(2 weeks, 5 days ago)
Commons ChamberIn recent months, the Department has run the biggest ever pension credit take-up campaign, across TV, radio and online. Some 150,000 pension credit claims were made in the 16 weeks following the winter fuel payment announcement, and the campaign continues. This week, new work to invite all pensioners newly receiving housing benefit to claim pension credit will begin.
I thank the Minister. The latest figures show that at least 800,000 pensioners are eligible for pension credit but do not claim it, which means they have now also lost out on the winter fuel payment that they previously would have enjoyed. Does the Minister think that means-testing is working?
(1 month, 1 week ago)
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I think I should make some progress and give way later. I want to get on to the bit that most Members might not agree with, but at least will explain what we are doing, because we do not agree with the ombudsman’s approach to injustice or indeed to remedy. The right hon. Member for New Forest East (Sir Julian Lewis) and the hon. Member for Salford (Rebecca Long Bailey) rightly noted that is unusual, and it should be unusual. However it is also not unprecedented.
The decision not to introduce a compensation scheme was difficult and complex. The ombudsman assumed, despite evidence to the contrary, that sending letters earlier would have fundamentally changed what women knew and how they acted. However research from 2014 shows that only one in four people who are sent unsolicited letters actually remembers receiving and reading them. The ombudsman does not address this evidence.
I am grateful to the Minister for giving way. Will he confirm whether the Government’s decision and their claim that only 10% of women affected were unaware of the state pension change is based on a survey from 2006 involving just 210 respondents?
If my hon. Friend will allow me to make some progress, I will come to exactly that point shortly.
There was considerable awareness that the state pension age was increasing. I think everyone agrees on that even if they do not agree about the research itself. The research used by the ombudsman, from 2004, shows that 73% of people then aged 45 to 54 were aware that the state pension age was going up. Further research shows that, by 2006—when the ombudsman finds that the direct mailing should have begun—90% of women aged 45 to 54 were aware that the state pension age was increasing. We therefore cannot accept that, in the vast majority of cases—and I appreciate it is in the vast majority of cases—sending letters earlier would have affected whether women knew their state pension age was rising or increased their opportunities to make an informed decision. It would not be reasonable—