Digital ID

Debate between Liz Kendall and Nusrat Ghani

Monday 13th October 2025 Commons Chamber

[The Secretary of State for Science, Innovation and Technology (Liz Kendall)]

I have always believed in giving people power and control over their lives: control over the public services they use and how they access childcare, benefits and housing support; control over their data, and who sees it; and control over the choices they make to rent or buy a home, apply for a job, open a bank account, and much more besides. In the age of the smartphone, we can take this control quite literally into our own hands, but too often it feels like we are at the mercy of a system that does not work for us as well as it should. It is one with endless form filling and bureaucracy just for people to prove who they are, and one where they may need their passport to apply for a job, their national insurance number to pay tax and their driving licence to buy a pint or a glass of wine—if they are lucky enough to be asked. Most frustratingly of all, they may have to rummage around in a drawer looking for an old electricity bill just to open a bank account, join the library or enrol their children in school. It is time to fix this: to put power back in people’s hands; to get more out of our public services; and to bring the UK into the modern age.

There are three reasons why we want to introduce a new, free digital ID, available to all UK citizens and legal residents above the age of 16. First, it is about giving people greater agency over their lives. In over 15 years as a local MP, I have lost count of the number of people who have come to me because they have struggled to get the public services they need or had to battle for support from different parts of the welfare state. I am sure many hon. Members will know a frustratingly similar story. People are passed from one person to another, and asked to repeat their story and provide basic information time and again. They are made to fit into a system, rather than the system working for them, which ultimately leaves them feeling as though they are a number on a list, not a human being with a life.

Bringing in a new digital ID is about far more than replacing numerous bits of paper just for people to prove who they are. It is about changing the way the state interacts with its citizens through what I like to see as a new digital key that unlocks better, more joined-up and effective public services that actually talk to one another and fit around them. In building our new system, we will learn from the experiences of other countries, some of which have had digital ID for over 20 years. Many show us just how transformative this can be. In Denmark, a graduate applying for jobs has to log into a portal only once, and their ID automatically links to their school records, saving them retyping their qualifications each time. In Finland, a parent can go online to register their children for day care without uploading a payslip or putting in their salary, and the site automatically calculates the right fee. In Estonia, a digital ID means that when someone has a baby, they do not need to go to a local office to register the birth, sign up for childcare benefits or apply for nursery places. That happens automatically from day one in the hospital, so parents are free to focus on what matters most.

Digital ID has the potential to empower millions of people like that in the UK, with quick, effective, seamless and secure integration between different Government systems. We know that the Tell Us Once service makes the process of registering a death more straightforward, but we should not have to wait until the end of someone’s life to offer them joined-up, personalised support. So our new system will help modernise Government services to fit around people’s lives, rather than forcing them to fit into the system.

The second reason for introducing digital ID is to offer people greater security and actually greater control over their own data. Other countries that have introduced digital ID find that digitally checked credentials are far more secure than physical documents. They are much less likely to be lost or stolen, they have reduced errors and mistakes, and they have helped crack down on fraudsters who can ruin peoples’ lives. Privacy and security will be hard-wired into the system from the start. There will be no pooling of people’s private information into a single, central dataset—it will be a federated data system—and user control will be at the heart of our plans. With a digital ID, people may end up having more choice over what they show the world, not less. If they are buying a drink at the bar, instead of showing a physical driving licence revealing their full name and address, they will be able to prove they are over 18 without even showing their exact birthday if they do not want to. We will ensure that our digital ID operates to international best practice standards for data security and privacy, and we are working closely with the National Cyber Security Centre to ensure it keeps pace with the changing threats we face.

The third and final reason for introducing digital ID is to deliver greater fairness by showing exactly who has the right to work in the UK. Digital ID is not a silver bullet for tackling illegal immigration, but it will be a deterrent to would-be migrants who are considering coming to the UK, alongside all the other action we are taking. Making ID checks both mandatory and digital for all employers will provide us with far more actionable intelligence, so we can move swiftly to identify rogue employers who are not following the rules. Under this Government, illegal working arrests have gone up 50% in the last year. That is progress, but our digital ID will help us to do more. It will be mandatory for right to work checks by the end of this Parliament, helping tackle illegal working, cracking down on rogue employers, creating a level playing field for employers who do the right thing, and giving people who do have the right to be here the cast-iron guarantee that this is their country and that they are welcome in the UK.

For our new ID to be both effective and fair, it must be genuinely inclusive. That is non-negotiable for the Government, and for me personally. Currently, around one in 10 UK adults do not have a passport or a driver’s licence to prove their identity, and around 1.5 million people do not have a smartphone, laptop or tablet, or are digitally excluded for another reason. We are already making progress with our digital inclusion action plan. We will continue to work closely with all the relevant organisations to understand the barriers to inclusion and how they can be overcome, so we bring everyone into the system. I want to hear directly from hon. Members across the House about these matters, and from those in the digital identity sector who have so much experience to learn from. We will consider physical alternatives to the virtual document and face-to-face support for those who need it, such as the 5% of UK households who do not have home internet access. Ultimately, however, we want Britain to be a country where everybody has the digital skills and access to be part of the modern world, including through our new digital ID to unlock more effective services and support.

To conclude, we will launch a full consultation on our plans by the end of this year, including with parliamentarians, the devolved Administrations and members of the public. Legislation informed by that process will follow shortly afterwards. I know hon. Members will have many questions and I look forward to taking them, but let me just say this. Some 92% of people over 16 already have a smartphone. Many of us already use digital credentials held in our phone wallets, from tickets to events and online banking to storing boarding passes. People should expect the same service from the Government. Indeed, we should be criticised if we are not modernising our services to make them easier and more convenient for the public. Years from now, when we look back, I believe that having your ID on your phone will feel like second nature, putting more power directly into people’s hands and giving them more control over how they interact with government and the whole range of services. That is something worth striving for. I commend this statement to the House.

[Madam Deputy Speaker (Ms Nusrat Ghani)]

I call the shadow Secretary of State.

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[Liz Kendall]

Well, Madam Deputy Speaker, that is definitely the first time I have been called a big fat socialist. [Laughter.]

The hon. Lady asks how it will help crack down on illegal immigration. Making ID mandatory and digital will really help us to get, much more swiftly and automatically, more actionable intelligence about rogue employers, and about who are doing the checks they are required to do and who are not.

Secondly, the hon. Lady talks about those who are digitally excluded. As I said in my statement, I take that issue extremely seriously. We actually have a digital inclusion action plan. The Conservatives did not do one for 10 years. If they cared so much about it, perhaps they would have done.

Understandably and rightly, I am sure we will have lots of questions about having the highest possible standards. We will be working to international best practice standards. There are not many advantages to lagging behind so many other countries—many other countries—that have digital ID, but one is that we can learn from their experience when things have gone wrong and how they improved their security. That is what we intend to do.

I finish by saying this. The hon. Lady comes to the Dispatch Box with fire and brimstone, but it is quite interesting that she differs from the shadow Home Secretary. Back in February, the right hon. Member for Croydon South (Chris Philp) backed the idea, saying there were “very significant benefits”. In August, he said the Conservatives should consider it. The Conservatives’ leader in June said that she had moved her position on digital ID and that if it could answer difficult problems then, yes, that was something they would look at. Given the amount of flip-flops on the other side of the Chamber, you would think it was still summer. They are not serious, and they are not credible. Until they are, they are not electable.

[Madam Deputy Speaker]

I call the Select Committee Chair.

[Dame Chi Onwurah (Newcastle upon Tyne Central and West) (Lab)]

The Secretary of State is absolutely right to champion access to a consistent, trusted digital ID. All of us online have digital IDs aplenty already—Facebook, TikTok, His Majesty’s Revenue and Customs, Tesco—so she is right to bring the benefits of one digital ID to my constituents. But making digital ID mandatory for everyone seeking work is poking a stick in the eye of all those with security, privacy and/or Government capacity concerns, which my Committee will be examining as part of our work on digital government. For now, though, can she first confirm that people will be in control of their digital ID data and who accesses it? Secondly, will she say whether it will be procured externally from the private sector or developed in-house by Government digital services?

[Liz Kendall]

My hon. Friend is right to raise the important issues of security—people are rightly concerned about the security of their data, and that is why that will be at the heart of our consultation. In answer to her specific questions: yes, people will control who sees and accesses their data, and we absolutely expect this system to be designed and built within Government, building on the One Login.

[Madam Deputy Speaker]

I call the Liberal Democrat spokesperson.

Points of Order

Debate between Liz Kendall and Nusrat Ghani

Monday 13th October 2025 Commons Chamber

[Madam Deputy Speaker (Ms Nusrat Ghani)]

The hon. Member has put his point on the record, and someone on the Government Front Bench will no doubt be making a note in order to notify the appropriate Ministers. It is appropriate for colleagues across the House to notify colleagues when they are visiting their constituencies for work and political reasons.

[The Secretary of State for Science, Innovation and Technology (Liz Kendall)]

Further to that point of order, Madam Deputy Speaker. I really apologise if we did not inform the hon. Gentleman that we were coming. That was an error and we will make sure that we put it right.

Oral Answers to Questions

Debate between Liz Kendall and Nusrat Ghani

Monday 23rd June 2025 Commons Chamber

[Liz Kendall]

I congratulate, through my hon. Friend, those in his constituency on the fantastic work that he has described. I recently visited an incredible supported internship programme that helps young people with learning disabilities to get work and stay in work, including in our local NHS and with our local hotel voco in the heart of Leicester. This Government are determined to tackle the disability employment gap, which fell under the last Labour Government, although movement stalled under the Tories. We are going to turn this around with the biggest ever investment in employment support, introducing mandatory disability pay gap reporting and looking at what more we can do to support brilliant employers, like the one my hon. Friend described, to recruit and retain more disabled people.

[Madam Deputy Speaker (Ms Nusrat Ghani)]

I call shadow Secretary of State.

[Helen Whately (Faversham and Mid Kent) (Con)]

More than half of new health and disability benefits claims are now for mental health, yet under the Government’s welfare cuts Bill the personal independence payment could be stripped from three quarters of claimants with arthritis and two thirds of those with heart disease but fewer than half of those with anxiety. Does the right hon. Lady believe this is the right decision?

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[Liz Kendall]

Let me tell the hon. Lady what we are doing to improve mental health support for people in this country and to make sure that it is treated with equal importance to physical health: we have made significant progress towards recruiting the additional 8,500 mental health workers we said we would recruit in our manifesto to reduce delays and provide support; we have confirmed funding to help an extra 380,000 patients get access to talking therapies; and we are investing the biggest ever amount in employment support for sick and disabled people. I say to the hon. Lady, who left 2.8 million people out of work due to long-term sickness and 1 million young people not in education, employment or training, that it is about time she apologised to the country and made up her mind about whether she will back our reforms.

[Madam Deputy Speaker]

I remind Members that topical questions and answers should be brief.

Public Authorities (Fraud, Error and Recovery) Bill

Debate between Liz Kendall and Nusrat Ghani

Report stage & 3rd reading
Tuesday 29th April 2025 Commons Chamber

[The Secretary of State for Work and Pensions (Liz Kendall)]

I beg to move, That the Bill be now read the Third time.

This Labour Government were elected on a mandate for change—to create more good jobs in every corner of the country, to drive up living standards for working people and to get our vital public services back on their feet. Delivering our plan for change means ensuring that every single pound of taxpayers’ money is wisely spent and goes to those in genuine need. That is what this legislation will help to deliver, with the biggest-ever crackdown on fraud against the public purse.

It is unacceptable that the Conservative Government allowed fraud against the public sector to spiral to £55 billion a year. That includes a staggering £7.4 billion a year of benefit fraud alone. It is unforgiveable that they failed to ensure that the Public Sector Fraud Authority was fit for purpose, or to properly update the DWP’s anti-fraud powers for 14 long years. When we think of all the new ways in which fraudsters and scam artists rip people off, including by using data and technology, that simply beggars belief. Today we say: no more.

Our Bill updates the powers of the Public Sector Fraud Authority so that it can effectively fight fraud across the public sector on behalf of Government Departments and public authorities. It also makes vital upgrades to the DWP’s fraud powers and sets out new powers to investigate fraud, so that for the first time, our serious and organised crime investigators can apply to the court for a warrant to enter and search the premises of suspected fraudsters, and can seize evidence such as computers and phones. There are updated powers to gather information, so that we can compel third parties such as airlines to give us information, and can require it to be delivered electronically, so that we can tackle fraud as quick as possible. Our new eligibility verification measure will enable us to get crucial data from banks and financial institutions to check if people are getting money they are not entitled to, and if they have more savings than the rules allow, or are fraudulently claiming benefits abroad when they should be living in the UK.

The Bill extends financial penalties to people who have fraudulently claimed any type of DWP payment, including grants and loans, not just benefits, and it gives us new powers to get money back from people who can pay but who have repeatedly failed to do so, bringing our powers in line with those of other parts of Government, such as the Child Maintenance Service and HMRC. All this is being done in a fair and proportionate way; the measures are tightly defined in the legislation, and there are strong safeguards and independent oversight, including through annual reports to Parliament and codes of practice, which we will bring forward in Committee in the other place.

I thank the Minister for Transformation and the Parliamentary Secretary, Cabinet Office, for steering the Bill through its Committee and Report stages, supported by excellent civil servants and House of Commons staff. I thank all members of the Public Bill Committee from right across the House for their detailed questions and thoughtful scrutiny of the Bill. They have done this country a good service, because this Bill provides us with the tools we need to tackle modern fraud in the benefit system and across the public sector, helping to save £1.5 billion over the next five years as part of the DWP’s wider action to save a total of £9.6 billion from benefit fraud and error.

People who work hard and play by the rules, and people who depend on our public services and vital benefits, deserve to have trust and faith in the system, and they are rightly angry when they see people abuse it. Our message is clear: if you knowingly defraud the benefit system or cheat our public services, whether you are a large or small company, a criminal gang or an individual, we will find you; we will stop you; and we will get our money back. This Labour Government will restore trust and fairness in the system and ensure that every pound of public money delivers for the British people and our country. I commend this legislation to the House.

[Madam Deputy Speaker (Ms Nusrat Ghani)]

I call the shadow Minister.