Rural Phone and Broadband Connectivity

Peter Luff Excerpts

Tuesday 3rd February 2015 Commons Chamber

[Jesse Norman]

I am not sure that my hon. Friend’s characterisation of the Government’s policy is correct, although that may be its effect. However, the principle of addressing the needs of people who have no digital connectivity is absolutely right, and is a crucial feature of the debate and of my argument.

[Sir Peter Luff (Mid Worcestershire) (Con)]

My hon. Friend is making an excellent speech, and I am sorry to intervene on him yet again. Does he share my concern about the performance of BT Openreach, whose spectacular failure to connect houses in the new development at The Orchards in Evesham has appalled me? Many other such houses are occupied but still have no broadband connection. Has the time come for us to consider the legal separation of BT Openreach from BT itself?

[Jesse Norman]

At the risk of prolonging my own remarks, my hon. Friend has managed to read my mind. I plan to end my speech by focusing specifically on Openreach and the problem that he has described. As Members will know, Openreach is BT’s network infrastructure arm. I have been flooded with complaints about Openreach and its poor customer service, as, I am sure, have Members on both sides of the House. The problem is compounded by a lack of direct accountability to end users, and, I might add, to Members of Parliament.