Armed Forces Bill (Second sitting)

Debate between Sharon Hodgson and Johnny Mercer
Wednesday 31st March 2021

(3 years, 7 months ago)

Public Bill Committees
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Sharon Hodgson Portrait Mrs Sharon Hodgson (Washington and Sunderland West) (Lab)
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It is a pleasure to follow my right hon. Friend the Member for North Durham. He is not only a fellow north-east MP, but a highly regarded Member of this House and an expert on these issues, having served not only as an armed forces Minister, but on every one of these Bills since he was elected in 2001. I am therefore very proud to serve on this Committee alongside him.

I rise to speak to new clause 15, which would mean the Secretary of State had to place a duty on all public services to ask new service users a question about whether the respondent is a veteran, has previously served in the armed forces or is a reservist. I know that some services do this already, but this new clause would ensure that all public services ask the question and record the answer. I will come on to reporting when we discuss new clause 14.

Since taking on the role of shadow Minister for Veterans last year, I have heard that veterans and reservists are, more often than not, not asked about their service history and may not feel that it is relevant to the service they are accessing. They could therefore access a public service without anyone ever knowing of their service history. While this may be fine on some occasions, on others it could be a huge barrier to a veteran or reservist receiving the services they really need. That is why the Opposition tabled new clause 15.

In written evidence, the Local Government Association recognised the challenge of identifying veterans in their communities, and went on to say:

“More information about the number of veterans in our communities would help councils better plan their local services to make sure we have the right services in place.”

This new clause would therefore ensure that the majority of veterans and reservists are captured by public services when they access one for the first time. This will, I hope, improve the experiences of veterans and reservists, and allow public services to tailor their offering to the veteran and reservist population in their local area.

I know that some people may not identify themselves as a veteran, perhaps thinking that that term refers to someone older or from one of the world wars or someone having seen active service, which is why the new clause includes asking if the person has previously served in the armed forces. I hope that the Minister will consider this new clause, which will help improve the experience of veterans and reservists when accessing public services for the first time and assist public services in tailoring their offer to the local population. As I mentioned, I will raise reporting when we come to new clause 14.

Johnny Mercer Portrait Johnny Mercer
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I will address new clauses 7 and 15 together. I enjoyed the contributions.

There are some serious points here about the recognition of veterans—particularly our Northern Ireland veterans—which I have worked very hard on over the last couple of years. There is no tiered system of veterans. We are as proud of our Northern Ireland veterans as we are of those who served in Iraq and Afghanistan. Operation Banner was a deeply challenging environment. When I came to this House, I came here with a mandate to improve veterans’ care and the experiences of those who serve. There is perhaps no greater symptom of the betrayal of our veterans by Governments over the past 40 years than prosecuting or going after those who served in Northern Ireland when no new evidence exists and it is simply a question of the politics having changed. There is no other country in the world that endures these issues among its veteran population. The more people who speak on this matter and who become aware of it, the more that the individuals going through these processes will feel support.

The Prime Minister has made commitments to end this disgrace. I have made commitments to end this disgrace. Those commitments stand. It is an incredibly difficult environment and space in which to operate. At no stage have I just cast this matter off to the Northern Ireland Office, as has been alleged by my right hon. Friend the Member for North Durham. I work on this every day in the Department. Unlike my predecessors, I will achieve a result for those people who served in Northern Ireland. We will slowly make progress towards that.

Let me turn to the matter of welfare for those who supported on Op Banner. The creation of the Office for Veterans’ Affairs in 2019 is a marker of this Government’s commitment to her veterans. That never existed before; in previous Governments, under previous Ministers, there was never an Office for Veterans’ Affairs that took responsibility for these issues. We continue to demonstrate our commitment to supporting veterans and making the United Kingdom the best place in the world to be a veteran.

In the strategy for our veterans, the Government committed to improve the collection and analysis of data on veterans’ needs and experiences to inform future policy. I accept that we have poor data on veterans. If we had changed that—perhaps 10 years ago—we would be in a far better position now to calibrate programmes and understand the nuanced challenges in the transition from service life into the community. But we did not do that 10 years ago. We are doing it now. The first money that came into the Office for Veterans’ Affairs went into data and studies to try to understand the scale of the problem, so that we can implement evidence-based policies that genuinely affect and improve the lives of our veterans.

We are going to publish an annual veterans report, which will set out the progress made each year on delivering these objectives so that we can be held to account. As part of this data strategy that will improve collection and analysis of information across a wide range of topics—including veterans’ health and wellbeing; mental health; the frequency of the tragedy that is suicide; employment; housing; and relationships—we are working with stakeholders, other Departments and the devolved Administrations to understand what data already exists, where there are gaps in knowledge and how the gaps could be mitigated, including, where relevant, by adding new veteran markers to datasets. That is happening.

The 2021 census in England and Wales also represented a key opportunity. Using the expertise of the Office for National Statistics, we will be able to use anonymised data provided by the census to better understand the veteran population in England and Wales as a whole, and the huge range of topics affecting their lives, including their health and wellbeing.

New clause 15 seeks to

“place a duty on all public services to include a question on whether the respondent is a veteran, has previously served in the Armed Forces or is a reservist to all new service users.”

This would place an undue and unnecessary burden on public bodies. In keeping with the initial action plan of the January 2020 UK Government’s strategy for our veterans and the New Decade, New Approach agreement, my Department is currently conducting a review of welfare services provided to all veterans living in Northern Ireland.

The Ulster Defence Regiment and the Royal Irish Regiment (Home Service) Aftercare Service was established in 2007 to provide welfare support for Op Banner veterans and their families from within an established service delivery network. My Department recognises that the delivery of veterans’ welfare support in Northern Ireland has grown in a specific way. However, I can provide assurance that a review of the aftercare service has commenced and will establish the potential of the aftercare service to support better our veterans UK-wide in the welfare structure. For that reason, it is imperative that, before further commitments are made, the review is allowed to conclude and bring forward its recommendations on long-term service delivery for veterans in Northern Ireland.

To support our veterans living in Northern Ireland further, we have, for the first time, appointed a Northern Ireland Veterans Commissioner to act as an independent voice and point of contact to support and enhance outcomes for all veterans. I hope that, following those assurances, the right hon. Member for North Durham will agree not to press the new clause.

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Sharon Hodgson Portrait Mrs Hodgson
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It is a pleasure to follow my right hon. Friend the Member for North Durham and my hon. Friend the Member for Portsmouth South. I rise to speak to new clause 14, which calls on the Government to record and then report the following: first, the number of veterans, or families of veterans, who have contacted the Office for Veterans’ Affairs or Veterans UK each year, with an overview of the most commonly mentioned reasons for that contact; secondly, the number of veterans who have applied for a veterans’ railcard, as well as the number of veterans who have applied to the civil service interview scheme, and the proportion who have been successful; thirdly, the number of veterans in the street homeless population; and, finally, the number of veterans who have died by suicide.

I know that the Minister is working on all those areas, but the reality is that without the data we cannot establish what more may need to be done. He is right to celebrate having the veterans’ question on the census for the first time. I look forward to seeing the data published as a result of that. He also often celebrates the veterans’ railcard and the civil service interview scheme, which is why we are keen to hear how they are doing. I have tabled some written questions to find out, and it looks like both are going really well.

New clause 14 relates to my previous speech on public services asking if someone is a veteran or reservist. Such a measure would improve services and help government—at a local and national level—to make policies to address shortfalls. For example, in July to September 2020, 460 households were reported as having additional support needs due to a member having served in the armed forces. But not all local authorities ask, or consistently record and report this data.

We have only a small insight into the number of veterans represented in the street homeless population in London. In 2019-20, 376 people seen sleeping rough in London were recorded as having served in the armed forces; 129 of them were UK nationals. That is an increase from 2018-19, when 322 people seen sleeping rough in London—115 of whom were UK nationals—were recorded as having served in the armed forces. But, again, not all rough sleepers are assessed on their armed forces history, so we cannot say for certain whether these trends reflect what is happening in the whole population of rough sleepers.

Similarly, we do not know the scale of veterans’ suicide. I know that this is a complex issue that the MOD is working on, alongside a further study by Professor Nav Kapur from the University of Manchester, who is looking into the causes of veteran suicide. However, if coroners were mandated to record the service history of the person who has died by suicide, we would be a step closer to understanding the scale of veteran suicide and whether being a veteran played any part in a suicide, as it is not always a contributing factor. New clause 14 seeks to measure the scale of the issue so that we can understand and address it.

I hope that the Minister will see merit in recording and reporting this data to better improve our understanding of veterans’ lives and the challenges they face, and therefore to improve the Government’s response to the issue.

Johnny Mercer Portrait Johnny Mercer
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These new clauses, as I understand them, are linked by a desire to broaden the kinds of issues that the Government are required to report on annually to Parliament in respect of delivery against the armed forces covenant. I will take each new clause in turn and explain why the Government do not believe that proposed additional reporting obligations will work.

New clause 8 would require the armed forces covenant annual report to include comparative data on the terms and conditions of service personnel versus other public sector employees, and an assessment of whether service personnel experience financial disadvantage because of their service. I assure the right hon. Member for North Durham that the Government are committed to ensuring that the terms and conditions of service personnel remain attractive and competitive, and that service personnel do not face financial disadvantage.

The overall remuneration package for service personnel ensures that they are compensated for the additional costs of service life. Whether based in the UK or deployed overseas, service personnel receive additional pay enhancements that recognise the unique challenges of service life, and they are further rewarded with annual pay increments, recognising their development and commitment. On top of that, service personnel continue to be rewarded with one of the most generous non-contributory pension schemes in the country.

I recognise the importance of ensuring that terms and conditions are reviewed regularly. That is the role of the independent Armed Forces Pay Review Body, which we have talked about already this morning. It provides advice to the Prime Minister and the Secretary of State on the remuneration of service personnel, and its remit compels it to consider the need for armed forces pay to be broadly comparable with pay levels in civilian life. The Armed Forces Pay Review Body already submits an annual report on its work to the Prime Minister and the Secretary of State, who then present it to Parliament for the Government to respond to. The recommendations of the AFPRB have always been accepted by the Government. We therefore consider that the additional reporting requirement proposed by this new clause would not provide to Parliament any information that is not already received in the annual AFPRB report.

I move on to new clause 10. I interpret subsections (1) and (2) as requiring all public bodies, particularly Government Departments and Ministers, to have due regard to the principle of the covenant when making policy. If my interpretation is correct, I refer my right hon. Friend the Member for North Durham to answers that I have given elsewhere about extending the scope of the duty to include central Government Departments. Broadly, central Government are already held to account in our delivery of the covenant by the statutory requirement to report annually to Parliament on progress against the covenant. I reiterate that this will remain a legal obligation.

Clause 3 would appear to require the Secretary of State to report annually to Parliament on how other Government Departments have demonstrated due regard to the covenant principles when making policy. Quite apart from the fact that that would impose a disproportionately large administrative burden on Departments—especially the MOD in having to write such a report—the Government consider that the salient information required by Parliament to monitor Government Departments’ progress in delivering the covenant is already contained in the covenant annual report.

Finally, new clause 14 would require the covenant annual report to include new statistics on veterans in several areas, including the number of veterans contacting the Office for Veterans’ Affairs and Veterans UK each year. The Government absolutely recognise the importance of measuring the progress we are making in delivering support for veterans and remain committed to continuous improvement. In terms of both the number and quality of the metrics reported against annually in the covenant report to Parliament, the OVA is working across Government to develop a framework of measures to track progress against the outcomes set out in the strategy for our veterans. We already intend to publish an annual veterans report, setting out our progress in delivering against our objectives. We anticipate that that would also include statistics reflecting the key initiatives, such as the veterans railcard, which my hon. Friend the Member for Washington and Sunderland West mentioned.

In the light of our plans for an annual veterans report, the Government are of the view that these additional reporting requirements for the covenant and the report are not necessary. I hope that, following these assurances, Members will agree to withdraw, or will not press, their new clauses.

Armed Forces Bill (First sitting)

Debate between Sharon Hodgson and Johnny Mercer
Thursday 25th March 2021

(3 years, 8 months ago)

Public Bill Committees
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Johnny Mercer Portrait Johnny Mercer
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I am afraid I do not agree. We need to take this sequentially. It is an important move down to OR-7, and it will be reviewed again in due course. We want to make this the fairest justice system available, and if that includes moving beyond OR-7, we will do so in future, but at this time I do not agree with the hon. Gentleman. An appreciation of these factors comes with experience and, to a certain extent, with rank and the exercise of leadership and command over others. That is not the same as having served a specific period of time in the armed forces, as proposed in the amendment. In the light of that, we concluded that those at the rank of OR-7 and above are most likely to have the breadth of experience necessary to undertake the required role in sentencing. I have considered and answered the hon. Gentleman’s points. I hope, following these assurances, he will agree to withdraw the amendment.

Question put and agreed to.

Clause 2 accordingly ordered to stand part of the Bill.

Clause 7

Concurrent jurisdiction

Sharon Hodgson Portrait Mrs Sharon Hodgson (Washington and Sunderland West) (Lab)
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I beg to move amendment 19, in clause 7, page 4, line 26, at end insert—

‘(4A) Guidance under (3)(a) must provide that murder, manslaughter and rape must be tried in civilian court when offences are committed in the UK.’.

This amendment will ensure that the most serious crimes – including murder, manslaughter, sexual assault, and rape - are tried in the civilian courts when committed in the UK.

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Sharon Hodgson Portrait Mrs Hodgson
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It is a pleasure to follow the hon. Lady. New clause 12 would require the Government to do three things: first, to produce a definition of “priority care” to help primary care clinicians to deliver on the commitments in the armed forces covenant; secondly, to conduct a review of mental health waiting time targets for service personnel and veterans; and, finally, to produce a resource plan to meet current waiting time targets. I shall address each in turn.

“The Armed Forces Covenant Annual Report 2020” acknowledges the confusion about what priority care means. It says that

“in practice this remains inconsistent, and there is a lack of clarity about the interpretation of the policy by government, clinicians, and the NHS.”

During oral evidence to this Committee, Ray Lock, from the Forces in Mind Trust, said that

“anything you can do to provide greater certainty would be helpful.”

The first part of this new clause therefore seeks to do just that and provide a definition as to what the Government really mean when they talk about priority care and treatment.

Moving to the second part of the new clause, on a review of mental health waiting time targets for service personnel and veterans, I have already written to the Minister regarding waiting times under TILS—the veterans’ mental health transition, intervention and liaison service—which have not been met. The average waiting time to be offered a face-to-face appointment for TILS in 2019-20 was 37 days, which misses the target of 14 days. Conducting a review of mental health waiting time targets for service personnel and veterans would establish why they are not being met and—to move to the final part of the new clause—what action needs to be taken to address that gap.

I know that the Minister is proud of the launch of Operation Courage, but I urge him to continue to seize this moment to make real and measurable change to the mental health services for serving personnel and veterans. This new clause would bring much-needed clarity to the priority care promised through the covenant and is designed to address the issue of waiting times not being met. I know that the Minister will want to resolve those issues and I therefore hope that he takes the opportunity offered by the new clause.

Johnny Mercer Portrait Johnny Mercer
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I pay tribute to the hon. Member for Washington and Sunderland West and her dogged support for these issues. The problem that the Government have with new clause 12 is the fact that this stuff is already covered in the annual covenant report, as required by the Armed Forces Act 2006. On the issue of waiting time targets and resource plans, I refer hon. Members to the armed forces covenant report, which contains that suite of metrics concerning physical and mental health service provision.

I recognise that the hon. Lady has written to me, and I am investigating the figures that were presented in the House. I have a dashboard that shows me waiting times in TILS, the CTS, which is the complex treatment service, and HIS, the high intensity service, across the country. If it is wrong, I will write to her and correct the record, but above that, I will do everything I possibly can to drive down those waiting times.

The metrics assessing health service performance are kept under constant review to ensure that they continue to usefully measure the state of health service provision in England. Separate reporting in this case would be disproportionate. Although I appreciate the desire to pin down in general terms the definition of “priority care”, we must be circumspect in doing so or risk the possibility of unduly binding those public bodies that are in scope to a model that would not necessarily meet the needs of the local population. It is for that reason that we designed the legislation around a duty to have due regard. That ensures that service deliverers have the flexibility to cater for local requirements, while ensuring an increased awareness and understanding of the armed forces covenant.

The Department will be developing guidance with a wide range of stakeholders over the next year. It will include an explanation of the unique features of service life and the sacrifices made by the armed forces community. It will explain how these obligations and sacrifices can cause disadvantage for the armed forces community in respect of their ability to access goods and services.

Oral Answers to Questions

Debate between Sharon Hodgson and Johnny Mercer
Monday 15th March 2021

(3 years, 8 months ago)

Commons Chamber
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Sharon Hodgson Portrait Mrs Sharon Hodgson (Washington and Sunderland West) (Lab) [V]
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Last week, we saw Meghan Markle speaking out about how her pleas for support for her mental health crisis were dismissed. While obviously the military is a very different institution, military charities continue to see an increase in demand for mental health support, although people do still struggle to speak out. What steps is the Minister taking to help reduce the stigma around mental health in the military and veteran community?

Johnny Mercer Portrait Johnny Mercer
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I pay tribute to the hon. Member for all the championing she does in this area. Mental health has come on in leaps and bounds, particularly in the last five to 10 years. Actually, this year we are introducing mandatory mental health and fitness training for our armed forces personnel, which they will undergo every year. We are fundamentally changing our approach to mental health, fundamentally making it easier for people to come forward. It does take courage, but I encourage all those who have mental health concerns to speak up. There is help available, and they can get better.

Oral Answers to Questions

Debate between Sharon Hodgson and Johnny Mercer
Monday 1st February 2021

(3 years, 9 months ago)

Commons Chamber
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Johnny Mercer Portrait Johnny Mercer
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I thank my right hon. Friend for his tireless campaigning on this issue. The Secretary of State has taken a personal lead and has recently written to Mary Moreland. As a result, the Department is currently considering how we can best support those represented through her War Widows Association, and, indeed, what that support might actually look like.

Sharon Hodgson Portrait Mrs Sharon Hodgson (Washington and Sunderland West) (Lab) [V]
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I have been speaking to a number of local authorities about their commitment to the armed forces covenant. We already know that many local authorities do a really great job of supporting service personnel, veterans and their families, but having the covenant in law will enhance those responsibilities. When there are more legal responsibilities, will Government funding to local authorities follow?

Johnny Mercer Portrait Johnny Mercer
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The Department is looking to issue in due course statutory guidance on how precisely these matters will be achieved. The key thing is that the legislation is very clear that it does not specify outcomes, but simply ensures that a set of principles is adhered to. That is what the armed forces covenant was always about; it was designed never for advantage, but to prevent disadvantage. That is what this Bill does. It is carefully calibrated to ensure that we raise the floor so that the experience for veterans, the serving community and their families is equal across the nation.

Oral Answers to Questions

Debate between Sharon Hodgson and Johnny Mercer
Monday 7th December 2020

(3 years, 11 months ago)

Commons Chamber
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Johnny Mercer Portrait Johnny Mercer
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Over the course of the past 15 months, the UK’s first Office for Veterans’ Affairs has spent every day trying to design a system to stop veterans who leave the military from falling through the panoply of services that are there. That includes working with the third sector, which has an enormously important role, and also with statutory provision, because we understand that, ultimately, this nation’s duties to its veterans should be ensured—not delivered—by the state. I am determined we will reach the goal that this will be the best country in the world to be an armed forces veteran.

Sharon Hodgson Portrait Mrs Sharon Hodgson (Washington and Sunderland West) (Lab) [V]
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I thank the Minister for his remarks. As he knows, many of our veterans up and down the country have faced loneliness and isolation as they shield during the pandemic, and that feeling will only get worse as we approach Christmas, with the reality of not being able to see family as usual. Will the Minister support and promote the Jo Cox Foundation’s “Great Winter Get Together” to help our veterans who may be experiencing loneliness this winter?

Johnny Mercer Portrait Johnny Mercer
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I would be delighted to support the initiative in the name of my friend, Jo, who was in the same parliamentary intake as me. Loneliness is an acute problem, particularly at this time of year, and I am especially aware that our veterans, who often depend on the sort of face-to-face contact of such things as cognitive behavioural therapy, will have been challenged by the specific circumstances we find ourselves in. I would be delighted to support that effort.

Oral Answers to Questions

Debate between Sharon Hodgson and Johnny Mercer
Monday 2nd November 2020

(4 years ago)

Commons Chamber
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Johnny Mercer Portrait Johnny Mercer
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The hon. Gentleman is right to raise this issue. I spend every day fighting to get more money into the sector. The veterans care sector is changing, and aspects of it needed to change. We have seen a decrease in giving as the overt nature of operations in Iraq and Afghanistan has faded, yet the demand continues to go up. That delta is being met through the new programmes that I have outlined. There is always more to do and I am happy to speak to the hon. Gentleman outside the Chamber to hear his particular concerns.

Sharon Hodgson Portrait Mrs Sharon Hodgson (Washington and Sunderland West) (Lab) [V]
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At the previous Defence questions, the Minister said:

“For too long we have over-relied on the third sector”—[Official Report, 21 September 2020; Vol. 680, c. 611.]

when it comes to veterans’ care, and I totally agree. As far back as June, Cobseo reported that one in 10 armed forces charities will have to close in the next 12 months as a result of coronavirus. The pressures will only intensify with the second lockdown imminent, so what urgent action will the Minister take to ensure that no gaps in charity provision and vital support arise over the next four weeks?

Johnny Mercer Portrait Johnny Mercer
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I want to be clear with the hon. Lady. A rationalisation and professionalism is definitely currently going on in the veterans’ care charity sector, and in respect of many aspects that needed to happen. My concern is veterans, the provision for them and what it looks like to the veteran. We are working hard to bring together seamlessly the panoply of care, whether it is in the third sector or statutory provision, and we will get there. There are financial challenges, but I am confident that we can meet them and that this country will be the best place in the world to be an armed forces veteran.

Oral Answers to Questions

Debate between Sharon Hodgson and Johnny Mercer
Monday 21st September 2020

(4 years, 2 months ago)

Commons Chamber
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Johnny Mercer Portrait Johnny Mercer
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I thank my hon. Friend for her sterling work. I also thank groups such as Forward Assist for their work on this. I am clear that there are some very good veterans provisions in this country, but there are areas where we need to do a lot better. For example, the experiences of many females who serve are still not what I would like them to be and similarly with females who leave. I would be delighted to meet my hon. Friend to continue my work with Forward Assist. I have seen the work that it has done recently. We are absolutely determined to make this the best country in the world in which to be an armed forces veteran—both for females and males—and we are determined to continue our work on this.

Sharon Hodgson Portrait Mrs Sharon Hodgson (Washington and Sunderland West) (Lab) [V]
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The Wigston review of inappropriate behaviours was published in July 2019 and estimated that it would take from five to 10 years to make a measurable difference. Why then is a review taking place of the Wigston review that was published just over a year ago? Why are charities, community interest companies and external stakeholders excluded from this review of a review?

Johnny Mercer Portrait Johnny Mercer
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The reason we are doing that is very clear. I am aware that, within Government, we are very good at doing reviews, but seeing the impact of those reviews in the real world is something else. What I have asked to do with the Wigston review is to find out where we are with it one year on. The review was not for external organisations; it was an internal report that addressed some serious shortcomings. This review is very clearly shining a light on the Department, showing where we are doing well and where we are doing not so well, and I would be more than happy to share that with the hon. Lady.

Oral Answers to Questions

Debate between Sharon Hodgson and Johnny Mercer
Monday 6th July 2020

(4 years, 4 months ago)

Commons Chamber
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Johnny Mercer Portrait Johnny Mercer
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I would be delighted to look at that. We have secured specific funding during this challenging time—£6 million out of the Treasury, which has gone to over 100 armed forces charities dealing with the unique challenges of this crisis. I am determined that we will realise this Government’s vision to make this the best country in the world to be a veteran. I would be delighted to meet my hon. Friend and find out what more we can do.

Sharon Hodgson Portrait Mrs Sharon Hodgson (Washington and Sunderland West) (Lab) [V]
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I want to start by wishing the Minister and his wife a huge congratulations on the birth of their daughter, Audrey.

The Government’s ambition is to make the UK the best country in the world to be a veteran, and the Opposition obviously share that ambition, but for 10 and a half weeks, the telephone service of the Veterans UK helpline was closed. The Minister will no doubt say that there was an email service, but his own figures show that that email service saw an overall reduction of over 10,000 contacts on average per month between April and June this year compared with last year, proving that veterans were not emailing instead. What assessment has he made of the impact of the closure of the telephone service on those people who would normally have called the helpline?

Johnny Mercer Portrait Johnny Mercer
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I thank the hon. Member for her kind comments about my daughter. She is right—the telephone service was briefly suspended while Veterans UK, like every other organisation in the country, tried to reconfigure its services, to ensure that we met the demand out there. We have helped over 13,000 veterans since 23 March. Per month, we make 470,000 pension and compensation scheme payments. I am still unaware—as I was six weeks ago, when I spoke from the Dispatch Box—of a single veteran whose urgent need has not been responded to, but if she is aware of any, I would be more than happy to meet her and find out what we can do better.