Oral Answers to Questions

Michael Ellis Excerpts

Thursday 14th July 2022 Commons Chamber

[Kate Green (Stretford and Urmston) (Lab)]

11. What assessment he has made of the potential impact of the cost of phone calls to Government helplines on low-income households.

[The Minister for the Cabinet Office and Paymaster General (Michael Ellis)]

The Government are committed to answering calls from the public in a timely manner. Where Departments are experiencing surges in demand, performance is being monitored and staffing is being increased. For example, for the weekend of 1 July, the Home Office answered 77% of calls to its helplines within 30 seconds, with an average wait time of one minute and nine seconds.

[Kate Green]

By definition, women eligible for Healthy Start vouchers are on low incomes, but the cost of making calls to the helpline at local rates is prohibitive for many, contributing to the cost of poverty. Will the Minister undertake to speak to Health colleagues to see what can be done to minimise the cost of that helpline and, more generally, look at the cost of calls to helplines across Government that are specifically designed to enable people on low incomes to reach the services and benefits intended to help them?

[Michael Ellis]

We are always looking at these matters. The Department for Work and Pensions reviews the forecasted telephony demand and plans its resourcing accordingly to keep wait times down. All DWP customer telephone lines are freephone numbers. Separately, I should say that the DWP is digitising key parts of its service to increase efficiency.

[Mike Amesbury (Weaver Vale) (Lab)]

13. What assessment he has made of the value for money of the use of funding from the public purse on focus groups.

--- Later in debate ---

[Bell Ribeiro-Addy (Streatham) (Lab)]

T4. This week, the Public and Commercial Services Union called on the Government to launch a public inquiry into racism and bullying in the Cabinet Office. It has more than 80 members of staff formally complaining about racial bullying or profiling, the Government giving a six-figure pay-out to a top civil service for racial discrimination and the former Deputy Cabinet Secretary, Dame Helen MacNamara, warning of a systematic problem with race in the Department. I know the Government claim that there is not institutional racism in the entire country, but it is clear that the Cabinet Office has a problem. Before the Minister refers to the review into racism, which has been branded a whitewash, I ask him what steps he is taking to facilitate the public inquiry that the PCS union has asked for?

[The Minister for the Cabinet Office and Paymaster General (Michael Ellis)]

The Cabinet Office is conducting its own review of the matter, as the hon. Lady referred to. Any incident of racism is unacceptable anywhere, and every effort will be made to alleviate and extinguish the problem to which she refers. The Cabinet Office makes every concerted effort possible, and Ministers will continue to do that to eliminate the pernicious problem to which she refers. I do not accept the premise of her question that the Cabinet Office has an endemic problem in this area, but any example is serious.

[Geraint Davies (Swansea West) (Lab/Co-op)]

T5. On average, two children in every class have a developmental language disorder, which means that they have a two-to-three year language delay. As chair of the all-party group on speech and language difficulties, I arranged a meeting with a Parliamentary Under-Secretary of State for Education. It was then cancelled because he was made Education Secretary. What process is in place to ensure that MPs’ meetings with Ministers are sustained, given that they have the support of the civil servants, in order that disadvantaged groups, such as those children with speech disorders, are not further disadvantaged?

--- Later in debate ---

[Dame Diana Johnson (Kingston upon Hull North) (Lab)]

T10.   After all the decades of cover-up and the appalling treatment of those who were infected by receiving contaminated blood, will the Minister now say that interim payments will be made to those people, as recommended by his adviser Sir Robert Francis in his recent review, where he said there was a “compelling case” for them to be paid? Four hundred and nineteen people have died since the announcement of the inquiry. Time is pressing.

[Michael Ellis]

I heard what the review said and I thank the right hon. Lady for her continued diligence in this area. The infected blood scandal is an appalling tragedy that should simply never have happened. The Government are considering the recommendations and I can assure her that the matter is being given expeditious consideration. We will respond to the recommendations made by Sir Robert Francis QC in his study of a frame- work for compensation for victims just as soon as possible.