Taxis and Private Hire Vehicles (Disabled Persons) Bill

Jeremy Wright Excerpts

3rd reading
Friday 18th March 2022 Commons Chamber

[Jeremy Wright (Kenilworth and Southam) (Con)]

I beg to move, That the Bill be now read the Third time.

I begin by thanking all Members—some of whom, I am pleased to say, are present this morning—who have been involved in the development of the Bill during its earlier stages. I am also delighted to see in the Chamber both Front Benchers—the Minister and the hon. Member for Sheffield, Brightside and Hillsborough (Gill Furniss), who speaks for the official Opposition—who have been involved throughout. I appreciate that some who are present this morning have not followed the Bill throughout in detail, so it might be helpful if I explain what it is intended to achieve.

It is no easy task to create legislation that is intended for millions of people. The Equality Act 2010 made very significant progress in very many areas, but it was not perfect, and I do not suppose that anybody involved in its drafting or implementation would claim as much. We as legislators should always be prepared to look again at our work and consider whether it can be improved on. At present, the taxi and private hire vehicle sections of that Act do not work well enough for all the 13.7 million disabled people in Great Britain.

The fundamental intention of the Bill is to ensure the protections envisaged in that Act work effectively and comprehensively when a disabled person uses a taxi or a private hire vehicle, so that any disabled person has reasonable rights and protections enabling them to book, access and travel in a taxi or private hire vehicle at no additional charge.

As it stands, only wheelchair and assistance dog users have specific rights and protections under the Equality Act in relation to taxis and private hire vehicles. The existing Equality Act taxi and private hire vehicle measures do not, for example, provide clearly expressed rights for a wheelchair user intending to transfer from their wheelchair into the passenger seat of a non-designated taxi or private hire vehicle. They do not provide a visually impaired person with a right to guaranteed assistance to find and locate a booked private hire vehicle. Indeed, current measures fail to sufficiently protect disabled people who do not use wheelchairs or assistance dogs from discriminatory treatment at all.

Currently, section 165 of the Equality Act places duties on drivers to carry a wheelchair user

“in safety and reasonable comfort”;

to carry their wheelchair if they sit in the passenger seat; to provide reasonable mobility assistance; and, of course, to not charge extra for doing all of that. However, in order for those duties to apply, the vehicle must be on a local licensing authority’s designated list of wheelchair-accessible vehicles, and crucially, there is no requirement to maintain such a list; it is a local licensing authority’s choice. As such, if a wheelchair user intends to use two wheelchair-accessible taxis on the same day in different locations, and the first is on a local licensing authority’s list but the second is not, that wheelchair user will have specific rights and protections in their first journey but will not in their second, even if the vehicles and journeys are identical in all other respects. This Bill would rectify that by amending section 167 of the Equality Act to require that all local licensing authorities maintain and publish a list of wheelchair-accessible vehicles.

[Daniel Zeichner (Cambridge) (Lab)]

The right hon. and learned Gentleman is making an important addition to the safeguards in this area. Would he note, though, that back in 2018, Professor Mohammed Abdel-Haq made 34 recommendations on the wider set of issues, of which this was one? Does the right hon. and learned Gentleman agree that it is time for the Government to bring forward a more comprehensive package of measures to deal with the taxi and private hire trade?

[Jeremy Wright]

I am grateful to the hon. Gentleman, who I know has shadow ministerial experience in this area. He is right: there is more to be done in relation to the taxis and private hire vehicles that we all use, not just those of us with disabilities. However, the Government have already taken steps in this area. I hope and expect that the Government will support this Bill, and I think there is more to come. I hope, for example, that my hon. Friend the Minister will say something about the training that taxi and private hire vehicle drivers ought to receive in order to ensure they have basic disability awareness that will help to reinforce some of the duties that this Bill seeks to set out. I do not think the hon. Gentleman should take our advocacy for this Bill as an indication that we believe this is all that needs to be done. Clearly, more does need to be done.

As I have already said, the duties in section 165 of the Equality Act only apply if a passenger is a wheelchair user and is accessing a designated wheelchair-accessible taxi or private hire vehicle. Those are two specific criteria that exclude many. This Bill would level the playing field for disabled people by creating new duties at section 164A for drivers to carry and reasonably assist any disabled person without charging extra. It would also place duties on drivers to carry a disabled person’s wheelchair and mobility aids and provide reasonable assistance. Those duties would therefore apply to a wheelchair user who intends to transfer to a passenger seat of a non-wheelchair-accessible vehicle and, beyond that, to any disabled person who is not a wheelchair user who wishes to access any taxi or private hire vehicle.

The objectives of this Bill would, of course, be diminished if a disabled person were prevented in practice from accessing the vehicle because they could not easily find it when it arrived. Therefore, the Bill would create new duties at section 165A for drivers to assist a disabled person to find and identify a hired vehicle. That would apply to any taxi or private hire vehicle and to any disabled person, provided that the driver is aware that the person requires assistance to identify or find the vehicle.

This Bill would also create new duties for private hire vehicle operators at proposed new section 167A of the Equality Act 2010 by creating offences for refusing or failing to accept a booking from a disabled person.

[Simon Baynes (Clwyd South) (Con)]

I very much commend the content of my right hon. and learned Friend’s Bill. For balance, does he agree that, while this Bill is vital, a great many people running taxi and private hire vehicles actually go out of their way to help disabled people? What we are doing is building on the generosity and kindness of that sector to further improve the service provided to disabled people across the country.

[Jeremy Wright]

I am grateful to my hon. Friend, who made that point with great force and clarity during the Bill’s previous proceedings, for which I am grateful. He is absolutely right: it is necessary to recognise that a huge amount of good work is already being done by taxi and private hire vehicle drivers. No part of this Bill’s provisions is designed to suggest otherwise but, as he will recognise, a minority of drivers and operators do not yet comply with the expectations that we would all have as legislators and, frankly, that the good taxi and private hire vehicle drivers he talks about would also expect as a basic provision for their disabled passengers and clients. It is no reflection on those who do a good job, particularly those who moved people around over the pandemic when they would otherwise have been unable to be moved. I hope my hon. Friend will be reassured that we are seeking to strike that important balance, and I will come on to talk about that.

Before I do, I will finish my earlier point about sections 165A and 167A, which provide rights and protections to ensure that disabled people are not, by default, prevented from benefiting from the rights and protections provided in sections 164A and 165. To reiterate an earlier point, the fundamental intention of this Bill is to ensure that the Equality Act 2010 works more comprehensively for the millions of disabled people in this country.

To come back to my hon. Friend’s point, the Bill must also work for taxi and private hire vehicle drivers, many of whom already do what this Bill will require of them. The Bill simply would not work if it did not consider the range of people and situations that it could have an impact on, from both a passenger and a provider perspective. I believe that the duties, offences, defences, and exemptions in this Bill effectively balance the rights and protections for disabled people with the reasonable duties on drivers, operators, and local licencing authorities.

For a driver to assist a disabled person to identify or find their vehicle, the driver must be made aware before the start of the passenger’s journey that the passenger requires assistance to identify or find that vehicle. In order to carry a passenger in safety and reasonable comfort, the driver must reasonably have known that the passenger was disabled. For a driver to carry a disabled person’s wheelchair or mobility aid, it must be possible and reasonable for the wheelchair or mobility aid to be carried in the vehicle. The House can be satisfied that where a driver has a genuine reason why they could not fulfil the duties specified in this Bill, the defences provided would be adequate to avoid their being penalised unfairly.

This Bill would also amend driver exemptions from duties under the Equality Act. Currently, drivers can apply for an exemption on medical grounds or grounds related to their physical condition, which exempt them from all the duties in section 165. This Bill would ensure drivers are exempt from the appropriate sections by expanding the exemptions to cover some of the duties that would also be applied in proposed new section 164A.

It would also amend the driver exemptions so that they apply only to the mobility assistance duties in proposed new sections 164A and 165, thereby directly closing a loophole that enables a driver issued with an exemption because they cannot provide mobility assistance, to accept the carriage of a wheelchair user none the less, but to then, in theory at least, charge them more than they would other passengers. That cannot be right or the purpose of the exemption.

It is, as I said, a daunting task to create legislation that impacts millions of people, but the provisions in this Bill intend to do just that, ensuring disabled people have rights and protections when accessing taxis or private hire vehicles that work practically and across a multitude of scenarios. The Bill has been developed with disabled people’s step-by-step use of taxis and private hire vehicles at its core, from the booking stage, to finding the vehicle, to accessing and travelling in that vehicle.

[Alicia Kearns (Rutland and Melton) (Con)]

My right hon. and learned Friend has clearly worked incredibly carefully with disabled groups throughout the development of the Bill. The issue comes into my inbox and I hear from constituents facing these types of problem. Was it a personal issue in his own constituency that first raised his awareness of the issue?

[Jeremy Wright]

I am grateful to my hon. Friend and she is right. I have spoken to a number of different disability campaign groups, advocacy groups and charities, and I am pleased to say they are all supportive of the Bill’s intention. As she represents a rural constituency, she will recognise, along with those others of us who represent rural areas, that taxis and private hire vehicles may be the only way for people with disabilities to get around. They are an important lifeline, so the provisions of the Bill will have effect particularly in rural areas, such as the ones that she and I represent.

I have come across, as she will have done, constituents who rely on that vital lifeline, not just during the covid pandemic but all the time. They will want to know that they have these rights, that drivers are aware that they have these rights and that they can be carried without additional charge and with the basic consideration that, as my hon. Friend the Member for Clwyd South (Simon Baynes) mentioned earlier, good drivers already provide, but that all drivers should.

[Peter Gibson (Darlington) (Con)]

My right hon. and learned Friend raises an important point about availability and accessibility of vehicles for disabled people. In my very urban constituency, availability of wheelchair-accessible taxis is a continuing concern for people who want to be able to get out and about. Will he comment on the idea of a national database—a central record—of where these vehicles are, so that our disabled communities can easily access information about where they can get such vehicles?

[Jeremy Wright]

I pay tribute to my hon. Friend because I know he is in the process of taking through other important legislation in relation to taxis and private hire vehicles, which will contribute to the better environment that the hon. Member for Cambridge (Daniel Zeichner) referred to earlier.

My hon. Friend the Member for Darlington (Peter Gibson) is right that this is a problem in urban as well as rural areas, and that one thing we can get better at is giving people with disabilities, particularly those who need wheelchair-accessible taxis and private hire vehicles, better information on where to find them. That is why in this Bill the expectation that local authorities maintain a list of such designated vehicles will change from being optional to being a requirement. That will be more consistent across the country so that wherever people live—in urban or rural areas, wherever they are in the country—they will be able to get that information more clearly and easily, to help them move around. I agree with my hon. Friend that that will make a significant difference.

[James Sunderland (Bracknell) (Con)]

I commend my right hon. and learned Friend for his excellent Bill. Does he have any messages for members of the industry who already fulfil these requirements? I believe we have to give credit to those who are already pushing ahead in this fantastic way. May I ask his advice on how the Bill might not be seen as a blunt tool by those who are already carrying out these requirements?

[Jeremy Wright]

My hon. Friend makes a good point. In addition to speaking to charities that advocate on behalf of people with disabilities, I have taken the trouble to speak to those who operate in the taxi trade. I have tried to make it clear to them that we do not seek to penalise the drivers that my hon. Friend refers to, and that my hon. Friend the Member for Clwyd South mentioned earlier, who are doing all they possibly can to facilitate the travel of people with disabilities, and to whom we owe thanks and commendation. Rather, we want to ensure that the provisions of the Bill will bite for those who are not doing so. The Bill will, frankly, make no difference whatsoever to the drivers that my hon. Friends spoke about, who already do what the Bill will require of them.

The Bill will not simply make requirements of drivers; it will also require local licensing authorities to maintain and publish a list of wheelchair-accessible vehicles to ensure consistency across the country. The Bill will prevent private hire vehicle operators from refusing or failing to take a booking from a disabled person because that person is disabled, subject only to a limited defence where there is a lack of suitable vehicles. The Bill will place reasonable duties on drivers to carry and assist disabled people without, crucially, charging extra. This Bill will change lives for the better, and I commend it to the House.

[Mr Speaker]

I call the shadow Minister, Gill Furniss.

--- Later in debate ---

[Alicia Kearns]

It is absolutely not acceptable. The fact is that this Bill is being introduced because we have disabled people in our country being charged extra for the liberty, for the joy, for the privilege of being carried, and that is absolutely shameful.

We are very fortunate in Rutland and Melton, because we have two specific companies that are expert at providing support for the disabled. I pay tribute to Claire’s Taxis and Elaine’s Taxis, both in Melton, that do a great deal to support our disabled community. They are truly wonderful. This matter is important, as it affects so many people, not least in rural areas, because of the absence of bus services. In both Rutland and in Melton, Centrebus has put up the costs for its buses, so we will now lose the only bus service—the No.19 bus—between Melton and Nottingham. That bus is so important because it carries people between two major centres of work, it carries people for healthcare needs and it ensures that anyone who supports Nottingham Forest or Notts County football clubs and wants to get to Trent Bridge is able to get there—something everyone should have the right to do, including our disabled friends and family.

It is really important that this Bill will help those who are now suffering from an absence of bus services, although I make clear that I will be fighting for the No. 19 bus service and fighting for the buses within Rutland, and Centrebus will be hearing from me. I put this on the record, and I hope their lobbyists and public relations team are listening: Centrebus, I will be in touch, because it is unacceptable that you are stripping 460 square miles of decent bus services.

The Bill is also important to me for a reason that many of us in the Chamber will have experienced. I, too, have a loved one who has recently become reliant on the use of a wheelchair. She means everything to me, and she is currently suffering from cancer that has riddled the entirety of her body, particularly her bones, meaning that she is unable to stand or to do much travel.

This Monday, I hope for the first time in two and a half years to take my loved one somewhere that is not the hospital. I hope to take her to the British Museum to see the Stonehenge exhibition, but I have been ringing around trying to get a taxi to take her there. It is not far—it is only about a half-hour journey—yet every taxi firm I ring says, “Oh, sorry, we don’t have much disabled provision,” or, “We can’t promise you there’s going to be a disabled-friendly vehicle.” I say, “Do we need to bring a foldable wheelchair? Do we need to use an electric wheelchair? What do I need to do to make this happen?” I want to get her out of the house and to the British Museum for the first time since she had this appalling diagnosis, given the effects it will have on her in the long term.

Not a single taxi company that I have rung so far, in London of all places—it is not rural Rutland and Melton—has been unable to promise me that they will help me to get my loved one just a half-hour’s journey. This Bill will make a difference for all of us caring for loved ones who unfortunately have life-limiting or other conditions.

[Jeremy Wright]

I am very grateful for my hon. Friend’s support. She will know that this Bill will come into effect two months after it is passed by this House and the other place and receives Royal Assent. Does she agree that it is not necessary for any taxi driver or private hire vehicle driver to wait for this legislation to be passed to offer the kind of service she describes? They can do that now, and many already do. I hope that this Bill will change the atmosphere, so that more and more drivers are prepared to offer the kind of services she describes.

[Alicia Kearns]

Absolutely. That is why the Bill is so important. As Conservatives, we do not want to have to pass legislation to require service providers to provide services to all people. People should not have to sit there and think, “When will Jeremy Wright come and save us all and ensure we can get the access we deserve?”

My right hon. and learned Friend is right; I am sure we will all be speaking in support of this important legislation, and the message should go out from this place today: step forward now. You have a choice, and you can ensure that anyone who is disabled, or partially sighted, or has any other needs is able to get to where they need to. It is welcome news that in two months’ time that will be a requirement, and perhaps I will not be struggling so much to provide basic access and equality of rights to those whom I love so greatly.

During the pandemic, many of our taxi drivers did great things, and I recognise that they have probably become more disabled-friendly as a result of that work. I am grateful for that. It is also important that my right hon. and learned Friend has sensibly included a clause that if a driver can argue that they could not have reasonably known a passenger was disabled, it will not be held against them, because we do not want to see that held against good, hard-working taxi drivers if they did not mean to do it.

Ultimately, however, the point stands that this is an important Bill for rural areas, to give equality of access to all disabled people and those of us who care so much about ensuring that companies step up and do what is right and do their duty. I thank my right hon. and learned Friend for all his work on this Bill.

It is sad that it has taken so long to get here and sad that it has required legislation, but it is absolutely the right thing to do. For my loved ones, I thank my right hon. and learned Friend. Let us hope we can look at what more we can do to ensure that, as I mentioned earlier, no mother or father is ever left in the rain with their children with a taxi driver driving away from them.

--- Later in debate ---

[Jeremy Wright]

I have no wish to hold up the excellent British Sign Language Bill of the hon. Member for West Lancashire (Rosie Cooper), which I wish every success, but with the leave of the House, I will simply offer a few words of thanks.

I thank my hon. Friend the Minister and the shadow Minister, the hon. Member for Sheffield, Brightside and Hillsborough (Gill Furniss), for their support for the Bill throughout, which is much appreciated. I also thank my hon. Friends and the Opposition Members who have spoken at every stage of its progress through the House with great wisdom and common sense. I am grateful to them all, particularly my hon. Friend the Member for Darlington (Peter Gibson), who has helped to prove that we wait ages for a Bill on taxis and then two come along at once.

I also thank the officials at the Department for Transport, who have helped tremendously in the Bill’s development, and the officials of the House, who have helped to steer it and me through the processes so far. Finally, I thank those who have contributed to the Bill’s development by offering their thoughts on it, including those who work in the charity sector as advocates for people with disabilities, those who represent drivers and vehicle operators, and those who work in local authorities to whom I have also spoken about the aspects of the Bill that will affect those authorities.

I very much hope that the House will give the Bill a fair wind through to the other place where it will be in the capable hands of a former Transport Secretary and where I hope it will get a little further scrutiny and much more support so that we can improve the lives of our disabled constituents.

Question put and agreed to.

Bill accordingly read the Third time and passed.