Oral Answers to Questions

Max Wilkinson Excerpts

Monday 28th October 2024 Commons Chamber

[Alex Norris]

Our commitment as a Government is to bring communities into that conversation and to make sure local leadership has that say in the service of a wider national goal.

[Max Wilkinson (Cheltenham) (LD)]

5. If she will take steps to regulate property management service providers.

[The Minister for Housing and Planning (Matthew Pennycook)]

The Government are committed to ensuring that those living in the rented and leasehold sectors are protected from abuse and poor service at the hands of unscrupulous property agents. The Government will set out our position on the regulation of letting, managing and estate agents in due course.

[Max Wilkinson]

I thank the Minister for his reply. My constituent Paul faces inflation-busting maintenance cost rises and unexpected in-year fees. His attempts to scrutinise FirstPort’s work and his willingness to fight back have resulted in an exchange of letters with solicitors. When my hard-working office team asked FirstPort for an explanation of what is going on, the company took more than six weeks to reply with inadequate answers, and it did so only when I took the step of contacting it personally to say that I was raising its name in the House today. While long-awaited changes are being considered, what would the Minister advise my constituent and others like him to do in the meantime?

[Matthew Pennycook]

I thank the hon. Gentleman for that question, and I am sorry to hear about Paul’s experience with that particular property management company—an experience that will, I know, be reflected in the experiences of many others across the country. There are two existing routes to redress in such circumstances, the property redress scheme and the property ombudsman scheme, to which people can submit complaints. I will happily write to the hon. Gentleman to set out in full the various sources of advice and support and the avenues for redress that his constituent might pursue before we bring in more fundamental changes to the regulation of the sector.