Telegraph Poles: Birmingham

Preet Kaur Gill Excerpts

Tuesday 10th December 2024 Westminster Hall

[Preet Kaur Gill (Birmingham Edgbaston) (Lab/Co-op)]

I beg to move,

That this House has considered telegraph poles in Birmingham.

It is a pleasure to serve under your chairmanship, Ms Vaz, and I welcome the Minister to his place. I want to thank him, as I know he has been working extremely hard on the issue by meeting MPs and working with the industry and regulators. The installation of telegraph poles is an issue that has been landing in the inboxes of MPs across the House and from across the country. In view of that, I hope he does not mind my summoning him to Westminster Hall to take more questions.

I pay tribute to the many constituents I have worked with on the issue over the past two years, including the residents of Vernon Road, Montague Road in Edgbaston, Chad Road, Clarendon Road, Gravel Bank in Bartley Green, and Perrott’s Folly near the Waterworks tower. In particular, I pay tribute to the campaigning of my constituent Lizzy Jordan, who has left no stone unturned in trying to engage with the provider, Brsk, about which I will say more in a moment. Lizzy and our local residents have been a powerhouse. Last year, we managed to convince Brsk to move a pole in front of Perrott’s Folly and the Waterworks tower. This has a huge significance to our heritage, as the towers inspired JRR Tolkien in “The Lord of the Rings”.

We have been pushing Brsk to do right by the residents in our area, but it is exhausting work. Over the past two years, I have engaged with, sent numerous emails to and met Brsk’s west midlands representatives. I joined a resident-led protest against Brsk installing poles outside Perrott’s Folly in my North Edgbaston ward. I have convened and attended a meeting between residents and Brsk about Vernon Road, Clarendon Road and Montague Road. I have written to the last Government and this on several occasions, and submitted evidence ahead of MPs’ roundtables on the issue. I have raised my concerns with Ofcom through letters, and I continue to support my constituents with casework. I think we all agree that it should not take a well-organised community campaign and an active local MP to get a provider to meet its statutory duties, and that is why I have called today’s debate.

I want to say that I and the vast majority of my constituents support the roll-out of new broadband infrastructure. The importance of improving broadband speeds and access to the internet should not be underestimated. Nearly all aspects of our everyday lives —education, work, communication, entertainment—are made possible by the continuous expansion and upgrading of telecoms networks. There are significant digital dark spots in my constituency, such as in North Edgbaston and parts of Harborne, Quinton, Edgbaston and Bartley Green especially. In several areas, superfast broadband coverage is among the worst 10% of areas in the UK. According to recently published House of Commons Library data, 3.8% of lines across my constituency do not even have 10 megabits per second download speeds, with notable clusters of poor coverage in the most deprived areas, such as Bartley Green, and I have asked Brsk to focus on that area.

I am not quick to forget how damaging the pandemic was for many of our children. Particularly in deprived areas with poor connections, we were unable to access remote learning. I and the vast majority of my constituents understand that the roll-out will provide a boost to our economy and set Britain up for the rest of this digital century. This infrastructure will provide opportunities and lower prices, and it can improve people’s lives, but there are ways of going about it. First, we should focus on areas that do not have coverage, not those that do.

As the Minister has himself acknowledged, while the majority of providers are trying to do right by local people by making efforts to consult and not put up poles, some providers in my constituency such as Brsk have occasionally behaved like cowboys by not using existing infrastructure, failing to consult residents with the adequate 28 days’ notice, failing to observe the Disability Discrimination Act 1995 requirements to ensure that pathways are clear and accessible until they are told to do so, failing to secure the right council permits for works, and putting up poles everywhere as the only means to address coverage. Given that Brsk’s business is communications, it is ironic how poor it has been at communicating with its stakeholders. The crux of the issue is that such companies are not exploring alternatives to poles or using existing infrastructure when they can. To give some of many examples—

[Valerie Vaz (in the Chair)]

Order. The sitting is suspended for 15 minutes.

--- Later in debate ---

[Valerie Vaz (in the Chair)]

Order. The debate may now continue until 5.08 pm.

[Preet Kaur Gill]

The crux of the issue is that these companies are not exploring alternatives to poles or using existing infrastructure when they can. I will give some of many examples. Freedom of information requests to our local council revealed that Brsk did not need to put up poles on Clarendon Road in my constituency, because it could have utilised existing ducts—but it did so anyway, ignoring that fact. Vernon Road is another example; BT installed full-fibre to St Paul’s school for girls at that location without any requirement for poles, yet a constituent came to my surgery on Friday to tell me that another pole had gone up, with a notice on the council’s planning portal appearing only after the pole had been erected. That is even after the Minister’s meeting with Brsk.

I have met Brsk and exchanged exhaustive correspondence on these issues. What has struck me in my dealings with the firm is the lack of policy or strategy for work in my constituency. Poles are supposed to be a last resort, but even where they are not needed, like on Vernon Road, several go up anyway. There are now four on that road. Frequently, when issues are raised, they are not listened to. I asked Brsk for a map of where it is planning to roll out poles in my constituency, and it could not give me one. There is either a plan that it will not share or there really is no strategic focus on where the infrastructure is needed.

My constituents have had similar experiences. An elderly constituent wrote to me earlier this year, deeply worried that a Brsk telegraph pole on an adjoining road, installed less than a metre from her back garden fence, was so close that it could easily provide burglars with access to her property. She told me she lives in perpetual fear that her house could be broken into. More importantly, that was avoidable. Had Brsk simply made an effort to engage first with residents about changes in their community, she would not have been left in that situation.

[Mark Garnier (Wyre Forest) (Con)]

I thank the hon. Member for allowing me to intervene. She makes a powerful point on behalf of her constituents. In my constituency, we have a similar situation in Stourport-on-Severn, where firms are using permitted development rights in areas where residents are not even allowed to put up a garden fence because of planning approvals. Does she agree that it is a cynical attempt by many of these providers to build an infrastructure that provides capital value that can be sold on? That is less to do with delivering full-fibre broadband than with making money in the short term for those operators.

[Preet Kaur Gill]

I thank the hon. Member for that important point about the business model. There are alternative ways to implement the infrastructure. In areas like his, this activity does not respect the environment, heritage or planning laws, and we end up with poles erected. Some of them do not even have any lines going through them, which just goes to show that the existing infrastructure meant there was no need for that, but, as he says, it is clearly quite a lucrative business model to sell on the new infrastructure.

[Tahir Ali (Birmingham Hall Green and Moseley) (Lab)]

I thank my hon. Friend and constituency neighbour for giving way. We had similar issues with Brsk when it went on to an unadopted road in a conservation area and started erecting poles. My constituents, Dr Carole McKeown —the secretary for Reddings and Amesbury Road residents association—and her neighbour came to see me. Following the intervention of the Minister, Brsk has agreed to remove the poles, but the point remains that the consultation with and notification of the residents did not happen. These are not isolated incidents. Does my hon. Friend agree that there needs to be tougher action against companies that go about their business without any adherence to the code of conduct?

[Preet Kaur Gill]

I know that the Minister, in summing up, will address that point, because he has been proactive in meeting the regulator and the companies tasked with installing this infrastructure. He has already given them a clear indication of where the Government will go next if they do not adhere to the code. I also know that he has met Brsk since the previous debate on the issue; I thank him for that.

I was interested to read confirmation that Brsk now has guaranteed access to BT Openreach infrastructure to install broadband lines underground, so why is it not doing so? It is not its business model—that is why it is not doing it. I would be interested to learn from the Minister when that was agreed, because Brsk has not been taking advantage of that in my constituency to date.

Some providers are much better at this. I want to ensure that not everybody is painted with the same brush. There are some very good providers. Last year, broadband infrastructure carried out by Pipeline Utilities on behalf of Grain Connect left Willow Avenue in my constituency with some dreadful retarmacking, as well as broken and cracked paving slabs. When I wrote to the organisation about this, it confirmed that the site was inspected, and agreed to replace and relay the broken paving slabs and tarmac. That is exactly how we should be proceeding.

My experience with Brsk has been very different. Repeatedly, it will arrive in an area to erect new broadband infrastructure poles without properly consulting residents or me. We have seen that behaviour on Vernon Road, Clarendon Road, Chad Road and Stirling Road. The company’s idea of consultation appears to be to put up a notice stating its intention to put up another pole—in some cases, with little to no consultation period. Sometimes, I am told, a notice has not gone up at all, despite my best efforts and those of my constituents to raise concerns about the siting of the poles. We have been ignored. This means that the infrastructure ends up causing issues that could have been foreseen or avoided if there were proper consultation.

Poles have been erected in the middle of pavements, obstructing prams, wheelchairs and people with mobility issues. There have been attempts to erect unsightly poles in front of listed buildings, instead of exploring other options. Some roads are being peppered with poles, even when we are told they are a last resort. It is time for stronger action. Clearly, Brsk is not heeding Government advice.

As we all know, since the rules were changed by the previous Government in 2016, there is no requirement for planning permission for poles up to 15 metres in height, and there is no legal requirement for consultation with local residents and businesses. Good practice asks telecoms communications operators to notify the council of their intention to install a pole, as well as to advertise their development proposal within the vicinity of the site, usually via a site notice, but in reality there is no real opportunity to object to an installation. There needs to be a strategy that targets areas of need and uses existing infrastructure.

We are all familiar with the fact that the Electronic Communications Code (Conditions and Restrictions) Regulations 2003 require that, among other things, operators must share apparatus where possible, and use underground rather than overground lines where they can—yet that is not happening in practice. I know roads where as many as five or six poles have been erected. It is ugly, disruptive and excessive, and it impacts on house prices.

As these issues are a matter for the regulator, Ofcom, I seek the Minister’s clarification on what monitoring of these requirements is being carried out to ensure that network providers collaborate and share network infrastructure, and what action Ofcom has been taking against providers who have been found to not comply. When I wrote to Ofcom, it said its role is

“limited to enforcement of the Regulations”

and that, under those,

“operators have significant flexibility…to put up their own poles.”

I know that the Minister has been looking at a revision of the code of practice. We would be grateful if he could say more on that. I also welcome that he has stated that he reserves the right to change the law in this area.

It strikes me that stronger adherence to the regulations on sharing infrastructure is one of those rare examples where stronger regulation will actually save companies and consumers money. Surely it is cheaper for companies to co-ordinate with one another over the sharing of infrastructure than to erect new poles every time they need a new node for their network. It is baffling and frustrating that providers such as Brsk have not been more proactive in anticipating the concerns of the public before Ofcom has had to get involved. Fundamentally, my constituents of Birmingham Edgbaston are asking for respect: respect to influence decisions, and to ensure that broadband infrastructure is implemented in a way that respects their local environment, heritage and public interest.

I would be grateful if the Minister could provide an update on work to amend and strengthen the code of practice, so that operators respond to and engage in good faith with residents. I would also be keen to hear the outcome of his recent engagement with Brsk, having shared with him my experience of dealing with it, and to understand what more we can do to ensure that providers work together to share infrastructure, and that the requirements under the 2003 regulations are adhered to and enforced. I thank the Minister for his attention and look forward to working with him.