Railways Bill (Fourth sitting)

Daniel Francis Excerpts

Committee stage
Thursday 22nd January 2026 Public Bill Committees

[Edward Morello]

I could not possibly comment, Minister—I was going to say tea. But there are basic human rights that we should be respecting here—and a gin and tonic might be one of them.

On rail journeys lasting more than two hours, access to food and drink is a basic expectation. As anyone who has done the trip to Exeter or Dorchester South from London will know, numerous stations on that line do not have a café on the platform, or even one close by. I hope we are also going to achieve a reduction in the number of delays on that line, but once someone is on it they are on it; their options for access to anything are incredibly low. Whether for a parent travelling with children, older passengers on long journeys or commuters trying to work on the move, access to basic amenities—reliable wi-fi and food and drink—should be mandatory.

New clause 8 would require the Secretary of State, within six months, to introduce a passenger charter as a core function of GBR. It would set out clear expectations for passengers, and clear accountability for operators. As my hon. Friend the Member for Didcot and Wantage laid out in his ten-minute rule Bill, it would include guarantees on value for money, service quality, adequate seating for journeys over 30 minutes, and improved accessibility across trains.

[Daniel Francis (Bexleyheath and Crayford) (Lab)]

If my constituents travelled from London Bridge this evening and caught the 5.34 to Barnehurst or the 6.50 to Bexleyheath, in zone 5, those journeys would take 31 minutes, so do you actually believe that, under your guarantee, my constituents—many of whom, you would expect, would rather just get on a train and expect to stand for some of the journey—would get compensation if they did not have a seat for that commuter journey home of an evening?

[The Chair]

Order. I remind Members that I do not believe one way or the other; please talk through me, not to me.

[Daniel Francis]

I am sorry, Sir Alec.

[Edward Morello]

Thank you, Sir Alec, for the clarification, and I thank the hon. Member for his question. I understand the premise of the point: whichever number we put in, there is a risk that someone could come up with such an example. I think the point is that, for journeys over 30 minutes, for older passengers, for example, the guarantee of a seat may be an issue of whether they want to travel or not, so we must find a line to draw in the sand; I hope that able-bodied Members would stand up for the elderly, but it is not always the case. I would like us to move to a system where we do not have to stand on trains and where there is an expectation of seating—not least so that the drinks trolley can get through and get a cup of tea to me when I need one.

The charter would also set targets for reliability and a clear timetable for improving passenger accommodation, including seat design, reliable wi-fi and mobile signals, power outlets—I honestly cannot believe we are still questioning whether or not we should have power outlets on trains—luggage and bicycle storage, clean and accessible toilets, and onboard catering for journeys of more than two hours. We must focus much of our innovation on the passenger experience and not just the journey time, whether that is wi-fi for commuting workers or accessible toilets for everyone. Crucially, it would also extend delay repay principles to cover failures in onboard amenities and move towards automatic digital compensation that does not place the burden on passengers to fight for refunds—hopefully that speaks to the teeth that the right hon. Member for Melton and Syston mentioned.

Those are not luxuries. Almost every rail user has stood despite booking a seat, lost their signal mid-journey, missed a connection because of a delay, struggled to find a clean toilet—or a working one—or found nowhere to store a bag, yet too often there is no meaningful redress for those inconveniences. That undermines confidence in the railway.

The data is stark. Only 32% of passengers believe that the rail network meets their needs, and just 59% are satisfied with value for money or onboard internet. Last year, there were more than 62,000 complaints about punctuality, nearly 40,000 about overcrowding, and more than 24,000 about onboard facilities. All those things act as a drag. They are why people do not want to travel on the trains and why they are choosing car journeys instead. If we want people to choose rail for economic, environmental and social reasons, we have to deal with these frustrations as well. New clause 8 puts passengers back at the heart of the system, where they belong.

--- Later in debate ---

[Jerome Mayhew]

Clause 6 deals with co-operation between GBR and Transport for London. The clause seems to exist in direct juxtaposition to clause 5, and, interestingly, to the general spirit of the Bill expressed in other clauses. While many aspects of the Bill bring powers back to the Department for Transport, GBR and the Secretary of State’s office, the clause is unusual in being one of few examples where those on the Treasury Bench do not seem to want to be involved. That is out of character. Through the clause, the Government seek to remove the Secretary of State’s position in the Greater London Authority Act 1999 and replace that responsibility with a similar one for Great British Railways. That is not based on enhancing accountability or strengthening value for the taxpayer, which should be core principles of the Bill.

The clause presents special status for Transport for London that is not enjoyed by other mayoral combined authorities; that relates to a point that Committee members will recall Andy Burnham making during our oral evidence session on Tuesday. He expressly referenced the difference in how the Greater Manchester mayoral combined authority is treated on transport matters compared with how TfL is treated. We need to ask why that is. Mayor Burnham’s evidence highlighted that difference, yet the Government have given no effective answer about the rationale behind treating large, regional mayoral combined authorities differently from Transport for London.

The amendments in this group seek to correct that, proposing that, until such a time when the other mayoralties require their own special dispensation, which clause 5 of the Bill actively prohibits, clause 6 should be amended to maintain reference to the Secretary of State, and include the Secretary of State and GBR side by side, so that the relevant subsections of section 175 of the Greater London Authority Act 1999 refer to both “the Secretary of State” and “Great British Railways”. That would ensure that the Secretary of State continues to have a duty of co-operation with TfL, alongside GBR.

[Daniel Francis]

It is a pleasure to serve under your chairship, Sir Alec. As a Member of Parliament for a London constituency, and as a former member of the London TravelWatch board who understands some of the passenger watchdog issues in London, it is incumbent on me to speak to some of the clauses.

Of course, the GLA Act 1999 originally gave the liaison power to the Strategic Rail Authority, not the Secretary of State, and it was the Railways Act 2005 that amended the words “Strategic Rail Authority” to “Secretary of State”. Clause 6 will in fact put back the relationship that was there in the original 1999 Act, so that the actual rail operator, rather than the Secretary of State, has that liaison right with Transport for London.

Look at how the passenger interacts with some of those services. Some people living in the very northern part of my constituency—I have a very small part of Abbey Wood in my Bexleyheath and Crayford constituency—use Abbey Wood station, where rail usage has trebled since before the pandemic. During that time, we have seen the introduction of the Elizabeth line and the nationalisation of Southeastern, and the station has been transferred from Southeastern’s operation to Transport for London’s. Yet there are three different railway services serving that station: the nationalised Southeastern, the privatised Thameslink and the Elizabeth line, which is operated by Transport for London. There therefore absolutely has to be liaison by the operator, not the Secretary of State. Under this arrangement, Southeastern and Thameslink would come under one ownership, under Great British Railways, and with Transport for London.

Also, if my constituents catch the Bexleyheath or Barnehurst service to London Victoria, or to Denmark Hill, if they are using King’s College hospital, they will use a service that is currently operated by Thameslink but on a line that also has Southern and Southeastern services on it, as well as TFL services on the Windrush line. The liaison power should therefore be with the operators, not the Secretary of State. If we went down the Opposition’s route, we would be saying that that liaison should be between the Secretary of State and the Mayor of London. However, it should rightly be between the rail operators, given that stations such as Denmark Hill or Abbey Wood have Transport for London services, and there will be some stations operated by Transport for London, but some stations, such as Denmark Hill, will be operated by Great British Railways. That is where the liaison powers should lie, and as I say, that will bring us back to the original arrangement under the 1999 Act. For those reasons, I oppose the amendments and support clause 6.

[Keir Mather]

Let me begin by addressing the point made by the shadow Minister about the discrepancies in the system in Greater Manchester as it applies to London. It is not wholly correct to say that we are treating these two things inherently differently. The co-operation clause, which applies to all MCAs including Manchester, is new, but for TfL it is also set out in the GLA Act. To make this work for TfL, we have therefore to tweak the legislative system.

I thank the shadow Minister for his amendments 7 to 10, which together propose including the Secretary of State, alongside Great British Railways, in the clause requiring co-operation with TfL. Clause 6 requires that GBR and TfL co-operate on railway matters. That includes co-ordinating TfL and GBR passenger services and sharing relevant information. It will also enable GBR to work collaboratively with Transport for London to strengthen its local influence over the railways and support integration with other transport modes.

The railway responsibilities included in the clause, such as the co-ordination of passenger services, will be GBR’s, not the Secretary of State’s. Including the Secretary of State here would risk undermining the principle that GBR is the railway’s directing mind, and would widen the scope of the Secretary of State’s role under the new regime.

The shadow Minister will have heard the Government make clear commitments that this will not be a railway run by politicians. Clearly, the Secretary of State does not need to be involved in GBR’s relationship with Transport for London or in its passenger service responsibilities. Those relationships are operational ones and do not need political interference. I therefore urge him not to press his amendments to a vote.