Park Homes

Annette Brooke Excerpts

Tuesday 29th November 2011 Westminster Hall

[Caroline Nokes]

I certainly agree with my hon. Friend’s comments. It is not right that park home residents are left more vulnerable and exposed than those in many other types of property tenure. It is important not to forget that park homes can provide an important element of reasonably priced accommodation—I will not refer to affordable housing, using the technical term that we all understand from various connections with our local authorities, but to less expensive housing. Such housing is almost inevitably a choice for some of the most vulnerable people in our society, including the elderly, those who want to downsize, and those who find housing in other parts of our constituencies too expensive.

A further injustice facing park home owners is that of landlords imposing administrative charges for the supply of services such as water and sewerage. Those charges should be reasonable and not out of the ordinary for residents, but many find they are charged fees that are well over the odds, in addition to site owners taking advantage of a monopoly in supplying canisters of liquefied petroleum gas for heating and cooking. Some residents were subjected to dreadful intimidation and harassment when they challenged the prices, and had no choice but to pay up to heat their homes.

I have heard many horror stories of unscrupulous park owners overcharging for basic services. Some major LPG providers do very good deals with park owners and provide the canisters at a significantly cheaper cost than for those living in bricks and mortar houses. However, dishonest landlords often use that loophole to charge park home residents exorbitant sums to heat their homes. Residents are at liberty to buy gas canisters elsewhere without the risk of being overcharged, but the recurring theme is that many of them are elderly and more vulnerable, so they are less able to travel and to haul the heavy canisters into their car, if they have one, let alone to offload them at the other end and to install them safely.

One of my constituents, who sadly has specifically asked not to be named, contacted me to explain that he is fully reliant on purchasing gas canisters from his landlord at a significant mark-up. He thinks his lack of mobility and his vulnerability are being exploited so that the site owner can make a profit. Needless to say, he feels cheated, but helpless to do anything about it.

Consumer law provides protection for park home residents, and I encourage them to refer such incidents to Consumer Direct, which will invariably take them up with trading standards officers on their behalf, and ensure that they are reported. However, yet again, vulnerable and elderly residents need to know that they can go to Consumer Direct and have the case taken up on their behalf.

[Annette Brooke (Mid Dorset and North Poole) (LD)]

I congratulate my hon. Friend, who is making the case exceedingly well. The mainly elderly, vulnerable residents are often terrified of reporting some of the incidents that happen. More and more evidence, beyond anecdotal, is emerging, but I suggest that it is still the tip of the iceberg. Consumer Focus is doing a survey, and I believe that it will provide the Government with the ammunition to introduce strong legislation as soon as possible. Will my hon. Friend join me in urging the Minister to take back that message today? We must have not only proposals but time for legislation.

[Caroline Nokes]

My hon. Friend makes an excellent point, and she is right. We must have legislation, and we must have it soon. During a conversation with Consumer Direct earlier today, it told me that it is making progress in taking on cases. As my hon. Friend said, the problem is not just anecdotal because there is now evidence. It is crucial that we have time to legislate so that these poor, vulnerable residents receive the action and outcome that they have sought for so many years.