to take on the responsibility for inspections on a permanent basis. Does the Minister agree with the LGA’s position?

There are other options available. Both the NAFD and SAIF require their members to undergo inspections, but they have no enforcement powers and there is no requirement for members to register with them as trade bodies—although about 80% of the sector’s players do. These bodies can expel a member, but they cannot stop them operating, and that is the gap that, in time, statutory regulation must fill. There is a strong argument for backing those trade bodies in relation to inspections. They have the respect of the industry, and with Government support and the possibility of placing their inspection regime on a statutory footing, they could play a central role within any future regulatory system. The Government may consider advising consumers to use only funeral directors who are members of the NAFD and SAIF to add an extra layer of protection.

Although this falls under a different Department—the Department of Health and Social Care—it would be remiss of me not to mention the Human Tissue Authority. Expanding its role so that it becomes the sector’s regulator is another option. The HTA has considerable experience and expertise, and expanding its remit may be more time efficient than establishing an entirely new independent regulator from scratch.

Where does this leave us today? In the medium to long term, the inspection of funeral premises undoubtedly needs to come through a statutory regulatory regime and a national standard. That is what the Fuller inquiry recommended, what the majority of the public would back and—importantly for me—what my constituents want. In the short term, the Government must move at pace and come to a decision that can reassure the public and maintain confidence in the funeral sector. That may mean utilising local authorities or the existing capacity of trade bodies to bridge the gap before regulation in the ways that I have described. I do not have all the answers, but any conversation must include the families and victims of these horrific crimes. I use the word “crimes” even though my constituents found nothing actionable when they contacted the police, because what happened to them was abhorrent. They have borne the greatest burdens, and any proposal must work for them.

I want to acknowledge the tireless work of Members from across the House, particularly my hon. Friend the Member for Kingston upon Hull West and Haltemprice (Emma Hardy), who has worked relentlessly on behalf of her constituents to ensure that the voices of the bereaved remain at the centre of every discussion of this topic. Action must be taken as soon as is reasonably possible, both to reassure the public and to recognise the good work of those who operate in the profession and the funeral industry. As everyone in the House knows, introducing primary legislation can take a long time. If we cannot act quickly, we need to consider every non-legislative solution outside of full statutory regulation.

What assessment has the Minister’s Department made of the need for environmental health inspections at funeral premises? What conversations, if any, have taken place between her Department and the Ministry of Justice, the Department of Health and Social Care and the Department for Business and Trade on statutory regulation of the funeral sector? Will MHCLG, through local authorities, be supporting environmental health inspections at any point, now or in the future, and will the Minister commit to wider engagement with the funeral sector ahead of proposed implementation of any kind of inspection?

Families deserve dignity, transparency and peace of mind; the sector deserves Government support in reassuring those families; and Cody, Zoe and Liam, and all the affected families, deserve the peace of mind that what happened to them will never happen to anyone ever again.

Oral Answers to Questions

Shockat Adam Excerpts
Monday 23rd February 2026

(1 month ago)

Commons Chamber
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Steve Reed Portrait Steve Reed
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I hope the hon. Lady’s constituent will be pleased to learn that the reforms we have announced as part of the draft Commonhold and Leasehold Reform Bill, launched recently by the Minister for Housing and Planning, will include capping ground rents so that that kind of abuse cannot happen in future.

Shockat Adam Portrait Shockat Adam (Leicester South) (Ind)
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I refer Members to my entry on the Register of Members’ Financial Interests. An acute increase in service charges of 78% has knocked the residents of Phoenix House in my constituency. The council is the freeholder, and it has overseen a complex arrangement with a private head leaseholder and various commercial managing agents below it. Due to the complexities of these arrangements, the residents have no idea where this 78% increase has come from. Will the Minister commit to introducing a duty of candour so that leaseholders know exactly what they are paying for, and will he further consider a threshold for acute service charge increases?

Steve Reed Portrait Steve Reed
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The hon. Gentleman will have been able to make those points through the consultation, which we launched in order to get to a position where we can simplify the system so that leaseholders know what charges they are being asked to pay and what services they are receiving for them, and to give them greater powers to challenge unfair practices of the kind he has just described.

Ending Homelessness

Shockat Adam Excerpts
Tuesday 21st October 2025

(5 months ago)

Westminster Hall
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Josh Babarinde Portrait Josh Babarinde (Eastbourne) (LD)
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I thank the co-sponsors, the hon. Members for Harrow East (Bob Blackman) and for Liverpool Wavertree (Paula Barker), for securing the debate.

Although Eastbourne might be the sunniest town in the country, its light and sun also cast deep shadows on our town, including through the temporary accommodation crisis and the out-of-area placements that make up 46% of placements in Eastbourne. In many circumstances, there are good reasons why out-of-area placements are appropriate—for example, for survivors of domestic abuse who need to relocate—but all too often, local authorities wrongly take “out of area” to mean “out of responsibility”. In such cases, local authorities leave vulnerable people stranded without the networks or support services that they need, and expect the receiving local authorities and charities to voluntarily meet those needs instead.

In Eastbourne, that trend is increasing. For example, two years ago, in October 2023, Brighton and Hove city council had 42 placements in Eastbourne; today it has 195. That is concerning because in January 2023, for example, a 25-year-old man, who was placed into the Eastbourne area from Brighton and Hove city council, was found dead, but in the month before he died, the council had undertaken no welfare checks. Earlier this year, two more people died in Wilmington Square. In Newhaven, part of the neighbouring constituency, that of my hon. Friend the Member for Lewes (James MacCleary), 10 people have died.

Shockat Adam Portrait Shockat Adam (Leicester South) (Ind)
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Does the hon. Member agree that being homeless should not prevent people from using primary care services, such as GP and dental practices, and the Government must support those practice providers as much as they can?

Josh Babarinde Portrait Josh Babarinde
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I agree that the Government must provide support, but local authorities must do so too. I will come to that point shortly.

This summer, I wrote to the Minister’s predecessor to ask what intervention the Government could make in relation to out-of-area placement policy. In response, the Government said that they will review their out of area placement policy, including considering ways

“to further define where out of area placements are acceptable and expectations on placing and receiving local authorities.”

I welcome that, but could the current Minister confirm the timeline for it? Will she meet with Eastbourne borough council’s leader, Stephen Holt, and me to discuss it? In the meantime, will she also urge Brighton and Hove city council to take responsibility and ensure that it does not let down folks who are vulnerable and need its support?

Oral Answers to Questions

Shockat Adam Excerpts
Monday 13th October 2025

(5 months, 1 week ago)

Commons Chamber
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Alison McGovern Portrait Alison McGovern
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The Chair of the Select Committee makes the case extremely well. If anybody in this Chamber is not worried about temporary accommodation, they are not paying attention; that is how serious this is. It is terrible for our kids, and for the taxpayer, because it is so expensive. I will follow up with her. A lot of work has already been done on the homelessness strategy. We want to get it confirmed as soon as possible. I will engage fully with the Select Committee on the strategy to ensure that we get it right, and we will come back to her shortly with the details of how we will do that together.

Shockat Adam Portrait Shockat Adam (Leicester South) (Ind)
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Every night, over 1,000 children are homeless in my city; they are either in temporary accommodation, or even worse off. Does the Minister agree that this is totally unacceptable for a modern society, and that the Government must bring forward its cross-departmental plan to tackle youth homelessness?

Alison McGovern Portrait Alison McGovern
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I refer the hon. Gentleman to what I just said to the Chair of the Select Committee, but let me confirm again that any child in temporary accommodation, particularly B&B accommodation, who has not got enough space to do their homework pays the price—not just through what they are going through today, but in the future. We cannot accept that. We cannot stand for it, and we should work together across this House to bring this to an end.

Birmingham Bin Strikes

Shockat Adam Excerpts
Tuesday 22nd July 2025

(8 months ago)

Commons Chamber
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Jim McMahon Portrait Jim McMahon
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The way the right hon. Member starts is where I would hope most local authorities do when looking at equal pay, but the reality is that there will always be winners and losers in equal pay where women have been underpaid for a long time. Councils have options here: they can either compensate and pay upwards for all the female workers in post to the comparable male worker, which for most councils in most circumstances will not be affordable, because there are huge sums attached to that; or, to make a package affordable, they have to equalise it out in consultation with the trade unions. That is exactly what has happened in Birmingham.

The issue in Birmingham is very particular to the waste service, where a previous agreement was reached that honestly does not hold when assessed against equal pay in terms of the tasks that are carried out by those workers. In the end, it does not pass the equal pay test, but that is not to say that we are not urging the council and Unite the trade union to continue negotiations to resolve this. We absolutely want the right outcome for the workers and the residents of Birmingham.

Shockat Adam Portrait Shockat Adam (Leicester South) (Ind)
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I, too, thank my hon. Friend the Member for Birmingham Perry Barr (Ayoub Khan) for tabling this urgent question. I also thank the Minister for his answers, and I sympathise with his position, but replacing this workforce, policing the dispute and paying the legal fees has cost the already overstretched council £4 million. All the while, the good people of Birmingham—the very people who voted in a Labour council and many Labour Members of Parliament—are living in foul misery. Does the Minister agree that it would save millions of pounds, improve our relationship with the dedicated bin workers and restore a basic necessity to the people of Birmingham if he intervened to get us out of this stink?

Jim McMahon Portrait Jim McMahon
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Our starting point, of course, is that we want all parties to negotiate in good faith, and we want the local authority to do its best to table a deal that goes as far as it can go, but the red line has to be that it cannot compromise and completely unravel the equal pay negotiations that have taken place, to which all the trade unions—not just Unite—have been a party. Therein lies the issue.

The hon. Member could rightly say—I think this is what he indicates—“Surely you just pay what it takes to resolve the issue with the striking bin workers,” but for the equal pay package to hold, a comparable payment would need to be made to all the female workers in scope, so the numbers he talks about are fantasyland. They are not single-digit millions; they are tens or hundreds of millions of pounds, which goes above both legality and affordability for the local authority. We have urged the council to negotiate in good faith with the trade union and to go as far as it can go, provided that it is lawful, affordable and does not undermine the equal pay liability so far.

Strategy for Elections

Shockat Adam Excerpts
Thursday 17th July 2025

(8 months ago)

Commons Chamber
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Rushanara Ali Portrait Rushanara Ali
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I could not agree more. As my hon. Friend says, young people are passionate, engaged and interested in the issues that affect their lives. It is right that they should have the opportunity to participate in our democracy.

Shockat Adam Portrait Shockat Adam (Leicester South) (Ind)
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According to the latest British social attitudes survey, 60% of the British public now support proportional representation. Given that mayors will be elected under this system from 2027 onwards, why does the Minister refuse even to consider that fairer system so that by the time the next general election comes along, voters will have their views more fully and fairly represented?

Rushanara Ali Portrait Rushanara Ali
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I refer the hon. Gentleman to my previous answers on the same question.

Oral Answers to Questions

Shockat Adam Excerpts
Monday 14th July 2025

(8 months, 1 week ago)

Commons Chamber
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Jim McMahon Portrait Jim McMahon
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My hon. Friend will know that, for the right reasons, we have put a significant amount of energy and time into meeting parliamentarians from across the House to discuss those local issues. Absolutely, we will meet; that will probably be the sixth meeting that we have had with Cornish MPs on this issue. We understand, respect and are investing in the Cornish identity, but we also need to ensure that the devolution agenda moves on at pace and that every part of England can realise its full potential. I am more than happy to meet on that basis.

Shockat Adam Portrait Shockat Adam (Leicester South) (Ind)
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A new report by Crisis shows that only 2.6% of rental properties in my area of Leicester South are affordable to those on local housing allowance. That is a real-terms cut as rents soar, because the Government have frozen housing benefit until 2026. Will the Secretary of State explain how that freeze aligns with the Government’s aim of reducing homelessness, and will the Government urgently review the cap so that people can afford to keep a roof over their heads?

Rushanara Ali Portrait Rushanara Ali
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I refer the hon. Gentleman to my earlier answer: this Government have invested nearly £1 billion to tackle homelessness and rough sleeping. As the Secretary of State has pointed out, we are dealing with the root causes of homelessness. That means investing billions of pounds to ensure that some 300,000 social and affordable homes are created over the decade, so that we can get people into the housing that is urgently needed.

Churches and Religious Buildings: Communities

Shockat Adam Excerpts
Tuesday 13th May 2025

(10 months, 1 week ago)

Westminster Hall
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Shockat Adam Portrait Shockat Adam (Leicester South) (Ind)
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It is a real pleasure to serve under your chairship, Sir Jeremy. I thank the hon. Member for Battersea (Marsha De Cordova) and the right hon. Member for Salisbury (John Glen) for leading the debate. Let me be clear: we do not own these buildings. We are simply their caretakers and custodians for a future generation. Our job is not to profit from them, but to protect them—ideally without charging them 20% for the privilege. These places, whether they are cathedrals, churches, mosques or gurdwaras, are much more than bricks and mortar; they are history books made out of stone and community centres made out of marble.

Let us take, for example, Leicester cathedral: a 12th-century gem so ancient that it gets a shout-out in the Domesday Book. It gives our town a sense of awe and is a much-needed break from the concrete jungle around it. It is also home to King Richard III, who spent 500 years lying low in a car park before getting the royal treatment. Some even say it was his reburial that triggered the greatest miracle in modern sporting history—Leicester City winning the premier league. Was that a coincidence, or was it divine intervention?

Those buildings do not just have beautiful backstories. As many hon. Members have mentioned, they are where the lonely find company and the hungry are fed. Just last week, I visited the Geeta Bhavan mandir in the Clarendon Park area of my city, and the commitment to sustainability and the environment was much more progressive than in half the tech start-ups in Shoreditch. Another example is the local gurdwara, the Guru Amar Das, which serves hundreds of meals daily with no questions asked. In fact, the only question asked is, “Do you want some more?”, to which the answer is always, “Yes”.

This unity and service crosses boundaries—I am a Muslim, and I volunteer for a Sikh charity, the Midland Langar Seva Society, which operates out of a church and serves people of all faiths and no faith. That is what community looks like and what Britain looks like—it is not an island of strangers. I say to the Minister that we cannot put a price on such things, so let us not be the generation that taxes them; let us be the generation that funds them for future generations. Beauty, service and spiritual refuge deserve relief and not receipts.

Holocaust Memorial Day

Shockat Adam Excerpts
Thursday 23rd January 2025

(1 year, 2 months ago)

Commons Chamber
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Shockat Adam Portrait Shockat Adam (Leicester South) (Ind)
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Thank you, Madam Deputy Speaker.

“Hate is the worst 4 letter word that exists”,

said Holocaust survivor Mathilde Middleberg.

I am deeply honoured to be called in the debate. As movingly articulated by the hon. Member for Hendon (David Pinto-Duschinsky), 80 years has passed since the liberation of Auschwitz, but it is heartbreaking to see acts of genocide, hate and evil still happening across the world and increasing threats from a new wind of far-right. The horrors of the camps must never be forgotten, and the testimonies of the survivors are still ringing in our ears and are as relevant today as they were 80 years ago, because what is 80 years in the history of the world but a blink of an eye? Yet, sadly, current events suggest that some people today need a reminder of the lessons of that horror.

For the 75th anniversary of the liberation of Bergen-Belsen, the University of Leicester in my constituency published extracts from the east midlands oral history archive of an interview with Leicester nurse Erti Wilford. Erti treated the survivors of Belsen for two years after its liberation by the British Army. She spoke of approaching Bergen-Belsen and smelling the dreadful smells from as far away as five miles, saying that she had:

“Never seen so much suffering and lice and filth. At Belsen they were just bag of bones and it was just dreadful, but some of them lived, it was quite incredible”.

Erti recalls the excitement of a camp doctor finally being allowed to deliver a baby and return it back to its mother rather than hand it to a guard for execution.

We must remember the names of Anne and Margot Frank, whose final resting place is Bergen-Belsen. They unfortunately died of typhus approximately a month before the liberation.

One would hope that such experiences mean that hate and genocidal and Nazi actions are a thing of the past, but sadly that is not the case. As articulated by the hon. Member for Brigg and Immingham (Martin Vickers), in Bosnia, the trucks arrived and they said, “Men, young and old, tall and short—get on and we will transport you to safety.” Within two weeks, 8,000 Muslim men, women and children were executed.

Anna Dixon Portrait Anna Dixon (Shipley) (Lab)
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I commend hon. Members for their contributions. Would the hon. Member join me in congratulating organisations such as Remembering Srebrenica, which has done so much to remember those Muslim boys and men killed during the Bosnian war, which is now some 30 years ago—we will be remembering that anniversary this year—and to learn lessons as well?

Shockat Adam Portrait Shockat Adam
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I welcome that intervention. All the work being done is absolutely vital.

We have seen genocide in Rwanda, where close to 1 million Tutsi were killed, and now, as we speak, in Sudan. If “never again” means anything, it means that the international community must take decisive action to pursue the perpetrators through the International Court of Justice. Instead, the far right is almost being indulged. Earlier this week, people who rioted on 6 January, who very much have far-right tendencies, were forgiven. Many of them were radicalised online.

This year’s Holocaust Memorial Day theme is to take action “for a better future”. That is why I am delighted to hear from the Minister that education will remain a priority. If we do not learn the lessons of history, we will live them again. Inter-faith work is absolutely vital. That is why I am proud to have been part of a team that set up an inter-faith group so that religions can talk to each other, not point fingers, and build bridges, not burn them. We must also take action against and hold social media firms and publishers to account for far-right misinformation.

I end with the words of Elie Wiesel:

“We must take sides. Neutrality helps the oppressor, never the victim. Silence encourages the tormentor, never the tormented.”