Disabled Access: Thirsk Station

Nusrat Ghani Excerpts

Wednesday 26th June 2019 Commons Chamber

[The Parliamentary Under-Secretary of State for Transport (Ms Nusrat Ghani)]

I congratulate my hon. Friend the Member for Thirsk and Malton (Kevin Hollinrake) on securing the debate and giving the House an opportunity to address the important subject of accessibility on the railway network. I recognise how important it is for his constituents to have access to the railway, not only to travel to and from work but to see family and friends and go about their daily lives. I must place on record what a strong advocate he has been for his constituents. I know that he is bitterly disappointed by the result of the bid, and I hope that he will allow me to try to explain it.

I see that my hon. Friend the Member for Hexham (Guy Opperman) is also in the Chamber. I believe that he was also very disappointed by the result, and that he, too, campaigned very boldly on behalf of his constituents. I hope that he will remain for the entire debate so that he can hear what more can be made available for his local stations.

Delivering a transport system that is truly accessible to all is of great importance to me. I know that my hon. Friend is aware of the Department for Transport’s inclusive transport strategy, which was published last July. I hope that he takes it as evidence of the Government’s commitment to action to safeguard and promote the rights of all disabled passengers. We do not deny that our strategy is ambitious, but we are determined to deliver it. We want disabled people to have the same access to transport as everyone else by 2030, and if physical infrastructure remains a barrier, assistance will play a role in guaranteeing those rights. I am always told that I am not allowed to repeat this, but I believe that ours is the only country to have such a bold strategy in place. An accessible transport network is central to the Government’s wider ambition to build a society that works for all.

I was pleased to have an opportunity to discuss the specific issues at Thirsk with my hon. Friend back in April. The station was nominated for the additional funding that we are making available over the next five years for the Access for All programme, but it was not successful. As I explained to my hon. Friend when we met, the available funding was heavily over-subscribed. Other stations nominated in the Yorkshire and Humber area had a higher-weighted footfall, which made it difficult to justify Thirsk’s inclusion ahead of other busier stations in the region.

In the event of any future funding bids for Thirsk and, indeed, other stations—I ask my hon. Friend the Member for Hexham to reflect on this—the stations will need to be given a high priority by the industry. The bids will need to be compelling and to have local support, and, ideally, there will be match funding. In the case of most of the new Access for All projects announced in April, significant levels of third-party funding were included in the bids.

As my hon. Friend knows, step-free access is technically available throughout Thirsk station. However, customers must be aware that access to all platforms is via a barrow crossing, which is reliant on staff assistance and cannot be accessed outside staff hours. As my hon. Friend said in his speech, it is not the easiest space to be in for the able-bodied, let alone disabled people. That reflects the fact that most of our stations are Victorian. Those 19th-century stations were not built with the needs of 21st-century passengers in mind, which has left us with the huge task of opening up the rail network to disabled passengers.

[Kevin Hollinrake]

I understand that other stations are in a similar position, but how unusual is it for a station to provide no access to either platform, for either inbound or outbound trains, apart from a barrow crossing, because there is an island platform and an island ticket office?

[Ms Ghani]

Thirsk has particular, unique circumstances, but it is not the only station that is not fully accessible at all times, which is why I think it important to ensure that any bid for Thirsk is rated highly by the train operating company and also comes with match funding. However, I entirely accept that it is not the easiest place to be when trains are whizzing past at high speed.

We must recognise that 75% of journeys are through step-free stations, but that is not good enough; we want to ensure that even more journeys are accessible as well. That is why we continue the Access for All programme. The inclusive transport strategy included a commitment to extend our Access for All programme across control period 6 between 2019 and 2024, with an additional £300 million of funding from the public purse. Those funds will allow design work to restart on all the projects deferred by the 2016 Hendy review into Network Rail delivery and to include even more stations in the programme.

We asked the industry to nominate stations and received more than 300 nominations. Often these nominations were in partnership with local authorities and Members of Parliament, and we must not forget the important local councillors as well. Back in April, we announced that 73 stations would receive funding, including 46 new stations and 27 stations from CP5 deferred by Sir Peter Hendy.

I know that my hon. Friend the Member for Thirsk and Malton will be pleased to hear—I am also pleased to inform the House of this—that I have also made £20 million available for mid-tier Access for All projects. The criteria—[Interruption.] Yes, we will be waiting for those applications for stations to come in, but the criteria for selecting projects will be different from the main programme, as we will focus on stations where accessibility improvements can be delivered with up to £1 million of Government support alongside—I must stress this—significant third-party match funding.

Details of how this funding will be allocated are being finalised now, and we intend to open the nomination process shortly. I will write to all hon. Members to inform them when this happens, and of course I will drop a personal note to my hon. Friends to ensure that they do not miss the deadline for the application.

I want to reflect on the industry’s obligations. It is obliged to ensure that disabled passengers are supported. Each operator is required to have a disabled person’s protection policy in place as part of its licence to operate services; the policy sets out the services that disabled passengers can expect and what to do if things go wrong and commits the operator to meeting its legal obligations by making reasonable adjustments to its services to allow disabled people to use them—for example, by providing an accessible taxi free of charge to anyone unable to access a station.

The Office of Rail and Road recently consulted on revised disabled people’s protection policy guidance, and I have also encouraged the ORR to take enforcement action against train and station operators who are not meeting their disabled people’s protection policy obligations. Every disabled passenger should be confident that the assistance they have booked will be provided. The Department has worked with the Rail Delivery Group to create the new passenger assistance application, which will make it much easier for disabled passengers to book assistance. Many Members will have attended the event organised by the RDG last week to showcase this work.

We also support the ORR’s proposal to introduce a handover protocol as part of the revised disabled people’s protection policy guidance, and we have actively supported the establishment by the industry of an independent rail ombudsman with powers to deal with unresolved passenger complaints.

I hope that I have demonstrated that the Government are committed to improving access at stations for disabled passengers through both specific projects such as Access for All and improvements delivered as part of our wider commitment to improving the rail network. I hope that my hon. Friend the Member for Thirsk and Malton has been reassured that the Government remain committed to investment that will improve rail services and accessibility on the network, and I look forward to receiving an application on behalf of his station, Thirsk, in the next round of funding. I wish him and my hon. Friend the Member for Hexham well.

Question put and agreed to.