Disabled Access: Thirsk Station

Kevin Hollinrake Excerpts

Wednesday 26th June 2019 Commons Chamber

[Kevin Hollinrake (Thirsk and Malton) (Con)]

I am grateful to you for granting this important debate, Mr Speaker, because train travel has never been more popular or important. Around 20,000 miles of railway track criss-cross our island, and altogether we made 1.8 billion rail journeys last year—a 3% rise on the previous year. I am a frequent rail user, boarding a train every week at York or Thirsk that whisks me to Westminster to represent my constituents, and then boarding another to return home to glorious North Yorkshire in time for my surgeries and visits at the weekend. Importantly, this week the Government legislated for a target of net zero carbon emissions by 2050. Using public transport is one way that we can help to tackle climate change and improve air quality.

[Jim Shannon (Strangford) (DUP)]

This week, most Members across the House took the decision to drive for that net zero carbon outcome for the UK, but that can be achieved only if more people make use of public transport. The fact that those who are disabled are precluded from using many railway stations, such as Thirsk, due to the lack of facilities is absurd. Does the hon. Gentleman agree that the Government must, in future policy relating to climate change targets, enable all people to travel on public transport, not just those who are able-bodied?

[Kevin Hollinrake]

The hon. Gentleman is absolutely right. As I will say later, around 40% of stations do not have access for disabled people, and we know that disabled people are accounting for a greater and greater proportion of our population, so this is hugely important. I am grateful for his intervention.

We need to encourage train use for all users and facilitate access to stations. Trains allow us to commute and explore the length and breadth of our country, from Thurso in the very north of Scotland to St Ives in Cornwall, both of which, I must mention, are replete with step-free access for disabled passengers. This is the essence of the problem: these essentials cannot just be for those who are in the physical prime of their life. Trains and the 2,500 stations that they pass through should be made more accessible for everyone. Everyone, including disabled people, the elderly and parents pushing prams, should have the same opportunity to travel by train.

In particular, Thirsk railway station in my constituency is in need of accessibility improvements, which will make a real difference to people’s lives. As with most stations, trains travel through Thirsk extremely quickly—I have stood on the platform when trains come through at over 100 miles an hour—but Thirsk is unique in that it has an island ticket office and platforms stationed between the tracks. Concrete steps are the only way to access the ticket office and platforms. Passengers must reach the ticket office and both platforms by navigating a barrow crossing the high-speed railway line. This can be a very difficult and even traumatic experience for the elderly, disabled passengers, parents with pushchairs or people heaving heavy suitcases. Thirsk is not alone: 40% of railway stations in England, Scotland and Wales do not have step-free access, and research found that over a third of working-age disabled people had experienced problems using trains in the last year as a result of their disability. A solution is much needed.

The railway industry is on the right track: it is encouraging more people to travel by train using the disabled persons railcard; carriages have been adapted; and I regularly see ramps on platforms, and kindly staff going above and beyond to facilitate access for passengers. Information is also improving and becoming more widely available to disabled users. National Rail has published an access map online, which is a great resource for disabled passengers, but it also highlights the limited access they have to railway stations in my constituency. I quote the entry for Thirsk station:

“customers should note that access to all platforms is via a barrow crossing”—

--- Later in debate ---

Motion made, and Question proposed, That this House do now adjourn.—(Michelle Donelan.)

[Kevin Hollinrake]

The entry continues—

“which is reliant upon staff assistance, and cannot be accessed outside of staffed hours.”

Fortunately, we are starting from a good place in this debate, as improving access to our railway stations for disabled passengers is very much a key priority for the Government. As for further down the line, Network Rail is working towards an entirely accessible transport network by 2030, in which there will be assistance if physical infrastructure remains a barrier. That timetable will remind those of us who remember train travel before privatisation of the British Rail slogan, which is apt: “We’re getting there”.

I am grateful to my right hon. Friend the Transport Secretary and the Minister, whom I met to discuss these issues and our bid to the Access for All funding programme. Access for All is providing £300 million of additional funding to make 73 stations more accessible by 2024. Unfortunately, Thirsk is not one of them. I felt that our campaign was good, and was building up a head of steam. It had strong support from Graham Meiklejohn at TransPennine Express, Grand Central, Graham North for North Yorkshire County Council, Professor Abrahams of the Northallerton and Thirsk Rail Users Group, members of the public, and of course me. I am grateful to all those people, with whom I work very closely on this issue.

Our bid was unsuccessful. Apparently, we fell short on footfall. However, the number of users on these routes continues to increase. There was a 3.6% increase this year, and the population of Hambleton is expected to grow by 4% by 2035, which of course will mean more disabled and elderly people there. I am disappointed that our bid was unsuccessful, but to be fair I am not sure that we adequately highlighted the fact that there is no unaided access to any platform at Thirsk station. We need to revisit our bid, make it more compelling, and point out the growing issues at the station. According to the Rail Delivery Group, in 2018, there were 6,700 people using a disabled person’s railcard in my constituency. That is up from 4,200 in 2015—an increase of 59%. It is great that more people are saving money on their journeys, but what is the point of encouraging the use of that railcard if its users are deterred from using the train, or simply cannot access the platform?

According to the Office for National Statistics, nearly one in five people in England and Wales have some form of disability. Leonard Cheshire estimates that almost 45,000 journeys are made by disabled people at Thirsk station each year. The Equality Act 2010, which I know the Minister is very familiar with, urges the Secretary of State to make regulations to allow disabled persons to travel without unreasonable difficulty in safety and reasonable comfort. I call on the Minister, the Secretary of State and the Department for Transport to ensure that that can happen at Thirsk railway station.

I appreciate that funds are always in short supply; there is no magic money tree. Elected representatives, including my colleagues in the Department, must always consider those footing the bill—the taxpayer—and, of course, value for money. I am keen to work with the Department, TransPennine Express, local authorities and local enterprise partnerships to find a solution. I am very flexible in my approach to ensuring better access to the station. Rather than putting in two lifts, one on either side of the bridge, there is perhaps a business case for putting in a lift on one side of it, and for moving the ticket office on the platform to the other side. That would be a cheaper option. It would save us perhaps around £1 million in our bid. It will be interesting to see what further funding might be made available to facilitate that solution.

As I say, there are alternative cost-effective solutions. I would be keen to hear more from the Department about what can be done. I invite the Minister to Thirsk—it is always a pleasure for anyone to visit Thirsk—to meet the groups I mentioned and help develop a plan. Facilitating access is something we can all get on board with. I look forward to working with Ministers to develop a plan to improve disabled access at Thirsk station and, over time, to see better access to public transport for all.

[The Parliamentary Under-Secretary of State for Transport (Ms Nusrat Ghani)]

I congratulate my hon. Friend the Member for Thirsk and Malton (Kevin Hollinrake) on securing the debate and giving the House an opportunity to address the important subject of accessibility on the railway network. I recognise how important it is for his constituents to have access to the railway, not only to travel to and from work but to see family and friends and go about their daily lives. I must place on record what a strong advocate he has been for his constituents. I know that he is bitterly disappointed by the result of the bid, and I hope that he will allow me to try to explain it.

I see that my hon. Friend the Member for Hexham (Guy Opperman) is also in the Chamber. I believe that he was also very disappointed by the result, and that he, too, campaigned very boldly on behalf of his constituents. I hope that he will remain for the entire debate so that he can hear what more can be made available for his local stations.

Delivering a transport system that is truly accessible to all is of great importance to me. I know that my hon. Friend is aware of the Department for Transport’s inclusive transport strategy, which was published last July. I hope that he takes it as evidence of the Government’s commitment to action to safeguard and promote the rights of all disabled passengers. We do not deny that our strategy is ambitious, but we are determined to deliver it. We want disabled people to have the same access to transport as everyone else by 2030, and if physical infrastructure remains a barrier, assistance will play a role in guaranteeing those rights. I am always told that I am not allowed to repeat this, but I believe that ours is the only country to have such a bold strategy in place. An accessible transport network is central to the Government’s wider ambition to build a society that works for all.

I was pleased to have an opportunity to discuss the specific issues at Thirsk with my hon. Friend back in April. The station was nominated for the additional funding that we are making available over the next five years for the Access for All programme, but it was not successful. As I explained to my hon. Friend when we met, the available funding was heavily over-subscribed. Other stations nominated in the Yorkshire and Humber area had a higher-weighted footfall, which made it difficult to justify Thirsk’s inclusion ahead of other busier stations in the region.

In the event of any future funding bids for Thirsk and, indeed, other stations—I ask my hon. Friend the Member for Hexham to reflect on this—the stations will need to be given a high priority by the industry. The bids will need to be compelling and to have local support, and, ideally, there will be match funding. In the case of most of the new Access for All projects announced in April, significant levels of third-party funding were included in the bids.

As my hon. Friend knows, step-free access is technically available throughout Thirsk station. However, customers must be aware that access to all platforms is via a barrow crossing, which is reliant on staff assistance and cannot be accessed outside staff hours. As my hon. Friend said in his speech, it is not the easiest space to be in for the able-bodied, let alone disabled people. That reflects the fact that most of our stations are Victorian. Those 19th-century stations were not built with the needs of 21st-century passengers in mind, which has left us with the huge task of opening up the rail network to disabled passengers.

[Kevin Hollinrake]

I understand that other stations are in a similar position, but how unusual is it for a station to provide no access to either platform, for either inbound or outbound trains, apart from a barrow crossing, because there is an island platform and an island ticket office?

[Ms Ghani]

Thirsk has particular, unique circumstances, but it is not the only station that is not fully accessible at all times, which is why I think it important to ensure that any bid for Thirsk is rated highly by the train operating company and also comes with match funding. However, I entirely accept that it is not the easiest place to be when trains are whizzing past at high speed.

We must recognise that 75% of journeys are through step-free stations, but that is not good enough; we want to ensure that even more journeys are accessible as well. That is why we continue the Access for All programme. The inclusive transport strategy included a commitment to extend our Access for All programme across control period 6 between 2019 and 2024, with an additional £300 million of funding from the public purse. Those funds will allow design work to restart on all the projects deferred by the 2016 Hendy review into Network Rail delivery and to include even more stations in the programme.

We asked the industry to nominate stations and received more than 300 nominations. Often these nominations were in partnership with local authorities and Members of Parliament, and we must not forget the important local councillors as well. Back in April, we announced that 73 stations would receive funding, including 46 new stations and 27 stations from CP5 deferred by Sir Peter Hendy.

I know that my hon. Friend the Member for Thirsk and Malton will be pleased to hear—I am also pleased to inform the House of this—that I have also made £20 million available for mid-tier Access for All projects. The criteria—[Interruption.] Yes, we will be waiting for those applications for stations to come in, but the criteria for selecting projects will be different from the main programme, as we will focus on stations where accessibility improvements can be delivered with up to £1 million of Government support alongside—I must stress this—significant third-party match funding.

Details of how this funding will be allocated are being finalised now, and we intend to open the nomination process shortly. I will write to all hon. Members to inform them when this happens, and of course I will drop a personal note to my hon. Friends to ensure that they do not miss the deadline for the application.

I want to reflect on the industry’s obligations. It is obliged to ensure that disabled passengers are supported. Each operator is required to have a disabled person’s protection policy in place as part of its licence to operate services; the policy sets out the services that disabled passengers can expect and what to do if things go wrong and commits the operator to meeting its legal obligations by making reasonable adjustments to its services to allow disabled people to use them—for example, by providing an accessible taxi free of charge to anyone unable to access a station.

The Office of Rail and Road recently consulted on revised disabled people’s protection policy guidance, and I have also encouraged the ORR to take enforcement action against train and station operators who are not meeting their disabled people’s protection policy obligations. Every disabled passenger should be confident that the assistance they have booked will be provided. The Department has worked with the Rail Delivery Group to create the new passenger assistance application, which will make it much easier for disabled passengers to book assistance. Many Members will have attended the event organised by the RDG last week to showcase this work.

We also support the ORR’s proposal to introduce a handover protocol as part of the revised disabled people’s protection policy guidance, and we have actively supported the establishment by the industry of an independent rail ombudsman with powers to deal with unresolved passenger complaints.

I hope that I have demonstrated that the Government are committed to improving access at stations for disabled passengers through both specific projects such as Access for All and improvements delivered as part of our wider commitment to improving the rail network. I hope that my hon. Friend the Member for Thirsk and Malton has been reassured that the Government remain committed to investment that will improve rail services and accessibility on the network, and I look forward to receiving an application on behalf of his station, Thirsk, in the next round of funding. I wish him and my hon. Friend the Member for Hexham well.

Question put and agreed to.