Oral Answers to Questions

Damien Egan Excerpts

Monday 3rd February 2025 Commons Chamber

[The Parliamentary Under-Secretary of State for Work and Pensions (Torsten Bell)]

I thank the hon. Member for raising that case and I would be happy to meet her to go into a bit more detail. That is exactly why we make sure the pension credit threshold rises in line with the basic state pension through the triple lock.

[Damien Egan (Bristol North East) (Lab)]

During covid, assessments for personal independence payments were moved either online or to over the phone. Today less than 5% of those assessments have returned to face-to-face, so what assessment have Ministers made of that change and are there any links with the rise in fraud?

[Andrew Western]

My hon. Friend is right to identify that in the PIP space the Department has introduced a blend of phone, video and face-to-face assessments with the aim of delivering a more efficient and user-centred service. Since telephone and video assessments have been introduced there has been no evidence to suggest that these delivery channels are less effective than face-to-face assessments in detecting fraudulent claims. In 2023-24, PIP overpayments accounted for just 0.4% of the DWP’s overall spend on PIP but I assure my hon. Friend we will keep a close eye on that.