Financial Services and Markets Act 2000 (Regulated Activities) (Amendment) Order 2024

Lord Sharkey Excerpts

Tuesday 13th February 2024 Grand Committee

[The Parliamentary Secretary, HM Treasury (Baroness Vere of Norbiton) (Con)]

My Lords, this draft statutory instrument makes an update to financial services legislation to make operating a pensions dashboard service a Financial Conduct Authority—FCA—regulated activity. As noble Lords will be aware, the Government have long held the ambition of delivering pensions dashboard services to the public. It is vital that individuals can easily access and view data about their pension savings in one place and at their convenience.

Executed well, pensions dashboards can deliver significant benefits to consumers, providing better access to information about their pensions held in different schemes and putting information about private and state pensions in a single place. This will bring a step change in how people can engage with their pension savings and will finally allow them to have a fuller picture of them. Equipped with this information, individuals will be better able to plan for their retirement, find lost pension pots, seek financial advice and guidance at the right time and, ultimately, feel more in control of their pensions.

As noble Lords will be aware, the Government are supporting the development of the digital architecture needed to make pensions dashboards a reality, as well as facilitating the development of a government-backed pensions dashboard by the Money and Pensions Service. The Government are also supporting the development of private sector pensions dashboards. Different individuals will have different needs, and this will ensure that a range of platforms exist to meet them. However, the Government have been clear that this can take place only with a suitable and robust regulatory framework in place, recognising that consumers using pensions dashboards could be vulnerable to potential harms. It is vital that consumers are adequately protected.

During the passage of the Pension Schemes Act 2021, the Government were clear that the operation of pensions dashboard services should be brought within FCA regulation. This order amends the regulatory perimeter of the FCA to make operating a pensions dashboard service that connects to the Money and Pensions Service dashboard’s digital architecture a regulated activity. Once in force, this will have the effect that anyone choosing to operate a pensions dashboard service will need to be authorised and regulated by the FCA. Firms that are authorised by the FCA and granted permission to undertake the new regulated activity will have to follow the rules and guidance set by the FCA, which has the relevant remit and objectives to establish an appropriate consumer protection framework for pensions dashboards.

As noble Lords will be aware, the FCA consulted on the rules for pensions dashboards. The consultation, which closed towards the end of last year, set out a proposed approach to ensure that the new market for pensions dashboards does not introduce or amplify the potential for consumer harms. We will continue to work with the FCA in the coming months as the regulatory framework is finalised.

This statutory instrument delivers a key part of the framework that we are establishing to make pensions dashboards available to consumers. It is imperative that pensions dashboards operate within a strong regulatory framework, providing appropriate consumer protection so that the consumer benefits of dashboards can be realised. I beg to move.

[Lord Sharkey (LD)]

My Lords, we support this pensions dashboard SI, just as we supported the pensions dashboards project during the passage through the House of what became the Pension Schemes Act 2021. We continue to believe that the dashboards should deliver more information to the consumer in a comprehensive and easily understood way, and that this will make it easier to make better choices.

We understand that providing these dashboards, both for MaPS and for commercial suppliers, is a very complex undertaking. We were not terribly surprised by the delays the project has suffered but we would like some reassurance about progress from the Minister. The new connection date is set for 31 October 2026, but some services may be available before then. Could the Minister tell us when we may now expect the MaPS dashboard to be available to consumers, when we may expect commercial variants to be available and what services short of a full dashboard may be available sooner?

It would also be very helpful if the Minister could tell us when she expects the FCA rules that she mentioned, which were previously consulted on, to be published. It is hard to see commercial enterprises being able to finalise their own dashboards without sight of and understanding of the new FCA rules.

During the debates in the House on what is now the Pension Schemes Act 2021, many of us thought that the MaPS version of the dashboard should be allowed at least a year of operation before commercial versions were allowed to enter the market. Can the Minister tell us whether there is likely to be a period when the MaPS version runs alone?

We also debated the issue of allowing consumers to make transactions via commercial dashboards. Can the Minister say what the current position is? Will transactions be allowed?

The mechanics of the SI before us seem entirely straightforward and are clearly vital to consumer protection. We have no issues with either its purpose or its mechanism. We do have a couple of very minor and tangential questions. First, we are curious about the date of the SI coming into force. Why is it 11 March? Does that date have any particular significance?

The second question relates to the final sentence of paragraph 7.4 of the Explanatory Memorandum, which reads:

“Operating a dashboard may include taking regulatory responsibility for any third parties involved in connecting to MaPS digital architecture on their behalf”.


I would be very grateful if the Minister could unpack that a little. Perhaps she could give an example of such an arrangement. What circumstances would trigger the assumption of responsibility?

[Lord Livermore (Lab)]

My Lords, this SI makes good on a commitment given during the passage of what became the Financial Services Act 2021 to ensure that entities running a pensions dashboard will have to be authorised and regulated by the FCA. This is an important safeguard for pension holders and we welcome the SI, even if it has taken longer than expected to arrive and is not quite the final piece of the pensions dashboard puzzle.

In an age of scams, uncertainty about AI and increasing consumer concern about online safety, perhaps I might ask the Minister about technical safeguards that providers are expected to put in place. I understand that dashboards themselves will not store data, so there is no risk of mass collection. But if an app is not secure and someone is using a device infected with malware, for example, could bad actors still be able to view and therefore exploit data such as account names, numbers and balances? It would be helpful to know what specifications private providers will have to meet—or, indeed, whether the Government or the FCA will be setting any technology specifications at all.

Paragraph 7.1 of the Explanatory Memorandum to this SI states that the regulated entity will be responsible for the actions of third parties connecting to the Money and Pensions Service digital architecture on their behalf. In recent years, there has been a number of examples of websites or apps using plug-ins to process logins which it then turned out had been infiltrated and customer data breached. Are the Government satisfied that the FCA and dashboard providers will be on top of these issues and that they will go to the Information Commissioner if needed?

Although more guidance is being issued about pensions dashboards, it is still not clear when the Government expect the first products to be operational. Does the Minister have a specific target date in mind?

Finally, when this SI was debated in the Commons, the shadow Economic Secretary asked the Minister whether he could confirm whether pensions dashboards would be using the Government’s OneLogin service. The Economic Secretary said he would write on the matter but, as far as I am aware, has not yet done so. Does the noble Baroness have an answer to that point in her brief and, if not, whether she will commit to copying the Economic Secretary’s reply, when it comes, to the participants in this debate today?