HMRC Office Closures

Chris Law Excerpts

Tuesday 24th November 2015 Commons Chamber

[Chris Law (Dundee West) (SNP)]

Thank you, Mr Speaker, for giving me an opportunity to contribute to the debate. The time constraint just goes to show how important the motion is. I hope that in future there will be time for us to debate this important issue seriously.

More than 800 staff are employed at HMRC’s two facilities in my constituency, Sidlaw House and Caledonian House. When I met some of the staff last Friday, they confided in me their fears about the recent announcement of significant job losses, which is just the latest in a series of devastating attacks on public service jobs that Dundee has endured at the hands of successive Westminster Governments. That is completely at odds with what is happening in Dundee just now. The city is undergoing a £1 billion regeneration project—one of the most extensive in these islands—and employment is on the up, bucking the national trend. At the stroke of a pen, however, this Westminster Government have single-handedly put at risk the progress the city has recently been making to create and protect jobs. This has been done without public consultation or ministerial sign-off.

Unlike Scottish Government civil servants, HMRC staff will not be covered by a ministerial commitment to no compulsory redundancies. At Caledonian House, for example, we understand that 130 jobs are to be stripped from the city. I am told that the work carried out there predominantly relates to corporation tax and compliance. Ten years ago, there were more than 200 HMRC staff there. The office now occupies half the space, and it looks as though it could be boarded up by 2018.

Skilled employees, some of whom have 30 years’ experience and have provided decades of loyal service, have been abandoned by an organisation to which they have dedicated their whole career. The office currently has only two members of staff at grade 6 or 7. I disagree with the Minister’s statement that training would continue. There used to be 10 staff at those grades as well as four trainees, of whom there are now only two.

Staff at Caledonian House are being told that the best outcome they can hope for is a possible transfer to the new Edinburgh or Glasgow centres. If—I repeat, if—HMRC chooses to re-employ those staff, which I am told is by no means automatic, the impact on them and their families will be dramatic. Most HMRC employees in Dundee will be well outwith an hour’s commute of the new regional offices in Edinburgh and Glasgow, which is what HMRC defines as “reasonable daily travel”. So by HMRC’s own definition, it will be asking staff to do something that it does not consider to be reasonable.

Caledonian House is set to be shut down and boarded up by 2018, as I have said, yet we are being told that the new regional centres in Edinburgh and Glasgow will not open until 2020-21 at the earliest. That raises another question. What plans, if any, does HMRC have for the 130 staff at Caledonian House? In a letter that I recently received from HMRC’s chief executive Lin Homer, she stated:

“As Caledonian House is some distance away from the new regional centre, our employees will not automatically move to the regional centre once this office closes.”

So there we have it, in black and white: HMRC can offer no guarantees of job safety to existing employees at Caledonian House. They will be forced to apply for a job at the new regional centres. If that is not a betrayal of a loyal and dedicated workforce, I do not know what is. At Caledonian House alone, there are 10 couples working under the same roof, so there will be an impact not just on sole employees but on couples. This will have a devastating effect on the lives of those families.

The rationale for closing Caledonian House early is shrouded in mystery. HMRC has stated:

“The closure date for Caledonian House reflects the timing of when we will restructure the work that is currently located there.”

However, two senior officials who visited Caledonian House on Tuesday 17 November could not tell staff how those restructuring plans would play out. What are we to take from this? One local union representative told me:

“Mixed messages or misinformation are the only assumptions that can be made.”

[Neil Gray]

Does my hon. Friend share my concern that last year in the independence referendum the Better Together parties were quick to point out that the only way of securing HMRC tax jobs in Scotland was to vote no? Was that a betrayal?

[Chris Law]

In a word, yes.

It is difficult to avoid the conclusion that HMRC is making this up as it goes along. There are 650 people working at Sidlaw House who have been offered nothing more than empty promises about a potential move to the Department for Work and Pensions to work on universal credit. We know that the DWP is undertaking its own potentially far-reaching estate review in the face of what are likely to be swingeing cuts in tomorrow’s autumn statement, which could very well see it, too, pulling out of the city altogether. The employees at Sidlaw House deserve better. They deserve to know the truth.

Dundee cannot afford to lose these highly skilled jobs. The plans as they stand represent an absolute hammer blow for the city, with at least 130 skilled jobs being cut by a Tory Government with no mandate in Scotland. As I have said, there is also no clarity about the 650 jobs at Sidlaw House, or whether they will be transferred to the DWP. Families across the city will be devastated by this news and worried about the future. I cannot stress my opposition to this strongly enough.

--- Later in debate ---

[Rebecca Pow (Taunton Deane) (Con)]

I welcome the opportunity to speak in this debate. I also welcome the modernisation of HMRC. It is right that the service is streamlined. Value for the taxpayer and customer service must be at the heart of our reforms, and I truly believe that it is possible to save money and improve customer service. At the end of the day, like many things in business, it comes down to efficiency and productivity, both of which have proved increasingly difficult to achieve in the current system, as has been pointed out.

It is imperative that we collect the taxes that are due and crack down on tax avoidance. People in my constituency of Taunton Deane often raise that with me, and Members from all parts of the House are concerned about it, which is why we need a system that will get to grips with problems, especially tax avoidance. Bringing together a highly skilled workforce based in specialist buildings will help to meet that challenge. I have sympathy for people who work in offices that are going to close, but the existing offices are old-fashioned, and many of them are in buildings built in the 1960s and ’70s. They are stuck in the dark ages.

[Chris Law]

rose—

[Rebecca Pow]

I am going to plough on, because we have been told that we cannot speak for long.

A move out of outdated offices, many of them in London, will help to achieve major savings on those antiquated properties. It is the kind of common-sense approach that all businesses take to achieve cost savings and to improve efficiency. I have been assured that it is anticipated that many staff will move to new regional centres. Bristol has been proposed as the centre for the south-west, but I would like to suggest that the county town of Somerset—Taunton, in the heart of my constituency of Taunton Deane—be considered for a regional centre. I would welcome a discussion on that, and I have been contacted by the powers that be in Taunton Deane. There is a wonderful location for such a centre on junction 25 of the M5 in our new strategic employment site, providing easy access for everyone, everywhere.

[Chris Law]

rose—

[Rebecca Pow]

I am going to plough on.

Streamlining office buildings is not the only component of the modernisation programme, as we have heard. There is a full programme of measures, including investment in online services; new compliance techniques; and other initiatives that make it easier for taxpayers to access the system. We are all keen to pay our taxes. The benefits of those measures, as I have said, have come into play, as 80% of customers complete their self-assessment online, saving time and money, and moving us towards a 21st-century system.

I have been approached by many constituents about the difficulty of accessing the tax office. I have intervened in such cases and, once I have done so, the service has been good. However, I welcome the upgrade and I fully expect that it will make life easier. Indeed, the 3,000 extra staff who came on board at the weekend to handle phone calls will help. As I have said, I applaud the opportunity for more personal contact where appropriate.

To sum up, major investment in a new, modern system with highly skilled staff, many of whom are already working for HMRC, and many of whom we will train, will bring in more revenue at less cost to the taxpayer, so the streamlining of HMRC, once it beds in, will be a win, win, win.

--- Later in debate ---

[Roger Mullin]

I agree with the hon. Gentleman entirely. I know Enniskillen and many other places in Northern Ireland very well. I am sure he would agree that many people, particularly in communities on the fringes near the border, might feel vulnerable and fear having to go to the big city of Belfast to have their needs met. A number of Members from Northern Ireland have pointed out the specialist nature of the needs of people there, because of cross-border issues and the like.

I have happily crossed swords with the hon. Member for Wolverhampton South West (Rob Marris) on a number of occasions. He made one of his typically thoughtful and detailed speeches, and we are grateful for that. He will forgive me if I cannot cover all the points he made, but one thing that struck me about his contribution was his comment that of course there is a need to have new technology and the best new ways of working, but that does not mean we need to deny the right of people to have human contact and get advice and guidance that can be provided only by human beings. We are not luddites opposing the Government—

[Chris Law]

Or robots!

[Roger Mullin]

Or robots. We are people who want to see a balanced way of providing a service to the people in this important area. The hon. Gentleman also talked about things he has rehearsed in other places, such as the problems of the tax gap and the great need to have people with real expertise to tackle different forms of tax evasion. He gave many helpful quotes from many different professional groups that are with us in opposing what the Government are planning.

The hon. Member for Shipley (Philip Davies) gave an especially fine analysis of the situation in his local area. I particularly enjoyed his comment that HMRC was proposing a cack-handed approach to finding locations to site its offices. He provided a compelling critique of the regional positioning that is taking place, and I thank him for that. My hon. Friend the Member for Dundee West (Chris Law) pointed out that his city, undergoing a £1 billion expansion in so many ways, is now to be denied a tax centre for the many thriving and developing small businesses and individuals in that great city of Dundee—what a ridiculous proposition. He also said that the Scottish Government have a policy of “no compulsory redundancies”, but we have not heard those words trip off the tongue of any Minister in this debate.

The hon. Member for Berwick-upon-Tweed (Mrs Trevelyan) focused well on the issues of customer service that need addressing, giving a balanced critique of the Government yet cleverly still finding some areas to support—I pay tribute to her for being so adept at that. The hon. Member for Bootle (Peter Dowd) gave a fine, reasoned analysis, particularly of the human contact needed and the disrespect that has been shown in the way in which this announcement has been given to the public. He was the first to raise that point, but he will doubtless realise it was mirrored in what was said in many subsequent contributions. I want the Government to say something about that in a contrite manner when we hear from them shortly. Like others, the hon. Gentleman raised the need for impact assessments, including equality impact assessments. I have found no effective assessment of any sort connected with this major initiative, and that is completely ridiculous.

The hon. Member for Southend West (Sir David Amess) made another compelling case about location, even if it was surprisingly positive about the economic strategy being pursued by the Government. In the context of this debate, I will dwell on the fact that he, too, lent his voice to the critique that even people who believed in this type of policy would not choose the locations that have been chosen to enact it. My hon. Friend the Member for Cumbernauld, Kilsyth and Kirkintilloch East (Stuart C. McDonald) pointed out how the significant, large and well-respected tax office in Cumbernauld is to be thrown to the wind, along with so many other offices in Scotland. He called, as have others, for much greater scrutiny of the Government’s proposals in this regard.

The hon. Member for Taunton Deane (Rebecca Pow) offered a paean to her Government, claiming that they were pursuing a policy of common sense, yet she, too, still managed to give a critique of the locations being chosen by the Government. Listening to almost all the contributions from Tory Members, it appears that they liked the policy but just did not agree with any one of the locations that have been chosen to enact it.

The hon. Member for Wrexham (Ian C. Lucas) talked about the appalling way in which this matter has been announced and pursued. He said that it showed disrespect to the House. I particularly liked his deep analysis of the situation, when he said “They don’t know their backside from their elbow.”

The hon. Member for Bexhill and Battle (Huw Merriman) gave the most loyal of speeches, but I have to say that I disagreed with almost every word of it. I could steal a line from someone else and say, “He had all the right words, but just in the wrong order.”

The hon. Member for Dwyfor Meirionnydd (Liz Saville Roberts) mentioned the importance of the Welsh language and the need for an impact assessment. Something that was missing was the lack of concern about what is happening in the highlands and islands and the Gaelic-speaking communities in Scotland. We need to have proper impact analysis and proper care for the people in our communities.

The hon. Member for Dudley South (Mike Wood) called for effective care and support for the workers involved, as did my hon. Friend the Member for Glasgow South West (Chris Stephens), who made that point in at least six interventions. My hon. Friend the Member for East Kilbride, Strathaven and Lesmahagow (Dr Cameron) pointed out the way in which three offices in her constituency are again being cast to the winds without any real and effective consideration. [Interruption.] I think that I am being encouraged to wind up.

Let me quickly mention the fact that my hon. Friend the Member for Inverness, Nairn, Badenoch and Strathspey (Drew Hendry) and the hon. Members for Sheffield, Heeley (Louise Haigh), for Middlesbrough (Andy McDonald), for Leeds North West (Greg Mulholland) and for Bradford East (Imran Hussain) were all stunning in their analysis.