Beauty and Wellbeing Sector Workforce

Caroline Nokes Excerpts

Wednesday 23rd June 2021 Westminster Hall

[Caroline Nokes (Romsey and Southampton North) (Con)]

May I say what a pleasure it is to see you back in the Chair, Sir Roger? You have been much missed.

I pay tribute to the hon. Member for Swansea East (Carolyn Harris) for her phenomenal work, both as chair of the APPG and in repeatedly highlighting the hair and beauty sector in the main Chamber, emphasising, as she has done again this morning, the particular challenges that it has faced during the pandemic. She has also given us a really healthy reminder of what a strong sector it has been, which is important to reflect on.

We went into the pandemic with somewhere in the region of 300,000 employees in the sector, the vast majority of whom were women. Hon. Members would expect me, as Chair of the Women and Equalities Committee, to emphasise that we are talking about a sector that employs women, but it does not simply employ them; it trains them and gives them opportunity. Many of them will do years of training in college or an apprenticeship, then move into working in a salon or studio. They might then consider taking the plunge and going self-employed; that is always a risk, but many of those brilliant and brave women do exactly that. After a few years of being self-employed, perhaps on a mobile basis, they rent their own salon—an enormous financial commitment, involving business rates and rent. For all of them, it is about risk and a cost-benefit analysis. They are brave and ballsy—as I have previously said and established, that is not unparliamentary language—women, who go out, take the risk and benefit from it, and in turn they become employers of other women. That is a model that we should absolutely be encouraging, celebrating and promoting.

I will tell a little anecdotal story. As Chair of the Women and Equalities Committee, I get all sorts of interesting panels with fascinating people, including one gentleman who is one of the leading educationalists to whom the Government turn when they are looking for advice and interesting reports on everything to do with education. He talked to me about the veterinary profession and said that the veterinary profession was full of clever white girls. Then, he said, “But when educationalists find not-so-clever bright girls, they shove them off just into the beauty industry,” at which moment I had one of my moments of rage. Through the medium of Zoom, he undoubtedly got the famous death stare, because the reality is that the beauty and wellbeing industry is not “just” anything. It is a fantastic, thriving industry that provides training, employment and the opportunity to go off and become an entrepreneur.

Over the course of the last 12 months, I have been blown away by the stories I have heard from young and not-so-young women who have told me how their boyfriends, fathers or brothers have regarded them as “just” beauty therapists. I have always gone back to them and said, “You are not ‘just’ anything. You are an entrepreneur, and you know what? This country thrives on the entrepreneurial spirit of people like you, who have the guts to go off and become self-employed, to set up your own business, to rent your own studio, and to contribute to the economy in myriad ways.” I have got that off my chest, and I feel lot better about it.

The hon. Member for Swansea East mentioned that the industry sometimes gets ridiculed and people laugh at it, which makes me really angry, because they are laughing at the hard work of women who have skill, ability and the determination to give back to others the confidence that some of them may have lost. I know there is nothing more boring than somebody who stands up in this place and says, “When I was a Minister,” but I am will say it. When I was a Minister, I spent a very happy year at the Department for Work and Pensions. We talked about the challenges of getting women back into employment, perhaps after a long career break, and the thing that was missing from so many women was confidence. I would speak to women in jobcentres up and down the country, and I learned that they did not have the confidence to go back into the workplace; they felt their skills were lacking and they were old and past their sell-by date. These were women of 40. For the record, let me say that no woman in her 40s— I declare an interest—is past her sell-by date. It is crucial that we look at this sector, which can give the female workforce confidence.

The hon. Lady mentioned some of the services that can be provided, but I always highlight services such as ayurvedic facials that help with migraines, or the ability of specialist—indeed, brilliant—cosmetic tattooists, who put eyebrows back on people with alopecia or tattoo nipples back on women who have had breast reconstruction surgery. All these things give people the confidence to go back into the workplace, go back to work and take up a productive and useful role in society, in the community, and of course—I would say this to a Minister at the Department for Business, Energy and Industrial Strategy—in the economy. That is crucial, because ultimately these are people who will pay tax and help the rest of us to recover from the hideous fiscal crisis caused by the pandemic. I recognise and want to reinforce the comments made by the hon. Lady about the promotion of the sector. This is not just “hair and beauty”; it is a really important sector, worth £28 billion, which can give women back their confidence.

I have a specific plea, which I hope the Minister will listen to and act on. The thing that struck me after talking to the National Hair and Beauty Federation and the British Beauty Council, among other organisations, and perhaps specifically after talking to individual providers of beauty services both large and indeed very small, including one-woman-band enterprises, is that they talk about the VAT break that was given to hospitality. Treasury Ministers always say that it was very easy and straightforward to do that because hospitality was on a separate VAT code and could be easily and distinctly hived off from other sectors, but the same does not apply to the beauty sector. Well, it should, and it would not be difficult to give it a separate VAT code. Will my hon. Friend the Minister undertake to have a conversation about that with the Treasury? We do not know whether covid will be back, or what the next pandemic is coming over the hill will be, or indeed what future financial challenges will arise. I think that it would be of benefit to the sector to have a separate VAT code, so that we will not be in the same situation in the future.

This is a very competitive, enterprising and determined sector, and one that is phenomenally good at self-promotion. What is lacking is regulation. We need a way of making sure that people are accredited, that training is understood and recognised, and that we can understand who is providing what to whom. I remember having a fantastic conversation with the Secretary of State for Health and Social Care on this subject. He rang me on a Sunday to talk about it and I explained to him there and then that he and I could set ourselves up as a pair of beauticians with absolutely no training, no accreditation and no regulation—although we would not survive in business very long, because we would be very bad at it. The reality is that there is not the sort of oversight that one might expect for an industry that uses, in some instances, interesting and even challenging chemicals and machinery, and all sorts of products that need to be used by expert hands, particularly in services such as cosmetic tattooing. I say that because we can all open the Daily Mail’s Sidebar of Shame and see some of the horrors that have been carried out on people’s faces.

Fundamentally, it is vital that the Government recognise that, as we come out of the pandemic, there is a challenge in female employment. My Select Committee, the TUC and the Women’s Budget Group—a range of experts, up and down the country—have reflected upon the fact it is predominantly women who have been employed in the sectors that have been locked down longest and hardest. The hon. Member for Swansea East mentioned the fact that the beauty and wellbeing sector has rightly had to put in all sorts of provisions to prevent covid spread, but increased gaps between chairs reduce capacity, and businesses must have 15-minute breaks between customers so that facilities can be wiped down and disinfected, taking hours out of a day that could instead have been productive, income-generating hours.

We have seen the same in retail. We know that 58% of non-essential retail workers are women, and my horrific prediction is that when furlough comes to an end, we may well see a massive increase in the number of women being made redundant. That will have a consequential impact on the work of the Department for Work and Pensions to make sure that interesting, challenging and sustainable opportunities are found for those women in the future. It is crucial that we look at our recovery and how we build back better in a feminine way.

I will leave the Minister with that thought. When we look at how we build back, we have to make sure that we do not forget the female workforce, who are so vital in the hair and beauty sector, and indeed in other sectors.

--- Later in debate ---

[Paul Scully]

The hon. Gentleman, as ever, predicts the next few paragraphs of my speech. Yes, we want to encourage and work with the sector, and incentivise it to take on more apprentices. I am aware of how highly skilled and valued practitioners are, but they are tempted to start careers in different industries because they have lost confidence in the sector’s future viability. That is why it is important that we talk about it, support the sector and demonstrate how viable and flexible it is, and how it very much has a key role in the high street ecosystem that I talked about earlier.

[Caroline Nokes]

My hon. Friend was quick to respond that he wishes to support apprenticeships and demonstrate how important they are in the sector. Can he outline what specific work he is doing with the Department for Education to make sure that it, too, promotes them?

[Paul Scully]

I can indeed, and I will come to that in a second. We also have to examine why apprenticeships were in decline before the pandemic began. We can look at it holistically across Government with the Department for Education, the Department for Work and Pensions and BEIS.

We have provided a range of support for the beauty and wellbeing sector. For example, the sector is eligible for the kickstart scheme, which provides a fully funded six-month job for 16 to 24-year-olds on universal credit and at risk of long-term unemployment. I am pleased to say that 600 high quality industry-designed apprenticeship standards are now available. I want to work with the sector to increase the number of small and medium-sized beauty businesses offering apprenticeships.

The Government have recently increased the cash incentive to £3,000 for every apprentice that a business hires, and that helps to maintain and attract the sector’s future workforce. It is good to see sector initiatives aimed at upskilling the workforce. For example, I commend L’Oréal on its education platform, Access, which I am told 54,000 hair professionals have used. We will continue to work with the sector to advance the reputation of beauty and wellbeing as an invaluable, skilled and highly rewarding career path.

I have talked about some of the issues that the hon. Member for Swansea East raised in her speech. I was pleased that she was forthright in mentioning the benefit of holistic treatment to the menopause. It is important that we do not shy from talking in this place about a treatment that can be of so much benefit to so many women across the country. It is great to see that issue highlighted.

My right hon. Friend the Member for Romsey and Southampton North talked about the entrepreneurial spirit, as did the hon. Member for Strangford. My right hon. Friend is absolutely right that we should not talk about just beauty therapists and just the beauty sector. As we have heard, the hospitality sector, for example, has a low bar to entry, but that does not make it a low-skilled sector. The hair and beauty sector does not have a particularly high bar to entry, but someone cannot just pick up a pair of scissors and expect to walk into a hairdresser’s and say, “Can I start work, please?” It is really important to demonstrate the skills required in the sector.

The hon. Member for Bradford South talked about regulation, and we are working with the Department of Health and Social Care to look at regulation and what needs to be done for particular treatments. We will continue to make sure that we can work with the Department, the APPG and the sector to ensure the safety of customers. They need to see not just a certificate on the wall, as she said, but that there are skills behind it. We have to be really careful in those areas.

The hon. Member for Strangford talked about people—specifically, women—setting up businesses. We have talked about the fact that this is largely a female-led-business sector. He is absolutely right when he talks about female entrepreneurs. This fits into a wider piece of work that we are doing in my Department. What are the barriers to female entrepreneurs? They include access to finance, peer-to-peer networking and mentoring. The issue there is not just having the big beasts—the Deborah Meadens, the Richard Bransons and all those people. It is how you get mentors for people who have perhaps just opened their first salon, having been a mobile worker for a number of years; perhaps they have just taken on their first employee—it is about all those kinds of things. That is the kind of example that women want to see—someone in their mould, speaking to them about their issues. It is a question of getting consistency across the country, but also, as I have said, access to finance.

Alison Rose, the chief executive of NatWest, led the Rose review a few years ago. I chair the Rose Review Board with her—we have a meeting next week—and we talk about access to finance. We have 100 signatories to the “Investing in Women Code”, which involves a number of venture capitalists as well as lenders. We are trying to get them to change their teams so that they can get diversity of thought in their investment decisions. That will lead to having diversity in their investments and ensure that they are investing in more women, and that has to be brilliant for the UK economy.

We also have the start-up loans, available for anybody to set up a new business, of up to £25,000, alongside free mentoring. That is run by the British Business Bank and has been since 2012, and 40% of those loans are going to women. That is clearly far lower than the percentage of women in the population, but compared with some other lenders, it is going in the right direction. We still need to do more, so I am pleased to be able to encourage that. The Budget in March from my right hon. Friend the Chancellor of the Exchequer was focused on helping those most affected by the pandemic, including small businesses and vulnerable groups such as young people, women and those from disadvantaged groups in our communities. It is really important that we continue to do that.

In conclusion, we will continue to listen to the sector to understand its views and concerns. As we move to step 4 on the road map, we will work together to address the key problems facing the beauty and wellbeing workforce, discussed in the debate today. We will keep on reviewing the data; we will keep on making an assessment against the four tests at least a week in advance and will announce whether we proceed to step 4 on the new date of no later than 12 July. I want the sector to fully open as soon as that is safe, so that it can bounce back and recover from the restrictions and the financial pressures caused by the pandemic. That will help to address the issues relating to jobs and the skills gap. There is clearly more to do, after we reopen, to address the longer term challenges for the sector, but we need to keep making the point that the beauty and wellbeing sector is a fantastic industry to work in because of the people and the skills that they bring.

Planning System Reforms: Wild Belt Designation

Caroline Nokes Excerpts

Tuesday 22nd June 2021 Westminster Hall

[Caroline Nokes (Romsey and Southampton North) (Con)]

It is a pleasure to serve under your chairmanship, Mrs Cummins, and I extend my congratulations to my hon. Friend the Member for East Surrey (Claire Coutinho) on securing this important debate. She has clearly struck a chord.

I will always claim that the Hampshire and Isle of Wight Wildlife Trust is visionary and ahead of the curve, and I should declare an interest as a member of it. The trust does brilliant work in my constituency, specifically around rewilding. Fishlake Meadows on the edge Romsey, a bog in North Baddesley, and, of course, the Wilder Wallops project, which it has supported, are brilliant ways to inspire local communities not just to visit nature, but to volunteer and become part of it, and to ensure that facilities in those areas improve and increase. A specific designation could do exactly that.

I want to turn the clock back 10 years to when the chief executive of the Hampshire and Isle of Wight Wildlife Trust came to visit me and spoke of wildlife corridors—perhaps the forerunners of wild belts. That was a recognition that a belt in itself is not adequate: we need areas where wildlife can spread, move and migrate, and we need to ensure that they are linked so that where there is development, green corridors can surround that development to make sure that our wildlife can thrive. That is why a new planning designation could really help, giving strategic planners the opportunity to look at things holistically and work out how to integrate development and green areas in a managed way.

We know that nature, when left to its own devices, can be incredibly rich and can provide some of the solutions to climate and pollution challenges. In Romsey and Southampton North, we have some important designations. We have national park, SSI, SINC—site of importance for nature conservation—and ancient woodland, but no green belt. I will always make a pitch to the Minister to consider having some green belt in Hampshire. We have farmers who have embraced high-level stewardship and have pioneered environmentally friendly techniques and low plough strategies to prevent soil erosion. We have the Broughton water buffaloes, which are used as part of a regenerative farming policy that enables carbon to be captured and has built biodiversity.

None of that happens by accident. People take deliberate, carefully thought through decisions to improve the local environment. I am extremely envious of the green belt that my hon. Friend the Member for East Surrey has in her constituency. I also want to pick up the comment about enforcement made by my hon. Friend the Member for Hendon (Dr Offord). In the valley of the River Test, we have seen over the last few days a horrific pollution incident, which I sincerely hope agencies such as the Environment Agency will seek to remediate as quickly as possible. That incident reinforces the message that where we put in protections for our environment, we must also give authorities the power to enforce when accidents happen or, indeed, when deliberate acts cause pollution.

Fundamentally, I want to leave the Minister with one thought: we need planning policies and strategies that will help nature and our environment, and the proposal for a wild belt could do exactly that.

--- Later in debate ---

[The Minister for Housing (Christopher Pincher)]

Thank you, Mrs Cummins. It is a great pleasure to serve under your chairmanship. I will certainly leave as much time as I am able to my hon. Friend the Member for East Surrey (Claire Coutinho). I congratulate her on bringing forward this debate and on assembling such a passionate, wild bunch in favour of her wild belt designation proposals.

I will say a few words about our planning proposals before I turn to my hon. Friend’s proposals. We have said that building back better from this pandemic means ensuring not only that new developments are greener and better for the environment, but that they support healthy, happy and flourishing communities and habitats. I want to be absolutely clear that one of the key purposes of our planning reforms is to leave a legacy of environmental improvement.

Our new planning system will improve both the quality and the standards of development. It will secure better outcomes, including for our countryside and the environment, alongside increasing the supply of land for new, beautiful homes and sustainable places—not least by getting local plans in place; as my hon. Friend the Member for Bosworth (Dr Evans) rightly noted, that is a significant contributor to preventing speculative development and building in the wrong places, rather than the right ones.

To deliver on our ambitions, we have announced a number of proposals for driving forward environmental benefits, through both the Environment Bill and our proposed reforms to the planning system. The Environment Bill, which has already come before the House, mandates, for the first time, a 10% net gain for biodiversity as a condition of most new developments. We are now proposing to extend that to the nationally significant infrastructure regime.

Recognising the relationship between the environment and development, we want to broaden the use of measurable environmental net gains beyond biodiversity to include wider natural capital benefits, such as flood protection, recreation and improved water and air quality, as my hon. Friend the Member for North Norfolk (Duncan Baker) suggested. Alongside existing regulations that protect our most threatened or valuable habitats and species, that will allow us to establish a strategic, flexible and locally tailored approach that focuses, above all, on positive outcomes. We want to capitalise on the potential of local nature recovery strategies, including opportunities for new habitat creation, as we seek to make the system clearer and more responsive.

To complement this, we are examining the current frameworks for environmental assessment. They are often complex and lengthy, and we believe they lead to unnecessary delays, hindering opportunities to protect the environment and open up appropriate development. Our intention is to bring forward a quicker, simpler framework that encourages opportunities for environmental enhancements to be identified and pursued early in the development process. We will embed this approach through further updates to national planning policy, ensuring that environmental considerations feature fully in planning decisions, including their role in mitigating and adapting to climate change.

As several hon. Members have suggested, our reforms also encourage the sector to think more creatively about biodiversity and about how bee bricks, green roofs and community orchards can improve the quality of our air and the quality of our lives. We are taking action through the national planning policy framework to set the expectation that all new streets will be tree-lined, aspiring to the beauty of green infrastructure such as we see in the cherry blossom trees that line the streets of Bonn in Germany.

Protecting and enhancing the green belt is very much part and parcel of this. I said that yesterday in the debate on planning brought forward by the Opposition, and I say it today specifically to my right hon. Friend the Member for Romsey and Southampton North (Caroline Nokes), who is keen on the green belt—she said as much in her speech. I trust that she will encourage her local council to be equally keen on the green belt. I can certainly assure her, as I assure the shadow Minister, that it is our intention to undertake a wholesale reform of local authority resourcing, including looking at the fee structure to ensure that local authorities have the wherewithal do the job we ask of them.

[Caroline Nokes]

rose—

[Christopher Pincher]

If she will be very brief, I will give way to my right hon. Friend.

[Caroline Nokes]

We have no green belts in Hampshire, and it would be lovely to have some. Would my right hon. Friend the Minister consider it?

[Christopher Pincher]

In consultation with local authorities, I am happy to have that discussion with my right hon. Friend.

Before I turn to the issue of wild belt designation, our White Paper proposes a new approach to the categorisation of land, reflecting its potential for growth, for renewal and for protection. We are now considering responses to our consultation carefully, so I hope that hon. Members will understand that I cannot say overmuch about the proposals while they are still being digested. I can say, however, that I am open to some of the proposals that my right hon. Friend has suggested, but with this word of caution. It is not only roots and vines that creep; the scope of Government Departments and their arm’s length bodies also creeps. We must be very careful that by giving statutory powers to such bodies, we do not allow them to make use of land—or rather, designate against development of land—that could be good brownfield sites, such as land close to railway lines. That simply places the weight of expectation of development on other places, such as greenfield sites. We need to be careful about what we wish for.

What we want to do is to build on more brownfield sites to protect the sort of land that my right hon. Friend the Member for North Thanet (Sir Roger Gale) talked about. That is why we have increased the local housing network calculation for the 20 largest cities in our country; that is why we increased brownfield regeneration funding by £500 million; that is why we have introduced an urban taskforce; and that is why we have introduced PDRs, to allow better and easier gentle densification of urban and town centre landscapes.

We are determined to support our environment through our planning reforms, we are determined to build on brownfield first and we are determined to take forward the views and aspirations of all in this Chamber who want wildlife to be placed first and foremost at the heart of our planning reforms. I appreciate that the fickle finger of time is ticking down the clock, so I am very happy now for my hon. Friend the Member for East Surrey to retake her rightful place and close the debate.

Oral Answers to Questions

Caroline Nokes Excerpts

Monday 19th April 2021 Commons Chamber

[Eddie Hughes]

The green homes grant is of course a BEIS initiative, but I can tell the hon. Lady that although it was making encouraging progress—with over 96,000 applications, and 39,000 vouchers had been issued via the scheme—given the fact that it was not progressing quickly enough, we have taken stock and decided to reconsider our approach. Last month, the Secretary of State for BEIS announced £300 million of extra funding for green home upgrades through the local authority delivery element of the green homes grant scheme and the social housing decarbonisation fund. This brings the total spending on energy efficiency to £1.3 billion.

[Caroline Nokes (Romsey and Southampton North) (Con)]

What steps he is taking to support the re-opening of hospitality venues as the covid-19 lockdown restrictions are eased.

[Matt Vickers (Stockton South) (Con)]

What steps he is taking to help high streets recover from the covid-19 outbreak.

[Caroline Nokes [V]]

In Romsey and the surrounding villages, much use has been made of the planning easements by pubs, cafés and restaurants to install temporary awnings, marquees, gazebos and so on. Please can my right hon. Friend reassure me that plenty of time will be given to pubs and so on before these structures have to be removed? In many cases, they will continue to provide additional capacity even when indoor socialising is allowed, and our hospitality sector has had a very tough year.

[Robert Jenrick]

I am delighted to hear that my right hon. Friend’s constituents, like millions of others across the country, are making use of these easements to enjoy the summer sunshine and to support local pubs, cafés and restaurants. When the first lockdown began, we inherited a planning rule called the 28-day rule, which enabled a business to set up a marquee or another temporary structure for just one month without seeking planning permission. We doubled that, and now we are bringing forward the legislation to ensure that that will remain in place for at least the whole of the summer, and I hope perhaps significantly longer. That will enable small businesses the length and breadth of the land, like those in my right hon. Friend’s constituency, to put up those marquees and gazebos, and get the full benefit of them.

Oral Answers to Questions

Caroline Nokes Excerpts

Monday 11th January 2021 Commons Chamber

The Secretary of State was asked—

[Caroline Nokes (Romsey and Southampton North) (Con)]

What steps he is taking to support leaseholders with high costs of interim fire safety measures pending permanent remediation.

[The Minister for Housing (Christopher Pincher)]

In beginning, may I wish you, Mr Speaker, all Members of the House and its staff, and, of course, my right hon. Friend the Member for Romsey and Southampton North (Caroline Nokes) a very happy new year?

We have announced a new £30 million fund to help end the scandal of excessive waking watch costs. This will fund the installation of alarm systems in buildings with unsafe cladding, reducing or removing the dependence on costly interim measures such as a waking watch. We estimate that that will save residents a combined £3 million each month. Alongside that, we continue to prioritise the removal of unsafe cladding and have committed funds to help make homes safer, faster.

[Caroline Nokes [V]]

Sleep deprivation is recognised as a form of torture. People living in buildings with unsafe cladding are being tortured: physically, due to a lack of sleep, as they live in fear; financially, as they cannot sell their homes and are forced to pay for waking watches; and mentally, as they live in limbo. When does my right hon. Friend expect that torture to end?

[Christopher Pincher]

I am grateful to my right hon. Friend; she has campaigned long and hard for her constituents, and has raised this issue with me outside the Chamber as well as within it. We all appreciate the terrible challenges and suffering that many people around our country face on this issue. That is why we want the residents of blocks that are enduring a waking watch to get the benefits of our changes as soon as possible. We expect the £30 million fund to be open this month, with the aim of providing funding for the installation of alarms as quickly as possible. I think we all agree that the best way of making buildings safe is to speed up remediation, and that is what our policies intend.

Arcadia and Debenhams: Business Support and Job Retention

Caroline Nokes Excerpts

Wednesday 2nd December 2020 Commons Chamber

[Paul Scully]

I cannot give specifics on a taskforce or any other group, but we will look acutely at what we can do for supply chains and the future of the high street. When flagship stores like the 200-odd-year-old Debenhams leave our high streets, it is so important to make sure that we have a co-ordinated response. I will happily work with the hon. Gentleman on that.

[Caroline Nokes (Romsey and Southampton North) (Con) [V]]

My hon. Friend, and the whole House, is concerned about the numbers of jobs potentially lost in the Arcadia Group, but we also have to be concerned about those employed by microbusinesses, perhaps without premises, who have so far not benefited from Government schemes to support them. Will he think again about those who so far have not had Government support and may well be adversely impacted by the news we have heard about Arcadia if they work in the retail supply chain?

[Paul Scully]

My right hon. Friend raises a really important point. We have wrapped our arms around the economy, but clearly it is very difficult to do things at pace to cover everybody. We will always make sure that we reflect on what happens, to help as many people as we can and try to fill the cracks as best we can.

Leaseholders and Cladding

Caroline Nokes Excerpts

Tuesday 24th November 2020 Commons Chamber

[Caroline Nokes (Romsey and Southampton North) (Con)]

Leaseholders are not just living in limbo. As we have heard this afternoon, they are living in fear. They are paying over the odds in insurance to live in fear, and in some cases they are paying well over £1,000 a year for waking watch charges. I recognise that my hon. Friend has done an enormous amount of work on that, but may I please impress upon him the urgency? At this economic time, people simply cannot afford those charges on an ongoing basis.

[Christopher Pincher]

I entirely accept the points made by my right hon. Friend. We will continue to work with the insurance sector on the insurance challenges that leaseholders face, with the financial services sector on the challenges with mortgage costs that leaseholders face, and with developers to make sure that remediation takes place swiftly and effectively, so that this problem is resolved.

Planning and House Building

Caroline Nokes Excerpts

Thursday 8th October 2020 Commons Chamber

[Caroline Nokes (Romsey and Southampton North) (Con)]

Test Valley Borough Council historically has delivered new housing numbers above target and produced local plans in accordance with local need. Indeed, that is unlike the neighbouring borough of Eastleigh, where my hon. Friend the Member for Eastleigh (Paul Holmes), who cannot be here today, is pressing the Liberal Democrat council to do the same. Test Valley has played its part, but sees the projected increases from the algorithm as punishment for having done so. My contribution to today’s debate is most certainly not about saying, “No more house building here”—we need more houses—but it is about saying, “Let local councillors who have a track record of delivery carry on delivering.”

The Housing Minister and I were first elected in 2010 on a manifesto that committed to no more top-down housing targets, and this algorithm looks suspiciously like a top-down target. I have urged both residents and local councils such as Wellow parish council, which wrote to me just this week, to complete the “Planning for the Future” consultation, because the sensible voices of Romsey and Southampton North must be part of the process. I urge the Minister to heed their thoughts, because Wellow has been working hard on delivering a neighbourhood plan, recognising the special situation of a village that sits part inside a national park, in close proximity to sites of special scientific interest and flood plains.

Test Valley has benefited in recent years from the development of specialist housing communities for older people. First homes are crucial, but so are last homes, which free up larger properties for growing families. Under the current system, when calculating numbers, such homes count for only 0.7 of a dwelling. I am not sure how anything can be 0.7 of a home; it is either a home or it is not. As the population ages, we need to find solutions for those who wish to downsize. I urge my right hon. Friend, when he is inevitably reviewing this algorithm, to also look at how he can resolve that arithmetic anomaly.

Like so many colleagues in the Chamber this afternoon, I want measures to tackle land banking. The Romsey brewery site has extant planning permission, but Stanborough Developments is building on it at a glacial pace. I was 11 when the last brew started, and will confess to our being a few decades on from that. Powers against developers who blight brownfield sites in that way must be retrospective and they must be powerful; perhaps, as my right hon. Friend the Member for Ashford (Damian Green) suggested, there could be punitive council tax for houses not yet built.

But what Orwellian horror might pattern books produce? What about innovation, imagination and variety? If we must have new homes, can we not just entrust local councillors to decide what has kerbside appeal and what does not?

Turning to green belt, in Hampshire we have none, save for a tiny corner in the south-west, which is designed to prevent the spread of the urban conurbation of Bournemouth—a town, of course, in an entirely different county. Please will my hon. Friend the Minister think a little about those counties that have no green belt and might want to introduce some?

My right hon. Friend the Member for Epsom and Ewell (Chris Grayling) spoke of the need to repurpose commercial areas. We know that, over the course of the past six months, town and city centres have been left like ghost towns and there is an enormous amount of commercial property that we would need to use a great deal of imagination to bring into residential use. That is the sort of innovative planning for the future that we need: one that will recognise the planning needs that exist and the numbers that are needed, but provide new ways to solve them, not simply a mathematical one.

CCRC Decision on 44 Post Office Prosecutions

Caroline Nokes Excerpts

Monday 5th October 2020 Commons Chamber

[Paul Scully]

Yes, I am anxious, because it is important that we keep the network up at the target level we set of 11,500. The hon. Lady is right that some of the difficulty is due to the situation gone by; some of it is due to the ongoing complexity of the Horizon system and resource availability. I am glad that the chief executive, Nick Read, comes from a business where he is used to dealing with people as stakeholders, not just as employees, so engaging in a more positive future relationship with postmasters. She is right to talk about rural and urban areas. In London, although clearly we do not want to lose post offices, it is relatively easy compared with some rural areas to get to the next post office, but that is not an excuse to diminish the network in London.

[Caroline Nokes (Romsey and Southampton North) (Con)]

In his previous response, the Minister said he is anxious about the future of the network. I welcome the statement that the Post Office wants to reset the relationship with sub-postmasters, but if he is anxious, what measures is he going to take to make sure that that actually happens? He says that he expects compensation from the Post Office “in due course”, but will he put a timescale on that?

[Paul Scully]

On compensation, it depends on the situation of the people involved. Those who have been wrongfully convicted have recourse through the courts. I have regular contact with Nick Read, the chief executive, and other members of the board to make sure that we look at post office closures as reported to me by MPs and from updates, and increase and improve recruitment of postmasters, which will be achieved through a better future relationship.

Horizon: Sub-Postmaster Convictions

Caroline Nokes Excerpts

Wednesday 10th June 2020 Commons Chamber

[Paul Scully]

The sub-postmasters who have been wronged by this want some justice and they want it quickly. What I do not want to happen is a public inquiry that may take many, many years and cost them a lot of money to get more legal representation in. When people have the chance to study the terms of reference, they will realise that the chair will be independent of Government and independent of the Post Office, and that he or she will listen to them to make sure that their stories are told—not just listen to them but make sure that those stories are actually there to feed into making sure that this can never happen again. Then, I hope, they will see that justice can be done.

[Caroline Nokes (Romsey and Southampton North) (Con)]

I thank my hon. Friend for his response to my hon. Friend the Member for Cleethorpes (Martin Vickers), but one of the stumbling blocks to a judge-led inquiry is cost. Does he agree that it is absolutely imperative that the honest, decent sub-postmasters and sub-postmistresses across the whole country, and indeed specifically in Romsey and Southampton North, should not have a price put on lifting the stain on their characters?

[Paul Scully]

Sub-postmasters who have been wronged, including in Romsey, need to ensure that their voices can be heard quickly, with no cost. They need to be sure that this can never happen again, and get the acknowledgement that there have been severe mistakes that have caused misery for so many.

Private Car Parks

Caroline Nokes Excerpts

Tuesday 2nd June 2020 Commons Chamber

[Caroline Nokes (Romsey and Southampton North) (Con)]

It feels like groundhog day. This debate has been scheduled, I believe, perhaps as many as four times, but events repeatedly knocked it off course. Today, however, we are finally back in the Chamber physically with a full day of debate, and I have the chance to finally bring to the Floor of the House the long and tortuous case of a single parking ticket.

My hon. Friend the Minister need not look panicked that I am expecting him to do something about a specific parking ticket—the matter is now resolved—but I wish to draw to his attention the fact that my constituent, Mr Guy Hindle, was bullied by a succession of organisations over a period of some 20-plus months over a six-minute transgression. As Mr Hindle happily agrees, this is not about his experience. He is a resilient individual—very much so—and he eventually negotiated a payment of just £15, when at one point £247.62 was being demanded from him. It is about shining a light on what he refers to as the sharp practices of the wild west of parking services. It is not just my constituent who refers to private parking as the wild west. He is in great company. I tracked down some commentary from my hon. Friend the Chancellor of the Exchequer when he was a Minister at the Ministry of Housing, Communities and Local Government; he referred to it—private parking, not the Department—as the wild west, too.

This case is a litany of bad behaviour. My constituent parked for a mere six minutes outside Vets for Pets in Southampton and did not see any signage regarding the charge for parking, so he was surprised to receive a penalty charge notice. He informed the company, Premier Park, that he intended to defend himself, preferably in court proceedings, because he regarded the £60 charge for a six-minute stop as unreasonable. He heard nothing more until June the following year—2019—by which time the matter had been passed to Premier Park’s legal representatives. Remember the original offence, if one can call it that, happened in March 2018. Then followed a succession of increasingly threatening letters mentioning county court judgments, and each letter and every telephone call my constituent made to Premier Park or their legal representatives made it clear that there would be many more letters—and so it proved. All along, my constituent was responding, “Take me to court. I have amassed a dossier of evidence. I am prepared to defend myself. I believe I have a good case.”

Finally, in January this year, my constituent received confirmation that Premier Park would commence court proceedings unless my constituent was happy to agree to mediation. This was the first time that mediation had been mentioned. The original offence was in March 2018, and here he was, in January 2020, and suddenly the offer of mediation was made.

[Jim Shannon (Strangford) (DUP)]

I congratulate the right hon. Lady on bringing this case to the House. She is not the only one who has had run-ins with private car park firms. Indeed, the one she talks about ranks high in my mind. I fought a number of cases against it, and I have to say that ultimately I won them all. Does she agree that in the times we are facing, the privately run car park sector should show the same flexibility as our council car parks by removing charges and forestalling following through on any contraventions until we are past this very difficult time? Now is not the time for anyone or any private car park to profiteer or take advantage. We have to help our constituents and those individuals who have been held to be in the wrong for these contraventions.

[Caroline Nokes]

I will make two points in response to the hon. Gentleman. First, I have a most excellent staffer who for the last 10 years has described herself as my office expert on parking charges. She cringes somewhat when into the email inbox pops yet another case, but as I tell her, she has a 100% track record so far and we are very proud of her.

On the points the hon. Gentleman made about private parking charges at the moment, I am conscious that in Test Valley borough, half of which I represent as the Member for Romsey and Southampton North, the borough council waived parking charges right at the beginning of the pandemic and has since extended the free parking period. There are some challenging questions ahead, because as we move forward post pandemic, we want to see our high streets recover and to assist that recovery. I think the Chancellor and the Department have come up with some amazing and really important packages, but I have no doubt that the income from parking that councils have forgone has been a huge cost to them. They will need to find ways to make up that loss, but my plea to them is to show a spirit of tolerance and support for the shopkeepers and to allow our high streets to recover gently from this difficult period. The immediate reimposition of parking charges as lockdown ends would be a retrograde step. I was delighted to see the Minister nodding during that intervention, in which a really important point was made.

As my constituent said to me, had mediation been offered to him early in the proceedings, he would have taken it—it would have been the sensible thing to do. Instead, however, he kept responding to Premier Park, “No. I’ll see you in court.” The company kept responding, “We’ll take you to court,” or rather, “We’ll send you more letters threatening to take you to court. We’ll get increasingly aggressive. The charges will go up and up. We’ll employ a succession of different legal representatives until you don’t know which one you’re trying to deal with.” But two years on, the offer of mediation was made, my constituent accepted it and they settled on a sum of 15 quid, which I do not think is bad going.

What worries my constituent and me is the repeated bullying tactics: the threats of legal action, which are then not followed up for many months—in this case 20 months—the alarming threat of county court judgments, which we know have a devastating impact on people’s credit rating, and the threatening assertion that there will be lots more letters like that one.

I am conscious of the most excellent piece of legislation introduced by my right hon. Friend the Member for East Yorkshire (Sir Greg Knight), which came into force in March 2019 and paved the way for a single code of practice for private parking, giving drivers greater protection through a new appeals service. My right hon. Friend the Chancellor of the Exchequer, when he was at the Ministry for Housing, Communities and Local Government and occupying a similar portfolio to the Minister, championed the issue on behalf of the Government. This sort of code could have made my constituent’s life much less of a misery.

More recently, back in November 2019 my right hon. Friend the Secretary of State for Housing, Communities and Local Government appointed the British Standards Institution to work with consumer groups and industry to write the first ever compulsory code of practice for private parking firms to

“restore common sense to the way parking fines are handed out…crack down on dodgy operators”

and

“introduce a new independent appeals service”.

I know that is correct, because I lifted it from the press release I found on gov.uk. The code was also to ensure that a mandatory 10-minute grace period, which already applies to local authority car parks, be extended to all private parking services.

I take my hon. Friend the Minister back to the precise period my constituent parked for: six minutes, which is four minutes less than the minimum grace period suggested. I am prepared to concede that my constituent’s supposed six-minute transgression happened before the excellent private Member’s Bill and before the Secretary of State appointed the British Standards Institution to write the new compulsory code, so maybe it is not reasonable to expect a member of the British Parking Association to apply 2019 standards to a 2018 offence—notwithstanding the fact that it was Premier Park itself that dragged the whole matter out for 20 long months—except that the British Parking Association voluntary code of practice already referenced a 10-minute grace period.

Returning to the crux of the matter, the previous Minister with this responsibility, my hon. Friend the Member for Thornbury and Yate (Luke Hall), in response to a written question indicated that the British Standards Institution was contracted in December 2019 to develop the new code. It was tasked with convening a group of key stakeholders to write it, and there was to be a full public consultation within six months. The final code would be developed this year.

I do not wish to hassle the Minister and try to hurry the process along, and I absolutely acknowledge that covid has got in the way of many things, but this year is ticking by very quickly. My constituent and, indeed, those of other hon. and right hon. Members who have returned to this Chamber time and again to discuss private parking services need the code. I argue that the parking industry also needs it, and it is more than a year since the excellent private Member’s Bill of my right hon. Friend the Member for East Yorkshire.

Will the Minister this evening in this much delayed debate therefore please give us an update on progress and an absolute commitment that, exactly as was said in February, the code will be developed this year and introduced? Will he reassure me and my constituent that the 10-minute grace period or transaction period, which allows a driver to enter a car park, establish the charges and then decide whether he wishes to pay them or whether they are far too high for his taste and he wishes to leave and go elsewhere, will be included? That could have saved my constituent 20 months of harassment and pain.

That grace period should be a crucial part of enabling drivers to make informed choices in future. That is what this is all about: allowing drivers to make informed choices and giving them a bit of leeway so that they can decide whether that is actually where they wish to park. I learned from my right hon. Friend the Member for East Yorkshire that there might be many good reasons why parking charges are not advertised outside a car park, such as it being in a conservation area where there might be restrictions on signage. We should give drivers the opportunity to go into a car park, have a look and then potentially leave.

I conclude by asking the Minister to make that assurance, to give us an update on when this code is coming and when the public consultation will happen or whether it has already happened and to give us a sense of progress and a sense that this matter is in hand and will be dealt with.

--- Later in debate ---

[Mr Clarke]

It would not be an Adjournment debate without an intervention from the hon. Gentleman. In this case, he raises a really significant point. We need to make sure that these regulations have teeth. The deterrent lies in the fact that repeat offenders will find themselves unable to access the DVLA database and so it will in effect be self-policing.

In November, we announced that the Government would propose that the code considers a mandatory requirement to give all drivers the 10 minute grace period, which my right hon. Friend referred to, after their tickets expire. This will be a common-sense measure to ensure that drivers are not unfairly penalised for trying to do the right thing.

[Caroline Nokes]

I thank my hon. Friend for giving way. He was very specific then about a 10-minute grace period after a ticket had expired. Will it also include a 10-minute grace period in the circumstance that he himself identified where somebody perhaps drives into a car park and finds that there are no spaces, or that it is too expensive?

[Mr Clarke]

I confess that, given the code is in draft, I do not know the answer to that question, but I will write to my right hon. Friend, as she would expect, to clarify. I suspect that it will make good sense for it to do so in practice, but I will not presume to prejudge what the independent regulation may eventually come up with.

I also want to address issues raised about debt collection, because it cannot be fair that a hard-working family is prevented from obtaining a mortgage because a small breach of a car park’s terms and conditions led to a county court judgment that, as my right hon. Friend refers to, can have such serious consequences, especially if it is sent to an old address. I have seen constituency cases of that nature. We are proposing that the code considers new protections for consumers, and looks at extra measures to crack down on intimidating and aggressive debt collection practices. We will also look at the appeals system, because this is a particularly significant issue. There are two appeals services in the private parking sector. Both have their own processes and procedures and different rates at which parking charges are overturned at appeal. Which appeals service a motorist has access to depends not on their choice or the nature of the alleged breach of contract, but simply on which trade association the operator happens to belong to. That cannot be fair and is at odds with natural justice, which is why it is the Government’s stated position that we intend to appoint a single appeals service for the entire industry, giving motorists the ability to challenge unfair charges.

Finally, we are actively exploring ways to combat unfairly issued tickets from automatic number plate recognition technology. There is a widespread sense from motorists that this technology does not function as it should. I have heard of motorists entering and leaving a car park yet still having a ticket issued, and that is obviously a real concern. We want a private parking sector that works fairly in that regard.

Turning to the substantive issue of timing, I am pleased to update the House that work with the BSI commenced in December, and it has now convened a group of key stakeholders to write the code. This group comprises representatives from the parking industry, consumer groups, standards bodies and, recognising the key role that parking plays in supporting our high streets, the retail sector.

I can also update the House that we have appointed Steve Gooding, the director of the RAC Foundation, as our technical author, and he has now produced the first draft of the code. The RAC Foundation is a well-respected transport policy and research organisation and Mr Gooding is a former director-general of the Roads Traffic and Local Group at the Department for Transport, so he will bring real knowledge, experience and expertise to bear on his work. This is only a first draft and, as I have said, the final draft will be worked up in close consultation with key stakeholders, and there will be plenty of opportunity for everyone to have their voice heard in this process.

In the context of this debate, I would like to put it on record that the Government are doing all they can to utilise our parking infrastructure to best serve our collective response to the coronavirus. I am sure that the measures that we have announced to support frontline workers and volunteers have been welcomed by both the House and the British public. We are offering free parking for NHS workers, volunteers and social care workers in council-owned on-street spaces and car parks. In conjunction with NHS England, the parking sector and local government, we have produced a free parking pass to allow those workers to park in council spaces, worry free. We have pledged to cover the costs of providing free car parking to NHS staff working in hospitals during this unprecedented time. Our aim is to alleviate any unnecessary pressures on those workers by removing any fears that they may have about fees or fines while they carry out what is by common consent truly heroic work.

As we take the first steps towards recovery, we want to offer alternatives to public transport, but we are of course wary of an increase in the numbers of people taking end-to-end car journeys. To ease parking capacity, my right hon. Friend the Secretary of State for Transport has announced that the Government will seek to repurpose underused parking facilities outside town centres, made possible by close collaboration with local authorities and private operators. Those who live too far from town centres to cycle or walk can therefore park on the outskirts and finish their journeys on foot, bike or even—excitingly—an e-scooter.

Individual businesses are also playing a hugely positive role. Many private operators have been offering parking spaces to NHS workers during the coronavirus crisis. I commend such efforts and reiterate the Government’s appreciation for them.

I recognise the need to progress the new code at pace, and across Government we recognise the urgency of this issue. It is crucial to get the regulations right and, as my right hon. Friend said, the coronavirus situation has had an impact, but we have committed to developing the final code this year. Prior to that, a public consultation will take place to give the parking industry, the public and other interested parties the opportunity to have their say.

The 2019 Act builds on action that the Government have already taken to tackle rogue private parking firms, including the banning of wheel clamping and towing and the stopping of over-zealous parking enforcement by councils and parking wardens. Beyond our work on the private car parking sector, the Government are taking decisive action to improve public and private car parking throughout the country.

The Government are taking determined steps to protect motorists across the country. The Act will tackle an issue that our figures show affects literally millions of motorists every year. We will ensure that the private parking industry works to the high standards that motorists can reasonably expect, and we will tackle the rogue operators and their unfair practices. It will be an industry that will deliver for everybody.

I thank my right hon. Friend again for raising the issue of Mr Hindle, and I put on record my own tribute to Mr Hindle for his persistence in showing a certain British doggedness in refusing to accept a fundamentally unfair situation. I thank my right hon. Friend for the opportunity to update the House on the work that we are doing to improve the sector. I of course look forward to returning to the Dispatch Box to give further updates when the final code is ready.

Question put and agreed to.