Service Family Accommodation: Maintenance

Jim Shannon Excerpts

Monday 19th June 2023 Commons Chamber

[Helen Morgan (North Shropshire) (LD)]

On Thursday, I was delighted to attend an annual reception at RAF Shawbury in my constituency. That important base trains helicopter pilots for all the armed forces, and we are proud to host it in North Shropshire. However, I am less proud—indeed, I am not proud—of some of the accommodation provided for service families there. This Armed Forces Week, I have had to secure an Adjournment debate to raise the unacceptable repair and maintenance and the poor overall state of housing, as it has become increasingly apparent that service families who live both in Shawbury and at the barracks in Tern Hill in my constituency have not always been able to return to safe and warm houses at the end of each day. Worryingly, the situation has worsened since the maintenance contract was restructured and renegotiated in April 2022.

Let me provide the House with some examples. One of my constituents had a roof in need of full repair and a bird cover for the chimney. The repair simply did not happen. My constituent wrote:

“We still get massive crows falling down our chimney, but we have learnt to live with it.”

A second family endured severe damp and mould, and their children suffered ill health as a result. They wrote:

“My children have been ill for months due to damp and mould never being resolved. We’ve never as much as had a call back to arrange a visit... We called yesterday to raise a repair with water pouring out of our pipes outside. It was classed as ‘non urgent’, so no appointment was made. This morning, we have woken up to no running water in our property—none. We cannot flush the toilet. We cannot wash our hands. We cannot access basic human rights... When I called Pinnacle to raise this issue, I was told it’s ‘non urgent’ and they will keep the job open, but with no guarantee anybody will fix it today.”

At the reception on Thursday, I met a serviceman whose family had suffered from damp and mould, no heating in their utility room and blocked guttering. For three years, they had to wash using a bucket because the water pressure was too low to shower. In another case, I was told,

“we were without heating from 5th December 2022 until 6th January 2023, with 2 young children aged 2 years and the other 6 months.”

[Jim Shannon (Strangford) (DUP)]

I commend the hon. Lady on bringing forward this issue. The fact that 46% of personnel are married or in a civil partnership and 23% are in a long-term established relationship underlines the importance of family in the support network of our service personnel. The standard of accommodation that those families are in is a vital cog in that network. Does the hon. Lady agree that it should be of the highest standard and well maintained, so that the focus of our troops remains on their job and not on a flood in their bathroom at home?

[Helen Morgan]

I agree with the hon. Gentleman’s points.

Finally, a constituent wrote to me:

“About to go my third night without heating or hot water…. After also having 26 days without running water, I have run out of avenues to pursue with Pinnacle etc and I think I speak for thousands of service families across the UK when I say that this needs to be addressed. Please help!”

When I raised these cases with the former Minister, the right hon. and learned Member for Cheltenham (Alex Chalk), the Defence Infrastructure Organisation and the contractors Pinnacle and Amey, which serve service families in my constituency, I was grateful for their response and their genuine desire to resolve the issues. We had a constructive meeting, and they have looked into each individual case as a matter of priority. However, when the local MP, a Minister of State and senior management in the contractor companies have to become involved in a process to resolve such basic issues, it is clear that the process is broken not only for my constituents but for service families up and down the country.

The situation is entirely unacceptable, especially given that families are paying rent for the unsuitable housing. That is why it was no surprise to read the results of the Ministry of Defence satisfaction survey last week, which showed that the poor standard of housing is taking its toll on our military families. Satisfaction in the overall standard of service accommodation has fallen to 46% in 2023, from 60% in 2014. Satisfaction with requests for maintenance and repair work decreased to a paltry 19% in 2023 from an already low 46% in 2014, while satisfaction with the quality of the work has also fallen to 19% this year, from 40% in 2014. It was also not a surprise to hear that the poor state of housing means many servicemen and women are considering leaving the profession because of the strain on their family life.