Welfare Reform Bill Debate
Full Debate: Read Full DebateLord Knight of Weymouth
Main Page: Lord Knight of Weymouth (Labour - Life peer)Department Debates - View all Lord Knight of Weymouth's debates with the Department for Work and Pensions
(13 years ago)
Grand CommitteeMy Lords, I, too, support the aims of this amendment, which are primarily about protecting certain key benefits but also making sure that they are not subject to the benefit cap, which we will come to later. My noble friend Lady Hayter of Kentish Town carefully set out the challenge that the Minister will have in squaring a circle, in making sure that work pays but also dealing with the consequences of a quite important specific provision. I ask the Minister to reflect briefly in his reply on the fact that free school meals, for example, have more than one public policy aim. How does he go about squaring that? They clearly are a means of effectively transferring a benefit that has a cash value to some of the poorest families in the country, but they also have the effect of making a hot or at least good, nutritious, meal available to children within all those poorest families. That feels like a separate and quite specific policy aim. How will he ensure that that policy aim will be achieved within whatever solution he comes up with?
As the Minister will know—and I certainly support the view of his erudition, which is obviously legendary—the evidence of the efficacy of free school meals goes back to the 1960s. If anything, the evidence suggests the extension of breakfast clubs rather than going in the opposite direction. Some noble Lords, perhaps more on this side of the House, may have read the Observer yesterday, in which there was a piece specifically on breakfast clubs. It looked at both, mentioning in passing that one in four school children in the UK are in a position where the only hot meal that they have in the day is their school lunch. It was talking in particular about breakfast clubs. An interesting head teacher in a very poor area described the benefits of breakfast clubs as being way beyond any cash benefit and being in the energy of children, improving their behaviour and improving their learning. She said:
“It helps with their socialisation skills too. School is about life chances and unless the children have something in their bellies then they are not going to get those life chances they deserve. There is very little money out there in our community and for many it's cheaper to feed the family on takeaway fried chicken than anything else. You see the leftovers in lunchboxes, or rice; we get a lot coming in with just rice.
We tried to run a breakfast club ourselves, it was £1 a day, but the numbers just dwindled away and you realise that it doesn't seem expensive but it adds up, five days a week, three children or more. It's a lot. And you can't turn a child away if they arrive without their £1”.
The article also pointed out that breakfast clubs are starting to shut around the country as a result of a combination of budget cuts and the ending of ring fencing for wrap-around care. If we are not careful and end up with a solution that does not retain the provision of free school meals, we could end up with a double whammy, with the two potential sources of nutritious food available to children disappearing at the same time.
I am just as concerned, as I know everybody in this room is, that the universal credit system continues to make work pay and that we do not find ourselves in a position where someone who is now entitled to free school meals will not be entitled to them in the future. That would be a travesty of the anti-poverty element as well as of the work incentive element of universal credit. It means that we have to consider carefully the other policy implications.
In the years I worked with single parents, I became very aware that the vast majority of parents prioritise spending on their children. In fact, I often met lone parents who went without food themselves in order to buy things for their children. Indeed, there is research that bears that out. I suspect that my noble friend Lady Lister may have done it; she seems to do most of it. The evidence is very clear, but none the less there is a minority who, for a variety of reasons, are not in a position to put the kind of food in front of their children that we would wish them to do. In some cases there simply is not enough money to go round. Since it is cash, it is subject to an awful lot of other pressures: a huge bill coming in, debt collectors, being sanctioned or fined, or other pressures on the budget. At least this is money that is for the child, not simply for the family. I do not want to say any more than that. I am not pretending it is easy. When he replies, will the Minister reflect how he will do those three things: protect those families that currently get the benefit of free school meals; ensure that work continues to pay; and fulfil the other policy objective?
I want to comment briefly on this. I say “briefly” because I have the next amendment, there is more I want to say and I do not want to take up too much of the Committee’s time today. I got a bit of billing from my noble friend Lady Hayter as someone who might know something about this, which daunts me somewhat as I had intended to make a contribution more in keeping with my noble friend Lord Foulkes than my noble friend Lady Hollis in terms of knowing something about it or being something of an expert. My noble friend Lord Foulkes is, of course, the master of the probing question, rather than the probing answer.
My noble friend Lady Hayter and others have set out the quandary that the Minister and the Social Security Advisory Committee are clearly in as regards issues around whether it will be included within the cap, for example. If it is going to be part of a tapering rather than a cliff edge, I hope that extra money is added so that you are not taking money away from those who currently get free school meals. I particularly want to focus on free school meals because if I know anything about any of these things, it is about free school meals, given the time I served as a Schools Minister.
Very much in keeping with what my noble friend Lady Sherlock said, I think there is great importance in ensuring that free school meals continue to reach the child. It is a finely grained argument, but I encourage the Minister to look at whether it is possible to get the money straight to schools rather than including this in universal credit. It is important to note that free school meals are used as a proxy within the education system for all sorts of things, and I am sure in other areas as well. In particular, the level of the pupil premium in England is set by the numbers on free school meals. That presents an opportunity to the Government, if they choose to follow the side of the argument that I would advocate in terms of giving the money to schools, and, through them, to children, rather than having it within the universal credit. If the pupil premium is set on the basis of knowing how many children are eligible for free school meals within a school, it ought to be possible to passport the money for those meals to the school directly, given that most schools now operate a cashless payment system. It will then be possible to passport that money through to children's fingertips, if they use fingerprint technology, in respect of paying for their school meals, or on to their cards, if they use a card system. Either way, if they do not operate that, it is possible to get the money into schools so that we can be confident that children are getting a nutritious meal every day, which is hugely important.
I represented a parliamentary seat in Dorset for some time where I found that the health inequalities were such that a child born in my constituency had a life expectancy 10 years longer than one born in Manchester. A lot of that was to do with issues like whether or not they were getting a decent start to the day as regards food and nutrition and the quality of the nutrition that they were receiving during the day. I know that school meals are a crucial part of that. That is why, in the end, my contribution on this is to encourage the Minister to think about that aspect in terms of the needs of children to get a decent meal every day, rather than how things work within the universal credit.
I have a quick point to make in support of the very strong case made by my noble friends Lady Sherlock and Lord Knight, even if he does not want to be thought of as an expert. If the money for free school meals is paid through universal credit, could the Minister explain how families will know what part of the universal credit is supposed to be for school meals? We know from research that money that is clearly labelled for a particular use is more likely to be spent on that use, but if it is swallowed up in the universal credit, that credit may not be paid to the person responsible for ensuring that the child has money for a school meal or a packed lunch. The danger is that the money will not be spent on the school meal, with all the consequences that my noble friend Lady Sherlock has pointed out.
My Lords, forgive me for taking a little time in introducing this amendment. It seeks to address delivery concerns around the implementation of universal credit and requires a report to be published in both Houses demonstrating that there has been proper, full testing and establishment of things such as the IT systems, the “necessary administrative agreements” and other systems that are necessary to make the universal credit work. I know that, as discussed last week in Committee, we have a much fabled briefing that the Minister is going to give us on delivery. I think that is on 3 November; the sooner we get some detail on that, if nothing else, the better so that we can get the right time and place in our diary. However, I hope that the Minister, in responding to and thinking about this, can at least give us some thought that is on the record.
My intention in moving this amendment is to get some of my concerns about the delivery of universal credit on the record here in this Committee, in front of your Lordships and in the official record. As I have said on other occasions in discussing this Bill, I strongly support the principle of the universal credit as indeed I support the work programme. In many ways, they are both too important to fail but I am worried about failure. My worry is not about the strategy, which is right, but more about the tactics and timing given what else is going on in the environment around the introduction of these reforms, so that they in turn will then affect the reforms being delivered with any success.
My worry is that there is in some ways a time bomb set to go off around 2013-14, as universal credit starts to be introduced, and that we need Parliament to be able carefully to monitor the development of these reforms in order to have reassurance that my worst predictions are not going to come true. There is a high risk around this performance and, as I said at Second Reading, I would like to see the delivery milestones for this programme published. That risk is enhanced given that the additional funding for implementing the universal credit is capped at £2 billion, including the additional AME cost attached to the programme, as I understand it, from my reading of the Public Accounts Committee's recent report. There is a background to that, which I will go on to talk about, and which makes me very anxious.
The background is principally economic but it also involves some of the things that the department itself is responsible for. We are seeing housing benefit changes and planning reforms in the form of the Localism Bill, some that have been discussed in this Bill and others that have been moved in regulation that raise serious questions in my mind around housing affordability and homelessness. We will discuss in Committee the effect of the changes in this Bill on the disabled. There is also the effect of the failure of government economic policy in stimulating growth, which, as we heard last week, is leading to rising inflation and rising unemployment. We know from the Institute of Fiscal Studies’ recent report about worries that another 300,000 children will move into child poverty over the next two years despite the fact that median incomes will remain stagnant or worse, which is quite an achievement given the relative poverty measure for children. The IFS thinks that there will be such a disproportionate impact on poor people's wages and benefits that another 300,000 children will go into poverty.
This impact on unemployment in particular is leading to growing fears among providers of the work programme that there will be a collapse in the viability of that flagship programme in about two years’ time because there simply will not be the jobs for people to go into to be paid by results for. At the same time, the capacity of Jobcentre Plus is being reduced in order to deal with the fallout of an 8,000 headcount reduction over the comprehensive spending review period, which will lead to a loss of talent in the welfare-to-work area, which compounds the loss that has already taken place with people being moved from the flexible New Deal into the work programme. A survey that I saw in the Times last week said that that had led to a 50 per cent loss of talent in the industry already.
There is a £1.4 billion temporary allocation to the DWP to assist with the recession, which is now being withdrawn even though unemployment is going up. All of this, which sounds very rambling, leads to an external environment that will put huge pressure on the Department for Work and Pensions as it is seeking to implement this programme and huge pressure on DWP budgets at the same time. I cannot see that the assumption within the CSR of the DWP's funding settlement of unemployment falling to 1.1 million will hold true. No serious commentator would agree with it. That has implications around the risks to universal credit as a programme. I appeal to the Minister to get his head out from beneath the towel he has to hide under in order to think about these things and think seriously about that external environment.
I have real fears of significant social problems emerging over the next year or so and becoming more acute in two years’ time as a result of all these changes. They will increase the number of people dependent on universal credit and that in turn increases the pressure on it, hence the need for a report to Parliament on delivery to ensure that it is staying on track and that none of my fears is founded. It is worth reflecting on what the new Permanent Secretary at the department said in evidence to the Public Accounts Committee in the other place. When he was asked how risky the change was in respect of universal credit, he replied in Question 58 of the evidence that:
“There is substantial risk in it”.
It does not take a genius to say that there is substantial risk, but it is not just my opinion.
On some of those risks, we are reliant according to the programme on 80 per cent being able to apply online by 2017. I did a lot of work on digital inclusion during my time in the department. It is something for which I have a great passion. In many ways, it is right to be digital by default in the design of a programme like this and then to work hard at making sure that poorer families have access to online so that they can make substantial savings in their household bills, for example, in order to be able to do that.
The question for the Government is: have they allocated resource to get people online? I am sure that they will be working with UK Online and the excellent work that Helen Milner does as its head. Are they extending discussions with her to extend some UK Online centres into job centres? Will they extend the number of terminals in job centres so that people can use them, perhaps with assistance for those who are unable to do so?
The noble Lord might like to know that when I applied online for my state pension, I got a very rapid response. It was so rapid that it set some alarm bells ringing in my mind. I put down a Question—one can look up the date but it would have been in 2005—and at that time only 2 per cent of applicants were applying for state pension, which admittedly is perhaps a skewed distribution, online. There is a long way to go.
Certainly, it is important that individuals such as the noble Lord can apply successfully for their state pension online. We have seen some great successes across government in being able to use digital as the default route—in particular, the student loan application process, and vehicle licensing and road tax services are excellent. The Department for Transport should be a model on how this is being done. But still a significant proportion of the population is not online, despite the best efforts of Martha Lane Fox and the rest, who I wholeheartedly support. The Government need to set out what they are going to do. In education, I introduced a home access programme that got 167,000 families online but it cost quite a lot of money. It was a fantastic, fraud-free scheme using prepaid credit cards. It was great but, I repeat, it cost a lot of money. I would ask the Minister whether he has got the money in his back pocket.
There are big questions around the delivery of IT. I am looking forward to the briefing. The Minister is evangelistic in his enthusiasm for how it will work, which is impressive, and I want to know more. But, at its basic level, what concerns me is that in essence it seems that we will have three IT systems being developed. There is the IT system within DWP to integrate the benefits side of things. As I understand it, it is not much more complicated—it might even be less complicated—than the IT project that the department successfully delivered in respect of ESA, which gives the department considerable confidence. As I think I said at Second Reading, the chief information officer at the DWP, who is one of the better-rewarded civil servants across Whitehall, is an excellent official and deserves every penny of what he gets because he delivers for the taxpayer in this regard.
That complicated database is quite possibly within the capacity of DWP to deliver successfully. However, it has to integrate with another database which is being developed by Her Majesty’s Revenue and Customs for real time information around employers who will have to report in real time how much they are paying their staff. The two databases will have to integrate in order for universal credit to work. That is not just the complication of an integration of two databases.
I know, for example, from the SATs crisis—I was the Minister who oversaw it—that that crisis was as a result of three databases interlocking, corruptions occurring and the data letting us down. In developing this real time information system, HMRC is also developing something based on a tax system, which looks at our personal tax, that has to integrate with a benefits system database, which looks at household tax. You have to make sure that all the data have enough alignment around the identifiers to make sure that the right individuals and households all fit together properly. That seems quite a tall order.
Now I also understand that there is a contingency plan; at last the Government have a plan B. This is good. That is the contingency plan around whether or not the real-time information database at HMRC will work. It can then fall back on the third database, which has to be developed, for self-employed people, who will be self-reporting into a database at HMRC their changes in income and circumstances so that they can be eligible for universal credit. That might be fine in terms of database integration, but it raises a consequent question. If plan B is to work, it needs us to believe that all the employers up and down the land will happily self-report in real time without error or fraud to the HMRC in order for universal credit to be paid accurately. Of course, we all know what happens when either the database falls down or the information going into the database is inaccurate from our experience of tax credits, which in part we are looking to replace through universal credit. As a Member of Parliament, I found that quite a significant proportion of my case work and the work that my staff did for me and my constituents was chasing up problems with tax credits—over payments, when individual families were weighed down with debt to HMRC, which was then at times quite aggressive in chasing it and needed a phone call or a letter from an MP’s office to get it to calm down and be reasonable. We do not want universal credit to suffer reputational damage and cause real problems for families in that way.
If noble Lords are interested in any of this, they may be interested in the Public Accounts Committee report from the other place. Its third recommendation says:
“The Department admits that there are substantial risks attached to implementing major welfare reforms while at the same time reducing its costs. The successful transition to Universal Credit, for example, will depend heavily on the development of a new IT system with HM Revenue and Customs to a very tight timetable. We have often seen problems with delivering new IT to time, budget and specification. The Department should allocate clear responsibility for scrutinising progress of the welfare reforms alongside cost reductions, develop a clear understanding of the risks to each and how they will be managed and encourage staff to report any emerging problems early”.
That is at the root of this amendment. The Public Accounts Committee is saying that there should be clear responsibility for scrutinising progress of the reforms, and that is what I want for Parliament. I want parliamentary scrutiny of the progress of these reforms.
I have mentioned the efficacy of the self-employed database and the plan B for real time information in the HMRC system. I have, in a previous debate in this Committee, mentioned my worries about documentation and housing benefit local delivery, which will be answered in the famous meeting that we are going to have on 3 November. I am sure that there are many more delivery risks that others can think of, but I shall not take up the Committee’s time in going into them. I repeat that I want this to work, but I want it to work in a way that is fair. The Minister, understandably, has to spend time with his head under a towel working out the details, but he also needs to get out and have a look around at the environment into which he is going to introduce this. It is the worst possible economic environment in which to carry out this massive welfare reform; it adds huge risk, as the DWP has to lead the response to a worsening situation in the employment market with limited, effectively capped, resources. I believe that it is a perfect storm, and it is therefore right for this House to demand absolute transparency on the risk assessment and risk management and the delivery of the various milestones in the programme. Indeed, it may be prudent for the Minister to reflect and say, “Let’s get the legislation through, but let’s adjust the delivery timetable until the employment situation has stabilised and we can be confident that the work programme will be able to be delivered successfully, because jobs will then be created by the private sector in order to make that programme a success”. All my worries will then dissipate.
Finally, I want noble Lords to imagine the consequences of this programme going wrong, with people already moving from fortnightly to monthly budgeting having to manage without getting into rent arrears, and so on, then getting no money and facing recovery action. They are already the poorest and most disadvantaged, in part because of policies from other departments having no money; they will have to beg at the door of impoverished local councils for social fund money. That does not bear thinking about in human terms. We know that local authorities will run out of that social fund money and then where will they go? All of that is a scandal, a year or so out from a general election. I am giving political advice to the Minister: that it is in his best interests and in the coalition Government’s interest to take this seriously and to think about the delivery timeline, which may have made sense when it was first written, but I do not believe it makes sense now, given what is going on in the economy.
My Lords, I thank the noble Lord, Lord Knight, for his self-declaration. He is an enthusiast for IT and the changes that it can produce, but he also recognises the difficulties which could overtake anyone who is trying to undertake such a major change as this. It is very difficult. I shall not repeat much of what he said, but his last point is: what happens if we fail with an IT structure that does not deliver the welfare reform that we are looking for? I think that, more than anyone else getting the blame, the political class as a whole will get the blame for a structure under which individuals would suffer. So it is very important to get it right.
Unfortunately, we tend to roll a number of words together. I suppose you might say that the universal credit depends on a substantial, reliable, appropriate and functioning IT system. I have used the phrase “IT system”, which is probably not the correct phrase because we tend to throw these words around. I use a series of analogies, and I hope that noble Lords will bear with me. I used the phrase “daisy chain” because it is the easiest way to describe linking between one system and the next. In essence, there is a number of inputs into the IT structure, some of them from employers and some from potential claimants, and all those pieces of data have to be linked together—hence the phrase “daisy chain”. If you break the daisy change, clearly you do not complete the circle and the person does not get paid at the end.
None of those changes will be possible without substantial shifts, in recent years, in the IT platforms that we have available to us in order to deliver such as programme. If we are going to make this work, we have to ensure that all those parts are working. Of course, there are—most noble Lords would recognise this—two substantial departments of government, both of which have a hand in ensuring that this works. I do not know, but there are plenty of people who will tell me, whether the relationship between the two big departments, Her Majesty’s Treasury and DWP, works as one might hope. If that were the case, you would be looking for the sort of regime where one department was trying to exercise responsibility over another. I hope that that has not happened. I hope that there is genuine cross-departmental working. My first question for my noble friend is: who is taking responsibility? Is DWP sitting in the driving seat, as that is the hub from which all this will happen, and is HMRC material coming across to it in the way that DWP prescribes in order to achieve the result?
My second question relates to the passing on of data. One of the lessons that we and the world have learnt about the passing on of individual items of data connected together is that there is now an international standard for data passing. I would like reassurance from the Minister that we are using the correct ISO standard for the passing on of data. If we are, we can be reassured that not only are we able to pass it on from one department to another, but that it can be passed on to any other part of the system in the public or private sectors, or whoever else wants that piece of data, and that it has the same level of acceptability from one to the other. I would like a reassurance—particularly on what happens at the end, the starting point of which is this data from employers—that we are going to be using and transferring the employer’s data at that ISO level, and that there will be no “Well, we’ll do it this way to start with and move on to a better way later”. I want to be reassured that that happens, because without it we would have some difficulty in achieving the result we want to see.
Yes, I am absolutely aware of that. The Major Projects Authority is looking at the process, and coming up in November or December is the next major independent look through the whole project. It is genuinely independent and quite a tough set of governance.
I am grateful to the Minister. Can he tell us when those reviews will be published and whether they will continue to be published?
The responsibility for those reviews is with the Cabinet Office. It is slightly hazy—I think that is the best word. They seem to get out, but I am not sure of the exact process. I take the point of that question and I will explore and report back to the Committee exactly how that information will be published. It may well be that we would look at extracts. Leave it with me. I take the point and will come back and say exactly how that information will be treated.
I want to clarify for the noble Lord, Lord Knight, his questions on costs because there are a lot of different figures flying around. One of the confusing things is that the figure of £2 billion has genuinely attached itself to two or three different parts of the project so it is easy to get confused. If you see £2 billion you think it is that £2 billion. The first £2 billion is all the costs associated with the implementation and operation of universal credit across the SR10 years, which is not just purely an IT investment. Some £1.5 billion of that is investment in systems, people, estates and other resources to allow the creation of the model. On top of that, there is another £0.5 billion for transitional and future running costs following the launch in October 2013. That £2 billion is a separate £2 billion to the net extra AME costs when it is all in operation compared with the current system. I apologise for the various £2 billions. There are some more running around but let us not get into those.
Yes, that is the £2 billion of the implementation. The £628 million was within the £1.5 billion figure that I was talking about. I apologise for the confusion. There are a lot of figures. There are too many £2 billions. This is the oddest topic to joke about that I have ever come across, but there we are.
The noble Lord raised an issue about the complexity of universal credit in comparison with the ESA. This is a large project. There is no doubt about that. It breaks down to three different projects from the one that the noble Lord, Lord Knight, was talking about. The first is the universal credit administration platform. That is a DWP responsibility. That incorporates large elements that have already been developed, such as the payment accounting system. The next thing is the universal credit real-time earnings calculation and the payment and accounting system. That is basically the front end of the system and the rules engine behind it. Then there is the feed, which is the HMRC RTI system. You are looking almost at two components there: the supply of the information, which is being piloted—those pilots are getting going—and the data cleansing because, as the noble Lord rightly pointed out, getting the data through in a way that is readable and matchable is the key. Currently, the HMRC is working really hard on getting that right. It has got up to a data cleanse of 98.3 per cent and its aim is to push that higher and higher.
On data security, we will use our secure file transfer system, which is already in place between DWP and HMRC and is currently used for national insurance systems as well. We have recently had an independent assessment, which is an extra piece of independent scrutiny, undertaken by IBM on that technology plan. I should add on data sharing, as there was a question from my noble friend Lord German on data standards, that we are using the relevant information—the ISO standard. In fact, it is not a question of having it to be used for universal credit; we are already doing so and it is in place today.
We have a robust governance process with the Major Projects Authority. There is a commitment from me to keep noble Lords well informed on this matter, and I can make that commitment from a stronger position than most Lords Ministers because I am responsible for it. I make that commitment informally and I make it formally. The development can also be monitored by Select Committees in another place—the Work and Pensions Select Committee or the Public Accounts Committee—and they indeed look at it. All the structures are in place to ensure that the introduction of universal credit is properly scrutinised and on that basis I ask the noble Lord not to press this amendment.
My Lords, in my view we have had a useful debate and I hope that others agree. Some helpful and important points were made. The noble Lord, Lord German, talked about the data daisy-chain. Clearly, I hope that he is one of those who will be able to attend at 11.30 am in Room 3A on 3 November to help us scrutinise this. The points that he made about bank accounts and financial inclusion are things that the Minister can take away and reflect on.
The point made by the noble Lord, Lord Boswell, about getting errors seen to quickly and easily—they will inevitably arise—is equally important. I was perhaps clumsily trying to make a point there in respect to the link with rising unemployment, although it is not perhaps directly relevant to universal credit beyond there being potentially more claimants and more volume. That may well not affect the systems but there may well be an increase in the individual cases of error that the system would have to deal with. The substantial worry in increased unemployment is of the capacity of the department itself to oversee the programme when it is distracted by having to deal with the recessionary impacts on it that I outlined. My noble friend Lady Sherlock's points about independent assurance went right to the heart of the issue.
I was reassured, as ever, by the Minister’s detail. The bit I am worried about is that that is what he is focusing on exclusively. I am trying to make the point that there are times when you need to rise above the detail and look at the overall environment in which this is being introduced, and to do your own health check on whether this is the right time—given the economic cycle—to introduce such an ambitious and important reform.
I am reassured by his informal and formal promises to keep this House up to date. In an ideal world, I would ask him, through a Written Ministerial Statement perhaps, to publish the major milestones of the project so that we could anticipate further Written Ministerial Statements in response to each of those milestones as they were reached so that we could have real transparency over the scrutiny. He said there is something hazy around the Major Projects Authority reviews being published and admitted that they tend to come out anyway, so when he looks at that, I hope he decides that, given that they are going to come out anyway, he might as well publish them, then he can take the credit for being an open and transparent Minister, rather than them having to dribble out. Finally, given the confusion around £2 billion and the succession of £2 billions, I would value a note from him to clarify how that works. My guess is that if he copied that to the Committee, it would be gratefully received. On that basis, I am happy to withdraw the amendment.