Bank Closures: Rural Areas

Jim Shannon Excerpts

Monday 24th February 2025 Commons Chamber

[Simon Hoare (North Dorset) (Con)]

We now have the enjoyable prospect of an Adjournment debate lasting an hour and a half, which I know will fill the Minister with joy. I can see the boyish smile on his face—he just cannot contain himself. I do not intend to take an hour and a half, although a number of colleagues from across the House have indicated that they wish to intervene.

I am very pleased to have secured this debate. It is clear that our banking world is going through a period of transition. There are changes in technology; there is the move—some would say at too high a speed—towards a soon-to-be cashless society; and there is the cost of running branches, which includes insurance, business rates, staff costs and the like. I know full well that the closure of a high-street bank hits an area hard, whether the area is urban or rural. However, North Dorset is a rural constituency, and the thrust of my thesis is that the impact is felt disproportionately harder in rural communities than in an urban setting.

Why do I say that? I do not believe that North Dorset is unique in how it operates. [Interruption.] Heckling from the cheap seats. Our market towns operate on a hub-and-spoke model: the market town grows, and the villages are magnetised towards it, which is good for businesses large and small across the sectors, as we all recognise. It is also good for community cohesion at a time when we are all rightly concerned about rural exclusion and isolation; it brings people together. Our rural areas, by accident rather than by design, contain a disproportionately high number of retired or elderly people.

[Jim Shannon (Strangford) (DUP)]

Will the hon. Gentleman give way?

[Simon Hoare]

I will, although the hon. Gentleman is neither retired nor elderly.

[Jim Shannon]

The hon. Gentleman is very kind. I commend him on bringing forward this debate. He is right to highlight elderly people. Social isolation is an issue for many people, not just those who are elderly or vulnerable, and it is worsened by the loss of basic banking. The hon. Gentleman told me before the debate that he has lost 14 banks. I have lost 11 banks in my constituency in Northern Ireland, which means that going to the bank becomes an all-day job, taking buses and making connections. Does he agree that there is a moral obligation on banks to ensure that they look after their customers? Indeed, if the banks do not do it under a moral obligation, does he think it is time for the Minister to make legislation to make it a legal obligation?

[Simon Hoare]

I agree. I will certainly come on to what I am asking the Government to consider, but the hon. Gentleman is right to talk about social isolation. We have lost 14 banks in my constituency since 2015. In 440 square miles, we have five banks remaining. We have had a fall of 74%. Across the county of Dorset, which includes the major conurbations of Bournemouth, Christchurch and Poole, we have had a decrease of 68% overall, with 101 branches closed and only 48 remaining in the whole of the county. Eight parliamentary constituencies are served by just 48 banks.

My constituent Deborah Jones made a good point in response to a recent announcement by Lloyds that it is closing its branch in Blandford Forum, a market town in my constituency with a large village hinterland. With the exception of Nationwide, it now has no proper, traditional high street branch.

--- Later in debate ---

[The Exchequer Secretary to the Treasury (James Murray)]

I commend the hon. Member for North Dorset (Simon Hoare) for securing this debate. He has ensured that the views and concerns of his constituents have been heard by Ministers this evening, and he has set out the particular dynamics of the role of banking hubs in rural communities. The fact that he received so many interventions from other hon. Members underscores how important this issue is to constituents across the country, and I thank him for securing this important debate.

It might be helpful if I outline some of the context around this issue. In recent years, people across the UK have reaped the benefit of the transformations of the UK’s banking sector, particularly the enhanced accessibility and convenience afforded by remote banking. For example, in 2017 40% of UK adults regularly used a bank branch, but by 2022 only 21 % of UK adults did so, and almost nine in 10 banked online or used a mobile app. Notably, that includes 65% of the over-75s. However, the Government recognise that those changes have presented considerable challenges for others.

Bank branch closures can have a particular impact on rural communities given the distances to alternatives—indeed, we heard examples of that from the hon. Member for North Dorset, and other hon. Members who intervened to highlight specific cases and to draw the House’s attention to the challenges facing their constituents. I assure hon. Members, and the people they represent, that this Government understand the importance of face-to-face banking, and banking access, to local communities and high streets. Our objective is to ensure that people and businesses have access to banking services, supporting local communities and local economic growth. Work on that is well under way, and we are working closely with banks to open 350 banking hubs by the end of this Parliament. My right hon. Friend the Chancellor marked the opening of the 100th banking hub in December, and more than 200 hubs have been announced in total.

[Jim Shannon]

The hon. Member for North Dorset referred to 14 banks closing, and I referred to 11 closing. When it comes to the criteria for agreeing where those bank hubs will be, will the Minister reassure me that those constituents who have lost the most banks will be those who get more banking hubs when the opportunity comes through?

[James Murray]

The hon. Gentleman highlights how this issue affects communities right across the UK, and in a moment I will turn to the criteria by which the locations of banking hubs are decided—hon. Members have raised that important issue, and put on record their concerns and feelings about it.

Banking hubs offer counter services provided by post office staff, which allows personal and business customers of more than 30 banks and building societies to withdraw and deposit cash, deposit cheques, pay bills and check their balance. They also, crucially, contain rooms where customers can see community bankers from their bank to carry out wider banking services, such as registering a bereavement or help with changing a PIN. As the hon. Member for North Dorset pointed out, banking hubs offer more than just access to cash—that is an important point regarding why such hubs can bring so much to an area that has otherwise lost its local banks.

Community banking hubs can clearly contribute a great deal to local areas where existing banks have closed, and decisions over the opening of a hub are guided by the Financial Conduct Authority’s regulations. In response to the question from the hon. Member for Strangford (Jim Shannon), it may be helpful for me to briefly outline how the FCA’s process works. When a bank announces a closure, Link, the operator of the UK’s largest ATM network, conducts an impartial assessment of a community’s access to cash needs. Link considers criteria such as population size, the number of small businesses and levels of vulnerability, as well as the distance to the nearest branch, and the cost and time taken to get there via public transport.

Should Link recommend a banking hub, Cash Access UK, a not-for-profit entity funded by major UK banks, will implement it. Crucially, a bank branch cannot close until any recommended services are in place. Additionally, individuals, including Members of Parliament, can directly request an access to cash review via the Link website. In collaboration with industry, the Government remain committed to advancing the roll-out of these hubs.

It is worth pointing out that customers have alternative options for accessing everyday banking services. Notably, 99% of personal and 95% of business banking customers can conduct their banking, including taking out and depositing cash, at over 11,500 Post Office branches nationwide. The Post Office, as several hon. Members have mentioned, has a duty to serve rural communities, with the Department for Business and Trade requiring that 95% of the total rural population across the UK be within three miles of a Post Office. Therefore, where communities might be too small for a banking hub, as may be the case for some of the rural communities we are focusing on this evening, individuals and businesses can still access essential services at their local Post Office.