National Policy Statement: Airports

Jeremy Quin Excerpts

Monday 25th June 2018 Commons Chamber

[Sir Patrick McLoughlin]

My right hon. Friend is absolutely right. I urge SNP Members, even at this late stage, to change their minds on this and follow through on what they say they support with their votes, because this is too important a matter not to do so.

It is now 50 years since the Roskill commission first started its work on expansion. I was first made a junior Minister in the Department of Transport in 1989. I was originally told that I was going to be the Minister for roads, but the then Secretary of State, Cecil Parkinson, informed me that I was going to be the Minister for aviation and shipping—which was a bit of a surprise to me, especially bearing in mind my fear of flying at the time. In 1989, there were 368,430 air traffic movements at Heathrow airport. We have gradually seen those grow, up until 2006, when the figure was 477,000 movements a year, peaking in 2011 at 480,000. There has been growth and expansion at Heathrow, and during that time NOx emissions have in fact reduced. That has come about partly due to newer and better aircrafts. I think that Heathrow has got the message that it has to improve on environmental issues, and that has moved substantially up the track.

[Jeremy Quin (Horsham) (Con)]

Does my right hon. Friend recognise that the other change at Heathrow over that period is the massive improvement in connectivity? HS2, which he contributed to, will be part of that process, and Crossrail is another part of it. Heathrow is massively more connected now than it ever was in the early 1990s.

[Sir Patrick McLoughlin]

I am grateful to my hon. Friend and agree with him.

I fully understand that my colleagues who represent local seats say that this is wrong for their constituents, but one question they need to address is: change or no change? Without the expansion, there will be no change. With the expansion, there will be a number of changes—not least, an extension of the ban on scheduled night flights to six-and-a-half hours, legally binding noise envelopes, predictable periods of respite for every local community, extending compensation to more than 3,000 additional properties, a £1 billion compensation package for local people, a new independent community engagement board, a new independent noise authority and 10,000 apprenticeships. That is why it is rather disappointing to hear the Labour Front Benchers change their tune today, in a way that some leading trade unionists who support the project have not done.

“The benefits of a third runway at Heathrow to our members are clear and compelling: 180,000 new jobs, doubling the number of apprenticeships to 10,000 and £187 billion in economic benefits.”

Those are not my words; they are the words of Len McCluskey, along with four other trade union leaders. That is the point they have made.

What has changed since the setting up of the Davies commission is the revolution on the Labour Benches, which has seen the right hon. Member for Hayes and Harlington (John McDonnell) assume the role of shadow Chancellor. I accept that he has long been an opponent of this scheme, but the truth of the matter is that setting up the Davies commission in 2012 to do a detailed investigation into the right way forward was the right thing to do. It was not just Howard Davies, but also John Armitt and Professor Dame Julia King, who is a leading expert in the environment.

In the past 10 years, we have seen £12 billion of investment in Heathrow airport, which has been very beneficial to the airport and to the country. Part of that—[Interruption.] Sorry, I thought the shadow Transport Secretary, the hon. Member for Middlesbrough (Andy McDonald) wished to intervene, but he does not. That investment has been very welcome, and it has led to a better facility for passengers.

One thing that the Government have to do—I know that my right hon. Friend the Secretary of State takes this fully on board—is to ensure that this expansion is done to budget. There have already been trimmings on the cost of the original scheme, and I congratulate the Secretary of State on driving that. The CAA must ensure that that happens, so that we do not put too much extra cost on travelling passengers or indeed the plane operators. That will be very important for the future of Heathrow, and it is well aware of that. We are seeing investment proposals.

Heathrow

Jeremy Quin Excerpts

Thursday 7th June 2018 Commons Chamber

[Jesse Norman]

I thank the hon. Gentleman for his very constructive and positive comment, and of course we will not be deflected. That is why we have laid this national policy statement, and we will be inviting Parliament to vote on it in due course.

[Jeremy Quin (Horsham) (Con)]

Will the Minister simply confirm that it is anticipated that private investment will fund the expansion of Heathrow, and will he also confirm that the economic benefits he expects will flow to the entire United Kingdom as a result of that private investment?

[Jesse Norman]

I know you place a premium on brevity, Mr Speaker, so I will say, yes, and £74 billion to £75 billion of expected boost to the economy.

Airports National Policy Statement

Jeremy Quin Excerpts

Tuesday 5th June 2018 Commons Chamber

[Chris Grayling]

As far as I am concerned, that is fully funded, and we intend to extract as much money as possible from Heathrow for all the improvements—it needs to make a substantial contribution to this, but the project will be delivered.

[Jeremy Quin (Horsham) (Con)]

May I warmly welcome this comprehensive statement? I wish to pick up on a point that my right hon. Friend made about freight transportation, because I believe that was omitted from the otherwise excellent Davies commission. Will he confirm that, and will he also confirm that adding in freight transport significantly increases the economic value of Heathrow?

[Chris Grayling]

Yes, I was surprised that that was not taken into account, but the Davies commission did not seek to monetise the freight potential of an expanded Heathrow and factor that into its findings. We have carefully followed the same methodology as it used, because we judged it to be wrong to change methodology mid-stream, but the numbers do not include freight. Heathrow is our biggest freight airport by value—it is our biggest freight port by value. It is central to the economy of many parts of the UK, ranging from the north of Scotland, from where smoked salmon products are shipped internationally via Heathrow, to more local businesses in the London area. My hon. Friend is absolutely right to say that freight is a crucial part of this decision.

Rail Timetabling

Jeremy Quin Excerpts

Monday 4th June 2018 Commons Chamber

[Chris Grayling]

The Labour party keeps saying that it wants the Government to run the railways. We do not at the moment. The temporary Northern timetable has been put in place this week. Some adjustment of rosters is taking place right now. I hope and believe that by the middle of the week, we will return to a point of stability, with a lower level of cancellations than today and tomorrow and getting back to a reasonably dependable timetable within a day or two. That is what I am expecting, that is what we have been promised, and that is what we will be demanding of Northern Rail.

[Jeremy Quin (Horsham) (Con)]

rose—

[Huw Merriman (Bexhill and Battle) (Con)]

rose—

--- Later in debate ---

[Jeremy Quin]

To reassure you, Mr Speaker, an hour’s wait is sadly not unusual for Horsham right now. I wish we were getting back to a far more regular service. Significant investment has been put into our line, which was meant to result in a far better service for our commuters. I welcome an independent inquiry to find out what on earth has gone wrong, but in the meantime, can we at least ensure that where there are fewer, busier trains, they are not short-form, so that people can get on them?

[Chris Grayling]

That has to be dealt with, and we will communicate that to GTR. If there are fewer trains running, they should be not short-form trains.

Oral Answers to Questions

Jeremy Quin Excerpts

Thursday 19th April 2018 Commons Chamber

[Chris Grayling]

Western rail access to Heathrow is part of our plans for control period 6, and I expect construction to start between 2019 and 2024. The hon. Gentleman will be aware that I recently invited the private sector to bring forward proposals for southern access as well, as part of a land and surface access package that will bring substantial increases to the capacity of rail links to Heathrow airport.

[Jeremy Quin (Horsham) (Con)]

These problems are not unique to Heathrow; they also affect areas around Gatwick, which has a lower level of ambient noise. Will the Secretary of State assure the House that any further lessons learned about how we reduce noise at Heathrow can be applied more generally?

[Chris Grayling]

They can be, and the point I did not make in my response to the hon. Member for Brentford and Isleworth (Ruth Cadbury) and my hon. Friend the Member for Windsor (Adam Afriyie) is that we are in the process of modernising the use of airspace in this country. I hope and believe that that will allow us to manage much more carefully respite for airports, and flight paths into and out of airports, and to do the best we can to minimise the impact of aviation on communities. There can be no situation where there is no impact, but I want us to do our best to ensure that that impact is as carefully managed and minimised as possible.

Oral Answers to Questions

Jeremy Quin Excerpts

Thursday 1st March 2018 Commons Chamber

[Chris Grayling]

As I know, my hon. Friend has been a regular advocate for direct services, and I would like to see those happen. I am looking to see whether we can maximise the capacity on the east coast main line to make additional services possible. Of course the arrival of HS2 will allow many services that cannot be run now because of capacity constraints to happen, because of the additional capacity it will create on routes to the north and Scotland.

[Jeremy Quin (Horsham) (Con)]

rose—

[Mr Speaker]

I am not entirely sure what the impact of the Virgin Trains East Coast franchise is on Horsham, but doubtless the hon. Gentleman is about to explain to us with the lucidity for which he is renowned in all parts of the House.

[Jeremy Quin]

I am absolutely going to. In respect of the proposed alternatives to the current east coast franchise, has the Secretary of State seen President Macron’s recent remarks about the nationalised French railways, and has he any remarks to make on them?

[Chris Grayling]

Wisdom sometimes comes from our allies across the channel. I did see those remarks, and they are a timely reminder that a nationalised railway is not the panacea that some believe it is.

--- Later in debate ---

[The Parliamentary Under-Secretary of State for Transport (Jesse Norman)]

I am grateful for the question. We will be making an announcement later in spring.

[Jeremy Quin (Horsham) (Con)]

T7. Last weekend, and so completely unrelated to the current weather, Southern rail passengers at Redhill suffered the most appalling, shambolic and potentially dangerous scenes. I appreciate that underlying that situation might be the extremely good investment programme, but what assurances has the Minister received that these awful scenes will not be repeated?

[Chris Grayling]

Let me say very clearly and unequivocally that what took place last Sunday was unacceptable. On behalf of the Government, I apologise for it and the company has already done so. We have made our views known to the company in the strongest possible terms. It was unacceptable and lessons have to be learned. The company is putting in place arrangements to make sure people receive appropriate financial compensation. It must not happen again.

Gatwick Airport: Growth and Noise Mitigation

Jeremy Quin Excerpts

Wednesday 10th January 2018 Westminster Hall

[Jeremy Quin (Horsham) (Con)]

I came to today’s debate very conscious of the noise problems experienced in Sussex, Surrey and Kent, but I am a broad-minded fellow, Sir Christopher, and I also recognise the difficulties faced by constituents in Edinburgh, particularly when there are flights taking off no doubt to go to Gatwick. I am very grateful to my hon. Friend the Member for Tonbridge and Malling (Tom Tugendhat) for introducing the debate. For a debate that is focused on noise-deadening, my hon. Friend is clearly today soft of voice, but as ever loud in impact. I share his frustration and much of his prescription.

I am very conscious that my constituency of Horsham has seen the largest concentration of flight paths since the change to departures originated by Gatwick in 2014. My constituency, notably the village of Copthorne, to the east of Gatwick, is affected, as is a very large swathe of my constituency to the west, which gets no respite, with multiple departure routes and arrivals day and night. I understand the yield management rationale for Gatwick to increase the number of long-haul flights, but as my right hon. Friend the Member for Arundel and South Downs (Nick Herbert) mentioned, that has, in the view of many of our constituents, made a bad noise problem worse. While I am on the subject, I also agree with his comments regarding the noise management board.

There are joint interests right across the swathe of counties affected by Gatwick, but I must emphasise how deeply affected those rural communities that lie close to the airport are. Those communities suffer most from constant noise. Night noise, as has been mentioned, is a major issue. The impacts need to be shared to give communities periods of respite. May I particularly say, at the outset, that it is simply not acceptable for people in communities that already suffer greatly to have their lives made even more miserable through increases in night-time noise caused by a decrease in the joining point for arrivals—a point on which I respectfully, and most unusually, differ from my hon. Friend the Member for Chichester (Gillian Keegan).

Germane to the issue of noise is the overall increase in pressure on our communities from all aspects of pollution arising from Gatwick’s expansion. An increase in passenger numbers of 8%, with an aspiration to 50 million, has an inevitable impact on local road and rail congestion to constituencies immediately around Gatwick, with air and noise pollution adding to the inevitable difficulties that my constituents face daily on our road networks and on Southern Railway, through extra congestion produced by increased utilisation of the airport. For any hon. Member who doubts the ongoing difficulties on Southern Railway, may I recommend the debate on rail franchising that is currently taking place in the main Chamber—my right hon. Friend the Secretary of State for Transport is speaking at the moment. I daresay that many of us will head there next.

My constituents suffer particularly from congestion and noise pollution, but I recognise that they are far from unique, with the number of air traffic movements growing every year since 2013, by 12% in total. I do not object to Gatwick seeking to maximise the utilisation of its current footprint, but what we have every right to expect and insist upon is that it adheres to the spirit and the letter of the aviation policy framework published in 2013, as set out by my hon. Friend the Member for Tonbridge and Malling. It states that

“future growth in aviation should ensure that benefits are shared between the aviation industry and local communities.”

My right hon. Friend the Member for Arundel and South Downs drew the House’s attention to the fact that there has been a significant improvement in Gatwick’s bottom line. I have seen estimates of £350 million to £450 million. Even at the bottom end of that scale, on the basis of earnings before interest, taxes, depreciation, and an amortisation multiple of seven for such a cash-flow generative business, an increase in value of some £2.5 billion would be expected. Those benefits must be shared with the community in the form of aggressive attempts by Gatwick to cut down and mitigate noise pollution. My hon. Friend the Member for Tonbridge and Malling referred to Bo Redeborn and Graham Lake, who are in the Gallery today.

Many hon. Members mentioned the arrivals review. There was also promise of a departures review, which we are yet to see. There is so much more that can be done with Gatwick; it is not unreasonable for our constituents to expect to see it, nor is it unreasonable to expect the Department to be rigorous in ensuring that Gatwick observes the Department’s declared policy. I await with interest the Minister’s concluding remarks.

Air Travel Organisers’ Licensing Bill

Jeremy Quin Excerpts

3rd reading: House of Commons & Committee: 1st sitting: House of Commons & Report stage: House of Commons
Tuesday 11th July 2017 Commons Chamber

[Mr Hayes]

Generosity needs to be reciprocal. It is not for me to say how the Opposition will conduct their affairs, but surely they will recognise that we are going as far as it is possible to go to ensure that the process is reviewed in precisely the way that the hon. Member for Kingston upon Hull East described. He says that we cannot be absolutely certain how things will pan out in practice, and I agree. The spirit of his amendment seems to be the right one, so I have made it clear that I will facilitate just such an analysis of the impact of the changes. The point is that it is not as if the mechanisms do not exist for us to do that, and they do not merely rely on the legislative strength of the Small Business, Enterprise and Employment Act 2015, which says that there must five-yearly reviews. Issues will go to the committee responsible for overseeing such matters, which was set up by a previous Labour Government, and we will insist that the impact is reviewed—more than once a year if necessary.

[Jeremy Quin (Horsham) (Con)]

May I ask my right hon. Friend for more clarity on that? Can the committee review things as often as it wants? I am sure that the committee will have been taking this debate seriously and that this particular part of it will be receiving attention. Can he confirm that he will be encouraging the committee to take its responsibility to review the proposal very seriously?

[Mr Hayes]

As you know, Mr Hoyle, it is not my habit to speak at length in this House. I like to abbreviate my remarks to a sufficient degree to make my point, but not to exaggerate the arguments. In the light of that intervention, however, I am inclined to go into rather more detail about the ATIPAC report, which is the document submitted to the Secretary of State in the way that I have described and then made public. The latest report states:

“The Committee’s role is to provide informed advice to the Government and the regulatory authorities on financial protection for consumers in the event of a holiday company’s insolvency. Its Constitution sets out the role and membership of the Committee, and can be reviewed in Appendix 4.”

I will not go into the details of appendix 4.

Chris Gibb Report: Improvements to Southern Railway

Jeremy Quin Excerpts

Tuesday 4th July 2017 Commons Chamber

[Jeremy Quin (Horsham) (Con)]

The point of agreement between me and the hon. Member for Eastbourne (Stephen Lloyd) is that the service has caused heartache, distress and job losses for thousands. The report was commissioned to try to find ways to improve the resilience of the service, and I welcome it. I think everyone acknowledges the author, Chris Gibb, to be a serious, experienced individual, and he has produced a report that is thoughtful, helpful and comprehensive. The clear message that emerges from his report is that the primary cause of the appalling service that passengers received last year was the result of members of the workforce

“taking strike action…declining to work overtime and…undermining the system integrity”.

He concluded that

“if the train crew were to work in the normal manner…the output of the system, a safe and reliable rail service for passengers, would be delivered in an acceptable manner”.

The validity of Mr Gibb’s words has been reinforced by the 23 percentage point improvement in performance achieved by Southern over the past few months, when there have been no strikes. GTR has shown that with the support of its workforce it can deliver, as Mr Gibb says, an acceptable level of service for customers.

Like everyone in this House, I am horrified that we are again seeing a return to industrial action. The Opposition were keen to lambast the Government on public sector pay restraint last week, but I am acutely aware of how many public sector workers use these trains. ASLEF, on the behalf of train drivers, rejected a pay offer worth nearly 24% over four years. Passengers will draw their own conclusions. [Interruption.] Is the hon. Member for Middlesbrough (Andy McDonald) trying to intervene? If he would like to get in, I would love to hear whether he thinks that that is a bad thing that is being put to members. I have offered the hon. Gentleman the opportunity to come in and say that the 24% rise is adequate, but he has declined to do so. I understand, so I will return to my speech.

Passengers do not believe that the DCO trains that have operated on our network for the past 30 years are unsafe. They do not believe that passenger trains operated in Germany, Austria or Canada using DCO are unsafe. Passengers do not want much; they simply want the drivers and the on-board supervisors to do their job, so that they can get into work to do theirs. In the helpful statistics provided by the RMT in a meeting this morning, as referred to by my hon. Friends, it was confirmed that 97.25% of the 70% of Southern trains that used to operate with a second person on board continue to do so. Those trains have a second person who is not preoccupied with opening and closing doors; they are there to help passengers. That is a high proportion, reflecting the additional numbers of OBSs that have been recruited. It is not as high as I would like, nor is it as high as GTR intends it to be—GTR is aiming for 100%—but all train users would rather see the 2.75% of those trains continue to run for the benefit of passengers. If they did not run, the negative impact to the service as a whole would be far more than the 3% diminution in service. It would lead to many thousands of passengers being wholly unnecessarily delayed.

[Ms Ghani]

After this morning’s meeting, I just want to clarify whether the unions are striking because 2.75% of trains are running without on-board supervisors. That will have an impact on thousands of paying passengers.

[Jeremy Quin]

I thank my hon. Friend. She really has to ask the unions why they are still on strike. My understanding is that it is because of the 2.75% of the 70% of trains that traditionally had a second person on board. I am convinced that her constituents and my constituents would rather that those trains continue to run. I look forward to 100% coverage, but the 97.25% figure and the recruitment shows that GTR is serious about ensuring that there is a second professional on board. Passengers have had enough. It is high time that the unions ended their action.

As the Secretary of State made clear, however, it would belittle the report to suggest that it focuses only on industrial action. It is far broader and more useful than that. What runs through the report is the difficulty of operating trains on a hugely well used and complex service. As the report states, Southern is

“simultaneously running at absolute capacity at peak times, and undergoing a period of dramatic… change”.

The introduction of class 700s, new depots at Three Bridges and Hornsey, a doubling of Thameslink peak-hour trains to 24 through central London, and major infrastructure enhancements at London Bridge are all good improvements for passengers. They are vital to maintain a railway that has seen a massive increase in passenger numbers. As the report makes clear, Southern has been under strain with

“unreliable infrastructure, a timetable that is very tight and with overcrowded peak services”.

In some ways, the railways are a victim of success. In the days of British Rail, which the Opposition still seem to recall so fondly, the network was declining and, as Gibb points out, was relatively lightly used. In the 20 years since privatisation, passenger numbers have grown such that, on Southern’s routes, more passengers are now travelling than at any time in the past 90 years. The emphasis that Gibb places on collaborative working is welcome, as are the practical steps that he recommends to ensure that that takes place, many of which have already been implemented. I am pleased that on receipt of the report back in January the Government immediately committed £300 million to meet the basic infrastructure requirements that were set out. It is good to hear the Department’s strong commitment to ensuring that the region secures the investment it requires.

The report also has lessons for the operator, and Gibb makes clear the complexity of the Southern operator’s task. There are few, and I am certainly not among them, who view the scale of the franchise as optimal. However, for those who believe that firing the operator would be a simple gain, Gibb argues persuasively that such an approach is naive. Twice operators have been replaced by Government emergency provision, as the shadow Minister said, and the report implies that this comes at greater cost. In both cases, the routes were running at steady state; Southern is going through a period of substantial change. The implication of the report is that firing the operator would be, at best, risky, and at worst could lead to chaotic failure.

However, it appears to me that the operator, in bidding for the franchise, was too optimistic about what it might be able to achieve by crewing via diagramming software. The system can be highly efficient when it works well, and in theory it should work brilliantly, but that requires perfect operating conditions, which are not what Network Rail delivers. I am therefore delighted by the Secretary of State’s commitment to the additional drivers who are being trained and coming online, and I am pleased that there are now more on-board staff than at the start of this process. They will increase resilience and reduce dependence on overtime. He is determined to ensure that we have a modern, resilient railway that delivers for its passengers. I congratulate him on commissioning this report, and I thank Mr Gibb for his work.

--- Later in debate ---

[Rachael Maskell (York Central) (Lab/Co-op)]

Thank you for calling me, Madam Deputy Speaker. I welcome you to the Chair, and thank you for chairing the debate. May I also put on record my proud relationship with working people through the trade unions, and declare my interest in that regard?

Today’s debate started abysmally. The Secretary of State for Transport failed to mention safety or access for disabled people once. His prejudices against working people came to the fore, clearly not from a party for working people. Thankfully, my hon. Friend the Member for Middlesbrough (Andy McDonald) brought us back to the Gibb report, and we heard a total of 19 contributions.

I thank my hon. Friend the Member for Nottingham South (Lilian Greenwood) for highlighting the consequences of brittle rostering and the problems caused by level crossings. My hon. Friend the Member for Luton South (Mr Shuker) spoke of the bullying that drivers experienced in attempts to make them come to work on their days off. My hon. Friend the Member for Hove (Peter Kyle) called for humility, and a focus on the breadth of the issues in the Gibb report. He also identified the Government’s failure of leadership. My hon. Friend the Member for Mitcham and Morden (Siobhain McDonagh) talked of rail chaos, but stressed that it was not due to industrial action. My hon. Friend the Member for Brighton, Kemptown (Lloyd Russell-Moyle), who made the 18th contribution, focused on the issue of disability access.

The scene was set for the perfect storm. Today we have heard about the consequences for constituents, the industry and staff. Ageing infrastructure is failing because of a lack of resources and critical management to address vital maintenance. Heavy demand and over-capacity manifest themselves in overcrowding. New working practices—new timetables, new commencement of routes, new trains and technological advances—have been recommended, but there has been no strategic co-ordination to date. Above all, we have failed and fragmented franchises. Collaboration and strategic oversight were the last considerations, and the very worst outcomes from a profit-driven privatisation process have been apparent. Putting profit before passengers has resulted in their paying heavily: financially, for their tickets; in terms of the worst effects of overcrowding; and—Mr Gibb mentions this at every turn—in terms of having to deal with the complete unpredictability of the service. It has been utterly chaotic. The buck stops with the Government and the Secretary of State, whom even the courts have now told to exercise his force majeure to find a resolution.

It has all been matched by a safety-critical industry. Staff rightly fear that they will find themselves before an inquest following an incident involving a passenger, for whatever reason—perhaps because the technology has missed what a second, human, eye would see. It is all happening in a high-risk setting in which there is the potential for an accident, a landslide or terrorism, and the possibility of a driver or passenger falling ill, antisocial behaviour, or some other incident. Those with disabilities are pushed to the back of the queue when it comes to ensuring that people’s needs are met throughout their journey. As we have heard, only 3% of trains do not have a second safety-critical member of staff. We have to wonder why the Government cannot resolve this dispute, and give priority to the dignity of a disabled person who could be left on a platform.

All this is happening in a charged industrial environment in which the Government’s agents, and the Government themselves, have declared that rather than resolving the dispute, which would be easy to do, they are deliberately trying to fuel it—

[Jeremy Quin]

Will the hon. Lady give way?

[Rachael Maskell]

I do not have time.

They are deliberately trying to fuel the dispute owing to their ideological aversion to trade unions—wanting to “break them”, in the words of Mr. Wilkinson, the Department for Transport official—as opposed to listening and addressing the real concerns that have been raised and are apparent for all others to see.

The stakes are high, and the Gibb report, although conflicted, recognises that. It is a serious attempt to analyse the multiple problems with the network, focusing on 10 different areas of failure, and then bring those findings together.

Cutting through the layers of self-interest—and no part of the network comes out particularly well—Gibb’s recommendations have sought to put passengers at the centre and he has pragmatically analysed the steps that need to be taken to build one Southern rail service which collaborates across operators, infrastructure bodies, the regulator and contracted services such as maintenance companies, with a reform programme that not only challenges behaviours, but sets a template for the industry to refocus.

The immense task set requires all parties to take a step back and listen to what Gibb is actually saying between the lines of text. This is an immense challenge. There has to be transition. Problem solving and working together is the only way through this and a new approach must be adopted by all. There has to be space for everyone to raise their concerns and, instead of being met by a wall of denial, a bit more flexibility would provide a win for everyone. When people talk about staff shortages, that must be addressed; and when people talk about safety challenges, they must be heard.

I want to return to the fact that we live in critical times and throw this challenge down to the Government. Technology is advancing at a pace, and this is something that we can be immensely proud of. Over the next decade, engineering and digitalisation across the rail industry will take us to new places that even today are unimaginable. But the rail industry is ultimately about people and, as we progress from generation to generation, the reassurances we seek do not change. In a safety-critical environment, passengers want safety guaranteed.

Incidents do occur, and I will never forget working in intensive care as the Potters Bar tragedy happened, and the carnage that I faced as a clinician trying to save lives and put bodies back together. Life is too important.

We lose 40 people on the Southern rail network each year through suicide. That is traumatic for our drivers and of course tragic for those involved. Passengers, or even drivers, take ill. Threatening and antisocial behaviour still occurs. Women can still feel unsafe travelling alone at night, as the hon. Member for Eastbourne (Stephen Lloyd) reminded us—and I note that there is no woman’s voice in the Secretary of State’s team; perhaps that would have been helpful to understand those safety-critical issues.

Terrorism is now a reality that hovers in all of our minds. Overcrowded stations and overcrowded trains do create risks. A disabled person may need assistance, not just with boarding and alighting, but throughout their journey. Who will be the passenger champion on each train? Who will keep them safe? Who will have the vital training in order to carry out those vital tasks? Who will provide the second set of eyes to support safe departure and keep the public safe? Those are the real questions the workers are asking and the Government are refusing to hear, and these are the issues that must be addressed for the sake of the public.

The Government would never dream of taking away cabin crew on a short flight, and yet, on journeys which may take a lot longer, removing the one person who keeps us safe, can answer our questions and concerns, and can help meet our needs, is doing the reverse of establishing what Gibb is calling for: a passenger-centred service.

As my hon. Friend the Member for Middlesbrough (Andy McDonald) said, none of us want to stand at this Dispatch Box and lament, “if only”, and recite that “lessons must be learned.” That is why Labour would build a united, integrated, safe, accessible and functioning service for the passengers, and we would also champion the rights of passengers.

Oral Answers to Questions

Jeremy Quin Excerpts

Thursday 23rd February 2017 Commons Chamber

[Paul Maynard]

Probably the most rewarding period of my time as a Member of Parliament has been spent chairing the Muscular Dystrophy UK Trailblazers all-party group and challenging and cross-examining the industry, so I am well aware of the report. It is worth pointing out that Passenger Assist bookings are increasing by 7% year on year. The challenge for the industry is to ensure that passengers who wish to just turn up and go get the same service as those who book through Passenger Assist. More than that, the industry should ensure that when Passenger Assist does not work properly, people have adequate recourse to an ombudsman’s system to get redress. That is not currently the case.

[Jeremy Quin (Horsham) (Con)]

Can the Minister confirm that the number and availability of on-board supervisors at Southern Rail is increasing? As a result, can we expect to see an improvement in services for disabled passengers?

[Paul Maynard]

I am certainly keeping a very careful eye on Govia Thameslink Railway both in terms of official passenger assist bookings and the unofficial turn-up-and-go service. I am very keen to see the outcome of the mystery shopping exercises being conducted by the Office of Rail and Road. I want to ensure that all passengers who travel on GTR get the service they need from the on-board supervisors.