Backing Business to Create Economic Growth

Helen Morgan Excerpts

Monday 18th May 2026 Commons Chamber

[Helen Morgan (North Shropshire) (LD)]

I wish to speak about rural regeneration and the need to back business and create economic growth in rural areas. Around a fifth of the British population live in rural areas, which have great untapped potential, but we do not see the infrastructure in those areas to allow them to reach that potential and provide the economic growth we need.

To illustrate the point, I have picked five areas, the first of which is digital connectivity. The previous Government’s Project Gigabit seemed like a really good idea: to roll out fibre broadband across rural areas, in places where it would otherwise not have been commercial, and connect businesses and homes so that people could do the things that they need to online—whether that is work from home, start a new business or connect their existing business.

In Shropshire, the contract was awarded to a company called Freedom Fibre, which was going to roll out fibre broadband to 12,000 properties but stalled at 3,500 after it could not get the funding it needed to connect the rest. The remaining properties will now be connected by Openreach, but not until 2030. That matters in rural places where, for instance, someone with a farm might allow other businesses to run from redundant buildings that are past their sell-by date and no good for keeping animals. However, those places do not have fibre broadband, which means they are not suitable places for start-up businesses to operate from. The absence of broadband is really beginning to hold us back.

It is the same story with mobile coverage. Ofcom reports that 1.45% of postcodes do not have “good” voice capability. Everyone who lives in North Shropshire knows that is complete rubbish, because it is impossible to make a phone call from lots and lots of places, including while driving down the A5. Prees Green is a particular blackspot where I tend to get cut off when speaking to my husband on my way home on a Wednesday night. There are all sorts of places where it really is impossible to make a phone call, and that is holding businesses back.

In fact, the River Severn Partnership found that 15.33% of postcodes are without good coverage, and the Rural Services Network says that 65% of rural residents across the country experience unreliable mobile signal. That really matters to people trying to run a business, particularly if they are on the road with that business or trying to work from home. It is holding us back. We need the Government to put in place a regulatory environment for the businesses that connect us digitally to ensure that rural places get the service they need. At the moment, they are being held back by the lack of availability.

I will give the House an example. I spoke to a business owner last week—they were actually talking to me about cash and getting to the bank, which I will come to later—who cannot accept payment cards at their premises because they are without a decent signal and any network. They have to give their bank details to their customers, who then go home and make a bank transfer—hopefully. That business is taking on all that risk because it cannot operate a simple swipe-and-pay system. The lack of digital connectivity has that kind of impact on businesses in my area.

It also really affects how farmers—there are over 1,000 farms in North Shropshire—do their business. Theirs are often the worst-connected properties, but farmers need to be online to deal with the regulatory environment within which they operate, and they might need to use GPS to work their farm machinery. All that is a problem if the digital connectivity is poor.

[Gregory Stafford]

The stories the hon. Lady is telling about the poor connectivity in her constituency echo what I experience in mine, where we have some of the worst full-fibre broadband certainly in the south-east, and potentially in the country, despite being only an hour away from London. I recently surveyed my constituents about mobile coverage and, contrary to popular opinion, more than two thirds were willing to have more masts in their area because of the change with people working from home and in how people do business. Does the hon. Lady agree that we need to look forward and ensure that we have connectivity in our areas, rather than looking back to a time when people were operating very differently?

[Helen Morgan]

I agree entirely. I question the perception that people’s objection to masts is holding us back. In Shropshire, passive infrastructure masts have planning permission and are ready to go; what cannot be achieved is a mobile phone operator willing to put its equipment on those masts. We need to work with mobile network operators to get the connectivity we need.

I will move on to public transport. Shropshire has lost 63% of its bus miles since 2015, compared with 19% on average across England. Places like Woore, a village of around 1,000 people in my constituency, have no bus service at all; others, like Trefonen, have one bus a day. Weston Rhyn residents do have a bus service, but at the moment it just does not turn up because of a road diversion. This is really holding people back.

[Rachel Gilmour (Tiverton and Minehead) (LD)]

Like me, my hon. Friend represents a very rural constituency, albeit not quite as beautiful as Tiverton and Minehead. I completely concur with her points about rural transport: it is an absolute blocker for economic development, education and so many other things. Does she agree that growth is not conjured by debate but built by political will? My constituents and businesses need a functioning road from Watchet to Blue Anchor, a rebuilt school in Tiverton and a Government who foster the conditions for enterprise to flourish. To date, the political will has been lacking.

[Helen Morgan]

I thank my hon. Friend for her intervention; it speaks to the point that rural areas have been looked past by the current Government and the previous Government. They have been neglected for many, many years, and if we are to unleash the potential of those rural areas, we need the political will to invest in them.

Shropshire has lost more bus service miles than pretty much anywhere else in the country, but in the funding round in early 2025, Shropshire had the 53rd lowest of 73 allocations, despite being one of the worst-served counties in the country. Local businesses and the local jobcentre tell me that not being able to get staff to their businesses is the biggest problem they face. They struggle to recruit skilled labour and to get people to them because there is very poor public transport. If a person in Shropshire cannot afford to run a car, they are pretty much stranded where they are. If that person is a young person looking for their first job or looking to learn the skills needed to work, they will probably struggle to get work because of the lack of public transport.

Trains are a real problem too. Accessibility at Whitchurch station has been overlooked, as has the connection between Oswestry and Gobowen. Those trains could be transformational for our area.

I welcome the Government’s review of in-person banking services that was announced last week. There is only one town with a bank in my constituency. We need to ensure that everybody can access the services they need. A business owner should not be required to drive many miles simply to change a signatory. I have had a lot of feedback from businesses in my constituency saying that banking services are critical.

Council funding is really important, and councils are critical for economic development. Shropshire does not have Pride in Place funding. It has lost the local growth funding, and it has not been given shared prosperity funding now that it has been phased out. That really impacts our ability to attract people into tourism and to regenerate the area. I would also say that education funding is part of that picture, because skills are essential. In areas where there are low outcomes for children, having very low input into their schools is problematic.

Finally, I want to talk about farming. The family farm tax has held back over 1,068 farms in Shropshire. Milk prices are a real problem. Many of our dairy farmers are producing at lower than cost, and fertiliser and diesel prices are soaring because of the war in Iran, causing a huge crisis of confidence in the farming industry. I look forward to hearing how the Government are going to generate confidence in our farming industry so that our rural economies can thrive.

--- Later in debate ---

[Sir Ashley Fox]

I am grateful to my right hon. Friend.

The rate that Britain is now paying is higher than at any time over the last 20 years—in fact, it is the highest rate since the last time Labour was in office. Britain’s finances are in a precarious position precisely because Labour is doing what it always does: spending other people’s money like there is no tomorrow.

The Government announced a holiday tax in the King’s Speech. This will enable councils to tax holidays taken in this country even more than at present. Most people who take their holiday in Britain are British. They already pay VAT at 20% on their holidays, and Labour wants to tax them further. This will hit local businesses in Burnham-on-Sea, Berrow and Brean in my constituency. Many families who holiday in Somerset are not wealthy. A tax of £2.50 per person per night will take £70 a week away from a family of four. That is money taken out of their pocket that they cannot spend with local businesses.

It has been interesting to watch Liberal Democrats in Somerset squirming over their plans for a holiday tax. While their colleagues in Bristol and Bath have welcomed the tax, calling its introduction a victory for Liberal Democrats, those in Somerset do not quite know what to say. No doubt they will make their position clear before next year’s local elections.

[Helen Morgan]

I wonder whether it has occurred to the hon. Gentleman that the Liberal Democrats’ whole point is that local government should be able to decide on its own policies, because they will be appropriate in some cases and not in others.

[Sir Ashley Fox]

And I would like to know from the Liberal Democrats in Somerset whether they think it appropriate to take money from my constituents in Berrow, Brean and Burnham-on-Sea and spend it in Taunton and Yeovil. For some reason, they seem reluctant to say.

The King’s Speech confirmed the Government’s plans to curtail our constituents’ right to a jury trial. It is a tragedy that this Government are trampling on our ancient rights and liberties. They claim that it is because of the backlog of cases in the Crown courts, but that backlog was not caused by jury trials, and it will not be reduced by curtailing the right to a jury trial. Labour Ministers have failed to provide any evidence that this will increase court efficiency. It will not bring swifter justice, but it will undermine confidence in our whole justice system. It is a reform without any rational justification. I believe that the Government are wrong, and must reverse their course.

My constituents want secure borders, affordable energy, safer streets, economic growth and opportunities for their children, and that is why the Conservatives are setting out our alternative King’s Speech. At a time of international instability, the Government should be cutting welfare spending in order to spend more on defence, but instead we are stuck with a feeble Government who threaten both our economic and national security.

Royal Mail: Universal Service Obligation

Helen Morgan Excerpts

Wednesday 11th March 2026 Commons Chamber

[Blair McDougall]

My hon. Friend is, as ever, a doughty campaigner for everyone in the communities she represents. I will certainly be pressing Ofcom on these issues, and I will continue to press Royal Mail directly as well, stressing that we want to see an improvement in standards. The current standards of delivery are simply not good enough.

[Helen Morgan (North Shropshire) (LD)]

In rural parts of the country such as North Shropshire, where broadband, mobile signal and public transport are poor, people really depend on their postal service. Constituents have contacted me to say that they have missed court documents and NHS letters—important things that they need in order to get on with their lives. I have visited the sorting office. Beyond the prioritisation of parcels, which posties have told me about, the rounds are too long and working conditions for postal workers are not good enough, so there are issues in recruitment and retention. What can Ofcom do to ensure that Royal Mail puts in place the resources to ensure that letters can be delivered on time in rural places, like North Shropshire?

[Blair McDougall]

Unfortunately, the story that the hon. Lady tells is familiar, because I have heard it from so many hon. Members around the Chamber. As I say, we have been bringing together workforce and management for talks on reforms to get the business on to a sustainable footing and improve service quality. We will bring that together. I will raise the issue of prioritisation of parcels with Ofcom this afternoon.

Post Office Green Paper

Helen Morgan Excerpts

Wednesday 25th February 2026 Commons Chamber

[Blair McDougall]

Obviously the business model of the Post Office is a matter for the Post Office, but it would say to me that it is about continuing that central role of banking and financial services through the Post Office, and about experimenting with new models like the hub of the high street, where post offices can partner with other organisations that perhaps do not want the full expense of their own high street presence but can use the vast network of the Post Office. Finally, it is about the technological transformation that we are funding, which will improve the customer experience and improve the renumeration for sub-postmasters.

[Helen Morgan (North Shropshire) (LD)]

I welcome the Government’s announcement today that they are going to maintain 11,500 branches, but in my constituency, outreach services that were only available maybe for an hour or two each week anyway in Cockshutt, Clee, Weston Rhyn, Knockin, West Felton and Ruyton XI Towns have all been lost because of the retirement of a single postmistress in Trefonen. The current criteria have not protected those services, and the distance criteria are not incredibly helpful when there is no public transport that can be relied on, and for a business it is an incredible waste of time to have to get in the car and drive three or maybe six miles to another post office to post something. What can the Minister say to my constituents who are faced with long journeys to get to post offices? What likelihood is there of a post office reopening in their area, and how will that help them deal with these access problems of public transport and efficiency when they are running their businesses?

[Blair McDougall]

The hon. Lady makes a really important point, and an hon. Friend asked earlier whether this is part of a wider need to regenerate high streets. It is also true that it has to be part of a wider strategy to support rural businesses like the ones the hon. Lady mentions. I have spoken many times about what we are going to do to improve postmaster remuneration through the transformation investment that we are putting in. Perhaps before I sit down and we move on to the next debate, I can also say some words of encouragement: there is a new generation of postmasters coming through, and not only is it a fantastic business opportunity for people, but it is an extraordinary opportunity to serve their community and become a key and valued figure, particularly within communities like the hon. Lady’s.

Andrew Mountbatten-Windsor

Helen Morgan Excerpts

Tuesday 24th February 2026 Commons Chamber

[Helen Morgan (North Shropshire) (LD)]

I am one of a handful of Liberal Democrat and Labour MPs who were elected in the wake of a political scandal. In my case, in December 2021, it was a financial scandal followed by a cover-up by the then Conservative Government, who tried to get one of their own off the hook. In the midst of my by-election, there were revelations about partygate. It emerged that the then Prime Minister had concluded that a number of the rules that people in this country were subject to did not apply to him. I can remember very clearly knocking on doors during that by-election. I felt my constituents’ anger about the fact that a small group of elite people had concluded that rules that applied to us did not apply to the people at the top of society. I think they would describe that as entitlement. This debate is important because we must restore the trust of the people who voted for me and others elected in by-elections in the wake of scandals. We need to tell the wider British public that we have learned the lessons from the political scandals, cover-ups and entitlement, and we are taking action to restore their trust in what this House is up to and what the wider establishment is allowed to get away with. It is important to hold the powerful to account. Since then, a number of other scandals have further destroyed trust in politics, including the VIP lane for covid contracts, the treachery of Nathan Gill and the appointment of Peter Mandelson.

Andrew Mountbatten-Windsor was intimately involved with Jeffrey Epstein. We have learned in recent weeks that it is probable that their relationship was deeper and continued for much longer than we first thought. That association with one of the most despicable paedophiles in history, at the heart of the British establishment, is absolutely poisonous. The victims and survivors of Epstein’s crimes must have been retraumatised many times over the years by the complicity of those closely associated with him, who did nothing to bring his crimes to public awareness and hold him to account.

[Chris Vince (Harlow) (Lab/Co-op)]

The hon. Lady makes a really important point about the victims of crimes perpetrated by people in the public eye. It is particularly difficult for those victims, and almost as if the trauma is repeated again and again when these things come to light in the press and the media. Does she agree that, in particular, we need to support victims of crimes of that nature?

[Helen Morgan]

The hon. Gentleman makes an excellent point. I cannot imagine what it must have been like to be one of those victims—one of those survivors—and to see repeatedly over the years the establishment closing ranks around those who knew Epstein and telling us that everything is okay. The hon. Gentleman is entirely right that this whole process must be extremely painful for everyone involved, so the victims should be foremost in everything we do.

[Daisy Cooper]

One of the things that I have been struck by as we have heard more and more revelations is that it is difficult for some members of the public to keep up, and that many of them—particularly a number of women—want to turn away from what they see on their screens. Does my hon. Friend agree that what we see unfolding before our eyes is a conspiracy of silence? Horrific acts were allowed to take place in the shadows, and we are increasingly seeing that the arms of the British state protected, facilitated or colluded in horrific acts by people in power. Does she agree that this House must make the boldest statement it can that we will not rest until we have turned over every single stone?

[Helen Morgan]

My hon. Friend puts it better than I could; she is entirely right. We have seen complicity by people at the heart of the British establishment—we are in the right place to hold them to account—and the international establishment. Either they turned a blind eye to Jeffrey Epstein’s acts, or they were possibly implicated in them—we do not know for sure yet. But those who turned a blind eye must have known what was going on. It is not normal for an older businessman to be surrounded by young teenagers all the time and to receive massages from them—as we know, there were all sorts of other terrible acts. People thought that was somehow normal, acceptable or even admirable. We heard Donald Trump say that some of those girls were “on the younger side”, as if that were something to be applauded. It is appalling. Those people must have known, and if they chose not to look, they are part of the problem.

The decades-long cover-up must have compounded the trauma suffered by those women, who were children at the time. We must put the victims first and allow the police investigations to go ahead, but we need to look at the wider elements of the scandal too.

[Layla Moran]

Does my hon. Friend share my worry that human trafficking, of which those women were victims, is not currently subject to a police inquiry? It is absolutely right that the police will make their own decisions, but does she agree that the Government must ensure that they have the necessary resourcing so that, if they want to go down that rabbit hole—I urge them to do so actively—they are not stymied by a lack of resources?

[Helen Morgan]

My hon. Friend makes a really important point.

[Chris Bryant]

I urge hon. Members not to speculate on what the police might or might not be investigating.

[Helen Morgan]

I thank the Minister for that reminder.

I have been astounded by the brilliance of the British media and the journalists who have sifted through thousands and thousands of documents from the Epstein files and, within a really short period, have uncovered a scandal that has rocked the British establishment to its heart, and that has got everybody in this place acting to try to uncover the appalling rot at the heart of the Epstein circle. Yet other jurisdictions have been sitting on those thousands of documents, potentially for decades, and have apparently had no curiosity whatever. That in itself speaks volumes.

The Polish Government have launched an investigation into Epstein’s links with Russia. His links with Peter Mandelson and Andrew Mountbatten-Windsor must be causing enormous concern in the light of that development. It is therefore right that we seek transparency about the appointment of Andrew Mountbatten-Windsor to this role. As my hon. Friend the Member for St Albans (Daisy Cooper) said, this is not about one mistake that led to an individual being in an inappropriate position; it is about the fact that the entire establishment failed to exercise curiosity and undertake due diligence. People put aside what accountants call professional scepticism and carried on with the appointment regardless because an entitled person needed a role.

I am pleased that the Government have agreed to comply with the requests in the Humble Address by publishing the documents. That is really important, because the public need transparency. They need to understand quickly what happened and, crucially, what can be done in the future to prevent such an appointment from being made again. Their trust needs to be restored, including in this place. We need to show that we care enough to hold powerful people to account and ensure that we are always improving public life, not slipping backwards.

The Humble Address seeks answers about how a man with such a questionable reputation came to be appointed to represent the British state, but this debate has highlighted the impenetrable networks of privilege that for decades protected a paedophile and those who surrounded him, possibly for their own gain, and who totally disregarded the victims of his crimes and the wider public, to whom they were apparently indifferent.

When the Government came to power, they promised to clean up British politics, and they have a real opportunity to demonstrate that they are serious about that mission. I hope that they take the opportunity and do the job properly.

--- Later in debate ---

[Olly Glover]

My hon. Friend makes a practical proposal for how an inquiry could be conducted efficiently with appropriate prioritisation, so that the most urgent matters get looked at, rather than being bogged down in something that would take much longer.

We must go further. We must toughen the penalties for breaching the ministerial code. We must create an office of the whistleblower to protect, empower and encourage people with valuable information to come forward and to speak up. I support Liberal Democrat calls for an end to negative privilege protections that have prevented criticism of individuals in the royal family in this House, for the reasons set out during the debate.

[Helen Morgan]

As I have listened to this excellent debate, it has struck me that our establishment depends on the people at its heart being nice, trusted, good sorts who will not step out of line, and we do not have mechanisms in place to challenge when that turns out not to be the case. Does my hon. Friend agree it is important to have an office of the whistleblower, and to have other statutory bodies that put a code in place regarding our behaviour in this place and in wider public life, because such bodies will mean that we will not just rely on people being “good blokes”?

--- Later in debate ---

[Lisa Smart]

I am grateful to my hon. Friend for reminding us all of that insightful comment. We on the Liberal Democrat Benches have been fizzing with ideas. We have a real opportunity to improve our processes and our systems, and if the bravery of the women who have come forward to talk about their horrific abuse and their experience can reach its full potential, it is by improving the system so that things like this do not just keep happening.

A number of colleagues on both sides of the House have talked about a conspiracy of silence and the role of deference—the leader of Plaid Cymru, the right hon. Member for Dwyfor Meirionnydd (Liz Saville Roberts), used the word “sycophancy”, and I think she was absolutely right to do so. This has come from the whole establishment over several decades. A number of colleagues have talked about the role of journalists, which was a really interesting point. Some have talked about those who can be rightly proud of the role they have played in increasing transparency, accountability and the public’s understanding, but the Minister was also absolutely right to talk about some of the people who minimised child abuse and statutory rape, whose comments have not aged well, and who should reflect on some of what was said at the time.

This afternoon, we have also spoken about our own procedures in this place. My hon. Friend the Member for Sutton and Cheam used the phrase “parliamentary gymnastics”—that is not a phrase I am going to spend too long thinking about. We have spoken about the role of some of our predecessors—Paul Flynn has been talked about a lot—and about negative privilege not really being fit for purpose in this day and age. We need processes and procedures that enable us to do our job. We should be holding the powerful to account, and there should be power within Parliament to allow us to do so and to scrutinise decisions before they are made, as well as afterwards.

[Helen Morgan]

The scandal surrounding Jeffrey Epstein is reminiscent of other, similar scandals—perhaps not on the same scale, but certainly of a similar magnitude in terms of their impact on the victims. The one that comes to mind is the Jimmy Savile scandal, where people who knew what was going on did not feel able to speak up and break that conspiracy of silence, so victims did not feel able to come forward either. Does my hon. Friend agree that by embracing this opportunity to change the way we do things in Parliament, we can create a culture where people do feel empowered to come forward and break that conspiracy of silence, and where people who have observed things that they knew they should have reported do not feel constrained in their ability to report them, to ensure these terrible scandals do not happen in the future?

[Lisa Smart]

I am grateful to my hon. Friend for her intervention; she made a number of very good points this afternoon reminding us of previous scandals and the importance of ensuring that we learn from them.

In the Peter Mandelson debate a few weeks ago, in which I sat in the same place, I think it was the hon. Member for Bolsover (Natalie Fleet) who talked about shame needing to change sides. That alludes to some of the cultural changes that we need to bring about. We as parliamentarians have a leading role to play in bringing about the cultural changes that we need to see. Anybody who is a victim or survivor must know that the stigma is not with them but with the perpetrators, and anybody who turns a blind eye should know that the stigma is with them for doing so.

Nobody should be above the law, and nobody in public office or in receipt of public funds should be out of the reach of parliamentary scrutiny.

Postal Services: Rural Areas

Helen Morgan Excerpts

Wednesday 4th February 2026 Westminster Hall

[Helen Morgan (North Shropshire) (LD)]

It is a pleasure to serve with you in the Chair, Mr Stringer. I congratulate the hon. Member for South Shropshire (Stuart Anderson) on his excellent speech. He described many circumstances similar to those in my constituency, so I will try to keep my comments brief.

Rural services—whether that is transport links, mobile phone coverage or access to banking—are not good enough across the piece, and postal services are now going in the same direction. Last year’s Post Office Green Paper consultation caused particular concern for rural areas. There was a suggestion that the statutory minimum network size of 11,500 branches, which protects communities, could be removed. That would compound an already acute access problem. Villagers in Trefonen in my constituency were devastated when their post office shut, while across North Shropshire outreach services have been withdrawn in Cockshutt, Clive, Weston Rhyn, Knockin, West Felton and Ruyton-XI-Towns.

[Sarah Dyke (Glastonbury and Somerton) (LD)]

In November last year, Henstridge post office closed, leaving a rural village without a vital service. Luckily, local resident Barry is working with the Post Office to reopen the facility as soon as possible. Does my hon. Friend agree that, following last year’s Green Paper, the Government must now commit to rural-proofing the Post Office?

[Helen Morgan]

I could not agree more. If someone living in Cockshutt takes the bus to the post office in Ellesmere, they would have to wait three hours to get the next bus home. We can imagine how difficult it is for people in nearby villages who have no bus service at all. Jean, who lives in Weston Rhyn, said:

“I now live in a village where there is nowhere to buy stamps and no access to an ATM. I am 88 and can no longer drive. I am completely isolated.”

These cuts have a grave impact on people’s lives and wellbeing. How can we justify leaving vulnerable people isolated in that way in 2026? Post offices and outreach services act as more than a postal service. Communities rely on them for access to cash and banking, Government services and parcel collection. That is crucial, given that 73% of North Shropshire bank branches have closed since 2015, with Oswestry the only remaining market town in the constituency with a functioning bank branch.

Many constituents, particularly older people and small businesses, depend on post offices to access cash and banking. It is no good pointing to online banking as a solution for those living in Welshampton where there is no mobile signal and no full fibre. We need to save our local post offices to prevent financial exclusion and to support the small businesses that will deliver the growth our economy needs.

Not only is access to the vital services provided by the Post Office limited, but the delivery of post, as we have heard, has become extremely unreliable. First and second-class post are meaningless categories in my area. My post comes in two bulk deliveries each week. Constituents have reported going three weeks with no delivery. Meanwhile, post box collection times have been changed without notice. It is very frustrating at the best of times. As we have heard, for those relying on Royal Mail for their NHS correspondence or time-sensitive post, such as legal documents or parking fines, it can be extremely costly to their health, time and finances.

Several constituents have told me that they missed NHS appointments because letters took a week to reach them. Last month, a constituent who is diabetic missed correspondence about an appointment for 22 January and now needs to wait until March. I have received reports of people being charged with contempt of court for not returning papers in time, even though the papers did not arrive until after the due date.

In my latest meeting with Royal Mail, representatives explained the challenges they are facing with recruitment and retention. Addressing those issues requires investment in rural services across the board.

Given the reliance of so many people on the post for vital services, I am sure everyone here appreciates the need to protect and support our rural services. I would be grateful if the Minister would outline what the Government are doing to hold the Post Office to account for meeting its universal service obligation, and what steps the Government are taking to protect not only postal services but banking and public transport in rural areas, as people are desperately badly isolated.

--- Later in debate ---

[The Parliamentary Under-Secretary of State for Business and Trade (Blair McDougall)]

It is a pleasure to serve under your chairmanship, Mr Stringer. I congratulate the hon. Member for South Shropshire (Stuart Anderson) on securing the debate and on making such a passionate case on behalf of his constituents. As the Minister with responsibility for postal services, I was interested to hear him talk about how that dates back to the time of Henry VIII—a political figure who was hated in Scotland, who was dangerously overweight and who had trouble with his wife, so postal services are in much different and safer hands today.

As so many Members have said, postal services in rural areas and, for that matter, across the country are not simply an administrative matter. If it was simply a case of a bank statement coming late, few of us would be so passionate about it. The hon. Member for Horsham (John Milne) set out how devastating the consequences of the postal service not working can be. Postal services are a lifeline, a point of connection and a cornerstone of communities.

I know from my relatives in highland areas in Scotland just how essential that connection is—to reassure the hon. Member for Caithness, Sutherland and Easter Ross (Jamie Stone), I will raise the issue of his wife’s missing dress and the diesel lorry with Royal Mail—and that is as true in the south of Scotland and rural areas as it is all over the United Kingdom. I say to the right hon. Member for Dumfriesshire, Clydesdale and Tweeddale (David Mundell) that I am sorry that his grandson’s card did not arrive, and perhaps I can put a belated happy birthday in Hansard for him to in some way make up for that.

All our constituents place immense value on reliable postal deliveries, accessible post offices and the assurance that even the most remote households remain firmly connected to the rest of the country. I pay tribute, as others have, to the posties and the postmasters and postmistresses across the UK who serve their communities well over and above the level of compensation that they get. My hon. Friend the Member for Corby and East Northamptonshire (Lee Barron) put it best in reminding us that whatever criticisms and complaints hon. Members have, they are in no way directed at those extraordinary staff members who work so hard.

[Helen Morgan]

I think we all agree that our posties work really hard, but one of the problems that has been described to me in Shropshire is recruitment and retention of posties, because their conditions are poor. Royal Mail promised me that it would put in extra rounds in North Shropshire to alleviate the problem. As far as I know, that only happened last week. Why is it acting so slowly, and what pressure can the Minister bring to bear on it to improve the conditions for our posties?

[Blair McDougall]

The hon. Member makes a really important point. Being a postie is a good job and we need to make sure that it is an attractive job. I will come to my discussions with Royal Mail on those and other matters shortly.

Others have mentioned the broader technological changes in society that have reshaped how people live and work and created challenges for Royal Mail and the Post Office. It is important to remember that these institutions create a sense of continuity in a time of change. We are committed to the universal postal service—the guarantee that letters and parcels will be delivered at a uniform price to every address, however remote.

Future of the Post Office

Helen Morgan Excerpts

Monday 14th July 2025 Commons Chamber

[Gareth Thomas]

My hon. Friend has long been a proud member of the Co-operative party and is interested in mutualisation, and I look forward to discussing these issues with her in due course. Discussions on the franchising of the remaining Crown post offices are still ongoing, both with franchisees and local communities, and specifically regarding arrangements for staff. The Post Office and the Communication Workers Union are continuing to talk to each other about how to manage the transition, and I welcome the positive dialogue that has taken place between them both.

[Helen Morgan (North Shropshire) (LD)]

I was pleased to hear the Minister say that the overall size and shape of the post office network should remain the same so that we can minimise the impact on communities, but in my constituency the size and shape of the Post Office is rapidly shrinking because of the fundamental fragility of the way it is set up. The retirement of a single sub-postmistress, because of rents going up on her shop, has led to the closure of outreach services across the constituency. The access criteria consider someone to be within three miles of a post office if that post office is an outreach service and open for a single hour a week. That is not acceptable for rural communities, many of which do not have a bus for many hours during the day. Will the Minister commit to looking at a sustainable model for rural post offices, so that people can genuinely access cash and the other services they need, particularly if they do not have a car?

[Gareth Thomas]

I completely accept the significance of the Post Office in rural communities in particular, but it is equally essential that we have access to Post Office services in urban areas. The hon. Lady references the fragility of the Post Office, and that has certainly been the case in certain communities when finding postmasters who are willing to step forward and take on the role of running a Post Office franchise. That is why the initial steps that the Post Office management have taken to increase postmaster remuneration are important, by helping to make the role more attractive. It is also important that the Post Office has established a consultative council, to look properly at the way that postmasters are consulted and involved in big decisions about the future of the Post Office. If the hon. Lady thinks it would be useful, I would be happy to speak to her separately about the specific issues that her constituents face, and to understand a little more about the specific problems she has raised.

Future of the Post Office

Helen Morgan Excerpts

Wednesday 13th November 2024 Commons Chamber

[Gareth Thomas]

I hope my hon. Friend will forgive me, but I am not aware of the exact circumstances in his constituency, though I am happy to meet him to talk through them, if he thinks that would be useful. As I hope I have set out, we remain absolutely committed to ensuring that every community has good access to a post office branch and all the services that it provides. That is as true for his constituents as it is for the constituents of Members across the House.

[Helen Morgan (North Shropshire) (LD)]

Oswestry in my constituency is the second largest town in Shropshire and serves a vast rural area stretching into mid-Wales and across north Shropshire. It is digitally excluded because it often does not have adequate mobile signal or broadband services, so the full range of Crown post office services are absolutely essential there. Will the Minister assure me that the full range of Crown post office services will remain in Oswestry, and that the Post Office will take into account the importance of retaining vital services in rural areas, which are being deserted by commercial organisations such as banks?

[Gareth Thomas]

I am absolutely clear that the Government recognise and accept our continuing responsibility to ensure that post office services are available to every community across the UK, and that there is easy access to a post office branch in rural and urban areas alike; we remain absolutely committed to that. As I said, no decision has been taken to close any individual directly managed branch, but it is right that the Post Office considers all its costs if we are to achieve an increase in sub-postmaster pay. In that regard, and on the hon. Lady’s wider point, it is important that the Post Office management consults properly—previous management teams have not always done so—with sub-postmasters, trade unions and other stakeholders.

Oral Answers to Questions

Helen Morgan Excerpts

Thursday 5th September 2024 Commons Chamber

[Madam Deputy Speaker (Judith Cummins)]

I remind Members to speak through the Chair.

[Helen Morgan (North Shropshire) (LD)]

T7. Rural businesses in the agricultural, horticultural and equine sectors in North Shropshire are struggling to trade with Europe. Will the Secretary of State update us on progress on making a sanitary and phytosanitary agreement and a veterinary agreement with the EU, so that they can trade without all the red tape that is bogging them down?

[The Minister for Trade Policy and Economic Security (Mr Douglas Alexander)]

I assure the hon. Lady that the SPS agreement—the veterinary agreement, as it is called—is one of the priorities we are pursuing. That matter is being led by the Cabinet Office, as is the reset with the European Union. I assure her that dialogue is under way between the Department for Business and Trade, the Cabinet Office and the Department for Environment, Food and Rural Affairs. It is a priority. It will take time to reset, but I assure her that we are fully aware of the urgency.

Post Office Horizon Scandal

Helen Morgan Excerpts

Thursday 22nd February 2024 Commons Chamber

[Kevin Hollinrake]

I do not think that is an accurate portrayal of events at all. I am very happy to talk to the hon. Member about that particular issue. It was decided that Henry Staunton was no longer the right person to lead the Post Office. He then decided to make some allegations about what happened during his tenure, which have proven, in my view, to be completely false. I do not believe that Mr Staunton is a whistleblower. He spoke out, but I think the allegations he made have been clearly demonstrated to be not accurate. What the hon. Gentleman has just said is not an accurate portrayal of events. The No. 1 thing we should all focus on now is ensuring that people are properly compensated, that the inquiry is allowed to do its work and identifies those responsible, and that those responsible—be they individuals or corporates—are held to account.

[Helen Morgan (North Shropshire) (LD)]

I have a constituent who was part of the group litigation order. They were not convicted, because the process was paused in 2015, but they have pretty much lost everything, having borrowed substantial amounts of money to make up the shortfall over a long period of time. They have now been told that the £75,000 up-front payment would be net of any interim payment that they have received. They are not confident to go forward with the full assessment, because of some of the highly publicised very low—derisory—compensations that have been offered. Can the Minister offer my constituent any reassurance that it is worthwhile pursuing that extensive and independently assessed claim? My assessment is that they have lost significantly more than £75,000.

[Kevin Hollinrake]

If that is the case, they should definitely submit a claim. I am very happy to meet the hon. Lady to talk about her particular constituent. I am aware that some individuals have come forward and said that they received derisory offers. We urge them to engage with the rest of the process, which has not yet happened. There is an independent panel for the GLO scheme. Again, I would direct her to the actual performance of the GLO compensation scheme so far: 58 full claims received; 48 offers made; and 41 offers accepted without reference to the independent panel, which would tend to indicate that the offers being made are fair. However, I do understand that the people affected by this will not be satisfied by my assurances until they have gone through the process. I urge her to tell her constituent to do exactly that.

Oral Answers to Questions

Helen Morgan Excerpts

Thursday 25th January 2024 Commons Chamber

[Ms Ghani]

I am more than happy to sit down with the hon. Member to discuss furthering his case, but the overriding fact, which he mentioned, is that the decision sits with the Scottish Government. In the UK we have the National Shipbuilding Office, which provides a wraparound service not only to secure contracts but to ensure that ships are built in UK shipyards.

[Helen Morgan (North Shropshire) (LD)]

T9. Importers of short-life items in my constituency, such as seed potatoes and chilled equine semen, are worried about impending import controls. Will the Minister meet me, and business leaders in North Shropshire, to discuss how they can continue their businesses in the face of these imminent problematic controls?

[The Minister for Trade Policy (Greg Hands)]

Of course I shall be happy to meet the hon. Lady, but let me remind her of what I said earlier. The border operating model was introduced after extensive consultation with businesses, led by the Department for Environment, Food and Rural Affairs with the agrifood sector. There has been plenty of opportunity for feedback from businesses, but I shall be happy to meet the hon. Lady to discuss specific cases.