Windrush Compensation Scheme

Kevin Foster Excerpts

Thursday 3rd March 2022 Westminster Hall

[The Parliamentary Under-Secretary of State for the Home Department (Kevin Foster)]

It is a pleasure to serve under your chairship, Dame Angela. I thank the right hon. Member for Kingston upon Hull North (Dame Diana Johnson) for securing this debate and all hon. and right hon. Members for their contributions. This is an important subject and I am pleased we have been able to discuss it today.

The victims of the Windrush scandal suffered terrible injustices, and this Government are determined to ensure we do everything in our power to right those wrongs. This was a shameful episode in our history; as the right hon. Member for Hackney North and Stoke Newington (Ms Abbott) powerfully outlined, it was not just about people losing a job, suffering an inconvenience or not being able to travel; it was about feeling that their very identity had been taken away. For many, it was even harder than that: it was about being reminded, in our modern society, of exactly the type of prejudices they had met when they first came here back in the 1950s. At that time it was, shamefully, still lawful to act in ways that have now rightly been banned for many years.

We fully understand that this is not just about getting a cheque or some financial recompense; this is about something that struck people very deeply as individuals, beyond whatever financial impact it had. While it is hard to respond to that, compensation—making sure we recompense people where we can—is obviously part of the response, but the hurt felt is very much recognised, and we apologise for it and look to recognise what was done.

The right hon. Member for Hackney North and Stoke Newington spoke powerfully about how this is not just a debate about facts and figures on a spreadsheet. These issues had a very personal impact on people, including people whose parents, who brought them over, had fought for this country. Only a few years before their arrival here as migrants, they had been serving in the military, the then imperial forces, at a time when this nation had made a desperate call for people to serve in its defence. Many had stepped forward, particularly those from Caribbean communities and other communities across the Commonwealth, to defend a country they had never seen, but whose values they believed they shared.

I understand very much why this goes beyond being just an issue about an ordinary claim for compensation—for example, where someone’s car has been damaged or a contract has gone wrong. This really struck people quite deeply, which goes beyond what we can do, but paying compensation is an important part of this.

When I visited a community group recently, I was struck by people’s commitment to the community and this country. One individual said thank you for the compensation we had paid—they were very grateful for it. I said, “I am pleased you are grateful, but it should never have been necessary for you to have to go through that. It is what you are owed and entitled to, and not something that you should feel you have to thank us for.”

The situation we are discussing went on for a number of years. I am sure other hon. Members will have noticed, as I did, that the case on the cover of the Wendy Williams’s lessons learned review dated back to 2009. This is not a matter of a particular Government at a particular time—it happened over many years—and the Home Affairs Committee report touches on that.

We are determined to ensure that everyone who suffered because they could not demonstrate their lawful status in the United Kingdom—let me be clear that these people had lawful status in the UK—receives every penny of the compensation to which they are entitled. We are making some significant progress towards achieving that aim and have now paid a total of more than £43 million in compensation.

We remain open to areas for further improvement and welcome some of the constructive challenge we have had from Members across the House. To give credit where it is due, the hon. Member for Cumbernauld, Kilsyth and Kirkintilloch East (Stuart C. McDonald) referenced his comments in a previous debate, where he highlighted that some of our wording implied a criminal standard of proof—beyond reasonable doubt—when clearly, in this instance, it should be on balance of probabilities, rather than having to reach that threshold. As a result, as he acknowledged, we changed the guidance. We remain open to looking at what needs to be done when such issues are highlighted.

[Stuart C. McDonald]

I am grateful that that change was made; I thank the Minister for that. What has he done to assure himself that that is actually making a difference in practice? There was a recommendation in the report about looking at a sample of cases, because there is still evidence coming to us that it has not changed much in reality.

[Kevin Foster]

I am always happy to further consider evidence. Certainly we have seen higher awards being made, partly because of the quite significant changes we made to the scheme last year but also, unsurprisingly, due to the increase in the number of applications to the scheme, which I will touch on in a minute. The change appears to be having an effect, but, as more cases come to a final decision, particularly as reviews in other areas are done, we are open to making sure that it has made a difference. I am genuinely grateful to the hon. Gentleman for the constructive spirit in which he approached the debate on the Windrush Compensation Scheme (Expenditure) Bill, as did the then shadow Home Secretary, the right hon. Member for Hackney North and Stoke Newington, which helped produce a better outcome all round.

I am keen for Members to see for themselves the work being done in this area. Now that covid restrictions are behind us, I am happy to welcome any parliamentary colleagues who wish to visit the compensation scheme casework team to see for themselves the progress we have made. They can talk to the team working to resolve cases to get people the compensation they deserve. The team is based up in Leeds, separate from some of the other work. For many this is their only role in the Home Office; they are not working on wider immigration matters, although some have experience in those, given the nature of the issues that they deal with. I am certainly happy to welcome people to visit and meet the teams, talk to them and see the work being done. We had hoped to arrange visits at an earlier stage, but with the understandable restrictions during the covid period, it was something we had to consider very carefully. Now that the restrictions are behind us, a visit by the Select Committee would be welcome as well. We would be happy to arrange that.

Although we do not agree with every recommendation, overall we welcome the Home Affairs Committee’s report on the scheme, and we are already making significant progress in respect of several of the Committee’s key recommendations. However, some of the recommendations are complex and we need to consider those carefully to address the issues raised. I anticipate that Members might say, “Let’s have an example, then, of a recommendation you think is complex.” We are committed to ensuring that an individual’s national insurance position is corrected where an inability to demonstrate status has impacted their entitlement to the state pension. For example, someone may have been unable to have employment and therefore unable to make national insurance contributions, meaning that there are missing years when it comes to the calculation of state pension.

We continue to work with the relevant Departments to resolve this complex issue. We are making progress, although unfortunately I cannot give a specific date today as to when we will be able to bring that change into effect.

[Dame Diana Johnson]

Will the Minister give way on that point?

[Kevin Foster]

Briefly.

[Dame Diana Johnson]

I am just a bit concerned because it is now several years since the issue arose. Getting clarity on what their entitlement to state pension will be is something that will concern an individual. The Minister says he cannot indicate when the issue is likely to be resolved. Does he have a best guess? Will it be a year, two years, five years?

[Kevin Foster]

We hope it will be quicker than the right hon. Lady has just suggested, and potentially a lot quicker than one of the timeframes that she suggested. I am not in a position today to give a specific date, but we are making excellent progress towards finally resolving this issue. We accept that we need to bring certainty to people, particularly given the age of many of those we are talking about, as touched on by the right hon. Member for Hackney North and Stoke Newington. Even the children of that generation are well into their 50s and 60s, given that, in many cases, we are talking about people who arrived in the UK before 1 January 1973. We are conscious of the urgency of resolving this issue. I do not want to make a misleading statement today and give a specific date by which it will be resolved, but certainly we believe we are making excellent progress and getting close to resolving it.

The changes we made to the scheme in December 2020 have significantly increased both the amount of compensation awarded and the speed at which awards are made. Since December 2020 we have paid out over £33 million, in contrast to a total of just under £3 million prior to those changes. We now frequently pay out over £1 million a month in compensation, and we recently paid out one of our largest awards to date—a single award in excess of £260,000 to one individual. I hope that Members will understand why I will not give further details of that case, which may identify the person concerned, given the sums involved.

[Ms Abbott]

The Minister has helpfully told us the total sum that has been paid in compensation, but how many claimants does that represent?

--- Later in debate ---

[Kevin Foster]

That is a very fair question. The £36.3 million that has been paid—I must say that £43.3 million has been offered, but I will stick to the figure that I used for payment—is across a total of 940 claims, out of the 3,490 received. Obviously, the sums vary, but the largest we have paid recently is over £260,000 to one individual, and there have been a number of payments in excess of £100,000.

It is worth remembering that there is not a cap; there is not a maximum compensation amount that someone can hit. That figure gives Members an impression of the scale of the payments now being made to individuals. As I said, I am sure that people will understand why I will not go into the details of that particular case, given that doing so could divulge the identity of an individual who has just received a significant amount of money.

[Stuart C. McDonald]

Have I understood correctly that there has been an increase recently in the number of people who have been offered zero compensation? Is the Minister aware of why that might be happening?

[Kevin Foster]

There have been a number of people whose cases have concluded with a nil offer. Part of that is because we are processing more cases and getting more cases towards a final decision. However, with each case, we believe that we have come to the right decision, and decisions can be reviewed and challenged if people feel that they are inappropriate.

Sometimes, people have just been looking for a formal apology for what happened to them, which is absolutely right. However, in other cases, the impacts may not be linked directly to someone’s inability to prove their immigration status. For example, someone may have lost their job due to a criminal conviction rather than because they were not able to demonstrate their immigration status. That would not be covered by the compensation scheme; someone must have lost their job due to not being able to prove their immigration status. That is where a number of the biggest awards have come.

[Jim Shannon]

I thank the Minister for his positive response. He referred to 900 people having been successful. Might the experience of those 900 who have successfully come to the end of the process help the other 13,400—I think that was the figure—who have not accessed the scheme? Is it possible to use their success to persuade others to get involved in the scheme—to show them how they can access it and reach the same successful conclusion?

[Kevin Foster]

The hon. Member hits on the point that making people aware that significant amounts of compensation can be received is one of the ways of promoting the scheme. I am aware of at least one other compensation claim that resulted in an offer of more than £270,000. The figure that I gave was not a one-off; it was a recent payment made last month, which is why I used it as an example.

We certainly take on board the hon. Member’s point that making it clear to people that there are opportunities to receive significant amounts of compensation is part of the way to bring people in, although he will of course understand that, at the same time, we wish to ensure that the scheme is paying those who were affected; it is not simply a way of accessing large amounts of money. We continue to offer preliminary payments of £10,000 as soon as we have identified that an individual will be entitled to an award, ensuring that affected people receive compensation as quickly as possible and do not need to wait for their claim to be finally concluded.

Rightly, a lot of Members have asked how we are going to increase the pace of progress. The biggest way in which we are doing that is by rapidly increasing the size of our casework team. We have recruited more caseworkers, expanding the number in post to 90, with 55 in training or in mentoring roles—experienced caseworkers mentoring new caseworkers being trained. That shows the scale of the increased resource that will soon be brought to bear, increasing the number of decisions. We have also recruited a further 30 staff who are going through security clearance. By spring, therefore, we expect to have a total of 120 case-workers in post and to be training them towards all being on the frontline making decisions.

Aside from taking steps to increase our size and the speed at which payments are made, we continue to look closely at any further improvements that can be made to the design of the scheme itself. We are ensuring that it remains responsive to the needs of those making claims.

In the report, the Committee rightly stressed the importance of ensuring that claims are looked at empathetically and that individuals are not required to meet an unreasonable standard of proof—a point well made by my SNP shadow, the hon. Member for Cumbernauld, Kilsyth and Kirkintilloch East. The Department is firmly committed to ensuring that individuals receive the compensation to which they are entitled in all cases, including those where, understandably, there is limited documentary evidence given the timescales we are talking about—the time over which a claim is spread.

As I have touched on, the scheme operates entirely on the balance of probabilities, and decision makers receive in-depth training to ensure that that approach is applied fairly and consistently. We have a quality assurance team and an independent review process in order to ensure that all decisions are subject to a high degree of internal scrutiny. I also confirm that we are reviewing— as suggested by the Committee—the definition of homelessness within the scheme, to ensure that any losses are looked at in as wide a context as possible and are appropriately reflected in compensation awards.

In the light of that, we will ensure that all individuals who were left without a home or suffered a detriment due to poor standards of accommodation receive the full amount to which they are entitled. However, I stress that under the current scheme rules, claimants are not precluded from receiving an award for homelessness if they were forced to stay with friends or family. This is not just about someone not having a roof over their head.

Our efforts to promote new applications to the scheme and to engage with and gain the trust of affected communities continue. We will relaunch our face-to-face work imminently—I am sure that those present in the Chamber realise why over the past two years we have, unfortunately, been able to do a lot less face-to-face engagement than we might have liked, given the covid restrictions and the potential impact of hosting events during that period.

We have, however, worked with other groups. In November, for example, we worked with Bangladeshi communities through the Birmingham Commonwealth Association. That links to a point rightly made by hon. Members: while Windrush is associated mostly with the Caribbean, many other communities were also affected. I checked the records during the debate and, to give an idea of the impact on communities from outside the Caribbean, the Windrush taskforce has made nearly 2,000 grants of documentation to those with Indian nationality. There are also, by the way, small cohorts of European economic area nationals who qualify for documentation but, given the impact of free movement over the past few years, would not have been caught up in the incidents that led to the Windrush scandal.

[Stuart C. McDonald]

One of the recommendations that the Committee made—I think Wendy Williams recommended this too—was that the historical case review process that was conducted for Caribbean countries should also happen for non-Caribbean countries. The Home Office said that that would require too much in the way of time and resources. So that we can assess that, will the Minister write to us after the debate with a little more detail on why he thinks that exercise would be too difficult?

[Kevin Foster]

I will take that intervention in the constructive way in which it was presented. I think that it would be impossible to put an exact timescale, cost and things on it, but I am happy to set that out in writing. Given that I have said it in this forum, I will place a copy of my letter in the Library of the House for other Members to refer to and, of course, I will send a copy to the Chair of the Committee.

We are focused on what we can do. I have held meetings with Caribbean high commissioners to discuss how we can better promote this to those communities and we are keen to reach out, via diaspora groups from across the rest of the Commonwealth, to make it clear that this is not just about the Caribbean, even though I recognise that Windrush is very strongly associated with those communities.

The hon. Member for Cumbernauld, Kilsyth and Kirkintilloch East highlighted the difference between the numbers of people who have received documentation versus the numbers who have then gone on to apply for compensation. That has been of interest to us as well, so we are writing to individuals who have been provided with documentation under the taskforce scheme but have not yet applied for compensation. Our goal is to highlight to them the opportunity to apply.

Some people, such as EEA nationals, who were potentially entitled by the taskforce to documentation and who were here before free movement applied rather than since, would be very unlikely to have a compensation claim, given the impact of free movement rules and their nationality, yet we are interested to highlight to individuals the opportunity to apply. We have written to 4,500 individuals so far and we will continue to encourage people who have received documentation to consider applying. Again, we make it very clear that this has no bearing on their ongoing status. That matter has been resolved; this is merely about looking to see whether there has been an impact on their life and to bring them forward. We will certainly analyse the response. At a later stage, I would be happy to share some appropriate data in a way that does not identify individuals who may or may not have replied.

A couple of Members mentioned the second phase of our national communications campaign, which is under way. In partnership with our community media partners, we have launched promotional videos and radio adverts, reaching an audience of over 1 million across priority communities. We are keen to target and work with communities. We are conscious that simply taking out adverts in national newspapers or putting things on TV may not be the best way of getting through to those who were most affected by the Windrush scandal—those who were not necessarily the biggest followers of current affairs or the media, who may well have been affected. So we have been thinking about the best methods of outreach, such as community groups, to reach out to some of those people. That work is now under way and we believe it is starting to have an impact, given the impressions and views that we believe people have had of it.

[Jim Shannon]

Again, I thank the Minister. He is being incredibly gracious in giving us all the chance to intervene and ask questions. I am encouraged by what he says about the community involvement; that is good news. In my contribution, I suggested that face-to-face or one-to-one follow-ups could be another method of bringing more people into the system. Has he had a chance to consider that?

[Kevin Foster]

Yes. Some of the community groups that we have funded reached out and did leafleting and face-to-face engagement. Now that we are coming out of the pandemic period, we are happy to relook at what we can do on face-to-face appointments. As the hon. Gentleman will appreciate, that was difficult during the past two years, not because of any lack of will but because, understandably, people were nervous, and in some instances the regulations would not have permitted it. Certainly, we are keen to review that.

The hon. Member for Strangford (Jim Shannon) also asked whether estates might pursue the compensation that someone who had passed away would have been entitled to, and the answer is a simple yes. We have also changed the scheme to provide some funding to cover the costs of seeking probate. We were made aware that there was a potential barrier for people who were not of large means, of having to secure probate where someone had potentially died intestate. We have responded to that, as we are conscious that when someone passes away with an unresolved claim, that can be difficult for the family. We do not think there should be any financial benefits, if I may put it that way, to the Government when a decision has not been made until after someone has passed away; so their estate can make the claim on behalf of their loved one and receive the full amount of compensation that their loved one would have been entitled to.

I shall now discuss some of the areas that the Committee highlighted. The extra time today is most welcome, Dame Angela, as we can have a more in-depth discussion than is usually possible. Where a claim is accepted under loss of access to employment or benefits, the Government will seek to ensure that the individual’s national insurance position is corrected. We are finalising that work across Government. The scheme’s equality impact assessment has been updated to reflect the assessments that have been carried out for the recent changes to the scheme; it will be published later this month. I am conscious that I am probably about to get an intervention on what the date will be; we are planning to publish it later this month. I know that the right hon. Member for Kingston upon Hull North has been here long enough that if I were to say spring or summer she would say, “Those seasons can be interesting.”

We are also reviewing our rules on mitigation of loss and our approach to cases where individuals may charge for immigration applications in order to prove their lawful status. One of the areas where there was the most disagreement with the Government’s response was around whether the scheme should be transferred to an independent organisation. We believe that moving the scheme from the Home Office would risk significantly delaying payments to people. Many of the systems that confirm when immigration status existed are controlled by the Home Office, and inevitably the Home Office would play a very large role in the scheme, regardless of where it was formally based.

I accept that there is a need to build confidence in those communities. It needs to be made very clear that the Windrush team is separate—that it is not part of our overall immigration operation, but works separately—and that there are clear protections around data provided to the Windrush team, to ensure that that data is not available for other purposes in the Home Office.

I pay tribute to the Caribbean high commissioners, who I have spoken to on number of occasions about how they may be able to facilitate events where they make it very clear that they are only there to speak on behalf of the diaspora that they represent. They are seen as well trusted individuals who have no agenda other than seeking to help, and they could facilitate events that would encourage those people to come forward. Similarly, we are always prepared to work with colleagues in their communities and constituencies, particularly those who represent large numbers of people who are potentially affected by the Windrush scandal. We can work with them to reach out to those who want to come in and make the application for the compensation that they so richly deserve.

We are keen to focus on the scheme and getting payments out, rather than structural changes that may delay the process. We continue to work with our independent person, and a recent review that he has done concluded that moving the scheme would not speed up the process.

The other point of most contention was around legal access for claimants. We worked with Martin Forde QC to design the scheme to be accessible to anyone without the need for legal assistance. However, for those who want or need support to make a claim, the Home Office provides free assistance in making applications through our independent claims assistance provider, We Are Digital. Most claims that have been concluded have seen claimants receive compensation without any involvement of legal professionals, and we are continuously evaluating how we can better help claimants through the process of their claim. We are working with We Are Digital to ensure that their service is clearly signposted and accessible. We are also surveying those who have made use of the service to see what their experience was. In due course, we would certainly be happy to share with the Committee some of the details of the reactions that we have had from those who have been through that service—once that is finalised.

We continue to review and make progress on the Committee’s key recommendations. We want everyone to get the maximum amount of compensation to which they are entitled. As I have outlined, we have made several changes and improvements to the scheme to achieve that goal. Those include: the removal of the scheme’s end date, an increase in the minimum award to those claiming impact on life, and an increase in the number of caseworkers to speed up payments and resolution of cases.

We remain open to making further improvements, and we will continue to engage regularly with stakeholders and applicants, both at public events and on a one-to-one basis. The injustices suffered by members of the Windrush generation should never have happened, and we must do all we can to put them right and deliver the maximum compensation to those who are entitled to it, even though we know—as was so eloquently put in the debate —that for many this is not about financial compensation; it is about getting a recognition of the hurt that was caused to them when the identity that they hold as special and at the heart of their character was taken away.