Park Homes

Caroline Nokes Excerpts

Tuesday 29th November 2011 Westminster Hall

[Caroline Nokes (Romsey and Southampton North) (Con)]

It is always a pleasure to serve under your chairmanship, Mrs Main.

As a new Member of Parliament in 2010, I did not expect park homes to feature large on my radar. I freely admit that I did not know a great deal about them and that, although I knew that a significant number of park homes were dotted around my constituency, there are more than 200 spread over seven sites. To some colleagues, especially those from the south-west, that will seem a tiny number, but in Romsey and Southampton North it represents a significant and at times vulnerable minority.

I pay particular tribute to my constituent, Tim Deacon, a member of the park homes residents association, who has made it his mission over the past 18 months to inform me of the issues facing park home residents. He has endeavoured to educate me and, along with many of his fellow residents—in particular, with another whom I will mention later—he has highlighted their issues and encouraged me to apply for the debate.

I am conscious of the fact that the subject affects a lot of hon. Members, many of whom will have far greater expertise than I do. I congratulate the mobile homes all-party parliamentary group on its hard work in drawing attention to the issue and on seeking resolutions to the problems of park home owners. I am also aware that this is only a 30-minute debate, which is a disappointment to some and will not allow all of those Members who have an interest to take part.

Many owners of park home sites are fair and upright, especially the deputy leader of my local authority in Test valley, who owns a site in Ampfield. Unfortunately, however, others are not.

[Steve Brine (Winchester) (Con)]

I congratulate my hon. Friend on securing the debate. There are many good park home owners throughout the country, including in my constituency. Does she agree that they have nothing to fear from a fit and proper person test?

[Caroline Nokes]

I entirely concur with my hon. Friend: good park home site owners have absolutely nothing to fear from a fit and proper person test. I certainly did not wish to criticise those who treat their residents fairly and with respect; it is the others on whom I wish to focus and about whom something needs to be done.

Last November’s mass lobby of Parliament brought several of my constituents to Westminster and they outlined in detail their prime concern—that they could not sell their homes freely, without the consent of the park owner.

[Jack Lopresti (Filton and Bradley Stoke) (Con)]

I congratulate my hon. Friend on securing the debate. Before she continues with specific details, will she agree that the unscrupulous practice of park owners vetoing sales so that they can, in effect, buy the properties at a knock-down rate and sell them on, while getting a commission of up to 10% on top, ought to be stamped out in any way possible?

--- Later in debate ---

[Caroline Nokes]

That is exactly what I was about to come to—namely, park home owners not being able to sell their homes without the consent of the park owner. In the intervening 12 months there has been progress, not least by the all-party parliamentary group and, earlier this month, when the hon. Member for Mid Dorset and North Poole (Annette Brooke) asked the Prime Minister an important question about the actions of unscrupulous park owners. However, I and many of the hon. Members present at the debate today believe that action must be not only robust but swift. Many park home owners are elderly, and they fear that they are running out of time.

I am extremely impressed by the phenomenal work of Sonia McColl, the leader of the Park Home Owners Justice Campaign, who has campaigned tirelessly for the rights of park home owners and worked unceasingly to collect and collate the national statistics on park homes, which the campaign presented to the Prime Minister in October. The statistics are sobering: 63% of residents reported living under unacceptable conditions, with 48% living under the regime of an unscrupulous park owner.

[Brandon Lewis (Great Yarmouth) (Con)]

Does my hon. Friend agree, as my hon. Friend the Member for Winchester (Steve Brine) has already said, that there are a number of good park owners, such as in Great Yarmouth? An important feature of the problem is that the bad park owners give the entire industry a bad reputation, while negatively affecting the good park owners who deserve the credibility that they should have for providing a good environment in which people live.

[Caroline Nokes]

My hon. Friend makes an important point. The good park home site owners are unfairly gaining a poor reputation because of their less scrupulous counterparts, many of whom are reported to be not only dishonest in their dealings with park home owners but aggressive and abusive. It is sad that only a third of residents felt that their park owner was good. That clearly needs to change.

[Jim Shannon (Strangford) (DUP)]

I represent an area containing a significant number of park home owners, with some 300 in one location. They are a very active group, with an active residents association, and have worked with elected representatives to help effect legislative change in Northern Ireland. Is the hon. Lady aware of that and, if not, perhaps the Minister will examine and investigate it to help in today’s study of the subject?

[Caroline Nokes]

I thank the hon. Gentleman for his comments. One of our problems is the lack of a level playing field or of consistency in the different parts of the UK, which can lead to a measure of resentment when some residents see other parts of the UK treated differently from them.

[Dr Sarah Wollaston (Totnes) (Con)]

Was my hon. Friend struck at the meeting of the all-party group by the relatively small number of names cropping up all over the country? The thickest file in my constituency filing cabinet is that for Beechdown Park, with its unresolved problems of water leaks and water meters. An owner has not only failed to deal with the leaks but collected money by holding people to ransom—holding up the sale of their properties unless they hand over money. We discovered that he has not passed any of the money to South West Water and has run up colossal bills. My constituents’ appliances have not been working, thanks to Mr Small, which I am sure is a familiar name.

[Caroline Nokes]

As I said, I attended the mass rally last November and listened to many of the stories from around the country, and my hon. Friend is absolutely right that the same small number of names occur time and again at various locations—always, sadly, involving the same story and modus operandi.

Time is pressing and the issue is not new, although I am new to it. Media reports can be found going back 20 or 30 years, commenting on the difficulties of park home residents when selling their properties or gaining reasonable access to services without being charged over the odds for them. The single biggest issue, however, is the blocking of sales by site owners. If park owners refuse to approve a sale, the home owner is left in an almost impossible position. There are reports of owners of properties worth £100,000 having to sell to the park owner for as little as £5,000 as all other sales have been blocked. The home owner currently has recourse to a residential property tribunal but that not only costs the owner about £150 but has limited powers of enforcement and places no binding conditions on the park owner. The situation is being addressed by the Government, and I am eager to hear what assurance the Minister can give that it is subject to a rigorous timetable.

[Nicky Morgan (Loughborough) (Con)]

I congratulate my hon. Friend on securing the debate. I am interested to hear what the timetable is from the Minister. The problem has been going on for a number of years, as my hon. Friend said, and has been raised a great deal since the 2010 election. We have waited some time now to hear what the Government are proposing for a licensing regime. We understand the Government’s reluctance to legislate on everything, but it is unacceptable that vulnerable residents, often in park homes, are left less protected than people in registered social landlord accommodation or in other social housing. Does she agree?

[Caroline Nokes]

I certainly agree with my hon. Friend’s comments. It is not right that park home residents are left more vulnerable and exposed than those in many other types of property tenure. It is important not to forget that park homes can provide an important element of reasonably priced accommodation—I will not refer to affordable housing, using the technical term that we all understand from various connections with our local authorities, but to less expensive housing. Such housing is almost inevitably a choice for some of the most vulnerable people in our society, including the elderly, those who want to downsize, and those who find housing in other parts of our constituencies too expensive.

A further injustice facing park home owners is that of landlords imposing administrative charges for the supply of services such as water and sewerage. Those charges should be reasonable and not out of the ordinary for residents, but many find they are charged fees that are well over the odds, in addition to site owners taking advantage of a monopoly in supplying canisters of liquefied petroleum gas for heating and cooking. Some residents were subjected to dreadful intimidation and harassment when they challenged the prices, and had no choice but to pay up to heat their homes.

I have heard many horror stories of unscrupulous park owners overcharging for basic services. Some major LPG providers do very good deals with park owners and provide the canisters at a significantly cheaper cost than for those living in bricks and mortar houses. However, dishonest landlords often use that loophole to charge park home residents exorbitant sums to heat their homes. Residents are at liberty to buy gas canisters elsewhere without the risk of being overcharged, but the recurring theme is that many of them are elderly and more vulnerable, so they are less able to travel and to haul the heavy canisters into their car, if they have one, let alone to offload them at the other end and to install them safely.

One of my constituents, who sadly has specifically asked not to be named, contacted me to explain that he is fully reliant on purchasing gas canisters from his landlord at a significant mark-up. He thinks his lack of mobility and his vulnerability are being exploited so that the site owner can make a profit. Needless to say, he feels cheated, but helpless to do anything about it.

Consumer law provides protection for park home residents, and I encourage them to refer such incidents to Consumer Direct, which will invariably take them up with trading standards officers on their behalf, and ensure that they are reported. However, yet again, vulnerable and elderly residents need to know that they can go to Consumer Direct and have the case taken up on their behalf.

[Annette Brooke (Mid Dorset and North Poole) (LD)]

I congratulate my hon. Friend, who is making the case exceedingly well. The mainly elderly, vulnerable residents are often terrified of reporting some of the incidents that happen. More and more evidence, beyond anecdotal, is emerging, but I suggest that it is still the tip of the iceberg. Consumer Focus is doing a survey, and I believe that it will provide the Government with the ammunition to introduce strong legislation as soon as possible. Will my hon. Friend join me in urging the Minister to take back that message today? We must have not only proposals but time for legislation.

[Caroline Nokes]

My hon. Friend makes an excellent point, and she is right. We must have legislation, and we must have it soon. During a conversation with Consumer Direct earlier today, it told me that it is making progress in taking on cases. As my hon. Friend said, the problem is not just anecdotal because there is now evidence. It is crucial that we have time to legislate so that these poor, vulnerable residents receive the action and outcome that they have sought for so many years.

[Guto Bebb (Aberconwy) (Con)]

I congratulate my hon. Friend on securing this debate. Park home residents are also dealt a harsh hand by park owners in their electricity supply. An electricity supply in my constituency breaches the Electricity Safety, Quality and Continuity Regulations 2002, but the problem is that compliance rests with the Department for Energy and Climate Change, whereas the safety issues rest with the health and safety boards. A further complication in the Welsh context is that other aspects of park homes legislation are devolved to the Welsh Assembly, making it difficult for residents to know who to go to with their complaints.

[Caroline Nokes]

My hon. Friend makes a good point. There is complexity in knowing who residents should go to with their complaints. There is no consistency throughout the United Kingdom, and that is what people are calling for.

My constituent, Tim Deacon, like many other park home residents, has been party to establishing a park home residents association. Such groups must meet several requirements to qualify as a residents association, the last of which is to obtain the park owner’s acknowledgement. Even when park home residents have completed all the required steps, park owners may refuse to acknowledge a residents association and thereby deprive the residents of the rights that becoming an association provides. A last resort is recourse to the county court, but many residents are scared or do not have the will, the energy or the know-how to do that.

In an era of localism, when the Government are seeking to disseminate power downwards, I hope that they will look favourably on the growth of residents associations on park home sites. Such associations can seek to resolve issues locally without having to turn to the courts. However, the situation at the moment leaves too much power in park owners’ hands, limiting accountability and the community’s ability to exert sufficient pressure on their landlord.

Statistics published by the Park Home Owners Justice Campaign show that the majority of park home owners are in their 70s or older. It is clear that unscrupulous park owners are taking advantage of elderly and vulnerable people, many of whom in my constituency live on their own. I thought it would be interesting to see exactly how many of the 200-plus park homes in my constituency are occupied by single people, and it transpires that it is the vast majority of them. The electoral roll shows that 250 residents in 212 park homes are registered to vote. That clearly shows that those people are mainly not living as couples or families. Sadly, in many cases, they are living alone, and my argument is that that increases their vulnerability, and susceptibility to feeling intimidated by unscrupulous park owners. It is vital that the Government establish robust measures to protect residents because current legislation is clearly failing them.

I would be grateful to hear the Minister’s comments on how his Department is addressing the problem of sale blocking—a prime concern of park home residents in my constituency—and preventing unscrupulous park owners from wielding disproportionate power over this part of the property market. That would be unacceptable in an ordinary residential community. I would welcome steps being taken urgently to prevent overcharging for basic services such as electricity and water.

My hon. Friend the Member for Aberconwy (Guto Bebb) made a valid point about different parts of the electricity market having responsibility for safety, and it is truly terrifying that some park home residents may be receiving an electricity supply that is less safe than we would want. It is important for the establishment of residents associations to be made as simple as possible, and to ensure that they receive proper recognition. I welcome the Department’s consultation on this important issue, and hope that the timetable for action is suitably short. As I have said, many park home residents are elderly and feel that they have been waiting far too long.

I fully acknowledge that there are many honest and excellent park owners, and I emphasise that, as my hon. Friend said, those who are not acting responsibly are giving the others a bad name. It is wrong that all should be tarred with the same brush. But some people live in parks where that is not the situation and where an unscrupulous landlord seeks to exploit the vulnerability of park home residents, to take a percentage of the proceeds of any sale, or to block a sale. Those people deserve greater rights, and a future free from exploitation and abuse from dishonest landlords. I hope that the Minister will outline at least a partial timetable to assure us that any proposed legislation will be forthcoming as soon as possible, and that he will tell us what action the Government are taking. I know that they are taking action, but it is important to understand it clearly so that we can give our constituents some reassurance.