Victims and Prisoners Bill

Baroness Newlove Excerpts

Committee stage
Wednesday 31st January 2024 Lords Chamber

I support these amendments—and I thank the noble Baroness for the work she has done on them—because of their importance in ensuring that justice is provided for the victims and those who are vulnerable. In the context of Wales, we need that dimension to be brought on board. I will be very interested to know, when the Minister winds up this short debate, what consultation there has been with people in Wales, and if there has not been any, what he proposes to do between now and Third Reading.

[Baroness Newlove (Con)]

My Lords, I support of all four of the amendments and thank the noble Baroness, Lady Coussins, for a thorough explanation. We are talking about victims in the criminal justice system understanding their rights and entitlements in so many languages. We are talking about understanding the legality of words in the English language, and it is no wonder we find these barriers as we go through the system.

The first right under the victims’ code is:

“To be able to understand and to be understood”.


That seems fairly basic, but for many it is not their experience. I have met many victims of other nationalities who have said the same. I am grateful to the VAWG sector communication barriers working group for its guidance, and in particular to the late Ruth Bashall, who was the CEO of Stay Safe East and a tireless advocate for deaf and disabled survivors. They have consistently raised how disabled victims and other victims of crime—for example, those with English as a second language—are severely disadvantaged in accessing justice by the lack of accessible information, communication support and physical access to buildings or facilities. In this context, disabled victims and other victims have fewer rights than suspects, who have some basic rights under PACE—for example, the right to an interpreter.

Though some adjustments, such as the right to an intermediary, are contained in the victims’ code, they are rarely used. I am disappointed that, six years on from my report looking at the availability of intermediaries, A Voice for the Voiceless, I am still hearing that there are far too few intermediaries to meet the demand, and that this is causing significant delays, with the victim sometimes simply withdrawing.

I often hear that information provided to victims is inaccessible. Both my predecessor, Dame Vera Baird, and I have directly asked the criminal justice agencies to provide victim information in clear, accessible language, as well as in Easyread, BSL and other language versions. All too often, communication with victims is lacking, and there is still a great deal of work to be done by agencies to ensure that victims understand and are understood. It is vital that the criminal justice system is accessible to all victims of crime and that they receive the communication support they need. As a first step, the code itself must be accessible. Although, commendably, the Government took steps to make most recent iteration of the code easier to understand, as well as publishing Easyread, translated and children’s versions, it is still not accessible for a large number of victims. The Government must ensure that the code is accessible to all victims of crime.

I want to end on a personal story from a victim who was raped and trafficked from Albania. She was disabled. In Albania, if you are born disabled, your body parts are very valuable, so a baby tends to be hidden if he or she is disabled. She reported the rape when she was in this country and rehoused. She went to a police station. The police looked for an interpreter. They found one who had the same dialect but who was actually from the trafficking gang. She was mortified. She simply could not believe that she had gone to the police station and that that interpreter was taking over her complaint. She withdrew it.

It is not simply about producing someone who can speak a language; it is about understanding a dialect. We need professional people who can help victims through our criminal justice system.

[Lord Hogan-Howe (CB)]

My Lords, I support the noble Baroness, Lady Coussins, particularly on the collection of evidence in criminal cases. She is arguing for precision, accuracy and consistency. At the moment, the system suffers in respect of all those three criteria.

The establishing of truth relies on the establishing of accurate evidence. It usually looks for accuracy, precision and consistency, but if we have any doubt about interpretation of another language, all those three things suffer. There is a concern that where the standard of interpreters is not established to a high and consistent level, there is a risk that the obtaining of evidence is damaged. This matters particularly for the police in the initial obtaining of evidence—which is usually an oral account. Eventually, the oral accounts have to be reduced to writing and the written evidence then fed back to the witness or victim to establish whether it relates to what they have told the police officer. If there is a difference in how those are interpreted, the person may not have a proper, accurate account of how they described their experience.

A secondary issue is that if there is not a consistent standard, different interpreters may help the police and the victim during different parts of the process. They may help the victim with the initial account; then there may be a written statement. After an interview with the suspect, the evidence may be checked. It is important that the interpreter is the same person or, if not, that there is a common standard of interpretation. Otherwise, there is a risk that the truth is not established.

Precision matters in obtaining the victim’s or witness’s account. It also matters in interviews to establish the suspect’s account. It matters generally in evidence collection because the person who holds the evidence may not be the person who is going to give it. You need to establish whether the CCTV and all the other digital evidence that is available now is what you want, and to make sure that it is accurate.

Finally, precision matters for juries. They will not only want to hear what is said in court; they will want to compare it with the first account as well. If there is inconsistency, they will want to understand it. If we are not careful, they may judge the victim or the witnesses harshly. In turn, that may impact on the suspect. It is vital that consistency and precision are there. As the noble Baroness, Lady Newlove, said, it matters also for the care of victims and witnesses. If we do not understand how people are living, the challenges they face and the nature of their lives, it is very hard to do what this Bill is trying to establish, which is consistency in care for victims in a way which supports them beyond the event and beyond any criminal prosecution.

The noble Baroness, Lady Coussins, brought out well that this is not only about the interpretation of language—that is, what happened, who said what or who did what—it is also about the legal process. An interpreter may be well qualified to interpret language but may not always understand the legal process. Of course, the victim relies on them to understand both. They need good advice to understand how the process will affect them and its impact; for example, in a court case. The evidence may be challenged in a court case to establish its accuracy, but the victim may take this as an attack. In particular, somebody who has a second language may have an experience of another criminal justice system which may not be like ours. It may be more adversarial—sorry, it could not be any more adversarial than ours, could it? It may search for the truth in a different way. They certainly need to understand how our system works if they happen not to have experienced it before.

For all those reasons to do with evidence collection, precision and accuracy, I support the amendments in the name of the noble Baroness, Lady Coussins. She has been pushing this point for a while. It has not been established; it is time it should be, and this is a great opportunity to do it.

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[Baroness Chakrabarti (Lab)]

My Lords, it is a total privilege as always to dip my first toe into your Lordships’ Committee on this very important Bill. It is a pleasure, not for the first time, to be in support—it is always very loud at that end of the Chamber; I am just saying —of the noble Baroness, Lady Brinton, and the noble Lord, Lord Russell of Liverpool. I would say that they robbed my arguments, but they are their arguments and we share them.

I think the amendment is a no-brainer. It is not partisan and not controversial. In a previous era, the controversy would have been about cost. The argument against it in a previous era would have been, “Goodness me, we would need armies of people”, probably women, “sitting there, typing away with headphones on, to deliver these transcripts in real time”—but of course we are not in that place any more. Even in that previous era I might have argued, because I am who I am, that it was a price worth paying, but we are not in that place.

I also give respect to the noble Baroness, Lady Coussins, whose previous group I heard—she is not in her place at the moment—because in a way my argument and what we are discussing in this group is similar to what I just heard.

The cost implication is not such a problem now because of AI—there is wicked old AI but also positive AI, right? AI is already being used across public services, in the City and in financial services. I have some qualms about AI making decisions instead of humans that have a huge impact, but not when it is supporting transparency. This amendment is, in a way, about translation, just like the last group was. How can victims be part of this process if they do not have a record of what happened?

The noble Lord, Lord Russell of Liverpool, made an analogy with Hansard, and it is quite a good one. Looking at friends around the House, I ask how many times, in honesty, when the adrenaline is going and the heart is pacing, have noble Lords left the Chamber to be glared at or congratulated by friends and colleagues, and remembered word-for-word what happened. And I am talking about noble Lords who have the privilege of being legislators and being in this place. This is the point the noble Lord, Lord Russell of Liverpool, made so well. If that is a problem for us as human beings, imagine not being a noble Lord giving wisdom in your Lordships’ House, but instead a victim of crime with all the pressures we all know about. They go into the court and, in the current underfunded system, do not even know if they will bump into the defendant and the family members, or know what will be said about them or what their community think, et cetera. This applies as much to the previous group on language translation as it does to this important amendment on transcription.

How lucky are we, in this generation, with all the challenges we face, to have the technology that would now allow us to give a transcript to a victim of what happened? This is not a partisan amendment; this is not a difficult amendment. This is something that the Minister—who I know really cares, from a lifetime of public service to the rule of law—and his colleagues could deliver. I really believe that this is so deliverable. Therefore, I urge the Minister and his colleagues, hopefully with the benefit of AI so no one has to take everything down, really to think about this. It is an easy win for everyone. To have a record they could look at after the event with family, friends and lawyers could make such a difference to people who are scared, excluded, have adrenaline rushing and experience the fight or flight of being a victim—sometimes of minor crimes and sometimes very serious crimes. I look at my noble friend Lord Winston. I sometimes think we could do with this when we go into see an oncologist. In these difficult moments in life, if we could have this opportunity, with family, friends and advisers, to look at a record of what happened, it could really help people. As I say, it is not a partisan or ideological amendment, but such amazing 21st-century common sense. I support the noble Baroness.

[Baroness Newlove (Con)]

My Lords, I am listening to all of this. My brief, from my team, is to correspond with Ministers, but I will speak, I hope in a succinct way—because I do waffle at times and get so distracted because I am that passionate—and as eloquently as other speakers in the Chamber.

I have dealt with transcripts—I am showing my age here—since 1980. This is how I know we should not have to have this discussion. As a committal court assistant, I used to take evidence down and do these transcripts the old-fashioned way with headphones and typing. That got abolished because of cutbacks. I then became a legal PA where I did barristers’ briefs. Again, everything was all there for the client, the defendant and everyone else, indexed.

Then came Garry’s murder. I listened to everything at a 10-week court trial. I listened to my daughters giving evidence. They wanted to come back and sit in the court, but as a mum I advised them it was too brutal for them. I am very glad I did, because five QCs goaded by defenders is not something I want my children to see after seeing their dad kicked to death. So, I know that element of it. I did get a summary of the judge’s direction, but I do not remember that document to be perfectly honest because it is so traumatising. I found a lot more out from the media, believe it or not, because they could see the dock and they give out everything 24/7—even to this day, I check on things because my mind is a blur.

Parole hearings are where statements are made. People do not know what date the parole hearing will be, they are just asked to do it and it goes off—not into the iCloud, but into something they cannot control. In all of this, the defendants and the barristers for the offender have a copy. The offender has a right to see these copies. In parole hearings, the offender has a right to see what I say about the impact of the crime. Surely, we should be able not to pilot this scheme, but to have the decency to just give a copy. We can go to the Post Office and pay 15p for a photocopy of a document. We have a digital system now even for passport photographs; we can go in a photo booth and give a code number and it appears on GOV.UK. Surely, we can have a copy of the transcript—the direction, the sentencing, how it was all resolved—for whenever a victim decides to pick it up. It is at their discretion, but surely we should not be looking at the monetary value of their damage, of the direction of the sentence and the direction for the judge, because it is so important to victims.

I ask my noble and learned friend: could we have further discussions and make sure that every victim of crime, not just those of rape and sexual abuse, has the opportunity to have that document whether in their hand or digitally? For too long it has been the offender’s right to see everything and surely now, while we are discussing victims legislation, we could have that in this Bill, to say they have a right free of charge, and let them have that document for sound peace of mind.

[Lord Meston (CB)]

My Lords, what this debate has shown is the need for some clarity about what can and cannot properly be provided to the victim after criminal proceedings. While I understood and supported the provision of a transcript, the conventional view always was, at least until I heard the arguments today, that the provision of a transcript of the whole trial would be very expensive and probably, in many cases, unnecessary and of little benefit. However, if modern technology enables it to be done much less expensively, then so be it. Indeed, the transcript or a recording could and should be provided. Subject to that, clearly a free transcript of the sentencing remarks of the judge or bench, or a transcript of the summing up in cases in which there has been a contested trial and an acquittal, could be of considerable value in helping victims and their families understand what was decided and why.

In particular, the sentencing remarks may help victims and their families to understand what account was taken of the impact on the victim and the court’s assessment of harm. In some cases, a transcript could also be provided to those offering counselling, therapeutic services and treatment to victims, or otherwise offering them professional advice. However, I would like to hear what can now be usefully provided without enormous expense, in the light of modern technological advances.

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[Lord Bellamy (Con)]

My Lords, it is heartening to hear a story with a happy ending in one respect, as we are generally dealing with unhappy or less happy outcomes.

This Government are very much in favour of open justice as a general proposition, and we are in the middle of a consultation on it. This debate should—I will make sure that it happens—figure in the evidence presented to that consultation so that we can see where we go. Anecdotally and in terms of the shape of things to come, we are already live-streaming the proceedings of the Supreme Court, Court of Appeal and the Competition Appeal Tribunal, which I used to have something to do with many years ago. Hopefully, in the years ahead, this problem will diminish if not be resolved through those kinds of technical developments. The twin obstacles are cost and the state of the technology.

It is true that this House, through the—in historical terms—quite expensive use of the Hansard reporters and the more recent introduction of our technology, is able to read and see what is happening. But we are one place. Every day in this country, hundreds of courts are in operation. To stream, record or make immediately available the proceedings of those courts is quite a challenge.

At the moment, a judge’s sentencing remarks are made freely available in cases of murder, manslaughter or causing death on the road. From this spring, as has been mentioned, we will run a further one-year trial of similar arrangements in cases of rape and serious sexual offences. That will, I hope, further inform which way we should go. I am not in a position to give further details on exactly how many courts will be covered by that pilot and on other matters raised by the noble Baroness, Lady Hamwee. However, I will write to the Committee to fully inform it.

It is less well known, and I do not think it will be an answer to the problem, that a victim can go to a Crown Court building to listen to a tape of the proceedings if that can be suitably arranged. That right is not very well known. It may not be quite in the direction that the technology is going.

To come back to the present situation and our twin obstacles of cost and technology, some of the figures of cost have been mentioned; it is expensive to do it manually. As to the technology, we have made considerable advances in the use of technology during the pandemic. Most courts can operate remote hearings of one sort or another.

Although I hold no ministerial responsibility for criminal justice, in terms of my day job, I was somewhat surprised and worried by some of the comments made by the noble Baroness, Lady Brinton, about witnesses being asked to leave the court and not to listen. I would have thought that in many court buildings these days there would be another room where the victim concerned could watch the proceedings on a screen, for example.

[Baroness Newlove (Con)]

Unfortunately, there are no rooms available to do that. I would love that—and I welcome my noble and learned friend the Minister’s warm tone in hoping that there were—but there are not. I went past two rooms in the murder trial that were video-link rooms. There are no rooms in our court buildings for families, witnesses or anyone else to watch privately and be taken care of. That is why it is so important that we try to assist them by giving them these scripts, so they can reflect on the proceedings whenever they want to.

[Lord Marks of Henley-on-Thames (LD)]

That would be enormously helpful in many civil and family cases as well, and it simply is not available.

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[Baroness Newlove (Con)]

My Lords, I support all the amendments in this group on child victims. I thank my noble friend Lord Polak for speaking about Poppy’s story. She is in the Chamber—a very gracious young woman who articulated her story very well. As a mother, when I watched my children have to give evidence, covered in blood, on the actions against their father—my sisters were told to turn in a corner when they were trying to ID on a VIPER parade—I called them “my heroines”. And Poppy is a heroine. As a mum, I felt that evening for her mum because, believe you me, as mothers we want to wrap you in cotton wool to protect you from pain. It was very emotional to listen to, and I send my huge respects to her mum as well.

This Bill needs to take into account the needs of all victims, but especially children. Children need to be recognised in this Bill. They are victims in their own right. As I said, my three daughters witnessed every kick and punch to their father, having to pull his tongue out because he was choking on his blood and say goodbye while he was in a coma. They live with that on a daily basis. They were not treated as children—they were told to act properly, because they were children.

Children who have been victims of crime, especially sexual abuse and exploitation, are among the most vulnerable in our society. This type of abuse can devastate the lives of children, impacting on their mental health, relationships and education. We in this Chamber have a responsibility to make sure that this Bill recognises and provides for them. The needs of children are not the same as those of adults, so they require specific provision that is designed for them, not against them. The victims’ code should consider children’s specific needs. They should be able to access registered intermediaries who can help them give their best evidence and, when they are interviewed, it should be done by people with specialist training in interviewing children.

When I was last in this role, I undertook a report on registered intermediaries. One of its findings was that the police and the CPS had a lack of awareness of the existence of registered intermediaries and how they worked. That was in 2018 and it is still the case now. This Bill gives us an ideal opportunity to make sure that these code rights are secured for our children. They are our future and we must care for them. That is the key here.

Children must have a needs assessment that takes into account their individual requirements, and we must have properly funded victims’ services, such as the “child house” model. This offers children who have experienced sexual abuse a child-focused, targeted response that can support children and their families as they recover from their ordeal—although, to be honest, they never recover; they survive. Currently, there is only one “child house” in the UK, which is the Lighthouse, in London, and, as a northerner, it really gets me to say that.

Children face a postcode lottery when it comes to support services. An FoI request by Barnardo’s to PCCs found that, of all the local authorities that responded, 68% had not in the last 12 months commissioned any support services for child victims of sexual exploitation. That is why I support these amendments, both as the Victims’ Commissioner and as legislator in this House—but, more importantly, as a mother of three daughters who, to this day, suffer from post-traumatic stress disorder because they felt they were not listened to but were told what to do. As a mother, I could not give them a hug because I might persuade them to give other evidence.

This amendment is so important for children and the victims of crime. We need to make sure the Bill provides specialist support services designed for children—in fact, designed for children, by children, because they will know their individual needs and vulnerabilities. We have a duty to help them cope and recover from such horrific and traumatic experiences.

[Lord Russell of Liverpool (CB)]

My Lords, I will speak briefly and cover all the amendments, as did the noble Baroness, Lady Newlove. I put on the record that I am a governor of Coram, the oldest children’s charity in the United Kingdom, and I am a trustee of the Foundling Museum.

Like other noble Lords, I have had the privilege of listening to some of the child survivors of child abuse. It is difficult for them to speak of their experiences; it is also extraordinarily difficult to listen to them—it really is. I pay tribute to Poppy, who described the trauma she went through in the most brilliant, clear way, without undue emotion or embellishment, and it was far more powerful than anything I—or, I suspect, any of us—will say this evening. It is an honour to try to speak on their behalf, although I fear we are poor substitutes for the way in which they are able to describe what they went through.

What they are asking for is very simple. It is one word: recognition—that is, recognition of the fact that they are not adults. The vast majority of victims whom we are going to talk about during the course of the Bill, including, of course, the part about prisoners, are adults. However, a very significant proportion of victims are not adults, and children have very specific needs and are particularly vulnerable and open to manipulation. They can often have great difficulty in understanding what is going on around them and discerning what is right and what is wrong, depending on who is telling them what. To help them navigate their way through some of the situations which adults—usually—have landed them in, requires particularly sensitive, careful and deeply knowledgeable treatment. At the moment, the reality is that it is a postcode lottery for children.

My colleague on the Cross Benches, the noble Lord, Lord Hennessy, is well known for his theory about some of the difficulties we appear to have got ourselves into in this country. We still seem to subscribe to what might be called the “good chaps” code of government: assuming that, if you tell people what it is they should do, that is what they will do. If one has a law, a code or guidance, the assumption is that people will read the guidance and then follow and adhere to it in a consistent manner. However, the evidence we have is overwhelming. When it comes to the treatment of children, there is a total and utter lack of consistency. There are statistics to back this up, and financial statistics which explain the cost of it. It is unacceptable that large parts of the country are effectively a desert when it comes to helping children who might get into the same sort of ghastly situation that Poppy was in.

As a Cross-Bencher I am not going make a political point, but, if I was a member of His Majesty’s Government, after being in office since 2010 and looking at the state of the way in which children are treated as victims at the moment, it is not a record I would feel proud to defend. It would be nice, for a change, to hear people say, “We have tried various things and spent money on them, but it is not all working and we acknowledge that. We have learned from it and we are doing something about it”. But to try and continue with the “good chaps” version of government—in which you tell people what they should be doing and they do it—is just fantasy. We need to wake up to that and do something about it, for all the poor children who deserve much better.