Online Retail Delivery Charges

Baroness Laing of Elderslie Excerpts

Tuesday 8th September 2015 Commons Chamber

[Gavin Robinson (Belfast East) (DUP)]

I am grateful for this opportunity—

[Madam Deputy Speaker (Mrs Eleanor Laing)]

Order. Other hon. Members do not stand up in their places when a Member is speaking.

[Gavin Robinson]

I thought I had stepped out of place there and that I had done something wrong.

I am grateful for the opportunity to raise an important consumer issue that affects individuals’ rights across the United Kingdom, but most particularly in Northern Ireland, the Isle of Man, the Channel Islands and the highlands and islands of Scotland. I am indebted to Kellin McCloskey in the Gallery from the Consumer Council for Northern Ireland and David Moyes of Consumer Advice Scotland for all their hard work on this issue. I thank the Minister this evening for being prepared to respond and recognise that on this issue, a continued and concerted effort is required to effect the changes necessary to bring a level playing field to consumers right across the United Kingdom.

On 30 June, I put a question to the Secretary of State for Business, Innovation and Skills:

“Has the Secretary of State had an opportunity to consider last week’s report from the Northern Ireland Consumer Council, which highlights the barriers to online consumers getting postage to Northern Ireland, the islands or the highlands of the United Kingdom? What steps can the Secretary of State take to create, dare I say it, a ‘one nation’ consumer market where the inhibitors and the barriers are removed once and for all?”

In response, I was delighted to hear from the Secretary of State:

“I have not yet had an opportunity to look at the report, but now that the hon. Gentleman has mentioned it, I shall certainly do so, and I shall then be able to respond to him on the issue that he has raised. He may be interested to know, however, that just today it was reported that consumer confidence throughout the United Kingdom had hit a 15-year high, which means that the Government’s long-term economic plan is working.”—[Official Report, 30 June 2015; Vol. 597, c. 1336.]

I am delighted that consumer confidence was at a 15-year high, but I suspect the following figures I seek to rely on from the Consumer Council for Northern Ireland’s report are just not as encouraging to read.

When a constituent of mine contacted me about an online purchase, he explained how initially delighted he was to read that not only had he found a good deal online from a reputable site, but that delivery was advertised as “Free in the UK”. It was only at the final pay page that he discovered that the free delivery he had been promised was for mainland UK only, and that to proceed with the purchase he was required to pay an additional £5.99. Unclear as to whether this was an isolated issue, another constituent who works in east Belfast explained that he had faced a similar problem. Using eBay on this occasion, the inducement of free UK postage and packaging was quickly withdrawn when he supplied his postcode. To proceed with the purchase, he had to phone the retailer directly and agree a fee of £14, representing an additional 10% of the item cost.

Transatlantic Trade and Investment Partnership

Baroness Laing of Elderslie Excerpts

Thursday 9th July 2015 Commons Chamber

[Ms Ahmed-Sheikh]

I appreciate that you are able to offer some kind of comfort, but in yesterday’s vote, when there was an amendment for a specific opt-out from TTIP for the NHS, we were defeated. You supported us in the motion—

[Madam Deputy Speaker (Mrs Eleanor Laing)]

Order. I let the hon. Lady get away with it the first time, but now that she has done it a second time, I must tell her that she must not address the Minister as “you”. In the Chamber, “you” means the Chair. The Minister is the Minister.

[Ms Ahmed-Sheikh]

I apologise, Madam Deputy Speaker.

The Minister will have noted that the proposal for a specific opt-out was defeated in yesterday’s vote. How can he be so sure that we will be protected in any future agreement, and can we be assured that we will have an opportunity to debate it?

Equal Pay and the Gender Pay Gap

Baroness Laing of Elderslie Excerpts

Wednesday 1st July 2015 Commons Chamber

[Gloria De Piero]

rose—

[Madam Deputy Speaker (Mrs Eleanor Laing)]

Order. Before the hon. Lady continues, let me remind Members, especially those fairly new to the House, that interventions have to be short, because it is otherwise not fair for people who sit here all day waiting to make their speeches.

[Gloria De Piero]

My hon. Friend makes an excellent point, and the Young Women’s Trust is doing fantastic work, with Deborah Mattinson at the helm. What my hon. Friend mentioned is, of course, a cause of real concern. Women’s participation in further education over the past five years has almost halved, so I hope that the Government will address those important points.

Education and Adoption Bill

Baroness Laing of Elderslie Excerpts

Monday 22nd June 2015 Commons Chamber

[Several hon. Members]

rose—

[Madam Deputy Speaker (Mrs Eleanor Laing)]

Order. Before I call the next speaker, I thank the hon. Gentleman for his perfect timing. For the avoidance of doubt, I should make it clear that I was rather more lenient than usual with the hon. Member for Kingston and Surbiton (James Berry), because I was aware not only of it being his maiden speech but of the very particular nature of the matter he was addressing. However, even people making a maiden speech are required to stick very strictly to the six-minute time limit. The time limit also applies to the next hon. Member, although it is certainly not his maiden speech.

Recruitment and Retention of Teachers

Baroness Laing of Elderslie Excerpts

Thursday 18th June 2015 Commons Chamber

[Rachael Maskell (York Central) (Lab/Co-op)]

One of the reasons people are leaving the profession is work-related stress—

[Madam Deputy Speaker (Mrs Eleanor Laing)]

Order. I appreciate that hon. Members are new to the House, but the hon. Lady must address the Chair. You cannot turn your back on the Chair; you are not addressing the hon. Lady.

[Rachael Maskell]

I apologise, Madam Deputy Speaker.

Does my hon. Friend recognise that people are leaving the profession due to the high levels of work-related stress? We know that 83% of teachers are experiencing work-related stress and 67% are experiencing mental and physical health problems due to excessive workloads, the target-driven culture, and over-burdening inspection regimes.

--- Later in debate ---

[Mr Gibb]

I give way to the hon. Lady.

[Madam Deputy Speaker (Mrs Eleanor Laing)]

Order. The Minister cannot give way and the hon. Lady cannot intervene, because it is half an hour after the debate began. I was hoping that the Minister was going to get his last word in, but the hon. Lady intervened, and I am afraid that we have to go straight to the conclusion of proceedings.

Skills and Growth

Baroness Laing of Elderslie Excerpts

Wednesday 17th June 2015 Commons Chamber

[Nick Boles]

I will not give way, as the right hon. Member for Birmingham, Hodge Hill has had his go.

We heard barely a word from Labour Members about qualifications reform or about our apprenticeship reforms, which are putting employers in charge of developing standards and controlling Government investment in apprenticeships. [Interruption.]

[Madam Deputy Speaker (Mrs Eleanor Laing)]

Order. If the hon. Gentleman wishes to give way, he will do so. It is not for others to tell him to give way—he is not giving way.