Rural Phone and Broadband Connectivity

Jesse Norman Excerpts

Tuesday 3rd February 2015 Commons Chamber

[Jesse Norman (Hereford and South Herefordshire) (Con)]

I beg to move,

That this House has considered rural phone and broadband connectivity.

Whatever the pros and cons of the argument on the length of the previous debate, on which views are widely held, shared and disputed, it is entirely appropriate that we should have a three-hour debate on rural phone and broadband connectivity, which is important to many people in this country. The debate follows one in Westminster Hall on 6 January. That debate was only 30 minutes long, but the Minister and I took 11 interventions. I am delighted by the turnout of colleagues on both sides of the House in the Chamber today. I specifically thank the Backbench Business Committee for its support in allowing us this time. I pay tribute to the Environment, Food and Rural Affairs Committee for its excellent reports on rural communities, which was published last year, and on rural broadband and digital-only services, which was published just this morning.

Before Christmas, I surveyed more than 1,100 people living and working in my constituency in Herefordshire on mobile not spots. The overwhelming majority felt that that was a serious or very serious concern to them. Local businesses feel exactly the same way. In one recent survey in Herefordshire, almost 98% of local business responded to say that they had specific problems with mobile coverage.

[Mark Field (Cities of London and Westminster) (Con)]

My hon. Friend will appreciate that my seat is anything but rural, but the self-same problems of not spots relating to broadband connectivity affect even our biggest cities. As many will recognise from complaints by their staff, that applies even here in the Palace of Westminster in this part of SW1. I accept that this is a rural debate, but the issue affects the whole of the UK.

[Jesse Norman]

I am very grateful to my hon. Friend for making the very important point that while these are especially difficult issues in rural areas, they are not confined to them. If it is possible to have a problem with mobile connectivity in SW1, I invite him to consider what it is like in HR1.

The issue is not merely bad mobile and broadband coverage, but the compounded effect of both, especially on isolated communities in rural areas such as my own. To take just one example, Vodafone recently acknowledged to me that it has only 55% coverage for 3G mobile data services in Herefordshire. Is it any wonder that bad connectivity is such a source of continuing frustration?

[Mr Graham Stuart (Beverley and Holderness) (Con)]

I do not mean to trump my hon. Friend, but I met Vodafone last week and its current 3G coverage in my constituency is just over 20%. The good news is that thanks to the Government announcement of additional funding, it plans to reach 99% by the end of 2017.

[Jesse Norman]

I invite colleagues across the House to engage in our new sport: the four Yorkshiremen of mobile coverage. If anyone can beat my hon. Friend’s figures, he or she is welcome to intervene.

In the previous debate, I focused on the basic unfairness of bad coverage and connectivity, and on its disastrous economic and social effect. I highlighted the situation at Kingstone surgery, which had such a bad signal that without urgent repairs it was going to be unable to upgrade its software, potentially affecting 4,200 patients in a matter of weeks. I have since spoken to Herefordshire council and met BT again. I am delighted to inform the House that obstacles have been overcome and that the surgery is scheduled to receive a fast broadband service on 18 February, just in time for its upgrade.

[Mr Nigel Evans (Ribble Valley) (Con)]

Does my hon. Friend understand the frustration of the residents of Gisburn and of Councillor Richard Sherras? The farmers who live in the small rural village of Gisburn have been told to diversify—bed and breakfasts, working from home and so on—but broadband connectivity is so bad that the chances of even watching something on BBC iPlayer is non-existent, never mind trying to run a business. Indeed, a number of farmers are expected to do their returns online, which is impossible in Gisburn.

[Jesse Norman]

Councillor Richard Sherras is rarely far from my thoughts. My hon. Friend’s point is illustrated perfectly by a business in Blakemere in my constituency with the wonderful name of Wiggly Wigglers. Wiggly Wigglers was set up 25 years ago in 1990 by fantastic local dynamo Heather Gorringe. It has become an award-winning example of local entrepreneurship. It began with composting worms and garden products, and has now diversified into flower delivery. It has 11 employees, nine of whom are women. It is a perfect example of the kind of higher value-added rural business that constituencies in rural areas across the country seek to emulate, but it is totally reliant on online sales— Blakemere is a village of 63 people. In Heather’s words:

“Our other services are pretty rubbish…A bus goes by once a day, our rubbish is collected once a fortnight, our roads are full of potholes, our train services impossible.”

Indeed, last year, the B road was cut off for a month and one day, and her husband Phil pulled out 39 cars and other vehicles from a chest-high flood. This is the reality of rural broadband compared with other services, and their broadband service has got steadily worse over the past few years, not better.

[Sir Robert Smith (West Aberdeenshire and Kincardine) (LD)]

I thank the hon. Gentleman for bringing this important debate to the House. He is highlighting how crucial it is for rural businesses and farmers to have good connectivity, but another important message is that good connectivity reduces the pressure on the road network, because people can work from home and not overstretch the commuter roads. The roads around Aberdeen, for example, are already overstretched.

--- Later in debate ---

[Jesse Norman]

That is an important point. In Herefordshire, we certainly suffer from a lack of connectivity, both road and mobile, so the hon. Gentleman makes a good point.

[David Rutley (Macclesfield) (Con)]

Characteristically, my hon. Friend is making an impassioned speech on behalf of rural communities. We are fortunate in Macclesfield in that some communities have received broadband in recent years, but we now need to get to the isolated villages—places such as Wincle, Wildboarclough and Kettleshulme. One thing that has not come out in his fantastic speech so far is that this affects not just businesses but school children trying to do their homework. We have to ensure that whole families and communities, not just businesses, can access the services they need.

[Jesse Norman]

That is absolutely right. We are looking at a concatenation of problems, economic and social, across all age groups.

[Richard Drax (South Dorset) (Con)]

I am listening with interest to my hon. Friend’s passionate speech. May I add culture to the list of things that are missing out? In Kimmeridge, a remote part of South Dorset, they will be building, with lottery money, a new museum for fossils collected over 30 years by Mr Steve Etches MBE. They were promised broadband for this new, all-singing, all-dancing museum in 2016, but they have now been told that they are not going to get it. The effect on this small community is devastating.

[Jesse Norman]

I am sorry to hear the case my hon. Friend describes, but it is emblematic of a much wider problem. I certainly share his view that culture should be added to the list of deficits created by lack of coverage.

[Mrs Cheryl Gillan (Chesham and Amersham) (Con)]

May I say how supportive I am of my hon. Friend in bringing this debate to the House? Does he agree that there are other problems, such as those experienced in my constituency? In particular, we have been told that it is not commercially viable to upgrade the Great Missenden cabinet 11 to superfast broadband. Also, Connected Counties told us that cabinet 6 in Beaconsfield would be upgraded, but although we started inquiries in the middle of last year, it is not expected to deliver until the end of this year. Surely it is terrible for people to have to wait that long.

[Jesse Norman]

There is many a slip between cup and installation of rural cabinet. I know that the Minister will have those boxes firmly in his mind when he responds.

[Bill Wiggin (North Herefordshire) (Con)]

One of the saddest stories I have heard from my constituents in Fownhope is that on Monday mornings they get texts from their children’s schools telling them what matches they should have turned up to on the previous Saturday. It is the failure to provide broadband and a mobile phone signal that is causing the greatest difficulties in my constituency. I hope the Minister will keep the pressure on BT. It is delaying the connections that would enable the use of other types of telephone signal in the absence of sufficient broadband width on which companies could base their rural solutions.

--- Later in debate ---

[Jesse Norman]

My hon. Friend is right to focus on the combined effect of lack of mobile and broadband connectivity.

It is testimony to the importance of this debate that the House is so full, especially on the Government side of the argument. I am delighted that the Minister, who is not yet the Samson Agonistes of his Department, has retained his beard for this important debate. We must pray he never loses it and, in particular, that it confers the strength required to see this vital project through to its natural conclusion—and certainly that if he does lose it, he does not lose it to the mobile operators.

Responding to my debate on 6 January, the Minister stressed the huge investment in and the tremendous progress the Government are making on broadband and superfast broadband, and on improving mobile communications. He is absolutely right, and I pay tribute to him and the Secretary of State, but he acknowledged that there were still issues—how could there not be—with implementation, and it is on implementation that I believe this debate should focus. I shall pick three key areas of implementation.

The first concerns partial mobile not spots, about which so many Members have spoken. I welcome the agreement recently reached between the Government and the mobile network operators, but it would be helpful to have some detail from the Minister on what specific steps he is taking to ensure that areas with multiple communications problems—of the kind highlighted by my hon. Friend the Member for North Herefordshire (Bill Wiggin), which also exist in my constituency—can be prioritised for improved coverage.

The Government also need to focus on the worst-hit areas and not merely allow the operators to target the easy wins. If I may, I will tentatively offer a suggestion. Perhaps the Government might consider initiating or promoting a means by which rural communities could petition their councils for mobile services as a signal of interest to the operators and as a trigger for a fast track through the planning process. We need that kind of change if we are to get adequate roll-out to some of the more remote areas.

[Karen Lumley (Redditch) (Con)]

Does my hon. Friend agree that it is not acceptable for Mr Washington of the Lenches in Redditch to have less than 2 megabits to run his business?

[Jesse Norman]

One can only hope, depending on his business, that once the upgrade goes through, Mr Washington will have considerably more than 2 megabits—enough to allow him not merely to run his current business, but to expand it into all kinds of other value-added areas.

My second area of focus concerns the mobile infrastructure project. The situation, it is fair to say, has, after initially high hopes, become disappointing and frustrating. When the sites to benefit from the mobile infrastructure project were first announced in July 2013, the ambition was for them to be acquired and built this year. That has now slipped—officially, at least—to spring 2016. Ten sites were identified in Herefordshire alone, but to date only two in the country, not just in my county, have been delivered. This is a vital area for the Government to focus on.

I very much welcomed the Minister’s announcement on 6 January that the mobile infrastructure project masts would now run 3G and 4G antennae, which is a great step forward. He said that

“we have put a rocket under the MIP”.—[Official Report, 6 January 2015; Vol. 590, c. 69WH.]

Could he be a bit more specific? What we need now is a schedule of all the sites that Arqiva plan to develop, a detailed explanation of what barriers exist to getting the plans delivered and a plan from the Department to recover costs from Arqiva if the contract can no longer be delivered.

[Geoffrey Clifton-Brown (The Cotswolds) (Con)]

I met a group of constituents living at Yanworth in my constituency last weekend, who rely solely for their businesses on satellite technology, which is very slow. They have no broadband whatsoever, so should we not concentrate on the 10% that are harder to reach? I wholly commend what my hon. Friend has just said about the MIP rolling out broadband, so that we can use that for mobile technology at the same time.

[Jesse Norman]

It is to the Government’s credit that they have recognised the importance of the last 10%, 8% and 5%. Some will require bespoke solutions because those people live in such remote areas. We should allow technology to play its role in whatever form is required to deliver the signal that they need.

[Mr David Heath (Somerton and Frome) (LD)]

This concept of the last 10% and the last 5% is what worries me. There is a saying in rugby clubs nowadays that the London Irish are known as the “not nots” because they are not London and they are not Irish. We have the same things with “not nots” in the rural population: people who do not get broadband, do not get mobile phone coverage and do not get the other infrastructure. They are simply left out. It is no good saying 90% or 95% are getting it, if the last 5% are always the same people—those who are living in rural areas.

[Jesse Norman]

My hon. Friend is absolutely right about that. I guess I was making a different point—that no one should be left out, but that it may be the case that specific demands have to be met by specific technologies.

[Daniel Kawczynski (Shrewsbury and Atcham) (Con)]

As a Member of Parliament from a neighbouring county to my hon. Friend’s, I know that we are acutely aware in Shropshire of the problems affecting our rural communities. I would like to hear his views on this issue. We had to set aside money from our local enterprise partnership in order to deal with broadband issues. Does he agree that such money should come directly from the Government rather than requiring us to set aside money from LEP projects that should be funding other things?

[Jesse Norman]

My hon. Friend’s constituency and mine have the same LEP, so we are both affected by the problem. I believe it is within the scope of LEPs to top up existing money if they think that matters are not proceeding quickly enough. I only wish that they were proceeding more quickly and more thoroughly, in a way that would meet the need that my hon. Friend has described.

[Guy Opperman (Hexham) (Con)]

Does my hon. Friend agree that we need a change of emphasis from the Government? Instead of improving broadband quality for those who have some broadband—which, by and large, is their current policy, on a value-for-money basis—should they not focus primarily on areas with no broadband, so that real progress can be made?

[Jesse Norman]

I am not sure that my hon. Friend’s characterisation of the Government’s policy is correct, although that may be its effect. However, the principle of addressing the needs of people who have no digital connectivity is absolutely right, and is a crucial feature of the debate and of my argument.

[Sir Peter Luff (Mid Worcestershire) (Con)]

My hon. Friend is making an excellent speech, and I am sorry to intervene on him yet again. Does he share my concern about the performance of BT Openreach, whose spectacular failure to connect houses in the new development at The Orchards in Evesham has appalled me? Many other such houses are occupied but still have no broadband connection. Has the time come for us to consider the legal separation of BT Openreach from BT itself?

[Jesse Norman]

At the risk of prolonging my own remarks, my hon. Friend has managed to read my mind. I plan to end my speech by focusing specifically on Openreach and the problem that he has described. As Members will know, Openreach is BT’s network infrastructure arm. I have been flooded with complaints about Openreach and its poor customer service, as, I am sure, have Members on both sides of the House. The problem is compounded by a lack of direct accountability to end users, and, I might add, to Members of Parliament.

[Tessa Munt (Wells) (LD)]

I could not agree more. It seems to be impossible to contact Openreach. When I eventually forwarded a string of e-mails to the Minister, they were incomprehensible. The position was utterly unclear.

[Jesse Norman]

I assume that the hon. Lady means that the response from Openreach was incomprehensible, rather than the e-mails that she received from her constituents. [Laughter.] That is a vital clarification. I cannot comment on the quality of the e-mails, but I can absolutely identify with those who are experiencing those problems, and, indeed, with my constituents who have experienced them as well.

This is a highly profitable business whose network expansion has been significantly de-risked by lots of cash from taxpayers. I should like to see much more openness towards end users, a public commitment to higher standards of service, and, potentially, an opening up of the network so that other operators can offer enhanced services, including customer service—if not, indeed, the possibility of full separation. I should be grateful if the Minister would add his voice, and his enormous authority, to this issue.

[Julian Smith (Skipton and Ripon) (Con)]

In the short term, Openreach could do a great deal by pushing forward with its “fibre to the node” technology, which is an issue that the Minister has been working hard to solve. The technology could reach many of the communities to which my hon. Friend has referred, and BT and Openreach could do much more in that regard.

[Jesse Norman]

My hon. Friend is right. Nodes need fibrous connections.

Access to fast broadband and mobile services is not a luxury or a game, but a necessity. It is vital to the successful work of businesses in our constituencies and the social well-being of our constituents—all the more so in rural areas, isolated as they are. Connectivity presents the possibility of a long-term renaissance in our rural economies, but we need continued, concerted and resolute action to deliver it. That action must come from the telecommunications industry, from the Government, and from the regulators.

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[Jesse Norman]

I am grateful to my hon. Friend—I was in danger of being filibustered by my ministerial colleague. It is very good to know he shares our concerns about BT Openreach. That only raises the question of to whom he writes to express that anger.

We have had an excellent debate featuring many very powerful contributions, and it absolutely validates the decision of the Backbench Business Committee to give us this time. Many issues have been raised—economic, social and cultural, and affecting businesses, emergency services, utilities, health care, farmers, families young and old, and those learning, playing and working, all of whom depend on good mobile and broadband connectivity, and doubly so in rural areas.

We have heard about many serious concerns: not spots; the mobile infrastructure project; and Openreach. The point has been made again and again that broadband is not a luxury. I welcome the Government’s commitment; let them see it being pursued in future months and years.

Question put and agreed to.

Resolved,

That this House has considered rural phone and broadband connectivity.