Levelling-up and Regeneration Bill

Baroness McIntosh of Pickering Excerpts

Report stage
Monday 4th September 2023 Lords Chamber

[Baroness Hayman of Ullock (Lab)]

Welcome back, everybody, to the levelling-up Bill. I have the only amendment in this group, Amendment 164 after Clause 202, which would insert a new clause about high street financial services. It says:

The Secretary of State must engage with local authorities to devise strategies to reduce the number of high street financial services becoming vacant premises … For the purposes of this section high street financial services includes but is not limited to banks, post offices and cash machines”—


although that is, of course, the most usual way of cash access to our financial services in our high streets.

We had a fairly robust discussion about this in Committee and the reason for introducing it is that I believe very strongly that we need to protect banks, post offices and cash machines on our high streets by placing a new duty on the Secretary of State. I am sure anyone who lives in any kind of rural community will have seen the number of bank branches in their local high street diminish substantially. Where I live in Cockermouth, I think we now have one bank left—and of course that is a continuing story. I looked at the figures. From 1986 to 2014, the number of bank branches on our high streets pretty much halved, which is an extraordinary number of closures. Unfortunately, that has continued and hundreds more have been closed this year. I think Barclays Bank is now predicting more closures.

We know that banks close branches to increase their profitability and to redirect investment, and we also know that it is partly in response to customers moving to online banking. The loss of branches potentially has little day-to-day impact on those who are able to move to online banking. It has more of an impact on those who need access to the physical services when they need them. We are particularly concerned about the effect of the closure of branches on people and businesses who need the physical infrastructure of a branch to visit and to make appointments to discuss financial issues.

In my community, we are particularly concerned that we have only one bank branch left in the town. We are extremely concerned about what will happen if that bank branch closes, because the impact on vulnerable people is particularly significant when the last bank branch in a local community goes. We know that an increasing number of people who live in rural areas now live at least 10 miles distant from their nearest bank branch, and this creates significant challenges for the disabled and elderly, who are less able to move to online banking. The Financial Conduct Authority has raised concerns that this could well be contributing to these groups’ financial exclusion, and it also has an impact on the 20% of small businesses with a turnover of below £2 million a year that use branches as their primary means of banking.

Bank closures also mean less access to cash. I know that when the branches have gone in our locality, the cash machines sometimes stay for a while, but after a time they also go. We have a number of events in Cumbria where cash is what people really need, and the queues for the one remaining cashpoint are enormous at those times. People might say, “Well, you can get these handheld things that you can tap your card or phone on”. That works only if you have very good internet access, which is not always the case in rural communities. I will give a personal example. My hairdresser has just given up on that method, so I am back to cash or cheques for my hairdresser. It is not unusual in certain rural areas for this to become a significant problem.

Back in May 2019, the Treasury Select Committee said that face-to-face banking

“is still a vital component of the financial services sector, and must be preserved”.

It also said:

“If the financial services market is unwilling to innovate to halt the closure of bank branches, market intervention by Government or the FCA may be necessary to force banks to provide a physical network for consumers”.


Some banks may say that they provide a mobile service and that this provides what consumers need. I have noticed that we sometimes have a mobile bank in our Sainsbury’s car park. I have to say, I have never seen anybody use it. That is, I think, because people do not know when it is coming and how long it will be there; it is also up quite a steep slope, which is not very good if you are vulnerable, elderly or disabled. So I do not think that that is the solution.

My amendment also talks about post offices. In order to increase the role of the Post Office, many banks came to agreements with the Post Office to enable consumers and businesses to use a range of branch banking services such as checking balances, paying in cheques, and withdrawing and paying in cash. Those arrangements covered 40% of business customers. In 2017, a banking agreement was agreed between the Post Office and major banks to cover the three-year period to 2019; a further agreement then came in in 2019. According to government, this extended banking services to nearly all the large banks’ personal customers and 95% of their small business clients.

The then Government said that

“the Post Office is not designed to replace the full range of services provided by traditional banks”.

Instead, the intention is

“to ensure that essential banking facilities remain freely available in as many communities as possible”.

That all sounds very good—except, of course, that we have seen a large number of post offices close. Last year, Citizens Advice analysis revealed that 206 post offices had closed in the previous two years—the equivalent of two closing every week—and closures are continuing. One in three rural post offices is now offered as a part-time outreach service, open for an average of just five and a half hours per week. That happened to a post office in one of the large villages near where I live: it maintained this service for a while but, because it was not getting the footfall since the hours were not at times when many people could go, eventually it stopped offering even that. It then moved into the village hall and people tried to do it through that route but, again, not with great success. It certainly does not replace the services of post offices and banks when they are fully functional.

To sum up, that is why my amendment is so important. People need access to cash and financial services. They often need to be able to talk face to face with somebody who understands their particular concerns; it is also important that that person is somebody whom they feel they can trust. So I do not believe that we can continue with these closures any longer. They put rural communities at a serious disadvantage and I urge the Minister to consider my amendment. I should also say that, if I do not receive sufficient reassurances from her, I will be minded to test the opinion of the House on this matter.

[Baroness McIntosh of Pickering (Con)]

My Lords, I support the amendment, although if it is pressed to a vote I will not be voting for it. I hope that the noble Baroness, Lady Hayman, will understand.

I take this opportunity to press my noble friend the Minister to clarify, when she responds, the welcome advice given by the Treasury over the summer that any customer living in a rural area should be no further than three miles from a bank branch. This begs the question: why have Barclays and, presumably, other banks, taken this opportunity to undergo another raft of rural bank closures exactly when the Government have announced that rural customers should have the right to be within three miles of a branch?