Face-to-face GP Appointments

Jim Shannon Excerpts

Thursday 20th March 2025 Commons Chamber

[Richard Tice (Boston and Skegness) (Reform)]

It is a pleasure to hold this Adjournment debate on face-to-face appointments with GPs. I ask hon. Members listening and watching to go back to October 2023 and imagine that they have abdominal pain and some blood loss. They seek a GP appointment and they are given a telephone appointment. They are given a diagnosis of endometriosis and prescribed some painkillers. This diagnosis, sadly, turns out to be incorrect.

They then move forward, still in pain, to mid-December 2023. They receive a letter with a gynaecological appointment for the end of January 2024. But they are still in deep pain. The pain intensifies. Their husband rushes them to the urgent treatment centre at Pilgrim hospital, where a doctor sees them and reaffirms the diagnosis of endometriosis. The doctor says, “As you are being looked after by a GP, there’s nothing more I should do.”

Over the next two weeks, the pain intensifies, to the point where at the end of December 2023, they are rushed to A&E. It is just before new year. They are told to come back for tests on 2 January 2024. Those tests reveal some problems and some lesions around the liver. They are put on a two-week cancer pathway with more tests, CT scans, MRI scans and an endoscopy. On 2 February, they are given the results of those tests. Sadly, the cancer has spread to such a degree that nothing more can be done. Just three days later, they pass away.

It is impossible to imagine or to understand this, but it is the tragic story of Laura Barlow, aged just 33, the mother of three young daughters: Summer Skye, Bonnie Rae and Bella-Mia. Her husband Michael Barlow is here in the Gallery with friends. His campaign, after the tragic loss of his wife Laura, is for more face-to-face appointments, and for patients to have the right to one if they feel they need it.

It is worth looking at the context of face-to-face appointments in our healthcare system. Going back some six years to 2019, around 80% of all GP appointments were face to face. According to NHS England, for the last two months, the figure is just over 64%. How do we compare to other nations? In European nations with different healthcare systems, the average is 84% or 85%. We have some 20% fewer face-to-face appointments than some of our international peers.

I am just a layman, not a doctor, but it must be common sense that an experienced, highly skilled, professional GP looking a patient in the eye to physically assess them face to face must give patients the greatest chance of a correct diagnosis. Sometimes, a GP will spot something that the patient was not even aware of.

[Jim Shannon (Strangford) (DUP)]

I commend the hon. Gentleman on securing the debate. GP face-to-face appointments are a massive issue in my constituency, and you, Madam Deputy Speaker, are probably inundated with constituents asking about the same thing. People —more often than not, elderly people—phone the emergency number at half-past 8 in the morning and hold on till 5 past 9. After they have held the phone for 35 minutes, a voice says, “By the way, you’re too late.” The system is not working. To be fair to the Minister, I understand that changes are coming. We need to know what they are, and whether they will improve the system. If they do not do so to the satisfaction of the hon. Gentleman, my constituents and me, something is drastically wrong, and that needs to be addressed immediately.

[Richard Tice]

The hon. Member makes some excellent points. There is clearly a place for telephone appointments. When researching the topic in more detail, I was astonished to find that of the gap between the 64% or 65% of face-to-face appointments and 100%, telephone appointments represent some 25% and Zoom or Teams appointments are just 5% to 7%. I would have thought it would have been the opposite. Surely it is better if GPs can see the pain that might be etched on a patient’s face.

We can look at the broader context—at what is happening to our population, and to the number of GPs, and at the pressures on GPs—and ask: is that why the percentage of face-to-face appointments has collapsed so significantly? In England, there are 6.5 million more people than in 2015—an increase of some 17%. Interestingly, the number of GP appointments increased in that period by a similar percentage, give or take; it went from just over 300 million appointments to over 360 million appointments. In fairness, and with due credit, there has been a recent increase, month on month, in GP appointments, which is to be commended, but it seems strange that the number of full-time, fully qualified GPs has barely moved in those 10 years. It is true that there are more trainee doctors and trainee GPs in the system, but the number of fully qualified, full-time-equivalent GPs has basically stayed static. That means, of course, that the number of patients that a GP has on their books has increased significantly, from over 1,900 per GP to over 2,300 per GP. We can therefore understand the increase in pressure on them. Given those health needs, they will feel the need to see as many people as possible, so we can see the temptation to hold telephone or Zoom appointments.